Great gym and friendly staff. I ended up cancelling my membership because I'm out of town very often but the cancellation didn't go through due to a clerical error by a former employee. The general manager, Oscar, took care of it promptly. Thank you for attending to my issue promptly and professionally, Oscar. read more

Please be aware that they are known to commit credit card fraud they did to me,what they do is tell about membership plans and for you to think about it,and in meantime leave your credit card info just in case you do agree and if you decide not to do that particular plan just call,but they still behind your back charge your card and then tell you that you should have came in and signed that you didn't want to go through with that plan. read more

Trufit - Better Business Bureau report - Gyms Near Me - McAllen, Texas

This place is a scam. Avoid at all costs. Two star doesn't do it justice. Notice how all the positive reviews are from years ago. They will look for every way to prevent you from cancelling your membership. Because I got Personal Training I was told that I would not be able to count the notification time for cancellation until the PErsonal training was cancelled. Basically, if you have personal training and you want to leave you have to pay for an extra month no matter what. They didn't even have the decency to explain this before. They waited until I was finishing my PT to tell me this despite having multiple conversations and sitting with them multiple times. If you like paying for services after you try to cancel them. This is the place for you. They are rude. If you look in the other comments you will see this is a poorly run gym and I would strongly suggest you avoid them. read more

Dirty establishment, Dirty broken machines Missing latches and pins Missing weights Unresponsive associates to concerns. Leaks thought , Dirty restrooms . read more

While I was working out along with my children, I noticed 2 employees conducting a sexual activity in plane view. I was horrified and immediately left along with my children. I am canceling my membership. Disgusting! read more

Worst customer service at this gym , don't sign in to this place call it Gym ( everything is pretty old and dirty ) go somewhere else

I wish I could put 0 stars workers were very rude and super disrespectful the place was very dirty I can't even describe it equipment was missing everywhere any gym is better then this filthy place! read more

I got a signed-up for a trainer back in August 2020. I tried canceling it within the week, as stated in the contract, and the manager refused to cancel it. I wanted to cancel because the trainer never had the time to train; what was the point of paying for something that I was not receiving? I took a loss, and I did get to train like six times; the training was for 26 weeks. Trufit did not want to continue to give me a trainer because I was under an old plan, but I was still being charged for it. I am still being charged for personal training after three years, and everyone from the 23rd refuses to call me back and help me. The picture I took of the plan I signed up for in 2020 for 26 weeks and the charges I get today. read more

Trufit - Gyms Near Me - McAllen, Texas

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The gym is great, and well maintained. There's always employees walking around cleaning equipment. Demi and Lexi in the day care are absolutely phenomenal! Our son has never been to daycare and is always skeptical going g in, and they have been nothing short of miracle workers. They treat him so well and he always cheers right up. read more

Do not fall for their bs. They pull money out of your account for no reason. never got my 264.00 back even when I was paying a family rate of 64.99 a month. never late al of a sudden 264.00 was taken out for no reason , never gave me my money back. you have been warned read more

the people here are clueless... u ever hear that u can't buy common sense??? what does it mean when someone cancels a membership?? that means tru fit shiuld stop billing people!!! then u call and its a never ending of ,"please call this number and that number" never ending and still getting billed months later!!! this establishment employs liars who act stupid and dont help you... now have to go to my bank and close my account because of these low life pieces of trash!!! read more

Worst experience . they have been deducting my bank account wrong for the past 2 years. they pulled 262.48 cents and they say they do not find my name or account. worst place ever. bunch of swindlers. stay the hell away. they have robbbed me of almost 890 dollars to date. read more

Nice gym and friendly staff. I was using my cousin's membership to work out here while visiting my parents. Plenty of exercise machine options. read more

This gym needs 1-2 more power racks. Wanna squat, deadlift, overhead press, or what have you? Too bad, you're gonna have to play a roulette of a 1-25 minute wait. Many other reviewers have been begging for the same thing for a long time, so I'm not just being sour about it. Everything else is actually perfect to me. The atmosphere is great and staff members are excellent. My advice: avoid peak hours. read more

I go to the one on Trenton. I'm very disappointed in the customer service especially the trainers. I pay the most so I can get a scan every month but finding someone to do it is the problem. I've signed a sheet requesting they call me, I've left messages and nothing!!! I signed up for training and asked for a knowledgeable trainer since I have some injuries to work around. They have me a very young girl who had me doing exercises that were clearly not good for my neck. My doctor wrote a note advising me to quit the trainer. They are still charging me and I can't ever get a hold of anyone. Husband worked with a trainer that admitted he's had no trading and wings it. So I'm stuck paying for trading I can't use. I'm about yo put a stop payment on it. On a post it be note, machines work great and I like the location read more

Update - when you try to cancel be prepared to have to return every month when they keep charging you. It took me from October to June to finalize my cancellation and you have to fight like crazy for them to give you back money they deduct even after months of cancellation and that is with the documented proof of cancellation. Do not ever join here. Negative. The GM of this gym does not know how to talk to clients. He is very rude. He has been rude on separate occasions to both me and my wife. Then he sits on his cell phone at his desk the whole time. He makes no effort to be understanding to the clients or to speak to you in a respectful way. He will not make any effort to help you. He needs customer service teaini On the positive. The equipment is well maintained here. And the personal training staff is all excellent. Also, this location does not have a sauna which would be nice. read more

The gym open again and I'm so glad to be back. I've been a me member since Freedom Fitness and glad to see the same face at the gym. The guests remain a safe distance from eachother which I am really happy about. Spray bottles are always available, sometimes its hard to find a paper towel at all the trash stations glad they are being used. The new cardio machines are beautiful and wouldn't mind seeing new different machines in the future. Sometimes the counters are wet, but I hope other guest will help keep the hand washing area dry and clean. Again, happy to be back safely. read more

Trufit - Woman's Area !!! - Gyms Near Me - McAllen, Texas

Don't enroll here its a nice gym but their finance department is not professional or nice I had charges started up again three months after I cancelled contract read more

I signed up for a trainer back in August 2020. I canceled the training because the trainer was never available. They told me I couldn't cancel it even though it was within the week period as stated on the contract. The training was only supposed to be for 18 weeks for a charge of $85. Up to this day they continue to charge me $45 now for training. They won't train me and they won't refund me or stop charging me. read more

True Fit on 23rd has the most shady people signing up memberships. In Oct. 2018, a guy told me my membership was a monthly plan & in December 2018 I tried to end my membership & reality was he signed me up for 1 year contract. I emphasized I didn't want 1 year contract when I 1st signed up but the gym staff said their was nothing they could do. Either way I need to cancel & the guy said I had to cancel with the manager Oscar Torres, which wasn't in. On March 11, 2019 I went to look for the manager Oscar Torres, and Oscar couldn't help me because their computers were down. My friend was just their 30 minutes ago & computers were working. Plus, Oscar was using the computer while I approached him at his desk & it was obvious he was lying. All Oscar kept saying was rules are rules and there was no way he could help me cancel after telling him I never agreed to sign 1 year contract. Oscar Torres is a worthless manager a gym could have. What is the point of having a manager at a gym who cannot help because supposedly their computer is not working. Call corporate & use your phone, or get a paper for me to sign to cancel membership since you stated you were just looking at my account. I was fed up with the gym charging me when I couldn't go excercise. So I proceeded to another Tru Fit & all I had to do was sign a paper to cancel. No computer was needed, just my signature thanks to Fernando another manager off of old 83 & 2nd street. Fernando understands how important customer service is & I'm appreciate your true management skills of understanding your client frustrations even if it wasn't done at your gym. Thanks again Fernando for being a true leader. read more

Dont go to TruFit. They talked me into a promotion they had so I signed up. But then I decided to downgrade my membership to the cheapest membership plan they had which was $10, but the guy said I wouldnt be able to because I was locked in a contract. So I told him I wanted to cancel my membership, and he said the only way I could do that was to pay off my year's membership which was around $384. So I simply put a block on my checking account so they couldnt take any more money from me. Dont get fooled by these people. Dont waste your time or money. Very unprofessional, and very bad business. They're running a Ponzi scheme. read more

This is the WORST gym ever. If I could give no stars I would. Most of the equipment is out of date, dysfunctional, and downright mediocre. The few times I did go, I rarely had equipment I needed unless I went at 5:30 am. The classes they held aren't like actual workout classes to get you sweaty/healthier. The one exception I suppose would be the spin class instructor Angie who's good but she only does super early classes so it's not really even worth it. (The spin class is also all in Spanish.) Their finance and customer service department is absolute crap. I moved over 1,000 miles away to another state and was sure to cancel before I left. However despite this cancelation,magically I was still getting money deducted from my account. I had originally spoke to the general manager who helped me cancel it over the phone but apparently I needed to go in person so his word of mouth meant nothing and I was never cancelled. This was in AUGUST 2019. I've been in "the process" of canceling because their verification takes so damn long. This process was conveniently just enough time for my bill cycle to come again and me needing to pay even MORE money to cancel. If I could rate this once star, I would. All the employees here are incompetent knuckle heads who don't know what they're doing with customer service and are SCAMMING people out of their money. I'm constantly transferred from different supervisors and departments and no one seems to know what they're doing nor do they waive the new billing fee- despite it being THEIR fault for taking so damn long. I've been out of the state since AUGUST 2019 and am still getting billed for DECEMBER 2019 despite the new "verification process" starting in NOVEMBER. I spoke to that manager in JUNE. I'm attaching an email here for reference and proof of the ongoing billing runaround scam. This "verification" process has taken too long for such a small small gym chain and conveniently was on time for my next billing cycle. They demand you show them bills, but it's never good enough for me to actually leave their gym and meet their standards if it's not my name, it's the address not showing, etc. When in all actuality, THE BILLS LITERALLY SHOWS MY ADDRESS & NAME IN THE CORNER BECAUSE THATS THE PLACE OF SERVICE ON MY ACCOUNT. But whenever I point that out they want ANOTHER bill.This is all bs. Just save yourself the drama. Go to Gold's or Planet Fitness. read more

Trufit - Proof of the ongoing billing runaround scam. - Gyms Near Me - McAllen, Texas

Guy on the phone ( manager?) insisted I make an appointment to come in. When I said I only wanted information over the phone at the moment, he immediately hung up on me even though I had more questions. Rude . Not even a member and already being disrespectful and showing lack of basic etiquette read more

Could need some improvement on its equipment but over all very clean and the staff is very nice

These guys are the most aggressive people, ever. Also, their financial department is even worse. I was charged for two months during the COVID outbreak. Then was reenrolled into another year long contract with them, although I had sent my decision to cancel my membership with the gym--my contract ended at the end of March. @trufit why you do me like this? read more

Dirty! half the machines are broken. They charge me for premium then tell me I don't have those benefits. They have gotten expensive for worse service read more

I love this tru fit. The ladies at the tru fit kids are so nice and they know how to maintain order. Everything is always super clean and nothing is ever broken like the other tru fits. This one is by far the best. Maybe because it used to be freedom fitness. read more

I have tried to communicate with you by phone, in order to cancel my contract with you and I have not been successful, the doors are closed if possible you can contact me I would appreciate it. read more

Dirty parking lot! Trash..Holes etc. I hope other trufits are not like this. The inside looks clean. Make efforts to look decent outside.Just ugly outside. read more

Terriable customer service, the manager Oscar was terrible no help with my issues with the membership.

Would be cool if you guys fixed your online hours of business. Claiming some gyms are open 24 hours even on Fridays' when they aren't. Can be misleading at times. Gym has everything you need to exercise read more