So surprised by the bad reviews - we always have a good experience here. We use the app and order ahead, typically after we go to the gym, and our orders are always correct and waiting for us in the order cubbies. We really like how you can customize the ingredients and see the nutritional info right there. Parking here is a pain, spots are small and the lot is tight quarters so we park by Vitamin Shoppe to make it easier. The staff is always friendly and greets us, store is clean, bright and well lit. read more

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Whenever I've ordered at this location everything has been fine. Great smoothies, normal service. My favorite is the smoothie bowls though.

They put these old ass bananas in my bowl all slimey and nasty looking. Then I pay for extra granola the other day and they don't put any granola. The quality of food here has really gone down over the past few months. I'm done ordering from yall. Don't recommend read more

Long wait times. Missing items. Employees seemed confused or overwhelmed. Below average service and experience.

Amazing service, I loved the way they made my smoothie! Excellent smoothie, I will definitely be coming back. Go Tropical Smoothie Cafe!!

i love the smoothies, i usually get a bahama mama since i am a bit picky. the bacon chicken ranch is also pretty good if youre wanting something to fill you up. read more

I really appreciate Jeremiah's dedication and hard work he puts at this location. He was very welcoming and the service was amazing.

Jeremiah, a worker, was a great help when I went there the other day he was fast, sharp and I was very needy and in a hurry. Such a great employee! :). read more

This is my first visit as I usually frequent "another smoothie place" closer to my office. Today Tropical Smoothie Cafe was closer to my errands route so here I go. I did look up the menu before going in and chose the Chia Banana Boost. It boasts roasted bananas so I'm intrigued - will this affect the taste? Here on a Friday right before lunch rush in a spot with quite a few lunch spots. I fear I'll get lost in the shuffle, but I don't. As I walk in it definitely reminds me of a place you'd find on a drive out to the beach. Not overly themed but pretty tropical pictures and blue lights. I found the service to be just fine and most importantly I did NOT get lost in shuffle. I saw a LOT of to go orders being put up on the counter and I thought for sure mine would get put up there and I'd wait and wait - that didn't happen. They called out my order and off I went. The smoothie itself was good. It tasted homemade, which was mostly good. I think I've become accustomed to that kinda smoothie flavor/texture that only smoothie places with amazing blenders can accomplish. This was just right. read more

Tropical Smoothie Cafe - "You're on Tropic time now." Cute - I could use that on this cloudy day in Raleigh. - Juice Bars & Smoothies Near Me - Wake Forest, North Carolina

the smoothies and granola banana sandwich is really good here. shoutout to taloni for providing additional assistance with helping me find the drink I wanted. read more

My Açaí Bowl was yummy I asked the young lady to recommend the best one and I was not disappointed. First time for everything. $11 though

Do not order from this location. they consistently leave out items almost every time we order. they almost always forget sides and regularly forget smoothies. you would think a place named tropical smoothie cafe would remember your smoothie but guess I'm asking too much.. read more

My husband and children used to love Tropical Smoothie until we moved closer to the WF location. They like to have dinner here when I work nights, and my husband felt like the options were healthier than drive-thru. Win win. We have had consistently low-quality food from this location the last two years, incorrect orders - and I never left a bad review until now because I get it! It's hard to keep and train good employees in Covid times. But the mistake tonight was horrific and the final straw. My son ordered the peanut butter banana wrap, my husband ordered a Buffalo chicken wrap. It was obvious they started my son's, left it open, started my husband's, but mistakenly sprinkled Texas Pete on my son's peanut butter wrap. Rather than make a new wrap, they clearly said, "eh, wasn't *THAT* much hot sauce," added the bananas and rolled it up. My husband's and daughter's food were fine, but my son's was obviously disgusting and inedible. Never again. Do not go here. The other reviews aren't lying. read more

Tried the new dragon fruit. Pretty good, I personally think the banana is too over powering. I could not taste much of anything else. (Also has mango, pineapple and dragon fruit). read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Wake Forest, North Carolina

i don't typically like leaving bad reviews because things happen but my smoothies weren't blended and i had to ask them to remake it. when the blender got stuck instead of adding either water or the juice from the fruit to loosen it, they instead continued to blend it and gave me an unblended smoothie. i used to work at tropical so i know what to do to make sure customer service is met. on top of that, i ordered a HOT wrap (the american) and it came cold, not warmed, cheese was still whole and nothing was cooked. i used to love this tropical but i think it's time to move on :/ read more

Really yummy food but they never give me my roasted tomato salsa when delivery. I definitely recommend but make sure to make sure you have everything read more

I arrived at 8:35, waited behind someone placing an order for a few minutes. I heard one employee say not to take any more orders. I get to the counter and I asked for a sandwich and was told they were only taking smoothie orders. Business hours are until 9:00. The kids working there just to go home as early as they possibly can, don't care about the customers. I left and got a sub at Jersey Mike's read more

I ordered Thai chicken salad and they first gave me Thai chicken wrap and the cashier insisted saying I told her I wanted wrap. I said super clearly I want salad. Then they gave me Thai chicken salad with NO CHICKEN in it! I gave the lettuce salad back to them and they didn't apologize or anything but gave me an annoyed look. Then they finally made me a Thai chicken salad and this time it's got a piece of hair buried in the salad! What a wonderful experience I had. The entire time no staff in the store said sorry. Tropical Cafe needs to consider training their people better. I know I won't come here to order food again after this experience. read more

Service was terrible, I went on a Thursday @310pm and I asked the lady kindly behind the counter if she could remake my smoothie. It literally looked like ice blended with mint. She snatched the smoothie out of my hand remade it and put it on the counter where it proceeded to fall over. She did not apologize for the poor smoothie or knocking down my drink.. Wouldn't recommend anytime going there during the week if the want a smoothie or at least quality service TRASH read more

I'm so disappointed in the timelines of service here lately. Twice now I've ordered ahead to "SAVE TIME" they say. The first time they hadn't even started to order prior to the stated pick up time and same this time but longer. We waited 17 minutes past the stated pick up time. So frustrating and no apologies. Smoothies are always good but not worth the frustration We have a smoothie place closer to home, so it's time to move on I guess. Just warning others expecting to save time ordering ahead. So, I tried the other smoothie place and unfortunately, just not as good as TS. I placed another online order today for 12 smoothies and they were ready on arrival at the time expected. Changing my stars back to a 5 read more

I waited for about 5+ minutes at the register to order as the workers joked with each other and basically ignored me. I ordered a strawberry, banana, pineapple smoothie and was so looking forward to it as I have been dieting and am careful where I use my calories. How disappointing. It was VERY bland. I could not taste the banana or the pineapple AT ALL and the strawberry was weak to say the least. I got smoothies when I was visiting my son inTX and enjoyed them so I was super sad that this one was so meh! Won't be back which makes me sad as smoothie king is 30 minutes away but will be worth the drive to get a good smoothie. read more

The customer service at this location is amazing. Mia took my order and made my smoothie and flatbread. She was so polite and did an awesome job. The smoothie and flatbread were great. read more

There were no straws with the smoothies; my kid's bacon and egg wrap came without eggs, was the size of a dollar bill and cost $10; my flatbread came without tomatoes, now has no chicken since I had to give it to my kid to replace her eggs & looks like someone ran it over; and I got all that for the bargain of a deal at $50. Never again. read more

We went on a day when one of their coworkers nocalled no showed and they were busy but they were very considerate and worked fast getting orders out. It was my first time at this chain and my smoothie was PERFECT. On point. One and I'm addicted. Jenn I believe her name is, is very helpful and was quite nice. I'd recommend Tropical Smoothie to anyone "ps the smoothie was Strawberry Kiwi(in place of the banana) and pineapple". Soooo gooood Im about to be a full time customer. read more

bro i waited for literally an hour where u at?? also blue haired girl rude asf and wearing crocs i can see her toes read more

Tropical Smoothie Cafe - my view while i was slamming my head repeatedly on the counter in anguish bc this was taking so long - Juice Bars & Smoothies Near Me - Wake Forest, North Carolina

I've been to this location several times due to it's proximity to where I live but am constantly disappointed by the service and time it takes to get my order. This time we waited for two food items and it took 30 minutes to get our food, only to have it cold in the middle. My friend and I who ordered both work in food service and to be honest it would have been faster if we just got behind that counter and made the damn food ourselves. Our smoothies are usually good but it's ridiculous to see the workers talking and doing nothing and then to be told that we had to wait because there were so many online orders when you can clearly see that's not the case. This place would be good if there was just an ounce of work ethic but unfortunately even with a microscope I don't think I could find any. read more

I feel bad for leaving such a bad review because they always seem to be short staffed. However, that isn't an adequate excuse for a majority of the menu coming out as almost inedible. The quality is at an all time low and I hope that they can eventually fix it because I know how good tropical can be. read more

The smoothies are amazing and fresh, but that is about all that I have to say that is positive. There are a few things that need to change. 1) There were only four people in the cafe, but if felt packed since everybody has to order in the middle of the room. 2) There were four people working and each had a different job. Unfortunately, the lady in front of me had four children with her and was making things up that were not on the menu. Kudos for the staff for not flinching about this but someone should have stepped up and opened another register. She took over 15 minutes to order. 3) There is simply no where to wait that you do not feel in the way do to the layout of the cafe. I know you just opened and like I said the smoothie was great, but the other issues really distracted from the experience. read more

I wish I could do no stars. I waited 45 minutes for 2 smoothies and sandwich. The service was extremely slow and the workers were unprofessional and rude teenagers. Specifically, the girl with a low messy bun and nose ring was moving in slow motion when it was very busy. I will never come here again. read more

I love Tropical Smoothie, and I usually go to this location. I ordered online around 1:30pm and placed an order to be picked up at 3:20pm. When I got there there were only 2 employees working which I felt terrible for both of them. But both employees were moving slow. I got there around 3:25 to pick up my order and there were already 10 people in there waiting. I got my food around 3:40 which was fine, but 4:00 came and I still hadn't gotten my smoothie. I was on a lunch break and couldn't wait any longer so I had to leave without my smoothie that I paid for. The food was great but there needs to be more employees in there. read more

Mask is technically on I suppose...perhaps they don't find a virus that has killed over 150,000 people in the US a big deal. But hey, the food was good ‍ read more

Absolutely horrible service, staff ignores customers. They will go out of their way to place drinks in the " box" when you ordered it with them and your the only one there. ( obviously it's mine) The quality of the drinks is also very bad, from chunks that they don't take the time to blend, to watered down smoothies ( i watched them add water) This store needs to do better, I know the potential is there! read more

I've come to tropical smoothie a few times for lunch as it tends to be quick and you can't go wrong with a fruit smoothie (especially in the summer months or when you're not feeling well). I was really in the mood for a fruit smoothie and their caesar wrap; so, we stopped at this new location near our house to grab lunch. I'm not sure if they changed their wrap recipe but it was not very good this time. The tortilla was soggy. The wrap overall had little flavor and there were some kind of soggy (parmesan??) bits throughout the wrap that gave it a really weird texture. I'm thinking they were supposed to be crunchy? I'm not sure but I was not a fan. Also, I got the kale slaw as a side and was really disappointed when I saw the small quantity in the container. It barely even filled the bottom. For the price of the wrap/meal, it should've at least filled the container. The smoothie was really watery and wasn't as flavorful as it has been before. This definitely was not a great experience and I'm hoping it's because they're a newer location and are still finding their groove. read more

Tropical Smoothie Cafe - Hard to see in the photo. There was one tiny scoop of slaw. - Juice Bars & Smoothies Near Me - Wake Forest, North Carolina

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A worker named Eric didn't use gloves when he made smoothies, he also touched the food with no gloves, itching himself over the food, scratching his private parts. He was vaping in the front over the food he coughed with no mask on and scratched his hair. This is disgusting. Thankfully Paris remade my food but I will never be coming back. read more

When we walked in t smelled like something was burnt. No biggie stuff happens. The cashier was nice bubbly and sweet. But as we went to order she listed off things they were out of. One of which was smoothie cups. So you had to take your smoothie in two small cups per order. It was two of us. We will have four cups. I ordered a smoothie and sandwich. She said they don't have the sauce for the sandwich. So i ordered another. The food cane super fast. I am still waiting for my smoothie. It has been over fifteen minutes and there are people before me who still have not gotten there's. The young lady doing good was moving like she wanted to be at work. The young lady on smoothies was dragging her feet, looked angry at the world and was in no rush to do her job even despite the number of people waiting. The girl cooking food eventually took over on smoothies to speed it up and orders are coming out. But there are still a decent amount t of people waiting. If it were not for the cashiers perky attitude this would be a 1 star review. I won't be back. read more

I love the tropical smoothie chain and have been to many in North Carolina and this is the worst tropical smoothie I have ever been to.. this tropical smoothie is not far from my house so I still continue to go here but if it continues to stay like this I will not go. I've probably gotten around 25 smoothies since it opened and only around 5 or 6 have been good, not even great. I alternate between 2 different bowls, the Baja chicken and the Caribbean jerk chicken bowl - and it honestly just depends on the people working. Sometimes it's good, other times it's just frantically put together and given to me. The first couple times I went to this tropical smoothie I knew there was something off, the atmosphere isn't great, the employees don't know what they're doing and the service is terrible - but I decided to keep going. The past 2 experiences I've had with this place have been awful. Last friday Me and my mom decided to grab a smoothie and a bowl (she got a wrap) around 5ish. I've never seen such untrained employees in my life. The lady at the cash register even admitted she didn't know how to work the register, nor did anyone else working. She proceeded to tell us that they (tropical smoothie management) just leave them here without training and I was in awe when she told me this. She couldn't find the club in the register my mom wanted, even though it was the first thing you saw on the menu, she got my moms smoothie totally wrong that she had to order another one and even charged her extra because she didn't make it a combo. We then sat there for 30 minutes watching people who had already ordered or were waiting in like just walk out. It was absolutely terrible- and I don't blame the employees working, I blame the management for having 4 untrained employees all working at once: on a Friday night. Today me and my sister wanted to grab a fast dinner so we went to tropical smoothie. I ordered a bowl and smoothie and she ordered a flatbread. It was busy, but nothing too hectic. My sister got her smoothie, one she has had serval times before, and she told me it was still solid and absolutely awful, but she wanted to get out quick so didn't say anything. We then got our food. 10 mins passes by and we have everything but my smoothie, so my sister decides to go sit in the car. 20 MINUTES go by, and I still don't have my smoothie, but I see people who ordered way after me are getting theirs, so I decided to go upfront and stand in line with the receipt because no one else was ordering. I probably stood there for 5 mins with them completely ignoring me even though they knew I had been there for a while. I watched as the two girls working played with their hair, we're having side conversations, and giving a customer endless smoothie samples for him to try, while I still stood there waiting. It had been 30 minutes now and I still hadn't got one smoothie. Finally, I somehow managed to get their attention and they made my smoothie and I left. We got there at 6:00 and left around 6:35. I wasn't even happy with my smoothie or my bowl - and my sister wasn't either. I am not a fan of the staff here at all, and if new staff or more trained staff were to work here, I would probably enjoy coming to this tropical smoothie a lot more. read more

I ordered food at about 1:00 PM and 32 minutes later got my food at curbside pickup after calling two times saying that I was outside. When they came out one smoothie was melting and the other one had a broken cup. The staff did not have masks on or protective gear that is Covid-19 regulation. The food was soggy and poorly made. I also ordered Lays chips and instead I got salt and vinegar chips of a different brand. For an 11 dollar meal I was expecting something decent or or a better quality. Very dissatisfied, very disappointing, and a very bad experience. read more

Tropical Smoothie Cafe - Wrong chips - Juice Bars & Smoothies Near Me - Wake Forest, North Carolina

Horrible customer service. I got the wrong amount of change back. I told the employee that the change is wrong as she was handing me the money, and she rolled her eyes telling me I was wrong. Employee: "Idk what you want me to do about it" I was shocked and just took the wrong amount and sat down. No apology. No "are you sure?". Just "idk what you want me to do about it." read more

I love this chain, but this specific location is not the best. I usually order online with the app that they promote. My orders typically take much longer than the estimated time, and there is either something not right about my food order or they are out of what I order and I have to wait additional time for something different. Quality is definitely NOT an issue, and I know they stay busy, but it feels like this happens every time. Would love to get better service. read more

I have never had the food here before so I can't judge based on that. Yea they do have food. I have tried just about every smoothie on the menu once, if not twice. The smoothies are great, but service can be hit or miss. Or miss and miss. They seem to have a lot of turnover in the staff because I have seen so many new faces working there in the past year. Sadly it can lead to inconsistencies in way your smoothie is made. Sometimes it is better than other times. The last time I was there I wasn't even greeted for a few minutes because they were busy working on others orders. There was only two employees that I saw. From my experience in customer service, it doesn't take much effort just to greet someone as soon as they walk in the door. Also the person who helped me had his pants almost down to his knees. I don't judge people on the way they are dressed but if they are preparing my food and drinks in an establishment I would prefer to not be able to see their underwear. Now the 3 stars cover how good the smoothies are most of the time. Sometimes not as good but still ok. Customer service can be hit or miss. Overall yes I will continue to go there. read more

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