Fantastic Service, Highly Recommend! Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys! read more

Do NOT use Happy Pools for anything for your pool needs. I hired them to rehab my in ground pool in 2023 due to the fact that it was leaking. They did a terrible job and after their so called repairs my pool developed a large crack along the bottom of the pool. They said they would repair it that fall and then ended up bailing on me and left my pool empty and uncovered for the entire following winter (I had paid them for a safety cover which I didn't receive until the following winter). When they finally showed up again the following spring to fix the crack in the pool, my pool had developed more cracks along the sides of the pool due to their negligence of leaving the pool empty and uncovered all winter. The concrete edging around my pool that they replaced is coming off in chunks. Staples from the "repairs" are literally pushing out of the pool walls. Cruz came out to look at the pool and decided he wouldn't warranty any of the work and wanted to charge me an additional 20k to fix it. I have had 3 other pool contractors look at the work Happy Pools did on my pool and they were all honestly horrified at the state of my pool thanks to the shoddy workmanship of Cruz and his team. read more

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I would strongly caution anyone considering Happy Pools and Spa. On August 7, 2025, I paid $4,050.30 toward the purchase of a 24-foot above-ground pool and installation. According to the invoice, the remaining labor balance was not due until the installation was completed. [[HIGHLIGHT]]After taking my money, the owner, Genaro Cruz, repeatedly told me through text messages that he had my pool and that he would be coming to install it. Over the following months, I received numerous promises with scheduled installation dates, but each time he either failed to show up or canceled at the last minute.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Eventually, he stopped responding to my calls and text messages altogether.[[ENDHIGHLIGHT]] As of today, nearly a year later: No pool has been delivered. No installation has been completed. No refund has been provided. [[HIGHLIGHT]]I have kept the invoice, proof of payment, and extensive text message history documenting the repeated promises and missed appointments.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I gave this company every opportunity to make things right before posting this review, but after months of excuses and being completely ignored, I feel other homeowners should be aware of my experience.[[ENDHIGHLIGHT]] I am now pursuing legal remedies to recover my money. If you are considering hiring Happy Pools and Spa, I encourage you to do your own research and proceed with extreme caution. read more

Pool service for $120 a week and never know what they do or when they do it. Run the other way! Not reliable and generally inconsistent after 4 years of use. Love Lotus Pools! read more

This is a warning. Happy Pools took $3,000 for parts, then ghosted me. [[HIGHLIGHT]]Delays happen. Silence is a choice.[[ENDHIGHLIGHT]] P[[HIGHLIGHT]]Communication stopped after payment, leaving me with no completed work and no explanation.[[ENDHIGHLIGHT]] They also only accepted payment through Zelle or Venmo. Hire at your own risk! read more

Used for my inground pool for 6 years of insanity mainly because I couldn't find someone to replace them.. they don't keep appointments, don't return calls, always late if they actually showed up. [[HIGHLIGHT]]Finally got a competant company.[[ENDHIGHLIGHT]] read more

John and crew came to close our pool for the season. They were excellent and great in educating us regarding our pool. Highly recommend!

I've worked with Cruz for the better part of 5 years. He's always been a bit spotty on arriving precisely on the date he sets, but he is usually dependable to complete the work . . . eventually. Unfortunately, something happened this year and it has resulted in Cruz effectively stealing money from me. He indicated I needed a new pool cover and other equipment for my pool. In the past, I've paid a significant deposit and it has not been a problem (parts were typically installed in a couple of days of the deposit unless the parts were on backorder). This summer, he took a deposit for the pool cover and equipment and has yet to install the equipment. [[HIGHLIGHT]]Offering up excuses or basically refusing to return my text messages.[[ENDHIGHLIGHT]] At this point, with winter approaching, I've run out of options and will be turning this matter over to the police. I would not recommend doing business with Happy Pools. read more

Initially they did a good job. As they got busy with other customers, I was left on the back burner. When they closed my pool, all they did was throw a cover on it and they did not drain any water. As a result my liner is now stained. They are very nice, they probably prioritize with bigger customers. Update... After posting my review, the owner decided to contact me on my cell, not through yelp. Instead of apologizing and see how to make it right, I'm told it's not right and I have to much time on my hands for posting my negative review. read more

Happy Pools and Spa - Owner decided to contact me on my cell, not to apologize but to tell me I'm wrong. - Pool & Hot Tub Service Near Me

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On time, quick, efficient. They drained, cleaned and put away the pool. Will hire again.

[[HIGHLIGHT]]Don't bother with these guys. I had an appointment and they were a no show, with no call[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]When I contacted them, they claimed they were "running behind" from a previous day's job.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Really? for a 9am appointment? Waited over a week for an appointment, and they ghost me[[ENDHIGHLIGHT]]. read more

Very professional company. We needed pump replacement in the indoor large jacuzzi and it's not easy to find anybody to work on this. [[HIGHLIGHT]]It was easy to make appointment with Happy Pools and John came 2 days later and assessed the problem.[[ENDHIGHLIGHT]]He is very knowledgeable, professional and polite. They ordered the pump and came back 3 days later and fixed the issue. I also appreciate that they were always on time. read more

Excuses, excuses then No response! Waiting for our refund that we paid for back in January 2024. Cruz said "he would start the process" on Thursday last week-Not sure what process that is?? As we have not seen a dime! We are looking for a refund of over $1600.00 We do not recommend this business-completely unreliable and unprofessional. read more

I've used their hot tub service. They figured out my leak problem and repaired within 2 service calls. A+ Highly recommend read more

Jonathan provided excellent customer service . I was impressed by his spa knowledge and his excellent customer service. I would highly recommend Happy Pools and Spa. read more

We have been using these guys to maintain our pool for years now They do a wonderful job and I would recommend them! Needless to say we are Happy read more

We have an older Jacuzzi bathtub that started leaking. Many plumbers won't even touch them so I was so happy to have found happy pools. They were very prompt and even arrived a little early. I had ordered the part ahead of time luckily it was the right one. The replacement is not easy to work in because the builders didn't really leave a lot of space when they installed but he figured it out. Had to pick up a few more parts that same day and we are all up and running now and no more leaks!!!! I would recommend read more

Title: Horrible Experience - Do Not Use Happy Pools! We had Happy Pools install a liner in our above-ground pool, and within weeks, there were numerous large divots in the sand under the liner. Now, the pool leaks, and walking in the pool is dangerous--you could easily twist your ankle! We asked him to come and take a look and he responded that he would come out. As usual with him, he promised to come out and never did. We wanted others to know of the poor service we had, so we wrote a review here. He responded to that! But unfortunately, with more empty promises to come and take care of it. Here is his response: Genaro C. Business Owner Hi sorry there was a issue with the liner and communication. It's been a crazy year but please text me at 708-699-9101 and we can come out this week and get a game plan going for you thank you Genaro Cruz. We thought - good! He is going to take care of it. We contacted him before we opened our pool this summer. He set up a time to come out and look, but once again he totally blew us off. Never called to cancel or reschedule, and has not responded to subsequent messages to him. We have only had the liner for a year and it will need to be replaced. Nothing worse than a company that does not stand by their work! If you are too busy to respond to customers, maybe you need more help, or should take less jobs. Being busy is not a good excuse for bad customer service. The response to our review was for the benefit of him only so potential customers would think he was going to make it right. Please know that he did NOT make it right. read more

This company is taking advantage of my elderly parents in Chicago. They took the first 50% of the payment to do the job and began work but then are negligent to respond to my father to finish up the job. They are now playing games with my parents and are not honoring their contact. We are currently working with an attorney to address this but please do not work with this company. They scam the elderly. read more

I am a small business owner myself so I understand how important it is to rely on reviews. However, the owner Cruz, is extremely disrespectful, does not respond to any texts after paying for services, and the one time he did reply it was disgusting and unprofessional. Not only did he install the wrong liner, he misquoted me on the price. when I questioned him on the misquoted amount, he repeatedly swore at me and called his team to walk away from the job. In addition to leaving me with a half ass job he also purposely broke my pump allowing tons of sand to enter my pool. He will be hearing from my attorney as this is damage to personal property. read more

After trying to get multiple companies to help us out, Happy Pools and Spa came to our rescue. They addressed our problems and helped us close our above ground pool. They didn't want us to spend too much, and combined charges, which we appreciated. Very professional and responsive via text. Highly recommended!!! They are our go-to pool people for life. read more

Funny how I got a text from them once they read my review. Did not return our texts to finish his pool opening as he was paid in full and said he'd be back in a few days. 3 unanswered texts Snd we cleaned it ourselves. Also had to clean our filters as they were black from them not cleaning the pool on opening read more

Excellent work! thorough, very reasonably priced, I will be recommending there services to all my neighbors! And will definitely be using them again! Thank you again!!! read more

Amazingly responsive and friendly. Cruz, Johnathon and Moises not only did a great job of closing and opening my pool but they actually EDUCATED me so I could do somethings for myself. When I had an emergency problem with my pool pump, they showed up in 15 MINUTES to solve the problem (of course I do live close to their office, but still, who else shows up that fast??) They pointed out several things that were done wrong by the pool installer and they're going to fix everything for a very reasonable cost. I'm so happy that I found Happy Pools! read more

Worst experience ever. Do not use his company bait and switch horrible customer service will make up things that you need for your pool. They don't have the proper tools. read more

Cruz and team were excellent! Very responsive and quick to come and asses the issue with my spa. Great work and service!

When I needed a new pool service, I called Happy Pools & Spa. They were so nice on the phone. Cruz and a coworker came out within a few days. They were wonderful! They surveyed my pool issues and seemed very knowledgeable. Cruz told me they would email me an estimate and they could work on my pool in about four/ five days from then. I have still not received an email or return call. No one came to work on my pool. I have texted numerous times, to no avail. Needless to say, Happy Pools and Spa did not make me happy :( read more

What a lifesaver. My hottub stopped working right before I had to fly out for a work trip to NYC. Given I would be gone for a week, I was afraid my hottub would freeze in the cold chicago winter. Happy Pools and Spa immediately took my call and squeezed me in the next morning. I was able to have a friend meet them at my home and they were miraculously able to fix everything on the spot. Not only that, but they also gave me tons of useful recommendations on how to better maintain my hottub. I couldn't be more thankful for the amazing job they did. I was so stressed out over the issue. 10/10 service from them. THANK YOU! read more

Great company! On time, so reasonably priced, not only did the job but went above and beyond what my hot tub needed, you rarely find that anymore! I am an extremely Happy Customer! I will call them for all my Hot Tub needs! read more

We purchased a house with an above ground pool last year and became first-time pool owners who had no idea what we were doing. Cruz and his team not only helped us get our pool running smoothly, but they provided us with the knowledge we needed to maintain it, including a list of supplies we would need. Thanks to them, we're now pros at maintaining our pool. Anytime we have an issue that's beyond our capability, or need to open/close the pool, Cruz and his team does a great job addressing our needs, and they're very affordable. I'd recommend Happy Pools & Spa to any pool owner in the Chicagoland area. read more

Good knowledge and workers, poor communication and customer service. I had my liner replaced by Happy Pools this year and was okay with the long lead time and lack of communication. After the replacement we had some troubles and I couldn't get them out to look at the huge divots in our pool. I'm not sure if it was their fault or a faulty liner or even some freak accident. Now I'm left with replacing the liner again next year. read more

We had a bad install done last by another company last year. Johnathan & Cruz from Happy pools helped us close our pool last winter. They came back and fixed everything when the opening the pool for summer 2021. They are professional perfectionists who do amazing work. Communication was great. We are so happy with the install they did. The memory foam under the pool feels amazing on your feet. Very reasonably priced too. Very highly recommended. read more

I can't say enough good things about happy pools. We bought a new house with an indoor pool and were clueless. Even before we closed they came out and inspected it so we knew what we were getting into. They walked us through every step of the way and got our pool up and running as well as making it super modern with new tiles and LED lights. Highly recommended, if you need pool service call them! read more

Happy Pools and Spa - Pool & Hot Tub Service Near Me

Ever since Happy Pools & Spa has been maintaining our pool, We have had no worries. They are true professionals and the few times I've had to have repairs done, was painless. They don't try and oversell. They will always try and do a repair first and replace last. If we ever had a question or concern it was addressed and taken care of immediately! This company truly cares and it's customer. We refer all of our friends and family to them. "Our Pool looks amazing" Keep up the good work. read more

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Being out of state and trying to get my long term investment property up to speed remotely after a long term tenant moved out, I needed various specialists to access the unit for various services to get the home back up to being rentable again. Most service providers I have used are challenging to work with, especially remotely (Don't answer the phone, don't return calls, tell you they'll call you back in 20 minutes and never do, etc...). "Cruz" of Happy Pools and Spa was fantastic to work with! He answered his phone when I called, set up an appointment, showed up on time, texted me before arriving and before leaving with updates, fixed my jacuzzi at very minimal costs, letting me know what went wrong and how to prevent it from happening again, checked out my dishwasher to confirm it is working fine and that no further action is needed. Really appreciate the great service. Fast, reliable, honest, and Cruz also let me know he and his team can handle a variety of handyman services. Cruz will be my first call whenever I need ANYTHING related to my investment condo. Thank you so much, Cruz!! Job well done. Highly recommend this company!! read more

Great service. Cruz was so nice and quick and helpful. I definitely recommend!! Fast and friendly.

Promised completion date 5/15/2021. As of today 6/28/2022 our pool is still not complete. Over a year and dozens of texts and calls and missed promised completion dates. Unfortunately based on our experience we can not recommend this company. read more

Our Hot Tub started leaking over the holidays. We were losing water rather quickly and we were worried that it would freeze if we shut it off. We reached out to Cruz and he was at our place the next day to make the repairs. While he was here, he also replaced an ejector pump in our basement bar. Cruz was extremely helpful and gave me some pointers on upkeep. What a pro! Thanks Cruz! read more

Happy Pools did a great job on our pool. I called Cruz to come out to provide a quote... was honest and reasonable during his visit. As we just purchased the home and not familiar with the historical maintenance of the pool, we hired Cruz to refinish our pool shell. Unfortunately, Cruz found a leak in the main drain during a pressure test. His team was able to break the concrete and get to the plumbing to remediate the issue. As part of the plumbing fixes, we opted to replace our pump to a variable speed pump, very quiet compared to our previous one. In the end, Cruz resolved our leaks, gave us a great finish on our pool and replaced the mechanicals in our pump room. I would recommend Cruz and Happy Pools for any small or large project... his team seems to have all the skillsets needed for any job. Thanks Cruz! read more

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Amazing service! These guys are the most professional pool openers/closers I have seen in 30 years! Fast, Efficient, Friendly, Cleaned up beautifully, Arrived on time, no delays. I am so happy to say, these are my guys now! LaGrange Area read more