Free inspection, great service, fit me in without an appointment. Friendly knowledgeable staff.read more

My wife felt something while braking our 2013 Prius V with 118K miles. So I called up Boyne City…read moreBrake to ask their opinion. Caleb invited me to stop by and have the vehicle looked at and test driven. A couple hours later I did just that. The man at the front desk, Joe, listened to my description of what I perceived as a potential 'issue' and we took the car for a drive up and down M-75 for 15 minutes. Joe drove and did some things one does to check if the issue could be a bad bearing or not. He noticed nothing unusual during that test or while braking. Upon arriving back at the shop he put it up on a lift to do a visual inspection of the rotors and pads. Not only did he not find anything, he pointed out to me what great condition the entire mechanism was in. He said the pads were good with at least 80% life left. Rotors were good looking, no scoring or corrosion. No charge, just good customer service. For someone like me who is new to the area I need to know service providers who are trustworthy and willing to win my business. Really made my day as brake jobs are not cheap. He invited me to stop by anytime if anything at all seems fishy. I will.

I would love to give a big huge shout out and thank you to Mike (sm) and the mechanic who worked on…read moremy 2016 Ford edge u guys are awesome...thank you

We were vacationing at Boyne Mtn and visiting town for supplies when my 2013 Explorer wouldn't…read morestart. Towing it someplace would've been really expensive and a hassle. I found Bob Mathers Ford when searching in Maps and they were only 2 blocks away! I called and Allen responded by walking to my car with a jump starter, but it didn't help. He then recruited a mechanic, Doc, to come assist. They pulled the battery to run tests on it and found out it needed to be replaced. They carried the old one 2 blocks to their shop & a new one 2 blocks back to install it for me. Started right up. Best customer service I've had in awhile and they really went out of their way to serve me. Can't say how grateful I am that they got me back on the road so quickly when I could've been baking in the sun all day waiting for help. I highly recommend them and, based on my experience, expect that they provide equally good service for their car buying customers.

Eriksen's did an amazing job getting my truck in and getting it all fixed up quick plus giving me a…read moregreat deal definitely recommend!

Our family decided to take a trip to the U.P when on the way to we heard something hitting the…read moreground smh. With 4 kids how could something possibly happen and why! So we pulled over and found our muffler laying on the asphalt. I called a few places with no answer. Finally this placed answered and I was there with my car getting worked on within 15 minutes! The worker was so nice and even tried to cut us a deal because he knew we were on a family trip. Hands down one of the best places I've been too. Wishing we had this kind of service back at home!

Wow, Steve is honest, helpful, and kind! What more could you want? I SO appreciate all those…read morequalities when needing emergency repair when on the road. Thanks, Steve! Highly recommend

This garage is wonderful! My mother was panicked yesterday after her muffler and underbody were…read moredamaged on the ferry, worried it would ruin her camping trip with her grandson. She took it to Downtown Garage, and it was fixed in less than an hour for a more than reasonable rate. Considering taking my own car in before we head back downstate. Thank you!!

My car was involved in an accident the second week of July. We had it towed to Lake Area…read moreCollision. With the next three days, Steve and his crew had an estimate for repairs sent to my insurance company and it was approved immediately. I was give an expected return date of July 30th. Twice within the month, I received text message updates as to the progress and yesterday I was called to say it was done, a day early. I picked my Explorer up today and not only does it look brand new, they went one step further and cleaned the inside of this Nana Mobile thoroughly. Oh and I want to add, I left money in the car unknowingly, and it was in the compartment between the seats. Thank you to everyone at Lake Area Collision, particularly Steve, Shane,and Alexandria. You should be very proud!

Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.

My air conditioning compressor died on the drive to Petoskey for a little vacation. I was a…read moresomewhat panicked because I knew I had no way to fix our minivan when I was away from home. And it wasn't drivable. Anthony was willing and able to get us right in (within 30 minutes of calling him). He ordered the parts that afternoon and had our van fixed in less than two days. The cost was reasonable and was what I expected (having done this repair myself on other cars). He was conscientious and professional, and his communication was outstanding. He provided regular updates each step of the process so I was never wondering what was happening. He has recently taken over this business so the older reviews are not relevant. I would highly recommend M&M Service, and Anthony, for your repair needs.

Imagine this: you're on a drive up M-119 through the 'Tunnel of Trees,' and it's a Saturday…read moreafternoon. Your peaceful holiday becomes nightmarish as your check engine light comes on. The car starts shuddering and doesn't want to leave second gear. The engine may or may not turn over. The nearest service station is 10 miles away, down a winding road with narrow shoulders and a speed limit of 25 mph, without the rain pouring down. Baby decides now is also a great time to start crying and get a cold. Welcome to my experience this past September weekend. What should have been a restful communion with the outdoors in Northern Michigan turned into a harrowing, stressful time. After AAA towed my car to dry out at the hotel, and I left my husband to comfort the baby, I took my limping vehicle into town in search of anyone who might diagnose the OED 2 code. I didn't have the handheld reader with me and I direly needed to know whether my car's check engine light was the result of something minor -- say, a misfiring piston -- or something serious to justify staying another night in town. I came upon M&M Services after driving slowly to get an oil change elsewhere. Their Open sign glowed like a beacon. I pulled in to find a young man in the office, one bay occupied with the garage door down, and their hours boldly displaying they were open for another hour yet. Prayers for resolution answered? I explained my situation and asked if he could hook my car up to a OED reader. Advanced Auto Parts, Napa, Carquest, and other car parts stores with complementary reader services all shut an hour and a half before. There wasn't a dealership in Petoskey or Harbour Springs to help, and I couldn't trust taking the car an hour away into Traverse City. M&M had every ability to help ease my mind. "Are you from around here?" asked the kid. "No, I'm on vacation. We drove up. I am in a tight situation," I said. I should have shut my trap and nodded. "Can't help you." What?! You're open. You have a mechanic. I am not asking for anything untoward, I could hook the cable up to the OED2 port myself for all it mattered. He gave me the most uncaring look and went back to his desk, staring off into space. You are an auto shop. You are open. There are no other customers and I showed up an hour before the stated closing time. No one was working on a vehicle. It was a very simple request I was willing to pay for, if only to get a better idea of the diagnostic code. It turned out to be Cylinder 1 misfiring due to water getting into it, a simple fix by removing the spark plug. I found that out at O'Reilly's in Detroit -- something that took literally about 8 seconds to read. The non-existent customer service during a small crisis was disgusting.