Called Monday for appt for cat respiratory issue, received appt for Thursday. arrived for appt on time. After 45 min, staff member entered room and explained there was medical emergency and they wanted to take my cat to their back room to complete the exam. I politely requested to accompany my pet for the exam as the vet does not know why we were there. She said she would check if that was possible. All was good up to now. I hen adifferent medical staffer returned and informed me in an extremely aggressive tone that I would not be seeing the vet prior to the exam and if I didn't like I could make another appt and leave. I tried to inquire about why my original appt wasn't being honored and why the vet couldn't see us before the exam but she cut me off, told me our medical records would be sent via email and shut the door on me. Upon exiting the facility I asked the name of the medical staffer and whether she was licensed and was interrupted by the same woman who refused to provide her name. She then claimed I was being rude and that she didn't have to listen to what I wanted to say. Avoid this place at all costs!!!!!!!! read more

This veterinary practice was once fantastic but sadly it has progressively declined in the past few years. I called for a sick visit for my dog for ear infections and they gave me an appointment for 11 days later. The secretary was rude and talking over me on the phone. I immediately called a different vet in my area and received a same day appointment. My dog had bilateral ear infections. I'm glad he did not have to suffer for 11 days. BEWARE!!! read more

I have been taking my cats to True Care Vet for about 4 years most recently with my cat Finnigan. Dr Ross and his staff diagnosed Finnigan and throughout his treatment showed the utmost concern to him and us. Dr Ross always took the time to answer our endless questions. When it came time to end Finnigans suffering Dr Ross showed so much compassion you would have thought it was his cat too. I have 2 other cats who will continue to be patients at this wonderful Veterinarian office. read more

I took my cat to True Care for many years and previously had been extremely satisfied with the care my cat received. But my last visit was horrendous. I had an emergency appointment due to a change in my cat's eating habits. After an examination and blood work, I received a call from Dr. Ross in the later evening to tell me that my cat had advanced kidney disease. Dr. Ross told me that he would email me more complete information about kidney disease and an appetite stimulant that we might consider giving my cat. I received no information that evening. I emailed Dr. Ross the next day, just to say that I did not receive any additional information and requested the appetite stimulant since my cat would not eat anything. I received a lengthy email response from Dr. Ross about how exhausting his day had been and he just couldn't handle any more work that evening (a bit unprofessional in my opinion). But no information about kidney disease or the appetite stimulant was included in his response and no further information was forthcoming that day. Now, granted, I am very familiar with kidney failure in humans, so I was able to recognize that my cat was at end of life. I called the next day and insisted on an appetite stimulant in the hopes of giving her a quality end of life experience. The only thing that my cat would accept was the juice from a can of tuna. I was admonished by the receptionist for allowing her to have the tuna juice, as this was not something she should have with kidney failure (really? She had advanced kidney disease and was past the point of halting the progression of disease). And, let's not forget, I did not receive any information about the disease, treatment, or dietary restrictions yet. But, I was able to pick up the appetite stimulant, of course, I did not receive any counseling on the medication. The next day, I realized that my cat had no further quality of life and needed her suffering to end. My husband called the office to see if there was any way that we could put her down at home. The office referred us to a vet who provided in-home euthanasia services. After that phone call, I miraculously received the "additional" information about kidney disease and treatment options that Dr. Ross promised me 4 days earlier. The information was scarce and only repeated what Dr. Ross told me over the phone that first night. So, I am not sure what happened at that office since my cat had been in for her last well visit, but the quality of care did not seem to be there any longer. For that reason, I am not going to continue going to True Care with my new furbaby. I would like to make a suggestion to the Dr's and Staff at True Care. You should already have educational packets available on the most common disease conditions that you see in your practice. That way when you want to provide health related information, you can just click a few buttons on your computer. The information can then just either be printed or emailed in a matter of seconds. We have that in human health care. Is this not done in animal health care? read more

Amazing Vets, Learned a lot and they are PATIENT ADVOCATES. You will receive no better care for your fur babies. Both They take the time to explain to patients families what needs to be done, and what they will do. Compassion and care that I have seen in no other place. read more

This place used to be great. However, we noticed a decline in the practice in the past few years, and our most recent visit with our ailing furbaby will be our last. The care is good, but follow up communication is not. They left us hanging for 2 days with no assistance with a very ill pet, with no replies to voicemails or emails. We had to take her for a 2nd opinion elsewhere. Sorry to have to leave this review, but this practice is sadly not what it used to be. read more

This was a good vet a few years ago. Now they seem to have lost the "caring" nature they once had. The reception staff has always been a bit rough and they now are downright rude, and making it apparent that they do not care about you, your business or your pet. Plenty of other good options out there- don't waste you time here. read more

Our two girls (cats) only gets the best and let me tell you, Dr. Hill and Dr. Ross are fantastic with them. They've been going to True Care since they were 12 weeks old! We were recommended by a family friend, who's a vet tech - that says volumes about how great Dr. Ross and Dr. Hill are. Not only are the vets awesome, their prices are awesome too! They go above and beyond and they truly care about the health of your babies. read more

TrueCare is an amazing place to trust your animal! Dr. Hill and Dr. Ross give excellent and gentle care to my dog and 2 cats. One can see immediately their love for creatures, great and small! Their vet assistant, Chandler, is also kind and efficient. There simply is no better place to trust your beloved pets! read more

You will not find more compassionate and dedicated doctors anywhere. They put their heart and soul into everything they do.

I must say that these doctors take their jobs to the next level. You can actually tell they love their jobs and the animals they treat. Both doctors came in on Christmas Eve to see my kitty. Wow, that never happens. The care they give to your pet is beyond what anyone could ask for! read more

Wow, just wow. What a difference in this veterinary practice now that it's under new ownership. We had left the previous practice a few years ago in disgust an bitterness. There's no comparison between the two. True Care took us as a client on an emergency basis when our vet was our of town and had no one on call and they even called to see how our little dog was doing after her visit. Was I impressed? You bet I was. read more

To give this place one star pushing it, maybe half a star at best. I took my puppy there after adopting him and I physically saw worms in his stool. So I called true care and scheduled an appointment and fecal sample. They said he had no worms. A few weeks later my pup had severe diarrhea that wasn't getting better and I had no idea how to fix it, so back to true care we go. Again, they said it was just a bacterial infection so they gave him an antibiotic - flagyl. So i have my puppy the whole weeks worth and he got better. Then 2 weeks after finishing the medicine he had diarrhea again. At this point I'm thinking WTF! So instead of taking him back to true care, I took him to a vet in Eden (much more professional and much nicer and the vet actually talks to you about your dog not the receptionists). Turns out my pup has had worms in his system since I've had him and true care failed to diagnose him twice and give him the proper medication. 3 vet visits later he is happy and healthy with all appropriate medication including a dewormer and heart worm medicine, along with the antibiotic and probiotic because the antibiotic alters the digestive flora and the probiotic helps to regulate (this also wasn't given by true care or any kind of deworming medications). To top off my whole true care experience they don't even let pet owners back with their animals to see what's going on or what they're doing...this is the first vet I've ever gone to that does that (real shady if you ask me)! So, to end my rant here...to say I'm less than impressed with this place is an understatement! I will never be recommending this place or bringing another animal of mine there ever again. I'm honestly surprised this place calls themselves animal lovers. read more