It's a love hate relationship.. During the summer they left a door hanger, reminding of the watering schedule ..which we do abide by.. so why the hanger?... Of course the summer invoice is over $200 due to making sure all of the new trees and plants are well nourished.. Loving the water bill for Dec. 2022- $29.29! read more

Truckee Meadows Water Authority - Love the invoice! - Community Service/Non-Profit Near Me - Reno, Nevada

Attempted to discuss a current bill and was hung up on, TWICE. it sounded like an AI "rep" we were attempting to speak to. Horrible customer service from a monopoly. read more

We are new to Nevada and closed escrow effectively today 7.21.26. We were in the middle of getting settled, opening bank accounts, picking up a mattress and returned to our new home to discover the water was off. There was a weather front raining and assumed some sort supply accident. After several hours it became apparent we were the only house without water. Without notice or a chance to figure it out, they shut the water off. THE DID not LEAVE A NOTICE IT WAS GOING TO HAPPEN OR THAT IT WAS EVEN THEM THAT SHUT IT OFF. It took several hours but eventually we figured TMWA. I have an North of 840 FICO score so they waived the "deposit" BUT charged $50 to get it turned back on today. Bad news, it did not happen....I have two under 10 grandchildren with me and NO water. It is obvious this utility is working without completion or regulation and frankly is a Horrible excuse for a public utility. Welcome to Nevada...good news is Truckee Meadows Water Authority is not an example of the rest of our experience so far. We don't have a choice but wish we did. I am retired and expect to be a bit bored...maybe TMWA will be a good project for me. I really hate incompetence, especially by management design. read more

I called to have my account closed. I had the miss fortune of talking to two different employees. First one was quite rude, the second disconnected me. Finally the third one took care of my request but his attitude was not very pleasant. Could it be the employees don't like their job! read more

the worst company of there was another company I would go to requested assistance but water was still cut off after assistance was approved if I could rate them at a zero I would read more

Horrible company. Company is old and outdated. Even if you process a future "scheduled payment" online you still have to call customer service to confirm those future dates or your service will be disconnected because it's not notated (but you scheduled the payment with their online system) Even after the payment was made ( scheduled 2 weeks prior ) my service was disconnected the exact same day. I was told a technician "may be" out to reconnect it before 5pm or you'll be reconnected the next day (it's already been 2 days with no water) Worse service ever Also they tell you that they've mailed this bill on this date and when I stated I didn't receive those, the response is "that's not our fault" I wish their was another water company to choose from. read more

Do not go with this water service. They'll bill you twice, send you a letter that they're shutting your water off. Try calling them, and they'll constantly hang up on you. Ridiculous customer service. I do not recommend them even to my worse enemy. read more

They constantly mess up your bills and after you show them proof that you pay d everything in time with bank statements they still say you are wrong and you some exorbitant amount. They will refuse to listen to reason or proof and threaten water shut off. One rep says you pay this much and one says a different amount they won't send paper statements so you can have proof you are paying the correct amount. They are a mess bc and customer service reps and supervisors are rude. The added stress they add to elderly is over the top. Proof is in black and white and they won't listen at all. I will be so glad when I get to cancel them read more

When the well's dry, we know desperately the worth of water. I've been a customer of Truckee Meadows Water Authority since it began. Truckee Meadows Water Authority (TMWA) was created by a cooperative agreement between Reno, Sparks and Washoe County. It began operation in June 2001. So far, the wells of Truckee Meadows Water Authority have never run dry. When life places stones in your path, be the water. A persistent drop of water will wear away even the hardest stone. Unfortunately, like far too many businesses, Truckee Meadows Water Authority does NOT have a Military Discount for the rare 1/2% of 1% of the population who are Active Duty, or a Veterans Discount for the rare 7% of the population who are Veterans. I would've rated 'em higher if they had a Military and Veterans Discount. I say to businesses and their owners. Like your Freedom? Then thank Active Duty and Veterans for it with a publicly disclosed Veterans and Military Discount every day. Nothing is a greater stranger to my breast, or a sin that my soul more abhors, than that black and detestable one, ingratitude. - George Washington, Commander-in-Chief during American War for Independence, and 1st US President Having an Active Duty and Veterans Discount is clearly an easy and inexpensive way, and a Patriot way, for any business to create a positive impression of the business among people in and outside of the Military Community. Over and over 95% of current and past Military Personnel and their families say that they notice when companies are "Military-Friendly" and that an Active Duty and Veteran Discount is what gives an immediate and positive first and lasting impression to any business. That also means 95% of current and past Military Personnel and their families notice when companies are NOT "Military-Friendly" and when companies DON'T have an Active Duty and Veteran Discount and that gives an immediate and negative first and lasting impression to any business. Unlike far too many other businesses: Their customer service has always been adequate with me. Their website is reasonably user friendly for me. It has a lot of information I find useful as I review it once a month. Water Emergency Information is at https://tmwa.com/article/water-emergency-information/ Water Rules and Rates are at https://tmwa.com/article/water-rules-and-rates/ They have LOTS of practical How-To videos at https://tmwa.com/about_us/faqs/how-to-videos/ They have a well-written monthly newsletter at https://tmwa.com/quality-delivered-newsletter/ Water Backflow Prevention is at https://tmwa.com/article/backflow-prevention/ A Water Efficient Landscape Guide is at https://tmwa.com/water-efficient-landscape-guide/ Water Conservation is at https://tmwa.com/our-environment/water-conservation/ Water Tips to Save, Indoors and Out are at https://tmwa.com/article/tips-to-save-indoors-and-out/ Their Fact Sheet is at https://tmwa.com/wp-content/uploads/docs/your_water/topics/topics-WRP-20160429.pdf Finding and Repairing Leaks is at https://tmwa.com/article/finding-and-repairing-leaks/#:~:text=Turn%20off%20all%20domestic%20(indoor,movement%2C%20system%20has%20a%20leak Now that I switched to receiving their bills via email, I get their bills timely, They always send me an email to let me know when they have successfully processed my payment. That is a professional touch that I wish all business did. When I have a credit balance I still get a bill with the amount debited and the remaining credit balance on it - unlike Charter aka Spectrum https://www.yelp.com/biz/spectrum-carson-city-2 , which is who our public representatives have given that monopoly franchise to. They properly credit my payments, have never misapplied my payment, unlike Waste Management https://www.yelp.com/biz/waste-management-reno-2?osq=waste+management , which is who our public representatives have given that monopoly franchise to. Their tours of their facilities are free, useful and informative. https://tmwa.com/meeting/ They are quick and professional about addressing water waste which they rely upon the eyes of the community to help them by reporting it. https://tmwa.com/article/report-water-waste-in-your-community/ Salaries for Truckee Meadows Water Authority employees are posted at https://transparentnevada.com read more

Truckee Meadows Water Authority - Has NO Military or Veterans Discount : - ( - Community Service/Non-Profit Near Me - Reno, Nevada

Charged for 50000 gallons of water. Over $ 490 dollars paid. Said I had a leak somewhere. Turns out water meter glitch. Offer a refund of a whopping $ 42 dollars. Wasn't on last bill. Don't just love a good game of Monopoly ? read more

Thank you so much to TMWA! These gentlemen have been here since 1:00 when a water pipe broke. They went door to door to let the neighborhood know they would be turning off the water. They have been working in the heat. I appreciate them. I am sure their families miss them and would rather have family time. However, they are here helping out the neighborhood. All of these gentlemen should get KUDOS. Thank you so much! Update 8/4/20 The gentlemen from TMWA were here until well after 1:00 am. I am not sure how long they were here. But, when I checked the water at 4:30 it was back on. I do believe that many of us take running water in our homes for granted. There are people all over the world that have to walk miles to collect and then walk miles back to bring unclean water back to their families. I am appreciative to have running water and a water heater. Thank you to all the men who were here last night. I hope that TMWA sees this and makes sure the whole crew gets KUDOS. I hope their supervisor show this to them all. A huge THANK YOU TO ALL THE GENTLEMEN who helped fix the water. read more

Truckee Meadows Water Authority - Thank you so much to TMWA! These gentlemen have been here since 1:00 when a water pipe broke. - Community Service/Non-Profit Near Me - Reno, Nevada

This company is garbage. Shut off our water because another neighbor said our sprinklers were flooding their yard, when in fact it was a house behind us. They didn't knock and said they called, but no voicemail. Knock on the physical address before you shut someone's water off. They said it's their policy to call, well leave a message then and knock on the door. There are houses behind us overwatering and you can see on their sidewalks, so maybe do a little research. read more

I would give a minus 10 if possible. Elderly sister having memory problems thought she had paid, so ignored shut off for $62.00 which shut off indicated was the balance owing. Called day the water was shut off and explained to the RUDE, Snotty no customer service woman answering phone the reason the 62.00 was not paid prior to. shutoff and wanted to pay and get it turned back on asap. She informed me that becuz it wasnt paid prior to shut off it would now require payment of $235.00 or my 80 year old sister would not have water until then. I ask if they could work with us as my sister had paid for over 20 years without a problem and this callous B.... said basically tough sh..! No service until you pay $235.02. I guess being a greedy cold monopoly allows TMWA to treat customers like this. Nonprofit my a.. Somebody at that company (or all) are getting paid well. The rude woman acted like it was her money that we asked for help paying. just gotta believe in Karma for people like this. read more

I called TMWA today, suspicious of water leak as my back and front yards have been pooling with water. We had previous water leaks on the city side so my first thought was a breech in the weak area that had been replaced twice before. Though we could not find the leak and I disagreed with TMWA's opinion of where the water was coming from, the leak seems to have temporarily resolve itself for the time being, and confirms what my second guess might be. I appreciate TMWA's promptness on coming out to research and great customer service on the phone. read more

To start with, the attitude of the customer service reps are terrible. Next, after receiving two "late or shut your service" notices from them they finally admitted that they had "problems" with their computer and several notices had been sent out in error to several customers. AFTER this attempt at resolution of the problem I received another "threat notice to shut my water" and an apology again about "computer problems. My checks were cashed and all bills for two properties had been paid on time. Looking at other customer reviews I see this seems to be the way they do business with an apparent "don't care" attitude. Guess you can do that when you're the only game in town. read more

I've never been one to write a bad review, but as a member of a community non-profit board, it's essential that they acknowledge errors and take responsibility for their mistakes or, at the very least, offer a one-time forgiveness policy. It's disheartening to witness that even a long-serving employee isn't trusted with a simple one-time error forgiveness. Here's what happened: I recently moved to a new home, and I wasn't receiving any mail. I thought I had enrolled in autopay, and my first notification of being late came on the same day as a notice of possible termination. I promptly paid the bill in full, including the current month. However, just a few hours after making the payment, they disconnected my water service. I understand that I was late, but this was my first notification, and it was unfortunate that this happened. When I spoke to their representative to request the reconnection of my water, their service team was great and acted promptly. However, dealing with Donna, the manager, was a frustrating experience. She seemed to disregard the importance of customer satisfaction, and this is the kind of behavior that arises when a company becomes a monopoly, forgetting the significance of their customers. It's no wonder they have amassed over 100 negative reviews. *service team is awsome ... staff inside read more

I contacted them on the Friday leading in to the holiday weekend. There was a broken pipe underground at our neighbors and the water had bubbled up through the ground and was flooding our property. This was a trailer park. The man mentioned having to get ahold of the trailer park manager. I tried several different methods to contact her and all were unsuccessful. I gave him her personal number. I reminded him that water is a Precious Commodity. He agreed. TMWA never came out and the neighbors ended up doing some half assed repair themselves. read more

Terrible awful miserable employees! Death in the family....i was late paying! I paid by 10am and have not have water turned on the entire day and night! Had family staying over in mourning and called numerous times during the day begging for water! The employees were rude and indifferent....I hate the fact I cannot go somewhere else for my water. read more

I just got my water shut off. I call and ask I guess I put the numbers wrong, well they don't notify me at all but said they did. Also they said got the return yesterday well okay I paid it the 9th and where is the 48 hour notice? So I asked for a supervisor they all back and won't even answer my question the customer service is unprofessional, rude, and plain disgusting. I then asked for the next person up and the lady straight said no. How can humans be so disrespectful and not care or be helpful when it's their job? It's sad to me. read more

I'm very disappointed in TMWA. I had 4 adults in my house for about 2 weeks. They were family that were evacuated from the Ferguson fire in CA. Of course we used a lot more water for those couple of weeks. I called TMWA and spoke to Linda who refused to even discuss lower the tier price of the extra water. She said "We don't do that". I thought the point of the tier pricing was to ensure folks don't use too much water, which we don't normally. I think it is not very good customer service to not have an appeal process for extenuating circumstances. Pretty unhappy at the moment with them! read more

I pay my bill each month and it's exasperating by $200 plus ask him if they would come out and shut my water off at the meter well they won't do that unless like they have money in hand, The valve at the meter it's froze otherwise I would turn it off myself but I lost this 83 old guy will not get his water shut off so he can put a shut off valve and in the house, so they only won $25 to come out but then I want $25 more to come and turn it back on, so I lash out I would just sit here and whine to myself it will not do any good if you're watching this you know what's happening read more

here in reno nevada, everyone has been called to save water. we are in a dire situation here in reno. bit for 3 1/2 years i have been complaining of the horribly excessive watering by southridge apartments. they water everyday for hours at a time several times a day. they over water so much that all lawn areas there are muddy, full of standing water and at times even stinks! i recently broke my foot slipping in this mud trying to pick up after my dog! now many of us residents have called and we have been told they are aware of southridges heinous and grievous water waste but in 3 1/2 years truckee meadows water authority has allowed this behavior and done nothing! i feel that that utility is corrupt and needs ti be investigated immediately! read more

They do not make your account a priority for turning on water even when you have children . Things happen and in my case, we didn't get our bill , my neighbors were getting them and didn't bother to bring it over . Sure I know we have an obligation of paying this every month, but life gets busy and I don't recommend them at all ! Wish there was another company In charge of water. Now we have to wait until who knows when for them to come turn on water. Supposedly they have u til 6:30pm tomorrow to do it, please take care of your customers better especially when they have children read more

These guys suck. There was a construction project happening in my neighborhood and the water was shut off for an entire day. Was supposed to be back on by 5pm. It wasn't. So I started making phone calls to find out what the delay was and get it back on for the night. The construction company would not answer their phones. (Peek Brothers, and they're colossal jerks, I wouldn't let them build me a dog house.), so I called TMWA. They had no knowledge of the project. None. By now I'm in a panic that someone tampered with my water service. I had to call repeatedly before a tech found someone to come out to turn it on. This was nearly 6pm. When the guy arrived to turn it on I dashed outside to get some explanation as to what happened, find out if it was Peek or TMWA that was responsible. The driver, Mike, was yelling at me and acting like I had no right to be upset. "I made a mistake. Big deal!" Yes, it was a big deal. Had I not made calls I would've been without water all night long. As it went, my husband and son weren't able to shower after work and we had to have fast food as I couldn't make dinner. I just got home from medical treatment and should be resting. Instead I was on the phone fighting to get my water turned back on. Peek told me the next day that the water was turned on for everyone else at 1pm. I was the one house that was forgotten. Mistakes happen. I get that. But when NO ONE in TMWA knew about the project, and I get abused by their driver, that's WRONG. Even an apology from the driver would've gone a LONG way in rectifying this. Nope. Just more abuse. They don't care. They have a monopoly and the customer suffers. Hate these guys. With a passion. I will never trust them again. Beware. If they shut your water off for construction, you better be on top of it to get it back on, as they won't. read more

Update: Turns out the past due this was a misunderstanding on my part. TMWA were very helpful in resolving the situation. The staff member who did the call back was very polite in the follow up call, and above all, extremely patient. Online pay works just as well as you would like it to. The timeframe is a few business days to complete the transaction, plus a few more for the changes in the balance to appear. This is where the misunderstanding arose. All in all, very good utility company. Their service has been excellent so far, and I apologize for being such an impatient customer. read more

I live in an apartment complex and for the past 5 years the sidewalks get almost as much water as the grass does. Long story short...I called TMWA, filed a complaint and their rep showed up the same day. The sidewalks are still getting watered but at least there aren't puddles any more. read more

Very sad..I have reported broken sprinklers at the verge apartments for over a month. The parking lot gets the benefit of the water waste. Some one actually came out 3 weeks ago and placed a red flag..big deal! It's really shameful read more

We pay our bill on auto pay every month, with out fail. Apparently there was issue this month and the cc auto pay didn't go through. No notice, by mail, by phone , nothing. Apparently the bill was due only 4 days ago and of course didn't realize there was issue ..and they shut off my water at 3:00 in the afternoon!!! I immediately called and paid the bill , and they "might " get it back on by 6:30 tonight , if not , they have until 6:30 tomorrow!! There is no one I can speak to , no one knows what the chances are to have it turned back on today .... that is the worst customer service I have ever witnessed. Zero notifications... We obviously have no problem paying our bill as it is auto deducted monthly! I have seen multiple reviews with the lack of communication and shutting off an entire family's water supply... This should come with great notification and plenty of time to deal before the water is shut off !! read more

I am very surprised at all the negative reviews. I called yesterday to question my bill and the girl I spoke to was extremely nice. She sent someone out the next day to see if I had any leaks and thank goodness there was none. Just over watering my lawn. Sorry I didn't get any names. They told me but since I'm old I just don't remember. read more

I am leaving Reno and needed to have my water shut off the day after I move. The customer service agent was pleasant, focused on the task and completed the transaction in a minimal amount of time. Great customer care. read more

Russ was an awesome guy!! We called to get our water turned on 15 minutes before their office closed on a Friday, but they were able to send Russ out right away. Nicest guy, thank you!! read more

If I could give a lower rating I would. This company is uncaring and horrible to customers. Every time I have called I have had to ask to speak to a supervisor because the rep was too busy interrupting me or condescending with an attitude of there is no other company to get water from, So we can be rude, inconsiderate and untreasonable. I had services at one address for years, went through a nasty divorce and sold my home. The last month my ex didn't give me the bill and I was just weeks from moving to my new home. Services were in his name only. Sevices were interrupted and when I called they told me that i had to pay all past due plus a deposit. I paid had services restored at the house and a week later transferred services to my new home. My services were just interrupted for non payment. When I called they had refunded over 490 to my ex and shut my services off and require another deposit. They know I paid the bills and yet they say there is nothing that they can do about my money going to them and then that money going to my ex. The reps aren't even able to accept payments it's ridiculous.. Reps are horrible and condescending read more

Ok its quite possible that all the pain meds I'm on at the moment has brought on this late night Yelp review writing frenzy and writing reviews for my various utility companies but I have to say I really am a fan of TMWA! Any time I've had service connected or disconnected when I moved, they have always been right on time, the bills have always been accurate, and when I've had to deal with them on the phone they have always been very professional and pleasant to deal with. Its in the news that the water isnt the best, isnt really safe to drink, but who really knows........... What I do know is my bill is DIRT CHEAP its never over $21.00, which I live in a condo so it shouldnt be too high, but even when I lived in an enormous house, and ran the dishwasher none stop, and the washing machine none stop, and had a sprinkler system in the yard that ran 2-3 times a day my bill was still very reasonable! As for drinking the water....... I dont suggest drinking any municipal water unless you filter it. Buy bottles water and use the tap for everything else and enjoy the cheap prices TMWA offers! read more

Oh I was about ready to kill somebody over all the trouble with these guys today! Yet I ended up having to give them an "A-OK" rating since eventually the problem was resolved. I can't even go into any amount of detail about my situation, as it will turn into a novel and only confuse all who read it. But basically there needs to be more communication within the whole department. From customer, to customer service representative, to the people who go out to your house to address the service call, and then back again. It took three days to get the mysterious "unknown water usage" problem resolved, but hey.... at least I can use my water again! I still don't know what the problem is, apparently there is a ghost using the toilet periodically when I'm not home which frankly I don't care about.... I will gladly pay for the ghost's toilet usage as long as they just keep my water turned on! -More importantly, I found it fascinating that the water company knew that the water was being used when I WASN'T home..... I mean, that's some damn good surveillance! Good for them, sort of. read more

Zero customer care at Truckee Meadows Water authority. There seems to be a climate of zero compassion at TMWA.

After reading some of the reviews, I don't think I have the same TMWA company as others. Every single time I have had to call with an issue, they have always been extremely helpful and courteous. John H. had it right when he said they are the "Best Utility ever to deal with." To be fair, I have only had to interact with them on a handful of occasions, but every time it has been awesome customer service. And the emails and notifications that get sent out are a great help as well. We get notified that our usage has increased each year when we fill our above ground pool, as well as one time when we had a leaky exterior faucet. read more

I can admit this is partially my fault. During the pandemic my husband lost his job and I set up a payment plan with the water company. I thought the payments came out of my account automatically. My water was shut off in the morning and I paid it as soon as I noticed. At the time their website to pay the payments was also down so you had to go to a location to pay and email them. I paid called and put the request for my water to be turned back on. My issue is we are having one of the biggest spikes in Covid cases our county has ever seen. I am in the at risk group since I am a cancer patient. I waited a few hours and asked when they thought my water would be back on since I am at home in Qaurantine and going to someone else's house is not an option. The person I spoke to was very rude and told me because I am a customer who was part of non payment (I paid) it could be 24 hours. This is unexceptable during a pandemic, period. To want people to stay home, quarantine but not have their water on in a timely manner? I even asked if they were short staffed and she said no, that they would get to it when they get to it. She kepts reiderating that because I was part of the non payment group they had up to 24 hours to restore services. Implying that my three kids, husband and I didn't matter. I asked if she had a way to speak with dispatchers to see if I could have a time frame if their was anything they could do since we are in quarantine. This company does not care about it's customers during the pandemic and how running water is a key factor in hand washing and sanitation. There isn't any resources online to rectify this so I had to come here. My next letter is to the governor for allowing a resource to be off this long during a pandemic. You can't switch companies because they have a monopoly so I can't even advise you to go with anyone else. Just know, they do not care about their customers or the pandemic. read more

Nothing like buying toilet water (my bad) Water Treated Water for you and your family. But not to worry the completely rude CSR's are well prepared with the "Monopoly" Card in hand to tell you that even though you have had water for a year with total charges of $386.15 and you have paid $435.31 which you have obviously over paid your bills by $49.16. that because you were late(note there is not a due date on you bill) and they have already charged a late fee of $9.29(that is the total for the entire years time) that you will now have to pay a new activation fee of 25.00 and a deposit of $100.00. You will be very unhappy when you call the CSR to discuss. They know you have no choice so don't care if they are rude or disrespectful. Be very careful on your bill date provided is not your due date. It is a late payment date. If you pay on line through there site it will not post for 2 days and is considered late. If you pay through your bank it will not post for 5 days again considered late. If you pay at a pay station it will not post for 5 days (you guessed it) considered late. There is no option for same day payments unless you do an auto pay which won't be done on the same day each month. If I was the only person that had these issues I would say "shame on me". However, I am not. Let me give a sarcastic THANK YOU to this company for meeting the needs of our community. read more

This company doesn't care about any hardships you may be experiencing during a global pandemic. My water was shut off after I requested one additional day to make a payment in full. The service rep asked her manager and his decision was no after explaining that I have children and was laid off of my job recently. Thanks TMWA! read more

I always pay online by either a credit card or my checking account. I have found the telephone system very helpful. When paying the amount in the summer, using a credit card, which is always over $500.00, the phone system sends you to an operator because the payment amount needs to be split into two payments--one of $500.00 and the second on the remainder of the balance. (This is not done by paying with a checking account--I believe it is because the banks allow only $500.00 at a time on a credit card.) Today a very courteous, patient, and caring young lady, Dawn, helped me through the process. She worked me through the process and she should be commended as a most helpful TMWA employee. Dawn also put me into the equal payment budget plan so I may pay a fixed amount every month and will not have to put the amount for watering my acre of grass and trees and garden over $500.00. Instead I will have the year's payments divided equally! read more