Don't we all wish we were treated as well everyday as we're treated when we're shopping for a…read morebig-ticket item? I had a terrific experience buying a used Toyota RAV4 at Grace Auto Sales this week. When I chose the less expensive model of the two cars I was considering, Soto never tried to convince me to buy the pricier model. He agreed that the one I chose seemed to be the right fit. Soto and all of his colleagues were pleasant and helpful. The atmosphere was laid back yet efficient. It's very important to me to support local businesses and a bonus when the business is family-owned. It's refreshing to be in the presence of folks who seem to enjoy their jobs and one another. I will update this review if anything goes wrong with the car. Otherwise, assume I'm a happy customer. NOTE: I suggested to the owner that he consider doing away with the scented candle that was burning in the front office. I made the point that while the candle smelled nice enough, many folks (myself included) are very sensitive to fragrances (as evidenced by the booming market of fragrance-free products). The owner received my feedback good-naturedly enough, but left the candle burning as he walked away. Meanwhile, I had to excuse myself, go out to the car and take an antihistamine, before I could return inside to complete the transaction because multiple chemical sensitivity is a real thing and those of us who have it spend extra time and money to avoid being overwhelmed by the off-gassing of scented products and services. I wonder how many folks complain about not having a scented candle burning when they shop for cars. ;-)

If I could leave a negative star review, I would. My mom brought a car from these people back in…read moreFebruary 2026 .. as of August, my moms car has had to have a transmission replaced ($9000) and a starter ($1000) we have called multiple times to speak with a manger and have YET to get a call back. When we were sold the car, they stated that this car has been " thoroughly inspected" but somehow after only 5 and half months we have had to put out collectively $10k .. that's way more than the vehicle is even worth. If you plan on buying a car from here, do your research, look over the car thoroughly, if possible take it to a trusted mechanic before you agree to purchase. If we could've avoided this we would have. I hope this helps someone.

I have been a member for 30+ years and everyone has always been very helpful, friendly and…read moreprofessional in person or via phone. Before an interaction is concluded they confirm I am satisfied. If they are not immediately able to answer my question or assist me fully, they assure me there will be a follow-up and always do so in a timely manner.

Can you love a bank? Well, I've really got to these folks credit! I had a deposit to make for a…read morenew account and went to literally 5 other banks and all of them required an appointment to make that deposit, which I find ludicrous. I mean, I'm trying to give you my money. I understand covid, but several bank lobbies are open but they won't open an account without an appointment. Very inconvenient, despite the pandemic because it should only take a couple minutes. The only reason I hesitated to deposit here, was because they don't have many locations. We have other accounts here and have always been satisfied. So when I called with my dilemma, they were like, "Come right in." Nelly helped me and opened my account in less than 5 minutes and you receive your debit card on the spot! She was accommodating and cordial and also helped me with another transaction. I told the manager, Barbara my experience and was determined to give them a rave review for taking care of this. You would think the other banks would be vying for business! Thank you, Navy Federal, now I don't have to put my cash in my mattress! I salute you for making bank easy! Please return the coin machine soon! It was awesome and made so much cents!!!

I took my 2021 Hyundai Elantra in for a transmission fluid change and following the change it…read morestarted sporadically completely loosing power. I'd also received a notice from Hyundai that there was a service bulletin for a system update that Hyundai issued but the service team stated that there wasn't and that I'd have to pay for a diagnostic to have it brought back in. I brought it to Pearson Hyundai and they completed the update and said it was indeed the issue. It's hard not to feel like the West Broad Hyundai Service Department was just trying to squeeze me for money instead of completing the service bulletin....I will be filling a formal complaint with Hyundai's National team

I sent an electronic inquiry about a specific car on their website and within minutes was contacted…read moreby 3 different people. First person texted and we were setting up a specific date/time to test drive the car and see my trade-in. Second person texted and thanked me for working with the first when I told her someone had already contacted me. Third person emailed and called and told me the first person doesn't work there, and they don't have the model/trim package for me to test drive so no one could have been setting-up an appointment to see it. I contacted the first person and told her I was told she doesn't work there and they don't have the car on the lot. She acknowledged they don't have the car but said she understood my needs and wanted to let me test something else. So I believe she works there but I don't think I can trust them. Very odd.

Brandon helped me with exactly what I wanted when shopping for a car, straight to the point with no…read moreextra fluff just as I asked!

Took my jeep in for an airbag recall. Not even 15 miles later the airbag light came on. They…read morecharged me $200 for diagnosis and said it's not their fault? Repair was estimated at almost $700! The light has NEVER been on, but came on immediately after they messed with it. I will NEVER show my face at this place again, and you can keep the Yukon I was looking at buying..

Great smooth transaction process for applying for and recieving an auto loan. Ask for Kathy, She…read moreis great!

I purchased from Car Corral II at the beginning of September 2021. I met with my salesman whose…read morename was Daniel. He was by far one of the nicest people I have ever had the pleasure of dealing with. Daniel was also very honest and a just good human being all the way around. He never once pressured me to purchase my truck and never tried to feed me things he thought I wanted to hear. He won my business just by being honest and again not trying to sell me my vehicle. I took the vehicle for a test drive and basically knew it was exactly what I needed, the price was right and I was able to get them a check the same day. I was encouraged to take it to my mechanic if I wanted to and if something came up to give them a phone call. They offered me a 30 day warranty and again I was encouraged to call them with any issues. After driving the truck a bit I started to notice a mechanical problem, however these things can be expected when you purchase a used car. Car Corral also knows things happen and this is why they offer a warranty on all their vehicles. A company that purposely is selling bad vehicles would not offer a warranty of any kind, it just would not make business sense. I reached out to Daniel who told me to bring the vehicle back so they could help me out. I brought the vehicle back and to my surprise was given a loaner vehicle to drive while mine was being looked at. You can't even get a loaner vehicle at franchised dealerships these days, so this was an awesome benefit. I drove their loaner vehicle for a few days before receiving a phone call telling me to come pick up my truck. I arrived to pick up my truck and they said they were unable to locate the problem. However they didn't just say sorry about your luck they told me to take it to one of my mechanics and see if they could find anything. I took the truck to a different mechanic and they were able to locate my concern. I sent over the work order to Car Corral and they assisted me by helping me pay the bill. There was very little push back on this and I was pleasantly surprised. The customer service and integrity of this dealership is second to no one. They may not be a franchised dealership but they are not a "buy here pay here" either. These guys will take care of you even after you hand them their money. Thank you!

Everything went very well. Your price was $400 lower than Carmax's, but your website for…read moreconducting a sale was quite usable and theirs was awful. It made a difference. Alex is an excellent representative for your company. He answered all questions, was very polite, and moved the process along efficiently. Next time I have a vehicle to sell I will definitely come back to Carvana.

From the beginning the process was easy. The gentleman who helped us at the Carvana location was…read moreexcellent.

I have been with Navy federal since childhood. Why fix what isn't brokevery professional they take…read moregood care of you

Spent 3 hours being transferred and on hold trying to get a $6.49 fraudulent charge removed from…read moreAmazon. Never could get anyone. The customer service is the worst I have ever experienced.

Melanie was lovely we worked to get a car delivered from VA to NY. When it arrived much later then…read moreexpected in the dark I could not "see" the car. There were dings and dents that I was not prepared for. To add insult to injury only 1 key. I called the dealer multiple times and never received a call back. The service was terrible.

Had an appointment. Drove 45 minutes to find the car had been sold to a walk-in before arriving and…read morethat they were just waiting on insurance. They kept saying it was sold "minutes before", but if they were just waiting on insurance that is clearly not the case. They didn't bother to call, and every sales person was rude the instant they were aware that they weren't going to sell a car that day. Scummy business practices. The reviews speak for themselves. Not worth your time.