I wrote a review a couple years ago praising Cypress Insurance agency. I was dead wrong about the…read morecompany. Last year they dropped the ball, they could have had my business for my Lubbock home as well. I kept asking the for a quote, begging really. Day of closing I had to find another company to insure the home. The office manager, Lilly, is so disrespectful and rude. I was looking for another insurance company to switch my policies over. Nope, can not, the , insurance has gotten so out of hand on what they will cover and not. So by default I have to stay with Cypress Insurance. And the same office manager is still working for the company. I told her this year through email that I was looking for another insurance company, because of the experience I had with her last year. Her response "I'm sorry you feel that way, I will take you off of our list to reach out to with new quotes." Oh my gosh! Terrible business practice! I'm stuck for the time being now, don't make the same mistake I made, don't get auto and home insurance through Cypress Insurance!!

Talia Hill was very helpful in responding to my insurance needs. I can recommend the Cypress…read moreInsurance Team agency for excellent service.

Great prompt service…read more Very knowledgeable, She answered all my questions, emailed my temporary cards fast by email.

It is with great pleasure that I provide a review about Odis Mack, Felicia Mack, Chivon and the…read moreentire staff. Never would I imagine that I'd trust a company and people that I'd never met to be apart of such a major purchase in my life. As a single woman buying her first home via a short sale, I'm so grateful that my father suggested I use his agent during the homebuying process for quotes. The team was on top of the estimates and continued to adjust dates and etc., as my closing date switched 4 times in the 91 days it took to close. I was really impressed with their consistency in following up with me as a client, as well as their solution oriented mindset with an issue after the closing. If I had the energy to give an in depth review of just how much this agency looked out for me you wouldn't believe it. When contractors damaged my property and almost cost me to lose HOI coverage, Felicia stepped right in with a game plan, words of encouragement, and provided me with a glimmer of hope that things would work out okay. And it did! It would take a lot for me to take my business elsewhere. Thank you Odis for answering my Dad's call and building a culture within your agency that makes clients feel safe and secure. You have a life long customer in me. God Bless!

We used this company for our insurance on our new home. They said the best rate and insurance was…read morewith travelers Insurance. We trusted them and went with travelers. I decided to do some more searching on my own and found statefarm to be cheaper and have more coverage. We changed coverage to statefarm. The statefarm agent asked them to cancel our service. Linda Sexton told him that we planned to make many claims and advise him against insuring us and they did not cancel our travelers insurance. We ended up on the phone for hours trying to cancel this service because they did not cancel it. Beware they are deceitful and liars and I have the bills and emails and everything to prove it.

Bottom line Katlyn is competent and will get the job done right and in a timely manner. I was in…read morethe process of moving, purchasing a home and splitting house holds on the other side of the state. I filled in Katlyn's questionnaire and received a follow up call the next day. She asked questions to understand my situation and what I needed. What separates her from the other brokers is she offers advice to help you make a good choice and think about scenarios you may fail to consider. I also liked that the suite of providers she works with are reputable versus some brokers who may get you lower quotes but with companies that have poor consumer reports when that time comes to put in a claim. I trust her with my future needs because of my experience with her customer service. 1. Listens well 2.Offers solutions not just barriers 3.Proactively follows up 4. Plugs in well with your home buying team Did I mention she is pleasant to talk to as well! Save yourself the stress, stop searching and call. She'll help you keep Murphy at bay.

Cyndie , at State Farm was amazing I had a budget for both auto and home and she saved me LOTS of…read moremoney!!! Thank you I will be sharing your number

I bought a new vehicle and they quickly added it to my policy. I later sold one of our other…read morevehicles and although, I paid for a full 6-month policy, they refused to refund my money and said that they would apply a credit to my next bill instead. I asked her office to have Kristi call me as she was my actual agent. It took her 3 days to return my call knowing that she had an unhappy customer. I asked other insurance agents if this was an industry standard and they said no. When I told her that I didn't think it was right for State Farm to keep my money when I was requesting a refund (having never been late with a paym't and ALWAYS paying for the entire 6-month policy) and I told her I was going to take my business somewhere else, she LAUGHED at me. I quickly took both my home and auto elsewhere...and the icing on the cake is that I was able to save a combined $1k on my policies (with better coverage)!

This company is the worst. One of their customers rear ended me and dealing with this company sucks.read more

Moved to Geico for the first time after having dealt with multiple other companies over the last 10…read moreyears. Quote and sign-up process easy. Pricing was better for auto and home than most others at the time of applying. The downside here is auto policies can only be secured for up to 6 months, no significant price savings for not driving (due to COVID), and specifically this agency does not respond to requests for information in a timely manner. Actually received a cancellation notice on my new home policy two weeks after signing up with Geico because Geico/this agency hadn't completed the transfer process in a timely manner. Additionally I had to cancel my previous auto policy myself after multiple assurances that it would be taken care of for me only to find out it hadn't. So for a little over a month I was out double the insurance premiums and still missing a partial homeowners policy refund. Savings were worth it for now, but can't wait to find an agency that has good customer service.

Carla took care of me right away as other yelp agencies DID NOT, she was straight to the point…read morewhich I appreciated and was able to get me a great deal for what I need for now. I got nothing but good energy from her and could tell she really cares, so I went with her over the other yelp project providers that were recommended for my auto insurance! There's a way to ask questions and treat people after working in customer service myself for many years some people just come off scammy and unreliable I appreciate Carla for her speedy service and due diligence, it did not feel pushy once again it felt like she cared. Highly recommend this company! She also advised she will always make sure I have a good price!

Carla was absolutely amazing. Being able to work regularly through your day and Trust someone can…read moretake care of a title replacement at the DMV, is a game changer. Her rate for this service is "Black Friday" good. If you need assistance at the DMV, you can trust that Carla will dependably handle it with grace and direct constant updated communication. Really appreciate you, Carla! You're cooler than the other side of the pillow!

Working with Cindy to get our auto and home insurance correct for both our homes was a breeze - she…read moreis fantastic and knows her stuff. She truly takes the time to understand the needs of her client and only recommends policies and coverages you truly need. She's also extremely patient (and very quick at getting back to you) and will go back and forth with you until we get it right and the numbers look good, without making you feel pressured into buying the policy. Overall fantastic experience and Cindy comes highly recommended.

It's been amazing being with you Thanks for the support and attention and promptness of your…read moreservice and all your benefits!