Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

Tom from Russo pools is phenomenal. I had problems with a pool cleaner he said bring in the part…read more He took a look at it made some changes brought it home. The cleaner works fantastic. I will never go to anywhere else!

This Russo's location is very helpful and knowledgeable. I always have a good experience to help me…read moremaintain my pool throughout the summer. Highly recommend.

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

back in June, I was talking to Anna to buy a refurbished hot tub with warranty, I picked delivery…read moredate with Jim... delivery date kept getting pushed further and further and multiple no return phone calls. Kept being told my hot tub wasn't ready to go. I asked to get a different one that was supposed to be ready to go and again nothing I gave them $1900 down. Rest would've been given on delivery and they refused to return my money. I was nothing but patient with them and now I don't even hear back from them. I had to have my lawyer send a demand of Refund. And still nothing... I would stay away from this company... I no longer care about getting a hot tub. They have ruined it for me.

Aquajoy ( Andy ) and company, came over. Andy looked over the pool, and jumped right into it. It's…read moregonna take a little time ( due to other company & individuals failures to do right ), but I feel that things will work out great with Aquajoy.

Cannot be happier with the service! Aquajoy Spa and Pool came by 15 minutes after my initial call…read moreand took 20 minutes to fix a problem we couldn't figure out for almost two months. Now we get to enjoy a warm pool! Highly recommend!

The company provides very detailed quality in their workmanship, I would recommend this company to…read moremany of my colleagues and friends.

I've had SP Tech out 3 times and I've been happy with their service every time. I had a hard time…read moreeven getting any pool service to come out. They all said they were too busy but SP Tech responded quickly and got me on the schedule and I didn't have to wait very long. DeLondon is a nice guy and he's always done a good job communicating if they were running late, etc. I will definitely use them again in the future.

This has been by far the best pool service company that I have ever had the pleasure to work with…read morefor my in ground pool. They are responsible, respond almost immediately, patient with customers... there is definitely an attentive rapport when having to contact Mr. Mike O'Malley. They have an emergency services that responds within minutes. I highly recommend Platinum Pools for every step of your way designing, building , opening/closing and maintenance of your pools or spas. I couldn't be any happier with them over the years, and their employees are awesome.

They only get 1 star because they actually returned our pool cover, if I could I'd give them zero…read more Nothing but overpriced bad service. They were given preauthorization up until a certain amount and because we asked them to fix something, they charged the amount to fix it without any kind of authorization or discussion about what it took to fix and how much it would cost. Communication was for the most part non-existent, a response to an email regarding the preauthorization took approximately a month to respond. The only reason that it was even responded to was because of our cancellation for their bad service.

I had several bids for a new pool, I was very skeptical until I called Cerulean pools. They came…read moreand gave me a fair price. They built me a new inground pool and my family is very happy. I highly recommend them for any of your needs. Francisco Javier is very professional and always helps me with any questions.

Cerulean pools have been my sole pool service provider for the last 4 years. They have always been…read moreavailable for timely openings and closings allowing me to make the most of the short pool season in Chicago. Cerulean has done big jobs and small jobs, from installing new pumps, heaters and control system and fine tuning the pool water clarity. Thankfully they are also very willing to teach me about the pool and pool systems so that I can troubleshoot issues on my own and not feel completely clueless, which I appreciate.

No stars if possible. We used this company to open and close our pool for years. We had some…read morecomplications over the years but none that make us want to write this review. The people that come out are great. But Laura is the worst. Don't get on her bad side as she can get very rude with a don't care attitude. She literally told me, go ahead right your review we don't need more customers; we have enough loyal ones to get by. Wow! 5.7.25 update: I asked ABC since we paid in full can you at least come back to complete the pool opening. Yesterday they blame the customer for turning on the pump after they claims to have they did not complete the opening: Laura blamed the customer for turning on the pump after her (new) guys left with no update, so like every year we assumed it was completed. Today she is saying it the opening was complete. And threaten to let her partners know not to service us. Petty. ABC just didn't want to own up to damaging our system.

Guys that do the work are excellent! Unfortunately, they have an office administrator, Laura, that…read moreonly communicates (screens) by text and decides what's important to respond to and what isn't. Repeatedly had to text to ask when guys will show up on day of service (that goes unresponsive). But always quick to communicate for payment. Buyer beware!