Poor customer service. Teller asked an invasive question regarding my deposit, which was none of her business. Months later, a credit card I never use, had a charge. The only way I was even aware of the charge was via the credit bureau. The bureau emailing me to check with the bank. Even though there were no card charges, in more than a year and 0 balance, I was told it was my issue and the bank only reports the truth. My excellent credit store score dropped a 150 points. Done with this bank, closed account. read more

I AGREE WORST BANK EVERBEWARE OF TRUIST I had a secured credit card with this bank in an attempt to grow my credit. After a year of perfect payment history on this card I applied for an unsecured credit card. My branch manager told me that I was approved for an unsecured credit card with a credit line of $3500 and that I should close my secured credit card account. A few days later I was told I was declined for that card. She stated that the funds for the secured credit card would be released in 30 days. When the 30 days had past the funds were still not released and I was told that I would have to wait another 7 days. My whole experience with Truist has been horrificIf you value your money, keep it far away from this bank, if it can be called that read more

This bank is the worst. Initially promised a refund, I received less than expected and endured nearly an hour on hold. This experience solidifies my decision never to make this my main bank. Overall, it's been a terrible experience. read more

Worst banking experience of my life. I opened an account to save money for my kids and deposited a Truist check from my mom. They flagged my account for fraud and closed it without telling me why. They took the money out of my mom's Truist account but it's not in my account. Seriously, do not bank with this institution!!! read more

Very bad for customer service credit card they are not trust I lost almost $5700 becouse of misunderstanding on dispute

Only bc you have to pick a star. DO NOT BANK WITH THIS INSTITUTION. Suntrust should have never merged! Uninformed customer service reps and poor business practices. I'm closing my account as soon as I can get to a bank. read more

They say they are "the bank who cares" but that is a joke. They are the most unresponsive organization I have ever dealt with. There is an obvious fraud on my account, but they will not answer calls, emails or voice mails. I have lodged a "customer complaint" twice - no return communication. Nothing - just a stone wall. Stay away from Truist! In my experience they are both untrustworthy and unresponsive - a truly toxic combination for a bank. read more

I deposited a cashier's check from the Pentagon Federal Credit Union in person at a local branch where a bank employee examined and deposited the check. A couple of days later, I checked on the deposit and discovered the check had been placed on hold for almost two weeks. The next day, when I called to ask why the check was being held for so long and to request the hold be lifted. The agent replied that the hold was to protect me from fraudulent activity and that this was the banks policy and therefore, they could not override the hold. I researched the Federal government regulations concerning bank's hold policy and found that cashier's checks and government issued checks are held for one day and the time frame for the amount I deposited was up to seven days unless the customer was not in good standing, the source of the check was questionable, or the deposit was made at an ATM. None of these exceptions applied to my deposit. The regulation also states that bank holds can be overridden. Consequently, I decided to change banks and while processing my new account paperwork the bank employee mentioned that their branch manager was a former Truist employee and that recently a number of Truist customers had switched to their bank. Incredibly as I was nearing completion of the paperwork, I saw a former Truist employee in the new banks line. It was then I knew I had made the right decision. This is a bad bank. read more

If I could give this bank less than one star, I would. I was named Administrator for the estate of my deceased brother-in-law and ended up having to work with Truist Bank because that was where he had his account when he was alive. It has been nothing short of a nightmare. Not one single department within this bank has any idea how to deliver prompt and accurate customer service. When I call about a line of credit that he had that we need to pay off, no one knows anything. When I call to straighten out an issue with bill pay, no one knows anything and invariably I'm put on hold for 30-45 minutes. I am looking forward to the day when the estate is settled and I can close out this account altogether. I hope to NEVER have to walk into or bank with Truist ever again. DO NOT WASTE YOUR TIME! FIND ANOTHER BANK! read more

WORST BANK EVER!!!! RUN!!!!!!! don't trust them with your money. I wanted to withdraw from my account the other day, they didn't want to do it, keep telling me they have to email another branch (email not call!!) and wait for their approval to give me my own money. Took them 3 hours to give me the amount i requested to withdraw from my CHECKING account lol Not even sure if that's legal to hold people's money hostage for that long read more

I have been pleased with the local office of Truist for my banking needs. The local cashiers and leadership team members have been extremely helpful. My dissatisfaction is with those Truist employees who are there in corporate departments. My mother passed away this past December and her children are attempting to sell her home (we have a buyer) BUT guess what, Truist recorded a home equity loan as a mortgage with the county (and it is still listed as a mortgage). YET she received a letter dated 5/25/2023 (YES 2023, a year ago), "this letter serves as a confirmation that loan number --------- has been paid in full." Would you not believe it was done. I would. The title company is not able to clear the property because the county has it recorded as a mortgage. No matter how many calls I have made (I estimate a minimum of 35 calls), e-mails sent, calls made by the Title Company, etc., the problem is not resolved. The required legal documents were scanned by the bank BUT they have not been uploaded in their computer, so no one at Truist can "see them." Therefore, no can talk to me (even though I oversee her estate) about her bank issues. I spent almost 3 hours on the phone with Truist representatives trying to resolve it, in fact the last one hung up on me. Before she hung up, she asked me if there was anything else she could help me with. Can you believe she would ask, not even solving the problem I called about. I probably transferred to multiple people in my attempt to get it corrected. So here I sit, with a buyer for my mom's home and can't close on it because of Truist. Truist, is the only one who can fix their errors. read more

I have been with bb&t since the 90's, but this truist it's a piece of crap I will be closing my account as soon as I have a chance to swing by the location on 1909 K st nw is a shitty location, I deposited 3k cash because friend of mine just paying me back and the "funny" teller told me if I was gambling at the casinos to get that cash, idiot read more

this is the worst bank. stay far away they don't care about customer service. i have never seen a bank treat its customers as badly as this bank. i was looking for a bank statement for my business and it took over 2 weeks to get after the run around my entire city. i had to go to the bank and i even called their headquarters literately begging them with no avail. do not bank at trust, its the worst bank of all time. trash, garbage, disgusting bank!!! read more

DO NOT OPEN ACCOUNTS WITH THIS BANK EVER!!! DO NOT LET THEM STEAL YOUR MONEY AND HOLD FUNDS FOR NO REASON!! THIS MERGE IS NOT WORKING AT ALL!!! Ridiculous policies from the "Fraud Department" My husband opened an account in May and he had AVAILABLE FUNDS (CASH) of $7K since he needed to make several payments. After this, he deposited 2 checks on 5/31. 1st check they put a red flag because it was a check issued to my husband's company ($900). The other one was indeed under my husband's name from a well-known Mortgage Company "Freedom Mortgage" for $5K+. Well...for the 1st check they freeze the funds until we sent the company documents and they confirmed that the company belongs to my husband (fair enough) We provided all the documents and they confirmed everything was ok nevertheless THEY KEPT THE FUNDS ON HOLD. For the 2nd check, they told us that we needed to provide more documentation (which we did). This was not enough, and they asked for a letter from the payer confirming the check will be cleared and not returned (which we provided) In the meantime, because we were not expecting this, my husband already issued several checks over the initial $7000 that he had available on the account. Nevertheless, he deposited more cash to make sure the checks he issued will be paid. WELL...THE CHECKS WERE NSF AND THE ACCOUNT WAS FROZEN COMPLETELY. AS OF TODAY 6/30, THE ACCOUNT IS FROZEN FOR 1 MONTH WITH $14K because they want a notarized letter from Freedom Mortgage stating that "the funds will be cleared, and they will not claim the funds back" BUT THE CHECK WAS ALREADY CASHED AND CLEARED (AND TRUIST ALREADY CONFIRMED THAT THEY HAVE THE FUNDS). (BTW we forwarded to the bank the email with the attached letter that we received from Freedom Mortgage and they are not accepting this because has not been signed and does not have the name of the Agent who wrote the letter, and this is why now they are asking for a notarized letter) I asked them to close the account and give us the funds AVAILABLE back because the payer will not send a notarized letter and their response is that they can close the account, but the Fraud Department can take some time to close the account and they do not have an estimated time on when they will return the money back. UNBELIEVABLE. OUR MONEY HAS BEEN STOLEN BY THIS BANK. FDIC, BBB, Attorney General, the Federal Reserve Consumer Help, and Consumer Financial Protection Bureau will hear from us! I strongly encourage to all the previous unsatisfied clients for this DISHONEST bank to join me and complain against TRUIST with all the above institutions!!! They have the complaint forms online. read more

Ever since SunTrust became Truist, it has been a nightmare. Still their computer system is flawed. The algorithms they use are messed up.

If there was less than one star as a rating option , that would be my rating. Worst banking experience ever. Most ghetto, ratchet employees

Truist is by far the worst bank I have ever dealt with. Suntrust was great.. truist is a bunch of thieves. It's all over the news. I deposited a check on May 10, and was told it would take 7 business days to clear.. finally on May 31 I go to my local branch and they clear the check and take the hold off my account. The next day.. $1400 is missing from my other account. The check was a tax refund, so I know it didn't bounce, and no one can tel me where MY MONEY IS. I have bills to pay and my account is now negative $1000! This bank is a joke. I can't wait to get all my money and take it out of this shady bank. Customer service on the phone is a joke and just transfer you from person to person. STAY CLEAR AWAY FROM TRUIST UNLESS YOI WANT YOUR MONEY STOLEN FROM YOU. read more

DO NOT OPEN ACCOUNTS WITH THIS BANK EVER!!! DO NOT LET THEM STEAL YOUR MONEY AND HOLD FUNDS FOR NO REASON!! THIS MERGE IS NOT WORKING AT ALL!!! Ridiculous policies from the "Fraud Department" If you buy a house with a cashier's check, why is a bank hold then using a cashier's check for 15 days hold? There is no hold on when you move into a home because of a cashier's check. On 11/4/22 at 2 Pm I deposit a check. On Monday balance was not available and unable to access the money because a 15-day hold was placed on a cashier's check. Found this out Tuesday morning. After spending an exhaustive amount of time on the phone and asking for a supervisor. The supervisor was not able to release the hold. Because the bank manager at the local branch was not in office yet. This is the 3rd time a hold was placed on my money. If a transfer is done there is a charge. This is why I received a cashier's check. Another time a hold was placed on a direct deposit. Another time hold was placed because of my signature is what I was told. read more