Greg, the owner, evaluated my Volvo diagnosed the problem and gave me a fair price to get it fixed…read more He's very honest and trustworthy. I recommend Clark Auto Group 100%... thanks Greg

The shop is bad. They do really bad work. There is no written estimate. Whatever they say it will…read morebe more money

This BMW dealership needs help. The service advisors need to be trained on customer expectations,…read morecustomer correspondence skills, warranty contact time management, ( don't wait till 450pm to call when they close at 5pm)) Is this an avoidance technique? The dealership is very nice looking. Mechanic didn't know what a single use head bolt was and video recorded him saying when I pulled out the bolt the threads were stripped. It's a single use bolt to torque specs. Please train these mechanics and encourage them to do research. This will give confidence to customers. Service advisors need to be able to communicate better with techs and relay to customers. I hope this is helpful to upper management. Given I have been a service advisor at MBUSA and Caliber Collision over 10 years and highly successful. Team members have always worked hard when they are communicating well and sharing the repair process with the customer. You need to step up the pace and hustle. Multi-tasking is a skill that is learned. All the best. J

This was one of the most frustrating and concerning service experiences I've had with a BMW…read moredealership. I came in for a routine oil change--something that should be straightforward--and ended up waiting 5-6 hours. That's not just inconvenient, it's excessive. For basic maintenance, that kind of delay raises serious questions about what's actually happening behind the service doors. What made the experience worse was how quickly the visit shifted from a simple oil change to additional recommendations. While inspections are expected, the overall tone felt less like helpful guidance and more like pressure to spend beyond the original request. At some point, it starts to feel like the unofficial motto is: B-ring M-y W-allet Because that's exactly the impression customers are left with. Customers come to a dealership expecting: * Transparency - (easily diminishes when the service advisor BS you with the talking) * Efficiency (not accomplished when 5 to 6 hours is needed to disassemble parts from your vehicle, for an oil change) * Trust in the service technician and the service being performed (crushed completely when you're tires are the same common run flat brand used, but for some reason, looks obviously more worn after service then they did in a photo taken just two days prior. Makes it hard to believe anything you say.) Instead, I left questioning whether the time, the recommendations, and the overall process were truly necessary. There's also a bigger issue--no customer should feel like their vehicle leaves with less value than when it arrived, simply because of how the service experience was handled. I'm sure the preferred convenience of a dealership is supposed to be trust rather than a soda and some chips or a cup of coffee. Without trust, the experience becomes hard to justify--especially when quicker, more transparent options exist where you can actually see your vehicle being serviced for an oil change and be done in under an hour. At a 2.9 rating, this dealership has a clear opportunity to improve. Based on this visit, that improvement needs to start with honesty and respect for the customer's time and trust. For the first time in over 30 years as a BMW owner, I find myself seriously considering alternatives--places where the process is more transparent and a basic oil change doesn't turn into an all-day event. More than 30 years ago, I was sold on BMW by a simple sign at a BMW dealership Pensacola. It stood next to a tall indoor tree and read: "It costs more to maintain and care for this tree than it does a BMW." Back then, that felt like a promise--one I was willing to invest in. Today, after this experience, it reads more like irony. What a difference a day--and a dealership--can make.

Tried to call to make an appointment but was on hold forever (14 minutes) before going on line to…read moretry booking an appointment. I finally succeeded in finding a different advisor and booked an afternoon service( botts were no help). I feel sorry for elderly customers who must feel frustrated trying this process- never dealing with a human. Once at the dealership, situation similar to last time- still under construction but very few people demanding car problems be addressed(afternoon appointment worthwhile); Waiting area still the same; at least the leather chairs are comfortable. Joey took good care of me advising me about the progress the technician was making. Still love the dealership and my car should be good until we return in the fall. I hope the construction is finally completed by then.

This dealership is not what it use to be...total money grab. I had 3 recalls "service campaigns"…read moreon my 2022 so brought it in as it was due for 15K mile check as well (technically the car is old enough for the 20K mile check). I barely drive the car but was told that despite only driving the car 2K miles since last oil change, because it was a year since the oil change, that I was due for an oil change. I declined even though a coupon was offered. The business model is to get you on all the extras when you bring your vehicle in for routine recommended maintenance. You will be told it is all needed "to keep your car running" but my response to that is why should I have to pay 100s of dollars to keep a 2 year old, $60K car with only 15K miles running? If that's the case I should have just bought a 15 year old beater and then I wouldn't complain if I had to spend money to keep it going. This car also had battery replaced in the first year. Service told me if I don't use the car for at least a month that I need to keep it on a trickle charger....WHAT?!?! Brand new car that has to be on a trickle charger if I don't drive it every 4 weeks at a minimum or unplug the battery....huh. I solved the problem by letting the Lexus app expire so that way the car wasn't constantly trying to connect with the satellite when not in use, draining the battery. Lastly, get that remodel done. That place is a hot mess, confusing, no orderly system, and all you do is wander around a construction site maze trying to find your way to the door. It makes one want to avoid this place at all costs. P.S. never did get my tires rotated, service video showed "they were fine, no need to rotate"....imagine that. But at least I didn't get gouged on all the extras.

I take my car there to change the oil as it is complementary due to my brand new car purchase. But…read moretoday I paid for some services due to mileage. So please read this. These people are money vampires honestly. The services I needed were cheaper than the labor cost... I paid 60% or this on labor costs! The worse part was not even that. I asked to have my mud guard replaced as it came off idk when and they didn't.... In addition they didn't even tell me they did not replace it... and my front logo that is black cause omg limited trim is chopping away. They denied painting it wanted to replace the entire front bumper instead and charge me almost 1k cause is not wear and tear. Cause they saw some chips IN MY WINDSHIELD? They blamed my paint chipped on the BUMPER on possible rocks from regular wear and tear from driving cause of the WINDSHIELD? claiming cause my windshield has chips (in their mind makes sense) the bumper logo MUST had been damaged the same way! Make it make sense? I asked them to just paint it now to change the entire bumper!! Anyways they charged a lot and didn't do what I asked them to do... I ha te these people ima look for another place to take my car next time. Got a brand new car and they looked for any excuse to not honor warranty on wear and tear of my car. And on top of that for the mud guard they didn't even bother to find an excuse for not placing a new one? Wtf is this place. Go elsewhere

not to be trusted....period. grossly overpriced parts and…read morelabor. I was told needed parts to make my repair were in stock at the dealer, not true. After waiting three hours for a 1 hour fix, I was told that they needed to order the parts and I needed another huge amount of work. I paid their analysis fee $260, highest ever, and for fluids and left. BTW I was quoted $650 plus labor for 2 hatch struts which were sourced on line for $27 for the pair. Buyer beware!

I have purchased two cars from this dealership, and will certainly purchase a third. Our most…read morerecent GLC has had some issues, which the service dept has had to manage.. Donna K has been our advisor for the last couple of issues, even most recently today with a screw in our tire which needed to be replaced (Thank God for the tire package.) Between she and Stephen W in sales, they have me as a long-term customer. This group, and even the Service Mgr have all stepped in to make sure our experience was what's expected from Mercedes Benz. Great group.

Purchased a 2024 GLE 350 4matic. The car had been smoked in, they tied to cover it up during detail…read morean recon. We found the order devices under the seat an in spare tire compartment. Brought it back for ozoning which did very little to eliminate the oder. Hired a company biosweep to assist with the Oder for $395. I reached to the sales person Bobby Carr who didn't respond to my email. There was also some damage to the left front lower fender which I buffed out with ribbing compound. It was clearly a case of let's get this one over curb and move on. I have purchase 3 other Mercedes From MB if Tampa, totally different experience. we will never return to Sarasota MB again!! They lack integrity and follow up after the sale. Very disappointe!

I haven't decided on the car but the salesman was really great and explained the cars featuresread more

Horrible customer service. Suggest you reach deeper into the reviews. Lots of 1 star ratings!…read moreHundreds of dollars for an oil change. Thousands for engine work while outside of the dealership repairs are much lower. Indifferent attitude, Never noticed one apology. Never again!

I first heard about Jim from a friend. I met him and ended up buying a great car for a good price…read more About a year later I told Jim I wanted to upgrade and what I was looking for. He found exactly what I wanted at a good price and gave me a very fair price on my trade, saving me sales tax. I later had a small problem and Jim was right on it and fixed it while I waited. Unqualified recommendation.

Jim, the founding spirit of The Car Seekers, is a super star! His customer service is based on…read moremeeting his individual client's needs and accommodating all of their special requests. I promise you, these both combine into creating a unique buying experience, for everyone. So-o-o I needed to have the vehicle delivered. No problem. I wanted a video of the car, since I insisted on buying it sight unseen. No problem. Every challenge I threw Jim's way was met with "No problem. I can do that" and he DID! In summary, if you're in search of a used vehicle and want to do business with someone who's trustworthy, who values each of his customers and who will exceed your expectations, please do yourself a favor and visit Jim at https://thecarseekers.com/

After the death of a close family member in Florida, we reached out to Howard to arrange selling…read moretwo cars. We connected by telephone call and he met us at the house on the day we arrived in Florida. He was personable, honest and had an excellent sense of humor. By the end of the day, the cars were sold and we had a check in hand. Howard is worth his weight in gold - we wholeheartedly recommend him.

Such a great service with on site fast and friendly service . Just as simple as picking up the…read morephone making the call and getting a free quote on what your cars worth and they come to you. Can't get any better than that. check out our video review here https://youtu.be/rOO6isRCohI?si=NWR3zwioS8fX-PLp follow us on facebook at Out & About Sarasota With Tyler Butler

I have been customer of this shop for about two years. Coming back for excellent service and…read moredissent prices. Every time job is done fast and with good quality. Very nice and friendly people. Very clean shop. I'm very satisfied. Gene.

This place is great, have used them twice and would again. Work was done well and fair pricing.read more

I recently bought a car at Infiniti of Sarasota. I was impressed with Michael, and the others who…read morework there. I never felt pressured and Michael did a great job of explaining every step in the long process of buying a car. After my purchase, I had a problem and they made it right. Great service!

Bought a gently used vehicle from Infiniti of Sarasota and couldn't be happier. The car was in…read moregreat shape and ready to go when I arrived- washed and prepped for a test drive. No hidden fees or pushy sales tactics from Salesman Mike or finance guy Victor. The whole process was quick and smooth, and a month and a half later, I'm still loving my car!