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    Massage Envy

    2.8 (160 reviews)
    Open 9:00 am - 6:00 pm

    By appointment only

    Updated a few days ago

    Services - Massage Envy

    Massage

    Aromatherapy massage

    Reflexology massage

    2 More Services

    Sports massage

    Therapeutic massage

    Massage Envy Massage Photos

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    Recommended Reviews - Massage Envy

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    Would give it a "0" star if I could. Had a confirmed appointment at 6 pm today (2/19/25). Drove all the way over here in traffic only to find the place locked. No phone call or text to let me know my appointment was scheduled.

    Outside
    Megan D.

    Omg! I needed this so bad! The staff at Massage Envy in Eastlake were very friendly and welcoming. After checking me in, I was directed to the tranquillity room where I waited for Armando to escort me to the back. I waited a total of 2 mins. Once in the room, Armando asked me what part of the body I wanted to focus on. I'll admit, Armando seemed a little timid when we spoke at first. I was skeptical but I was quickly proven wrong! Armando got to work immediately! He knows exactly what he's doing. His hands were like butter on a hot skillet. The pressure was firm, not quite deep tissue but firm enough. I'll definitely be back and booked with Armando!

    Because this assistant manager refused to give me her name, I took her picture in order to indentify her in my compliant.

    I was scheduled (2/29) for a 90 minute massage with Alfredo. I arrived on time and was checked in by a young woman whom I found out later was the assistant manager. She told me Alfredo was finishing up with a customer and would be with me soon. I sat in the waiting area for a few minutes and after be there for approximately five minutes, I let her I needed to go to the bathroom. When I got to the bathroom it was occupied, so I returned to the waiting room. At 10:13, I know this because I looked at my watch, I thought I'd try to go to the bathroom again, so that when Alfredo was ready for me it would not cut into any more of my time. After I finished in the bathroom, it was approximately 10:20, I started to return to the waiting room when I walked passed an open massage door room. I saw a man in the massage room preparing the room for the next person, I assumed he was Alfredo, so I asked him if he was. He affirmed he was and then I introduced myself as his next client. Alfredo invited me into the massage room and I proceed discussing the areas I needed him to concentrate on during my massage. He left me to get undress and then he entered to begin my massage. Alfredo finished my massage at 11:25, so I got dressed and went to the front counter to check out. I asked the young woman that had initially checked me in if I had been scheduled for a 60 minute or 90 minute massage, she told me 90 minutes. I told her that I didn't actually a receive 90 minute massage but a 60 minute instead. She disagreed with me telling me I did. Thinking she confused me with another client, I reminded her what she told me when I walked in and but she insisted that I was checked in at 10:00 and the Alfredo previous client checked out at 10:00. I attempted to explain to her that my appointment was delayed because Alfredo wasn't ready for me, but she disagreed. After realizing this dispute was not going any where, I asked to speak to the manager, it was at this point she told me she was the assistant manager. I then asked her for her name and her response was, "no I'm not going to give it to you." I told her I had been a customer at this location for more than 10 years and I'd never had a problem.. After saying this I asked her again for her name and her response was the same. So I took out my camera and took a picture of her. After taking one picture of her she asked me not to take her picture, but I snapped a couple more pictures with her hand covering her face. She told me she was going to call security and I told her I was willing to wait. She picked up the phone as if she was going to call, and at the same time she asked me to leave. I was quite upset at this point, but seeing that this confrontation was not serving a purpose I left. This young lady was extremely rude and confrontational in her efforts to dispute what actually happened. I have been a long time customer at this location. I've been a regular customer at this location since the Massage Envy in Terre Nova closed. After what happened today, I will not be returning to this location.

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    2 months ago

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    Thanks for your positive rating! It’s greatly appreciated.

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    3 years ago

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    5 years ago

    Update of previous comment- Manager called and verified the error then compensated for the negative experience. Thank you.

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    8 years ago

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    Page 1 of 4

    Ask the Community - Massage Envy

    So with Massage Envy finally re-opened, will those that had appointments scheduled during the start of the pandemic be contacted for re-scheduling? Just curious...

    Has any received some sort of notification form Massage Envy during this Coronavirus pandemic? Just wanted to know why no one reached out especially with "pending future appointments". It's like everyone disappeared 🙁

    I did not receive any notification at all and when I call the phone number it just rings with no option for voicemail. We never received any guidance or options as far as how our monthly payments would be handled, options to freeze, etc. This is… Read more

    View All 3 Questions

    Review Highlights - Massage Envy

    I have come to this location twice now and each time the staff has been kind and welcoming.

    Mentioned in 4 reviews

    Read more highlights

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