Inspect and clean dryer vents…read more We appreciated that he arrived promptly at the time we agreed upon. The job was completed in a timely manner and was done to our satisfaction. Very well-mannered and friendly.

Misa was very prompt, helpful and courteous! We were grateful that he was able to get here the next…read moreday after we requested service in order to try to diagnose our washer and dryer. We were satisfied with the explanation for what was going on with our appliances and the recommendations for repair or a new washer when we get to that point. Would definitely use him again in the future!

My front load washer had a pump failure, won't drain…read more After determining it was the pump that failed, not the motor, we called around for a specific Kenmore water pump. It was easily found on the internet but who wants to wait a week or more to see if you get the right part? We called around and the places we called referred us to Glenwood Appliance. So off we go.... I happened to bring the broken pump with me, I walked in and was greeted by a smiling young lady who asked what she could do for me. All I did was raise the pump and say I need a new one of these.. before I could tell her what it was, she said I have those over here.... Holy smokes, you kidding me?! I really like it when employees know their stuff! She brought out a small box, cut it open and BINGO! The exact make and model with the same part number even. This small shop had a factory part for a 5 year old front load washer, man what a relief! My machine broke down last night, tonight it will be back in action! The people here are knowledgeable and resourceful as she let me know that the next time I need anything, i should also bring the make and model info, just in case they can cross reference it with a part from another brand! Nice!

They fixed my ice maker and microwave quickly and reasonably. Friendly, professional service.read more

Very responsive. My refrigerator stopped working, and Shawn was there to evaluate it within 24…read morehours. Very experienced. Shawn had a pretty good idea of what was wrong even before servicing and had the potential replacement parts ordered and ready to go. Very communicative. Set clear expectations of how the repair might go and how much it would cost.

Came by spent 2 min told me the thermostat was broken, no parts available "time to do some shopping…read more". Charged $120. I found a part on eBay for $79. He's he doesn't use eBay. He was on time, polite and respectful. I expected a little more effort for my $120.00.

I called JO's Appliance after calling several other companies for a service call. Our washer wasn't…read moreworking right. The other company's were going to charge me a ridiculous high price to fix the washer. JO's prices were almost have the price of the other companies. Joe came out and was able to fix the washer for a far less price than his competitors. If we need appliance repair in the future, we will be calling JO's Appliance .

Jos came out to my house cause my refrigerator was not getting food in freezer frozen.. i allready…read morehad the back cover off ..he asked if i had a soft clean towel he could use .. he used my. Nice clean towel to put down on my floor to keep his knees nice and clean ..then he reached down and touched the compressor for two seconds got up said the compressor was bad, junk it to exspenive to fix.. didnt do anything else,didnt even open the front doors .i asked if he could give me alittle breAk on the amount he was charging me since he was there for under 3 mins? HELL NO be said..$120.00 i paid him..later that day i noticed a frost build up inside the freezer ..never done that before..i googled it, it said un plug fridge for 2 days and take inside panel of freezer and check to see if the glass fuse tube was burn out .. it was. Pluged back in 3 days now freezer 0 degrees working great . Went to jos store to see if he could give me one of those used glass fuses...their vary commen...NOPE. So he got my $120.00 check for 5minites of Bullshit and my compressor is perfect .. oh yea also. Jos sAid when he was here after his service work..THAT HE WOULD PICKUP AND HAUL OFF MY BROKIN GARBAGE SIDE BY SIDE FRIDGE FOR FREE FOR PARTS...yea you mean turn around and sell it $500.00. What a guy huh...

Very happy with our service tech, Riley. He checked everything and fixed our dishwasher that day…read more We had another tech from another co who charged more and didn't even try to solve the problem. WE will use this company again.

Had AYS service tech come out for washer which was leaking. He had to find out prices to repair…read more Mgr called suggested because of repair cost be better to replace unit. Thanks to Michael who did further his mission of building relationships.

I called them to fix my dryer. They came out and fixed it. Cost me $400. A week later same thing…read morebroke again. I called. They said they will send someone out that week. No one showed. I called again. They said they were coming out that day. No one showed. They never answer my phone calls again. My wife called. They texted her back saying they will send someone out. They didn't. Now they won't answer her calls. I am not only filing a report with the BBB... but my brother works for the state... he said he could help... and my sister in law is a producer at KEZI News Eugene. Actually going on air to let the state know what happened to us and many others. I found 6 other people who were robbed by these people. They will join me on the news. I'm not stopping till this place is closed.

I would have an appointment for the to come out to fix my Samsung Wash machine. The first…read moreappointment they came out when they were saying. Then I had two other appointments with them and they would not call to tell me they were running late or not event coming. they had several no shows then I had to call them. They replaced the motor and gears in my washmachine finally charged me $210.00 the Motor was under warranty. The wash machine still would not drain water and then I had another appointment again no show and kept doing this. Then I asked for my money back because it was not fixed. This was a month long process of not showing up and not calling me. Then I asked for my money back because it was not fixed. They agreed to refund my money. I had many conversations and they kept telling me that they will refund it. They never did and this all started in May 2023. They will not return my calls or refund my money.

Mason is very friendly and professional. Quick to diagnose my broken washing machine. Got a new…read morecomputer board and fixed the next day. Highly recommend.

Mason at Hedlund here in Eugene provided me with one of the worst repair service experiences I have…read moreever had. My Samsung washing machine needed new suspension rods. The first red flag was that he quoted me $150 for a service call, and then charged me $155. I initially dismissed it as negligible and moved on. He then proceeded to quote me $110 per suspension rod, and including the service call and labor said it would be $680. He recommended I either go for the repair, or just buy a new washing machine. I was about to pay the $680, when I luckily called my partner, and she said we should think it over. I did some research on my own, and found out that not only is suspension rod replacement extremely easy to do on your own, but Samsung's suspension rods go for $50 a pop, not $110. You can get 3rd party ones for even cheaper. I got four for $36. I did it on my own in 45 minutes. In conclusion, Mason at Hedlund gave me unthinkably egregious quotes for a simple repair. Very negative experience with Mason and this company.