I've been coming to this spa for quite a while, which is why writing this review is so disappointing. I've had several great experiences here, recommended this business to others, and never imagined I'd leave feeling the way I did after my last appointment. This was the first time I have ever walked out of a facial feeling anxious, upset, and emotionally drained instead of relaxed. I honestly don't want to come back. The only reason I will is because I already purchased a package with several prepaid visits remaining. Otherwise, this would have been my last appointment. The facial itself started like every other appointment. We discussed my skin concerns, the esthetician made recommendations, and everything seemed completely normal. In the past, other estheticians have asked if I'd prefer to relax quietly or have a conversation. This time, I wasn't given that choice. The conversation just started. I was in the mood to chat, so I didn't think anything of it. We talked about the holiday and other everyday things. Then, the conversation took a turn that left me completely shocked. The esthetician began making repeated derogatory comments about Hispanic people. They said Hispanic people "take advantage of the system" by collecting government benefits instead of working hard. They said Hispanics "need to speak English because this is an English speaking country." They said Hispanics are "uneducated" and "don't want to learn." The comments kept coming, each one painting an entire community with the same hateful stereotype. I couldn't believe I was hearing this while paying for a facial. The irony is impossible to ignore. This business is located in Chula Vista, a city whose name is literally Spanish for "Beautiful View." Chula Vista is one of the most culturally diverse cities in San Diego County, and a large part of its community is Hispanic and Latino. I would be surprised if many of this spa's clients weren't Hispanic. Imagine paying for a relaxing facial only to hear someone making degrading comments about your culture, your family, or your community. I couldn't just walk away and stay silent. I respectfully challenged the stereotypes and tried to explain why those comments were harmful. But that should never have been my responsibility. I paid for a facial, not to spend my appointment educating someone on why racism and prejudice are unacceptable. What disturbed me just as much as the comments themselves was how comfortable the esthetician seemed saying them. There wasn't any hesitation. It wasn't said as a joke or a passing remark. It was an ongoing conversation filled with stereotypes and discriminatory statements about an entire ethnic group. That level of comfort raises serious concerns about the environment this business has created. Whether it's a lack of training, accountability, or leadership, no employee should ever feel comfortable expressing those views to a paying customer while representing a business. A spa is supposed to be a place where people feel welcomed, safe, and cared for. Instead, I left feeling uncomfortable, anxious, saddened, and disappointed. The experience stayed with me long after I walked out the door. I debated about writing this review because my previous experiences here had been positive. I even lost sleep over it. But the more I thought about it, the more I realized about the people who come here expecting a safe and welcoming environment. They deserve to know what happened to me before deciding where to spend their money. Everyone has different opinions, and that's not the issue. The issue is that a paying customer was subjected to repeated derogatory comments about an entire ethnic group during a service that was supposed to be relaxing. That should never happen in any professional setting. Once I finish the prepaid services I already have, I won't be returning. I'll be spending my hard earned money supporting businesses that make every customer feel respected and welcomed, regardless of their race, ethnicity, or background. read more

I highly recommend this place for anyone looking for quality skincare products and exceptional aesthetic services! They carry great skincare products, and the staff is always friendly and welcoming. I've been coming here for almost a year now, and every visit has been a wonderful experience. They take the time to listen to your concerns and recommend what's best for your skin. You never feel rushed or pressured--just genuinely cared for. I've recommended this place to my friends and family, and I'll definitely keep coming back! read more

First time here place is absolutely gorgeous very tranquil love Molly. She's very gracious. Also Karen was the best. My facial was very relaxing, but also she told me each step that she was doing told me what she was gonna put in my face and I almost fell asleep. It was so nice. We'll definitely come back and bring friends. read more

Truffoire Skincare - Cosmetics & Beauty Supply Near Me - Chula Vista, California

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I love my facials at truffoire! All the staff are nice & good at what they do! I recommend this place for skincare! read more

I have been a customer here for 2 years. I have been getting facials every month. The staff continue to do an excellent job and also provide tips on what products to add to your skincare routine to assist you with getting the right look. I would definitely suggest Truffoire to those interested in facials. I have sent family their way and they enjoyed the facials as well. You won't be disappointed! read more

Absolutely loved my facial yesterday! The quality of the products accompanied by the knowledge and experience of the aesthetician makes this business worth the money and your time. My skin is glowing, it's soft and so clean and shiny. I will be back 100% even though I'm all the way from Los Angels! This is now officially one of my stops every time in San Diego. The spa was also beautiful and very relaxing. Highly recommended! read more

Loved their service and friendly staff. I can recommend them to everyone to try them. Loved their products.

I have been coming to this place for 6 years and always get the best facial treatment! My skin is glowing and feels so clean each time. The staff is professional, friendly, and the space is so relaxing. Mali (owner) is awesome. I love this place! Highly recommend! read more

I'm so glad my husband found this hidden gem! He treated me to a microdermabrasion and led light therapy facial for Mother's Day. Annette was my aesthetician. She did an amazing job! I enjoyed my 50 minute experience. The team had a nice food and drink spread for us to enjoy as well. The meringue cake was also unique and tasty. After my facial, Arthur gave me a rundown of their products. They have great quality products! You can try it before you buy. They also offered great promotions in honor of Mother's Day, which I definitely rook advantage of. The facility was clean and the employees are friendly and listen to your needs. I'm excited to come back and for my husband to experience his first facial as well. read more

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I was here before and the facial was ok. However, somebody will sit with you and offer you to purchase this very expensive facial massager that is worth $700!! This is ridiculous! I took the bait and realized that this was a scam. I wanted to get my money back but it was too late. Please do not comd to this place. The owner Mali will talk you to buy facial packages and products that do not work and very expensive. read more

Truffoire is my go to place for my skin care. They have state of the art equipments and products that help boost my results. They recommend products that work very well with my needs. Additionally, I love the friendly service I receive from everyone starting from the owner Mali. My favorite aesthetician Amanda is so knowledgeable and imparts a lot of her knowledge on how to take care of my skin and tips on how to use the products. I highly recommend Truffoire and brought my friends and family members there to get the same experience. read more

What an amazing facial! Lindsay was so gentle and informative she made my skin feeling amazing! Highly recommend if you need a relaxing / self care day read more

My mom recently had a facial at Truffoire and loved her experience. Her esthetician, Karen, was attentive and made the service very relaxing. She left happy and refreshed and highly recommends Truffoire! read more

First time customer here. The facial with Amanda was amazing. She did a great job, no complaints there. The salesperson you have to sit with afterwards was condescending. I told her my simple skin care routine and she tried to sell me products for what she called "a lazy person". Will not be going back. read more

The salon is beautiful. They are very professional. Rachel gave me a wonderful skincare treatment that was nurturing and relaxing. I felt totally at ease. Left feeling refreshed and with radiant skin. Thank you Rachel and thank you Mali. read more

I wasn't sure what this place was before I finally was curious enough to come in. I was going through an extremely tough time in my life and was learning how to prioritize me. I noticed the specials for facials they had going on and decided I would treat myself. I ended up walking around the mall some more and came back. This time Lena was out there and asked to show me some demos of their products. I then also learned what Truffoire actually was. Long story short.. these ladies.. Lena and Mali the owner, we're extremely accommodating and especially sweet! It was a treat for myself. I ended up splurging and becoming a VIP member that day. I also got my hands on the Perfectiox which I use weekly. They had time to schedule me in for a facial that same day. I was surprised how cute the back was where they did the facials. It was relaxing and amazing and I'm excited to do my next facial with them next week. I've used many different skincare products before. I've wanted to establish a ritual on a skin care routine and am glad that Truffoire was the brand to exceed my expectations. Within a week of using the products, I noticed my skin was visibly clearer. I have been able to go out into the world without worry about putting on foundation and caking makeup on my face. Hands down, it is definitely luxurious but worth its weight in gold! These are excellent products. Take care of yourself because you deserve it! I will be a long time customer!! -Nina read more

Truffoire Skincare - Love it all! - Cosmetics & Beauty Supply Near Me - Chula Vista, California

It was my first visit. A Mother's Day gift from my SIL. The atmosphere of the shop is welcoming. Staff is very friendly. My esthetician was Karen. She was very good and knowledgeable. I felt very comfortable with her. My facial was awesome! read more

The salon is beautiful and very Zen. Nice colors, quiet atmosphere. The facial was great, made my skin glow. I would highly recommend Truffoire. read more

Walking in I was impressed by the great cozy ambient. The place is so inviting and feminine . I was greeted by a profesional staff and then was taken by the esthetician into a very well set- up cabin like looking room. The esthetician was extremely profesional, fully attentive to what she was doing and focusing and taking care of every detail while in the meanwhile explaining to me what we are doing and why, and how does each thing work. That alone gave me certainty and more knowledge about my skin and how to chose the right facials for myself the next time. Once we were dun I felt extremely rejuvenated and my skin was tight and felt so refreshed, I felt as I could stay there until tomorrow lol I was walked out and brought a cup of water by one of the staff, and then the aesthetician explained to me which products from their product line does she recommends for my type of skin. I was extremely excited about the Balck Truffles Vitamin C Serum and the Hylorounic Acid Serum and I got a great deal for the Red Light therapy device they are using at their treatments for a continuous same care at home. The package includes all the basic skin care & a membership for monthly facial treatments for less than a half of the price of just the device online The Perfectio X red light therapy is NASA technology , medical grade & FDA approved which is what makes it expansive but completely stand out of the rest of the devices I tried. Also, it comes with a Lifetime Warrantee which means if anything happened to it you will get a new one and you will never have to re-purchase it again . I hope this review is informative enough about my great experience and I do encourage you to ask to try their skin care products as well after your facial. read more

The experience was amazing Karen was super informative about everything she was doing and applying to my face . It was a greatly enjoyable experience.. But after finishing a lady in front desk apply some cream to my eyes and I felt horrible hard and tight.. she never asked for my permission or informed me about the process!! So sorry but because of her unprofessional behavior and not informed me about the product she applied, only 1 star but let me add Karen the girl who did my facial was amazing!! read more

I always love the costumer service! The staff are amazing and inviting. They are always flexible with my facial appointment. Highly recommended read more

OMG I dread coming here for my facials! So, after my first facial, they sat me down with a sales person and like a fool I was talked into buying a package of 8 facials and some creams for my skin. Now EVERY time I come in for a prepaid facial... after the service they have me sit down with a sales person and they try to pressure me into purchasing more expensive products. It's ridiculous...it's like this EVERY TIME. If I hadn't spent $$$$ on my prepaid I'd just quit coming. I've never seen anything like this, I've had facial memberships to other spas and have never felt this type pressure. It's a complete scam, please avoid this place. They don't even have private rooms for your treatments, well they have one..the rest of the rooms are partitions. Of course my first facial i had the one ptivate room. This place is a total scam I'm filling a complaint with the state attorney generals office. read more

I enjoyed the facial, the red light therapy, massage of my shoulder and everything that was done on my face.. Amanda is really good and the owner Malia is very accommodating and friendly.. the Filipina lady at the front desk is also very helpful,forgot her name.. Will come back again.. thank you.. read more

I love getting my facials here and buying my facial products... facials are very affordable . The staff are super nice especially the owner Mali , she makes you feel very special and very easy to talk to. I been coming to this place since they opened 4 years ago. I referred family and friends and they are very happy and satisfied. Thank you Truffoire for making me feel younger again . read more

I would definitely recommend a five star service for this business. The whole staff is very welcoming and friendly. They made sure you're very well taken cared of. Shout out to Amanda and Danielle for being gentle on my face and see to it I get what is needed for my skin type. read more

This place is the biggest SCAM! Do not come here. It's a nice store front as you walk in, then you are taken around the corner into a warehouse for your facial. It's super creepy and bizarre. After, you are handed off to a very high pressure sales person hawking $600 moisturizer. I wish I were joking. This place is beyond shady. Run, don't walk, away! read more

Brittany is very pleasant during my facial sessions. The place is clean and not crowded, and has a lot of close by parking. The owner, Mali was also very nice. They've provided excellent service and offer great deals. I couldn't wait for my next appointment:) read more

The facial I recived was rushed, my neck was not even washed, my hour facial lasted 30 mins, none of the products used were left on for longer than 5 mins, when my facial was over I still had makeup on my face, my neck, and all around the border of my face. I was greeted in the front after my facial with a smile, offered water and offered a $300 package, after I refused I was asked to sit down. I waited for 10 mis, then I was asked to pay and told goodbye, no further conversation or niceties. The estheticians are very nice, however, they are being treated like slaves and do not have enough time to provide quality, stress free services. The products they have for sale as "luxury" products are repackaged drug store and dollar store products. I purchased several so I can say this with first hand knowledge. My service started late because according the the front desk, the person before me was "late for her service", this resulted in my service being rushed and shortened so they could catch up. They are currently running a promotion for a facial at $59.99, however they offer you an expensive package for several more facial services, membership style, before your facial, if you don't purchase the package, you get a very different quality facial then if you would have purchased. They have a very pretty studio however, they are not making the money needed to keep the place up so they are short changing the clients that are not willing to invest in their high priced membership packages. read more

Best facial spa I've ever been to. They have excellent services, my favorite one is the hydrodermabrasion and red light therapy. Amanda is one of the estheticians there and she is absolutely amazing. Not to forget the staff are all very welcoming and kind every time I come for my facials. read more

I discovered Truffoire Skin Care in Otay Ranch through an Instagram business ad. They have a fantastic promotion for a $59.99 facial, which is an amazing deal! Upon arrival, I was warmly greeted by the owner, Mali. My esthetician, Danielle, was professional, knowledgeable, and kind. I was extremely pleased with the facial. My skin felt amazing and looked smooth and clean. I will definitely be returning soon! Thank you, Mali for your attention, skin cream samples & promotions. read more

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Best facial spa in the area. Very warm and welcoming customer service. Profesional aestheticians. Unique cozy Cabin concept facial rooms lay- out If you live in the area I definitely recommend you to turn into your permanent spot for getting your monthly aesthetic routine! Also very convenient location at the mall read more

Omg. This was not good. Overpriced for the bare and I mean bare minimum. I forgot to mention they REMOVED some parts of the facial because I was pregnant..... for the pregnancy facial and still got charged the same price. Only got a cleanser, face wrap with moisturizer and oxygen thing. The room was I swear a small closet separated by dividers and hanging sheets to cover the ceiling ( not constructed) then the water, it REEEKED of sewer water. And for the face wrap it was paper towels LOL I've been to many luxury spas and they never even dare charge those ridiculous prices UNLESS you're being there for 2 hours for the full house treatment. Ridiculous. Never coming back again. Stay away at all costs and do not fall for the " cheap" first timer price. Not worth it. They don't know what skin care is. read more

I tried all kinds of facial spas and Truffoire Skincare is the one that I recommend. Danielle was very nice and very knowledgeable about skincare. I took advantage of their promotion. $59.99 for first time clients. I'm very happy with the results. I will definitely be going back for their facials. Thank you Danielle! read more

First time ever having a facial and I'm so happy I chose this spa out of all the spas I searched for. I would like to truly thank my esthetician Amanda for giving me such a great experience. Will be coming back very soon. Thanks to the Truffoire team for providing relaxing services with excellent customer service. All this goodness in one place read more

I luckily found Truffoire by being at mall for other business. I saw their list of services and the prices were much better than other places I've used. My appointment was on time, friendly, relaxing and the products they used worked well on my skin. I'm definitely going back and recommend highly to any man who wants facials. read more

My first time having a facial,now I understand how much I missed. It was an amazing experience, thank you guys for making my skin glowing and healthy looking.Definitely coming back. Would recommend to friends and family. read more

I had my facial today with Amanda, she absolutely did a great job. I love all the procedures that she did to my face, I feel the difference from before and after the facial session. Thanks to team Truffoire Skincare at Otay Ranch Mall. read more

I got a detox facial from Irene, which left my face glowing for weeks and I noticed my pores were smaller. She was very informative with products. The store is nice and clean and staff are friendly and helpful. read more

The best hydrafacial package and overall facial products. First time I tried hydrafacial its the best my freckles and skin stone became more lighter. Its really recommended to try and you'll be hooked up. The owner she's so nice and really friendly love it read more

Loved my experience here every one was so friendly and welcoming. My esthetician Amanda was vey nice and made my experience worth coming back. read more