Covington is the worst experience I have ever had in a bank. All I…read morewanted to do was cash a check After the teller read my life story she had me and my business lead over to Simon and Pedro they were horrid. Pedro initially when I asked him for a card verbalized he didn't have one so I proceeded to ask him what he did.."this and that." After being grilled for half an hour, I was disgusted at the total lack of respect he had shown. BEFORE leaving I had him jot his name down, now he says he is the Branch Manager. I let him know I would be moving any funds I may have out of Wells Fargo I then told him he could care less. I am a senior,I have witness as to how I was treated I am sure he recorded everything. Why do banks hire people like this?

There is never more than one teller working the inside counter. 3 or 4 people @ desks and wandering…read morearound, but only one providing direct transactional service (there is also one working drive thru). 6 people in line.... When I addressed the situation with the manager I was told that "corporate wants to force business to ATM". I have a business account and most of my transactions can not be conducted via ATM. Once at the front of the line they take forever to process the transaction - nice enough; just slower than molasses.

Amazing customer service, kind, friendly staff. Anytime there has ever been a problem with my card,…read morethey have not only fixed the issue, but went above and beyond to refund any lost money, get me a new card asap.