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    True Plumbing & Drain Cleaning

    3.7 (11 reviews)
    Closed • 8:00 am - 6:00 pm

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    2 years ago

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    Thomas & Galbraith Heating, Cooling & Plumbing - Cost to purchase part at Home Depot of $13.48 that T&G tried to charge $419!!

    Thomas & Galbraith Heating, Cooling & Plumbing

    (155 reviews)

    My pipes were rattling. quoted $3300 by Thomas Galbraith on 07/10/26 for a new water heater. I said…read moreno. They settled on $900 for a "pressure valve" and "thermal tank" and 1 (one hour) of work. 1st result on homedepot.com for a new hot water heater 07/11/26 (not on sale) is $409. They tried to quote $3300??? I was given a window of 2pm - 4pm and I planned accordingly. This guy showed at 12:15pm (WAY TOO EARLY) and I of course WAS NOT THERE!!! He seemed annoyed at that... Not sure if anything they did is leget. I still don't have a receipt -- will update if and when one comes. Refused to accept my coupon (which states ANY REPAIR over $100). I will be reporting them to the BBB, FTC and any other place I can. At a minimum, the coupon is false advertising and completely illegal. Again, "ANY" repair! No listed exceptions. Coupon was NOT expired

    Would leave a negative review if I could.... Quoted my mother $2800 dollars for a $800 part. I…read morecould not believe it when I heard it I immediately had her cancel all services with them they also were trying to sell her on a furnace from day one which she never needed. They were surprised when I didn't let her pay $2000 for labor. I Urge you to get more quotes and opinions from other companies before making any decisions. I cannot speak negatively about their techs they seem to be somewhat coherent. They refused to give us part pricing or anything along those lines. If you are unfamiliar with the industry I can see how this would get you, Find the serial number on your furnace and find the value of the parts for your self. There are several companies out there that will give you the info on how to find the serial number I sure you could find it on youtube. To make a long story short, don't use these guys and if you do verify the value of the parts and realize how much they charge in labor. Making $2000 an hour is disgusting for something this trivial. Do your research..........

    Mr. Rooter Plumbing of Greater Cincinnati

    Mr. Rooter Plumbing of Greater Cincinnati

    (3 reviews)

    Horrible company, was offered a free quote just for them to come out and charge $200, tell me they…read morecouldn't fix the issue and leave. Called another plumber and it was fixed in 2 minutes. Save your money!

    I called due to flooding in my basement that appeared to be a blocked floor drain. The Mr. Rooter…read moretech agreed and called another tech with a camera. When drain was scoped broken pipe and trench rot found. They scoped cleanout outside house to city line and found 2 areas of pipe broken from roots and 2 broken w/o roots and areas of trench rot. Estimate for new inside (blocked by wall) and outside clean-out (not 2 way), and new pipe blown to city line was $29,800. I wrote check for 1/2 and financed 1/2. Next day I was presented bills for $4300 for inside work and $7200 for outside work. When I spoke to supervisor he put in new financing for entire $29K even though $15K check cleared my account. Work was completed inside and trench was dug. Even though rain was coming in I had to use my own tarps to cover trench with help from inside tech. The pipe was blown next day and inside work completed. I was given bill for $4300 for inside work and had to pay on credit card. The other $7k was going to be put for financing again. Still not sure if money paid was correct. They did not apply military discount when asked and was only going to put it on one invoice instead of the 3 they had for this job. However, they finally did. Trench was filled in poorly-about 5 inches not filled in from pipe to house and large mound of dirt left with my edging stones stacked neatly to side. The pipe sticks up about 9 inches from ground once I level out dirt myself and is in middle of flower bed not near house so it looks terrible. A hole was put in the wall on inside house which left of cleanout usable. I requested documentation for inside and outside. I have insurance policy for inside and outside. The invoice for trench and sewer pipe do not include any reason why work was needed so cant file for reimbursement of $7k. Requests for pictures or updated invoice ignored and calls not being returned. I wonder if work was necessary and feel cheated out of $26,000.

    True Plumbing & Drain Cleaning - plumbing - Updated September 2026

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