Elyas Muhammadi was great! He gave exceptional service and was a great technician. Also phone…read moreservice was great and timely.

On Monday, December 29, 2025, I awoke and my heater was not working. I have a gas furnace and it…read morecan be a bit temperamental. I called the support line a little after 7 am and talked with an AI representative. I gave the information requested and a service visit was made for the same day. Unfortunately, the scheduled visit was between 12 pm and 2 pm so I had to call in to miss a day of work. The representative came a few minutes earlier than expected. He worked on the furnace, charged me $186, and then left. The fan was running now so I expected the house to start heating up soon. However, I was bitterly disappointed. When I awoke the next morning, the house was colder than the day before. The furnace was circulating air, but there was no heat and the house was colder than the previous morning. I called again and explained the situation. They made another service call, but was again for later in the day, and I had to call in to miss work a second day in a row. The good news is that the second technician that came out was a senior technician and knew his stuff. He also arrived about an hour and a half earlier than expected and I was glad to see him when he arrived. He got the furnace to work and the house was starting to heat up before he left. He explained exactly what the problem was and what he did to correct it. Since the last visit, the furnace has worked great and I have seen no further problems. Had I had the senior technician on the first visit, this review would have been a five-start review instead of three. T&G has some great technicians, but you do not get them unless the first visit is a bust. I would be a lot happier if they sent the senior technicians on the first trip to work on my finnicky furnace. I have not yet had a regular tech work on my furnace and fix the problem on the first visit. However, when the senior tech comes out, the problem always gets fixed.

Horrible company, was offered a free quote just for them to come out and charge $200, tell me they…read morecouldn't fix the issue and leave. Called another plumber and it was fixed in 2 minutes. Save your money!

I called due to flooding in my basement that appeared to be a blocked floor drain. The Mr. Rooter…read moretech agreed and called another tech with a camera. When drain was scoped broken pipe and trench rot found. They scoped cleanout outside house to city line and found 2 areas of pipe broken from roots and 2 broken w/o roots and areas of trench rot. Estimate for new inside (blocked by wall) and outside clean-out (not 2 way), and new pipe blown to city line was $29,800. I wrote check for 1/2 and financed 1/2. Next day I was presented bills for $4300 for inside work and $7200 for outside work. When I spoke to supervisor he put in new financing for entire $29K even though $15K check cleared my account. Work was completed inside and trench was dug. Even though rain was coming in I had to use my own tarps to cover trench with help from inside tech. The pipe was blown next day and inside work completed. I was given bill for $4300 for inside work and had to pay on credit card. The other $7k was going to be put for financing again. Still not sure if money paid was correct. They did not apply military discount when asked and was only going to put it on one invoice instead of the 3 they had for this job. However, they finally did. Trench was filled in poorly-about 5 inches not filled in from pipe to house and large mound of dirt left with my edging stones stacked neatly to side. The pipe sticks up about 9 inches from ground once I level out dirt myself and is in middle of flower bed not near house so it looks terrible. A hole was put in the wall on inside house which left of cleanout usable. I requested documentation for inside and outside. I have insurance policy for inside and outside. The invoice for trench and sewer pipe do not include any reason why work was needed so cant file for reimbursement of $7k. Requests for pictures or updated invoice ignored and calls not being returned. I wonder if work was necessary and feel cheated out of $26,000.

I've used this company for years and they've always been fair -- until now. I recently called them…read moreout for a clogged drain (which we know is clogged), and instead of just snaking it, they insisted on putting a camera down first -- starting at $850. When I questioned why we couldn't just unclog it first and only use the camera if needed, they flat-out refused. The tech got rude and ended up walking off the job. I'm not sure if this was just a bad apple or if things have changed at the company, but it really felt like I was about to be ripped off. I have no problem paying for necessary services, including a camera inspection if the problem persists. But charging $850 just to look before even trying to fix the obvious issue? That's just not right. Really disappointed, and I hope this isn't how they're doing business now.

Luke succeeded where other plumbing services had failed to open our plugged kitchen sink drain,I…read morehighly recommend all drains for your plumbing needs,Five stars for sure.

Very professional on phone. On Wednesday i made appointment for Saturday 1 pm. 10:00 am Saturday,…read moresomeone call from company and said we cannot come today and you can take appointment for Tuesday or Wednesday. That's made me very upset. On phone I explained her basement leakages has to fix and at the end today Saturday i am stuck and can't find anyone until Monday.stay away from these time wasters. These types of business just wanted people take there membership and pay every month for nothing .

Didn't give off the Mario vibe. I asked one of the workers to scream "Itsa me, Mario" and he told…read moreme to get lost. Nothing like the game.

Alex is awsome he is quick and efficient. he was quick to diagnose the issue and select the correct…read morecourse of action.

The drain cleaning done by the technicians was amazing! They were efficient in identifying and…read morefixing the problem and the pricing was SO REASONABLE! We are very happy to know that we will call Zoom Drain 24-7 for all of our drain and sewer needs.

Dupps was fantastic! They were on time, cleaned up afterwards, and were very courteous! The price…read morewas less than anticipated which was a nice surprise in this economy. Definitely recommend!

I used Dupp at my previous residence and again at my new home. They are wonderful. Responsive. And…read moredo a nice job. Fair with their pricing. Highly recommend!