I have been at the Wells Fargo in Haines City twice this month. I must say the "speed of service"…read morehorrendous. We waited an average of 45 minutes in the drive thru, and we were only 4 cars back. The customer service from the tellers have a lot to be desired also. Where is the "old days" of the customer is the priority, definitely not here!

Been here thousands of times before. This is my primary banking place. They have 2 ATM's. One is a…read morewalk up and the other is a drive thru ATM (my favorite thing about this location).

This review is regarding the Wells Fargo Bank and not necessarily this particular branch. I went to…read morethis branch today to close my safe deposit box as I am moving. I went up to the man at the desk and asked him if I needed to stand in line to close my safe deposit box. He said no, he could help, but then asked if I had an appointment. I told him I didn't realize I had to make an appointment to empty out my safe deposit box and return the keys. He said that he couldn't help me because he had an appointment at 9:30. This was at 9:09. I looked at my watch and asked him why he couldn't just do it now. He said he is not allowed to do it without an appointment. I asked if I could empty out the box without an appointment and he said yes, but that the only woman who could help me was very busy and it would be awhile. I decided to just give up and so I requested an appointment. He then told me that the next appointment was a week from today! What? I told him that wasn't going to work. He then got in touch with an associate and was able to give me an appointment for Monday of next week. He spent the time to get it into my email, send a confirmation to the associate, etc. I was there a good 20 minutes. Needless to say, he could have just closed the safe deposit box in that length of time. There isn't a Wells Fargo Bank where I am moving, but that's good because I've had it with them. I do not recommend you use Wells Fargo.

Establishment is very clean with friendly staff and great service. The staff is attentive and…read morehelpful with your needs. Pleasant place while doing your financial business.

They are just an all round great Credit Union very accommodating to their customers, pleasant and…read moreefficient!

OMG they change my truck payment date to the 24 the month before now this month they are trying to…read morecharge me a late fee and change my due date after I made my payment on the 25th of this month. What kind of scam are these crooks trying to pull.

Kudos to Laura Navarro for being the very best Assistant Branch manager at the42725 Hwy 27…read moreDavenport office. She has gone beyond the call of working with me. I told her I believe in Angels and I know God put her in my life to help me get through a fraud scam and getting my monies back to my account where I could pay my bills on time. If I had a thousand tongues I will never be able to thank her enough.

The staff is very helpful in all your banking needs. There was no waiting time to speak of at this…read morebranch. The bank is always clean and plenty of parking.

Establishment is easy access and friendly. I've got my own bank set up. Just need to use the atm…read moreand it was easy.

I wish I could give ZERO stars but I can't. I came and waited outside in the heat with 4 other…read morecustomers. Once inside it's been 45 minutes just to get a document notorized and I'm still waiting. They said they take appointments that walk in while I'm waiting first. It should take 3 minutes at the most for my document to be notirized and I could leave. I understand how this works but they have to service waiting customers. This place has no good system or quality customer service. Their receptionists doesn't know how to treat customers with respect. They literally act like it's not their fault that you have to spend your morning in their lobby. They claim they only have ONE notary in the building. Really? That's hard to believe. I need to change banks!!!!@

No two people have the same answers leading to multiple calls, emails and frustrations! What would…read moreLt take for someone at the branch to even attempt a smile? I feel like every time I come in I am creating some disastrous amount of work and the faces I get would be better in a funeral home! Not that their competition across the street is any better but at least they seem to know how their bank functions. Not very reassuring having them handle some of my finances! Very disappointed with them.

Since relocating to the area and opening a Chase Bank account (we needed a national brand bank to…read moreconduct escrow with) we've been to this branch a few times. Every interaction went well, with knowledgeable and amicable tellers. I had to withdraw several thousand dollars, so as to pay with cash on a project to save some dinero, and the teller did her due diligence by politely inquiring why I was withdrawing that much cash. She then went to her supervisor to get the blessing to do so. Many her frustrated, or downright angry, when inquiries such as this address made and they shouldn't! Think about the dummies out there that get scammed, thinking it would never happen to them . They are just trying to protect the customer. Overall good experiences at this branch .

Tellers need to remember, who was the customer and not be so condescending…read moreI will not go back to this branch and be talked to that way