Poor customer service and chemical spray mishap that damaged our grass. They never made it right. Even after a year of saying "we'll send someone out to inspect". What a joke. They messed up and did not take accountability and continued to charge. Never again. read more

TruGreen Lawn Care - Shows how TruGreen chemical spray damaged the grass. - Tree Services Near Me - Suwanee, Georgia

This company messed up my lawn. I paid them a pretty penny to just come and make my lawn look worse than my neighbors( Haven't been home in a year). Terrible company. Doesn't turn your yard green!!!! read more

After one year or lawn service the lawn has not improved at all. Yes aeration could help but nothing they did ever helped with weed control. I suspect that the problem with weed control is that a different person comes out each month so they never get to know your lawn and the person applying treatment may be using the wrong treatment or not following the correct protocol or haphazardly applying the herbicides. Sometimes they did nothing but throw down fertilizer which doesn't do much on its own. read more

I'm not a customer and I came home and my entire yard had been aerated and there was a "pesticide applied" sign in the front and back yard. There was a door hanger on the front door but no info about the service or tech's contact info. I always mark my sprinkler heads before aeration so this was obviously not done and it appears the aerator just rolled over them. I was concerned about what was applied and possible damage to my sprinkler heads. I called and spoke with someone who was really confused and had no idea how to figure this out. She took all my info and said someone from management for my area would be in touch. You guessed it! Haven't heard from anyone. I would stay away from this company under any circumstances!! They came onto private property, uninvited and were not the least bit concerned! Still debating my options and how far I want to pursue this. Horrible company if this is how they operate!' read more

I am along time customer. Had a Bermuda lawn last spring full of weeds. And surprise, same thing this year. Do not hire this company if you live in the Suwanee , Ga area. Total waste of money led by apathetic leaders who don't manage the results of their crews. read more

TruGreen Lawn Care - Tree Services Near Me - Suwanee, Georgia

Danielle was the absolute greatest consultant I've ever had the honor, pleasure and privilege of working with on my account. I am blown away by her capacity, desire and vision to help TruGreen become the best company it can be. Highly recommend. read more

I paid a lot of money for trugreen to spray for weeds. They would come out quite often but lately I noticed weeds all over my back yard. I complained and they came out to do a free spray but none of the weeds died even after a last spray. I had to go pull up the weeds in my back yard with my own hands. it was way too many so I need to call another professional company. Be careful paying all this money for nothing. I will never use them again! read more

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I've been using this landscaping service for years, and my lawn has never looked better! They're reliable, professional, and always do a fantastic job. Highly recommend! read more

I've been a Member of Tru Green for a long time now. The Technician that Treats my yard now , Keeps forgetting to Close the gate to our Back Yard. As a result , Our beloved dog has Run Away Twice now. I expressed my concern to the lady on the phone. She assured me she would relay the message to the technician to , Close the Gate after Treating the Back Yard. Evidently , the technician doesn't care to close the gate behind him. My wife even Told Him as he was leaving that , Our dog Got Out because of him and , He didn't seem to Care. I will tell Anyone who Listens : Not To Business with Tru Green. read more

The absolute worst! Took 4 trips to kind of do what they promised on my first service, then I canceled and they charged me again and sent someone when I was at work who just did 5 second spritz, just the front Lawn. Said I can't get my money back if I cancel so have to wait to get refund, then cancel. The guy actually showed up with a spray bottle from the store. He said they charge for the back lawn too but don't allow them enough time to do it so he will just focus on the front since nobody sees the back. read more

after 3 years service my lawn is still have alot of grass they just talk and with no action dont waste your money read more

The service requested was performed quite well by different individuals. PreEmergent was completed then there was a mix up about aerating. That was finally completed successfully. The next step was seeding and fertilizing which after a few false starts was completed by Jose L . All the application folks did a great job. The only issue I had was that the Sales team didn't communicate with the execution team. When I put my initial review on Google, which was not good, I was called by Chris from Corporate. She made a few calls to Daniel the regional manager and things got communicated and the job was well done. I am currently happy with their service hopefully we have the communication issues behind us. read more

I have been a customer for a very long time. My yard is bermuda and Trugreen has never been able to get weeds out of my lawn. I have had numerous service techs come to my yard with a plan of what they can do to get my yard the way it should look, but never been able to do it. I finally canceled last November'24 and after canceling their service they decide to come and apply an application to the yard in February'25. I have received at lease one call a day and spoken to numerous people over the past month about this invoice. They say they see in the notes where I canceled. They even see the notes that tech was supposed to call before coming to apply any applications for our services when it was active, but nope they just came anyway. They now want me to split this invoice with them. Is this a scheme? If every client that cancels their service receives an unwanted application and they invoice the former client, then start with constant calls harassing to pay an invoice for this until they split and pay half. This is wrong and poor business. read more

Yeah no they are terrible we've paid for service $80 month and this is our back yard ? read more

TruGreen Lawn Care - Over a year using Trugreen lol not recommended - Tree Services Near Me - Suwanee, Georgia

The worst company ever, they have incompetent employees including their manager, they have absolutely ZERO knowledge when it comes to lawn care. Hire them if you want to throw your money away. read more

I have the service and they are quick to collect but look what $65 gets ya:‍ I do not recommend at all!!!! read more

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They grow Weeds Not Grass My yard is full of weeds. They sometimes ride by and say they spray but don't. They spray a portion of your yard but not the entire yard Don't Use TruGreen read more

True Green KILLED all of my grass, my yard was green until they came and sprayed and now my yard is totally messed up, when I call them they never say anything about fixing it they just keep trying to sell to you. I want Mt green grass back, my husband is very upset because he told me in the first place not to let them mess with his grass, I guess I'll learn to listen. I wish I could give them a negative score. My Name is DELORIS WHITE AND I'M VERY mad. read more

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Do not fool with these clowns!!! Hired them in April after they solicited me for my business. Fired them on May 24th after they killed my grass. Susan would not allow me to cancel the contract until she sent a supervisor out to see my dead lawn. Susan's efforts resulted in me being billed twice that week and no supervisor rang my doorbell or called me on the phone. On May 31st I sent Susan an email at susanferriola@trugreenmail.com that she gave me on the 24th. That email was sent on May 31. She didn't respond. Then I got billed twice after I fired them. Called and their sorry customer service took 45 minutes to get through. Susan never responded and customer service said they would remove the $82.42. They didn't. Disputed it on American Express. Today, December 3rd they sent a creditor after me. Seriously? Pictures of my dead grass are below. They will say anything to hook you in and are not worth a damn when they start to work. My grass was dead for three months thanks to their putting lime on it and insisting that I not water it in in hot weather. Tall fescue dead within two days. Brown grass all Summer thanks to them. Couldn't re-seed until September. My credit score teeters around 800 as I pay my bills. I can take the hit but plan to raise a stink. DO NOT HIRE THIS GRASS KILLING COMPANY! David Rice Brookhaven,Ga. read more

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I don't t recommend this company at all. Last lawn treatment killed my lawn overnight. You could tell exactly where they sprayed by the pattern of dead grass. I'm not sure what was worse, the fact that the spray killed the lawn, or the very haphazard spray pattern with only fractional partial coverage. It's also near impossible to speak with anyone that touches the lawn. Fun fact though, when I don't pay the bill for killing my lawn, I began to receive 3-4 collection calls every day.if you are reading this TruGreen, perhaps you should invest more money in getting service correct, allowing you to reduce the cost of your collections henchmen. read more

I can't even begin to tell you haw TruGreen ruined my lawn. They were OK when they started and now I have NO grass at all. They came out to do a treatment and I told the gentleman we were showing a lot of weeds and he said he would take care of it, well he certainly did!!! He killed all the grass and I STILL have the weeds!!! You can see where he treated and killed everything but the weeds...Then, they sent someone out to look at it, unbeknownst to me so I didn't even have a say in the matter and he determined that we had too much shade and that is why we didn't have any grass....REALLY? I understand that we do have some places where there is shade but with previous lawn care people, I Always had grass....So, in the end, DO NOT LET THEM COME DO YOUR LAWN....iot's not worth even a penny... read more

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Go anywhere else for Lawn Service.  Check the over 1,000 1 star reviews on the ConsumerAffairs website before you engage with these folks. If you are in Hall County Georgia your will only get Lip Service not Lawn Service.  First time customer of Tru Green and the rep that came to my house to analyze my lawn laid out all the services they would provide.  The first Service (Pre-emergent weed control) went off without a hitch. Now comes the tricky part. Aeration Followed by Overseed and Fertilization.  After a they cancelled the Fertilization visit because the aeration and overseed had not been done we managed to reschedule the aeration. Then the Aeration was pushed out because no one had put it on the schedule.  Then i was told that aeration will be scheduled sometime between April 7th and October 26th.  Many calls later we finally got the aeration scheduled and the service completed.  Now for the overseed and fertilization.  I received a text note on the scheduled day for fertilization and Overseeding saying that I wanted to talk to the service representative before the application but I was not available to talk with him/her.  I cancelled all my appointments for that day to be home all day and NO ONE showed up or called.  When I called TruGreen they said that he must have gotten lost and the GPS doesn't always work well.  So we rescheduled for the next day.  Once again I cancelled all my appointments in order to be home.  The representative I talked with commented about the reschedule that I should call in the morning to verify the arrival.  That should have been a clue because when I called the morning of the application I was told that the representative should not have told me that and that the actual appointment was now scheduled for the following week. Remember that the aeration is done and now my dirt lawn has started to backfill the holes that the aeration was supposed to open for the seed.  BTW I had to buy the seed as they do not supply seed they will only apply it.  Now a "Supervisor" is supposed to call me back today to resolve these issues.  I will follow up on this site when we have resolved this disaster so DONT PAY ANY ATTENTION TO THE RESPONSES TO THIS REVIEW FROM TRUGREEN read more

I called today to get an estimate. The csr said a technician would schedule an appointment with me to review my needs. After he read his sales script and repeated himself three times he said he needed a cc on file to schedule. No thanks. He pushed hard for me to commit to a plan. I'm a builder in atlanta and never prepay for services unless I have vetted the company/technician and we have an understanding regarding the services. Without an onsite discussion I am not going to commit, "refundable" or not. I'll go elsewhere and advise my clients who use the service to do the same read more

Reviews are true! Do not use this company. I have only been a customer for 8 months and they are not reliable. Corporate just informed me that the services that were requested have never been applied to my yard. The manager gave me his cell and never returns my calls or messages. Believe the reviews. Many other companies out there that may appreciate your business. read more

Terrible service $4000 sod half dead after numerous calls requesting fertilization. All I got was one partial fertilization and a mosquito treatment ... do not recommend. read more

Trugreen called us last spring (2024) offering 8 treatments and 1 aeration service for $530.00. At the time, our yard was being taken over by weeds so we agreed. We paid the amount up front to save a few bucks. Being that we only paid for those 8 agreed treatments and did not agree to continue services we were surprised they sent techs twice now to our house to treat our yard and then charged us for the services. We were not home both those times so we weren't able to stop them but we weren't expecting them either. I guess because our card is saved into their system they figure it's okay to just send someone out and then charge you for it. We've spoken to customer service and complained about these unauthorized treatments and told them to stop it, supposedly it was taken care of. Well, I get home from the grocery store today (2/19/2025) and there is their tech outside about to treat our yard, AGAIN! I do not recommend this company for this very reason. Bad business practices, unauthorized treatments and making you pay for them. Stay away unless you like your money being stolen. I'm not sure which branch these techs are coming from but we live in the 30044 area. read more

TruGreen continues to grow and mature their staff. I got a text reminding me they were coming today. This morning I got a text saying they were on their way. Finally, I got a text saying my representative Kevin Smith was here. That was very helpful! I went ask to say a few things to Kevin and to get a few questions answered and Kevin was knowledgeable and terrific. I went back inside and decide to watch him in the front yard and the back yard. He performed this work with the same intensity and professionalism I would have used myself. I was very impressed. I think through the COVID times, many companies grappled to get and retain good employees. TruGreen and certainly Kevin Smith are part of this ascension. Thanks TruGreen and thanks Kevin Smith! - Brad W. read more

Had them for a year. Most of the time they serviced less than half the yard and left. Please don't ever use this company!!

If I could leave less than 1-star, I would. This company is the absolute worst. They killed a large portion of my lawn. Not small brown areas that grow back quickly... full on killed the grass. Their solution, "a free aeration." It took weeks until a manager finally called. Also, once you sign up, be prepared for non-stop sales calls from their different departments. They do not stop. They are worse than any cable provider or phone company out there. STAY AWAY!!!! read more

I was hit with two transactions on my card for the same amount 1 week apart from each other. My service program is supposed to be every 4-6 weeks at $84.95 for Truehealth service and tree and shrub small landscape at $75.95. I requested that if there was any charge for any same/additional service, then to please keep the services to monthly. I reached out to my rep at 918-95*-8872 and informed her of the issue, she replied back to me with the following message trying to justify the double charges and trying to sell me a different program. As I was replying back to her message she immediately unsubscribed my number and blocked me from any messages and communications with her and my issue was never resolved. In addition for one of the scheduled services I clearly remember that day it was raining and I got a message that service will be done soon but never saw the person that comes to do the service, everytime they come they leave me a summary paperwork at the door with the date and time of service and that specific day no show and no summary. It's been 5 days since I reached out and no call no email no solution from TrueGreen. I will be canceling my service due to no resolution to my double charge issue and how the rep handed the situation. Here is the message received from rep to my message sent about the double charge on my card: (Every lawn has individual needs like square footage and condition, and we create a tailored solution for you! I can help with pricing, when works for a quick call?) As I started typing my reply to the message received from rep, I got the following message where the rep unsubscribed me so that I couldn't continue reaching out to her in regards to my issue: Thank you, you have been successfully unsubscribed from this campaign. read more

We have been paying for services with Tru Green for over a year and this is what our yard looks like. They have been out 3 times to "spray" since the beginning of the year. Does this look like it has been treated? I don't think so. read more

TruGreen Lawn Care - Weeds galore - Tree Services Near Me - Suwanee, Georgia

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Truck states he did service and it was never conducted! Caught on video surveillance arriving at 1054am and leaving at 1055am. Truck ID 209888 Specialist 81162 Ian Richardson read more

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Not a service worth having. I had better results using the home depot chemicals before changing to Tru Green read more

TruGreen Lawn Care - This side of my yard which is not sprayed by Tru green. Results look the same to me - Tree Services Near Me - Suwanee, Georgia

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Awful experience. The sales person said a technician would come and do a soil analysis. It never happened. The sales person said someone would tell me what my lawn needed. Never happened. What did happen was someone showed up unexpected and sprayed my dirt and scraggly grass with insecticide on three different occasions. The poison warranted a warning to not walk on the lawn or let pets on the lawn. The worst was that the last application of poison included a thorough spraying of my bird feeder area. It's my opinion that the technician didn't understand how to use poisons wisely. read more

Terrible Manager- My wife and I contacted TruGreen and initally we wanted the service. The representative Marinia G. was excellent and informative. It was after her manager, Juanye T. showed up during her visit of our property that changed our mind. Marinia did exactly what she said she would and measured our yard and explained TruGreen Services. Juanye was visibly upset due to some logistics they had to figure out. While Marinia was talking to me at our door, Juanye stayed at the end of the driveway looking upset and then began to yell questions at me about how i contacted the company. He then proceeded to try to stongarm his way into a deal. "What number can get one of my trucks out here next week?" was a repeated question to get me to sign up right away. Mind you, he still hadn't introduced himself, or tried to be friendly. His pushiness in our talks, his rudeness to Marinia in the street outside our home, and his bad atitude while leaving was the sole reason we chose another company over TruGreen. read more

I cancelled service on March 25th and decided to go the organic route. I received a text message today saying a service tech was on the way. I called customer service to confirm my service was cancelled and asked that they stop the specialist from coming. The agent confirmed that I had cancelled and that they would call the tech. When I returned home today I saw a sign that service had been performed. TruGreen ignored my request, trespassed on my property, and serviced my lawn without permission. read more

Started the day on the phone with 2 customer service representative at Trugreen. Spent my Friday afternoon removing weeds in half of my FRONT LAWN as a result of the lawn care service I presently have. This is not how you want to begin your weekend so please ask me before you buy. read more

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THE NO-SHOW STORIES ARE TRUE. Twice in a row, we have witness a technician, in this case Austin, claim to be at our home and there is no truck outside. What's worse: WHILE I was on the phone with a rep, I SAW the car drive down the street and leave. I have screenshots and video evidence. CHOOSE A DIFFERENT LAWN CARE SERVICE. read more

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I genuinely do not understand how this company is still in businesss in any branch. They are a fraud. They are legalized thieves. Just look at their reviews and at Better Business Bureau. This company should be shutdown nation wide and its owners in jail. They take your money and do not provide the service. Caught them on cam putting the sign that the lawn was treated for weed without actually doing anything. Spent two months and endless calls to cancel my service and get a refund. They finally obliged after I exposed them on social media - the only time I got a callback about the issue. DO NOT HIRE THIS COMPANY ANYWHERE YOU LIVE. read more

Dave did an excellent job spraying my yard! He also gave me some really helpful tips to keep my plants growing!