Their on-line service is out of service more than it works. It constantly gives messages that they…read moreare experiencing technical difficulties, please try again later. All I want to do is check my balance before going shopping and I can't. This happens most of the time, over and over. They need to overhaul their computer system and provide better service to their customers.

As banks go, Colonial is one of the best…read more I got tired of playing "Bank of the Month Club" when my old bank kept getting gobbled up by bigger and bigger banks. Colonial is big enough to serve most of my financial needs, but still small enough to provide personalized service. When I have a problem, the person on the other end of the line is someone who knows me and helps me quickly and efficiently. I never feel like just an account number. The bankers are all active in the community with all sorts of non-profit and social groups. And they are always willing to do their part for various fund-raisers and community programs. That speaks volumes about a banks commitment to their home town. I would hate to have to move my accounts back to one of the mega-banks.

This bank should be shut down and all the workers fired. It's the worst. Don't try to call anyone…read morewith a question they never return calls. If you need to speak to a person in person. Don't just show up. You need to make an " appointment " and when you do make one , there either not there or you have to wait for 30-40 min. Awful place

Worst service ever. Second time I come here for a temp. Debit card and waited over 40 minutes each…read moretime. With other employees just chilling. Not sure why it takes so long .

Would give them a 0 if I could, they direct deposited over $4000 into the wrong account, in spite…read moreof having the correct account information(the information was sent to them 2 months in advance)..the manger at the Main Road Vineland Branch was to busy to take any of my phone calls, but when I drove 40 minutes and walked in she was doing absolutely nothing, and offered absolutely no help to correct their mistake, she just kept saying I will have to wait till Monday, she couldn't even guarantee that the same thing would not happen to the next deposit, she seemed annoyed that I interrupted her countdown to the end of her shift, and the only thing she was confused about was why PNC could not just give me the money- not the fact that they made a huge mistake that will cost me overdraft fees- IF this type of person is who they allow to become a manager of their bank I would not do business with them ever.. this is who my employer uses to funnel summer savings accounts though, I will do summer savings myself cause this bank is trash.. This women honestly could not be bothered with the fact they sent over 4000$ to an account that was closed due to fraudulant activity..Take your business elsewhere PNC was more helpful then this bank...

The business model for this bank is fees, fees and more fees. So many that they don't quite…read moreunderstand them all. Earlier this year we started getting charged a monthly fee. Called. They had to research it, but told us it was a fee for an optional service (that we didn't use) that they should have been charging for the whole time we had the account. Instead of asking if we wanted it, they just started charging. They reversed it once they figured it out and we told them we didn't agree to or want that service. Then a few months later we were going to pay off our mortgage a couple months early. They said there was a county fee to do so, so my wife agreed. Turns out it was an early closing fee. So just note that their business model does use fees for EVERYTHING, and they aren't the most transparent on them.

Newfield Bank has always provided excellent customer service! I highly recommend, the management…read morestaff is always so patient, kind, and listens to what I need. They solve issues quickly and super helpful. Best bank in town!

Would give them a 0 if I could, they direct deposited over $4000 into the wrong account, in spite…read moreof having the correct account information(the information was sent to them 2 months in advance)..the manger at the Main Road Vineland Branch was to busy to take any of my phone calls, but when I drove 40 minutes and walked in she was doing absolutely nothing, and offered absolutely no help to correct their mistake, she just kept saying I will have to wait till Monday, she couldn't even guarantee that the same thing would not happen to the next deposit, she seemed annoyed that I interrupted her countdown to the end of her shift, and the only thing she was confused about was why PNC could not just give me the money- not the fact that they made a huge mistake that will cost me overdraft fees- IF this type of person is who they allow to become a manager of their bank I would not do business with them ever.. this is who my employer uses to funnel summer savings accounts though, I will do summer savings myself cause this bank is trash.. This women honestly could not be bothered with the fact they sent over 4000$ to an account that was closed due to fraudulant activity..Take your business elsewhere PNC was more helpful then this bank...

If I could give ZERO stars I would. It's unbelievable how things are ran with this credit union. We…read moresigned up when this was SJ Federal Credit Union over 8 years ago for our RV loan. We set up automatic withdraw bi-weekly from my husband's paycheck. This went smoothly for 8 YEARS. Now, it is hit or miss if they transfer the loan payment. I've become past due on one bi-weekly payment because they never took it out and I didn't catch it until I called about another issue and they told me it was past due. Also, if you fall behind more than 1 day past the grace period they will drain your account of any funds with no notice. Horrible!! Customer service on the phone has no compassion or understanding they are rude. However going into the branch they seemed a little more caring and understanding but unfortunately they don't have the end say in anything. Needless to say as soon as our loans are paid off we will NEVER use this credit union again.

Not cashing my wedding checks because my name on my & husbands joint account is my maiden name…read more Requesting we come IN PERSON. Even though we live out of state. We have both verified all our information on the accounts, made multiple calls. Including one where from the start I asked to speak with a manager. I was put on hold for 5 minutes while the teller explained the situation to the manager. Who then offered an unacceptable resolution, when I stated suck and asked that I speak with the manager. Her door was shut and she "was in a meeting." Talk about making the customer experience the most negative it could be.

Exceptionally friendly and helpful staff. Domenica went above and beyond in assisting me with my…read morebanking issue. She was friendly, kind, and extremely efficient. This woman is definitely a credit to your institution. - Wayne Fisher