I guess I've been wowed by the great service of other Cape Coral MMJ dispensaries because, again, the experience at this particular Trulieve stop was painful...again. If ZERO stars were available I would have marked it as such. I arrived to a waiting room in which every chair was taken. Some were walk-ins, others like myself were preorder. I, a woman how walked in minutes after me and a man who came in five minutes after her...waited and waited for someone to simply check us in. One woman I spoke with, who had a one item preorder pick up said she had waited at least twenty minutes so far. Finally, around the 25 minute mark, a friendly rep came to the check-in window, taking our I.D.'s in the order we arrived. From that point, one-by-one, every other person in the room was called. Even the folks who "walked-in" after me. Then, I was called. When I left, the waiting room was totally empty. I estimate my total time was 45 minutes. There is NO organization at check in and they sure don't keep FIFO order at check in. I will NEVER go there again. I highly recommend SunnySide on Del Prado, which has a drive thru. Five minutes maximum is all it takes to arrive, pick up your order and leave. read more

For being a first timer in Trulieve, it was immediately could tell it was gonna be a great time. Compared to the 1 star reviews, it seems like management really upped their game with the budtenders and product now. Jenna was great help and had amazing customer service, she was great help! Everyone was so kind and I could tell people were able to get in and out of the store. I honestly think Trulieve will become my main dispensary from now on. :) read more

Changed my review they got me a discount for the extra waiting. Product is good I'm glad they helped me with my concern

Love this place always helpful and great supply . I'd recommend it highly. I ordering on line pick up .

Maybe it was just me and the other four people who were told the same thing, but the customer service wasn't even there. I was spoken to as if I was a third grader. They had multiple ATMs in the branch I went to (North Ft. Myers location,) or it was a convergence of multiple inability to help situations. We all had to go a quarter mile away to use an ATM at z 711 to get our cash to pay; due to the location only accepting cash at this time, but that was the (nicest possible terms) shotty customer service began. Me not knowing they took cash only, having to literally run to 711 then back just to be told to get to the back of the line and treated as if the bud tenderer just saw me for the first time. I can't stand being patronized like that. Customer service =no stars, location cleanliness=1 star. Being treated with respect no stars. I will never be going back to the North Ft. Myers location ever again. Definitely lost a valued customer today. I fully understand why people sho go to TRULIEVE say what they say now. Just trying to let buyer beware. Grow healthy is by far z much much much better despensery to get your medical marijuana from not to mention the wide variety and discounts grow healthy offers. read more

I went in as a first timer. Geo was amazing! So helpful and so sweet. They definitely made a longtime customer today.

I wish I could leave less stars! They had 1 guy working in the back and 20 people waiting in the lobby.. Every. Single. Time. I'm. Here. Incessant waiting! The rudest budtenders, if u can call them that.. I understand why they have the reputation they have.. Horrible customer experience read more

Waited 30 min to walk in and get "oh we don't have this and that". Plus, the girl had her "I'm working on Sunday so I'm going to treat you how you want" attitude on. Never again! read more

I swear kimmy just hires high schoolers as managers. The manager Shiyodi was extremely high and anxious. Made the whole experience horrible.

1st time Shopper and I was Super confused on the Products,Sizing and quality, JEN was so super Patient with me. She made me feel comfortable and at ease with the Information of the products,her customer service skills are excellent I demand nothing but the best when it comes to spending my money and she provided exceptional customer service skills. I highly recommend this location and Ms JEN Thanks and Jen read more

Service was terrible. Pick up orders weren't prepared, only 2 people were working w/customers in the back. Why they don't have enough people? When I ordered online day before whole purpose was to be in and out, not wait in the waiting room for 45 min Not going back read more

By far the worst dispensary customer service and waiting time in all of lee and collier county, every time I go here I have a problem, for instance this time I hadn't been back since my card had been renewed she made me get on the website myself to confirm I'd renewed my card, haven't had to do this once in any of the 10 other dispensaries I've been to since it's been renewed and now currently sitting here for 25 minutes now to go back, when there was 3 people in front of me. They have great products or else I would not come back here. If you want to come here make sure you have all your ducks in order and have an extra 45-1 hour, or try their pickup option. Because I regret not doing so every time I find myself in here sitting.... I expect more out of Trulieve considering the rest of them around here are quick and efficient read more

I purchased flower from Trulieve in Cape Coral. I found when that it had a "sandlike" substance. I only smoked 2 joint and the "sand?" Was injested . I took pictures of it and sent it to my daughter who lives in Denver. She has worked in the marijuana field there for years. She immediately told me not to smoke it (too late) and that it was mold. I took the pictures and container to Trulieve where I purchased it the day before. I asked for a manager and waited. A gentleman came out, identified himself as manager and after showing him everything(pictures and container still containing residue of the mold). He said their policy is not to refund or replace unless the product is returned. I explained I wish I could, but I have injested it. I was scared and worried. He looked at me and said "you don't look bad, so I guess you'll be alright". I was so upset. After going back and forth with him....he repeated over and over, "sorry, that's policy....". This was my last visit to Trulieve. I believe if there was mold in my location, it could be in others. I feel custoner service is what will set dispensaries apart. Well this one gets an F... read more

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Very friendly and professional staff the place is bright and clean and they are very helpful read more

Trulieve Cape Coral Dispensary - Pineapple Upside Down Cake - Cannabis Clinics Near Me - Cape Coral, Florida

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I only give them one star. To see the decline of a facility like at Cape Coral, Santa Barbara is very disappointing. From first rate to rock bottom. We will no longer shop there. Lack of staff, no attempt at customer service and disorganized, unreliable preordering on line. All around the worst! If this is your business plan you need to rethink. read more

i would not recommend the Trulieve in Cape Coral. Every time you come there's a long wait or they're not fulfilling orders. i placed an order at 8 am and never got a confirmation email. when i showed up at 3:30 pm to pick up my order i still had to wait an hour. every other trulieve in SWFL is fast and effective. i would brave the drive to fort myers to shop than have the terrible experience at the santa barbara location read more

The delivery service is terrible. You never know when they will arrive or will they have sufficient change. There is no real customer service. No one answers the phone, no one calls back if you leave a message and all the chat does is transfer you to the scheduler who does not call you either. Around and around you go getting nothing done. This is a black hole. read more

Worst customer service Never ready if you order ahead of time Lots of out of stock items Call and lie to you about your order There are a lot of better places that like there customers read more

This was my first time at any dispensary and they are very secure, which I loved. It was so professional. I was helped by Melissa, who was a long time employee, and Amber, who was a fairly new addition to the crew. They were both so kind and knowledgeable. I couldn't have asked for anything better. They both helped me through all of my questions. Melissa explained so much about all the different products. Amber checked multiple different spots in the store to help me decide the best option for myself. I left very pleased and satisfied. I was even given a little goodie bag for my first time there! I will be back! Thank you all!(: read more

Cape Coral, FL location is always understaffed and rude. Express pickup takes 30 minutes. Manager doesn't respond to suggestion or issues. During my transaction, I had a panic attack and got a little bit anxious and they threw me out. I said if I didn't leave they call security I'm gone from this location and Trulieve all together. read more

Ordered online on Christmas Eve and they never prepared my order. Never got a text saying it was ready. Good thing I was only on vacation to Cape Coral. read more

I've only been here twice, as I prefer going to curaleaf. But both times I've been here I've had to wait over 40 min even though you put in an online order...absolutely ridiculous to wait that long when putting in an order. Curaleaf your are in and out in less than 10 min even if they're busy. read more

Use to use Trulieve for online pick up orders come thanksgiving and Black Friday told me I wasn't getting my order fulfilled bc of how busy they are so I said why let me order make me wait to tell me everything I ordered will be out of stock. Horrible system my 3 year old could do better read more

The slowest dispensary Ive ever been to. Im on the waitlist, Ive been #5 for the past 30 minutes...are they growing it fresh? Seems like they need more employees to help with this busy office. read more

Terribly run store.. last 3 online orders were never fulfilled. Ordered early morning... no contact... no notification that it's ready for pick up. Call late afternoon to check on order... put on indefinite hold. Check online wait list & it says they're closed! Check their website & it says order pending... Next day... Go into the store to resolve the issue. Just sit & wait again. Of course the next day the discount price is no longer available. Told I'd have to speak to a manager to see if they'll honor the discount (50%)... waited again only to give up & leave. Still no order in hand! What a waist of time! read more

After placing an order online, I waited some time to get a confirmation text that my order went through, did not get the text, so I go to the store and they say it's a 2-2.5 hour wait for walking in. A total joke. I can drive to another city with a trulieve and wait less time than that. I can proudly say I will not be visiting this location ever again. Thanks for wasting my time and not filling an online order and selling the product in store! read more

Horrible service and horrible management. Texted me to come in lobby then made me wait an hour to tell me they did not have my order filled and would not. The manager was rude and passive aggressive and did not care about me as a customer read more

I go here strictly for flower There flower is good and prices are normal The staff is half awesome half awful If u have Sheila, Charles, James, Kevin or Susie? You're in great hands... if you have others i highly double checking ur transaction from ur items down to ur payment. I have had several Mistakes the are completely unacceptable... luckily they've always been corrected. Also when the older lady is working the front make sure she checks u in right then and there. I can't tell u how Many times she tells me 10-15 minute wait as a walk in and i don't get the welcome to Trulieve text for 20+ minutes. Every. Single. Time. She's reallly slow and behind and it makes no sense why they keep her. She literally doesn't check people in for over fifteen minutes. Come on that's insane especially when u walk right in and hand ur ID over and ask specifically how long the wait is. She should say "i won't be able to check u for at least twenty minutes" if that's the case. None of them have common courtesy and the reason for today's rant is i places my flower order thru the phone and Sean was great. He read off my recommendations and i have over an oz. when i went a few hours later i was told by the short young lady with long curly hair and glasses (not Susie) and she told me "unfornately whoever placed ur order didn't check and ur script is full for smoking/flower" i said oh that's really annoying are u sure... ? I just drove from fort myers. (Without hesitation or even fuckin double checking) she answers yeah sorry ur all out until august first. I said no that can't be right i was told i have 1.25 oz left she said nope they made a mistake it was .125 with is an 8th and u got that last time which was all u had left... i left-- called the number i placed order thru and what do u know i get SEAN again!! Great i tell him the story he looks it alll up and says NO she's wrong WRONG u DO have an ounce left and u can go back and pick it up. (As i cross thru tolls) - a thirty minute process turns into two hours. Some of y'all really suck and have no business working the positions u r in. read more

This is not my first time here. It's always a pleasant place with very pleasant and helpful representatives. Today, My representative was Mellisa (Santa Barbara), who was very knowledgeable in answering all my questions. She went above and beyond to help me. Mellisa is very sincere! read more

Very professional, helpful staff. I love that I could check out the product and reviews online before my first visit. Thank you for coming to the Cape. read more

This location has gone downhill. They used to be prompt on sending text messages when orders were done, or they'd call if they couldn't complete an order. Now they don't do either, so even if you place an order online, you have to go in & wait vs checking in online & getting ahead of walk-ins. Frankly, it's total crap. Go figure the stock in the company doesn't see gain. read more

Shocked at the the horrible interaction today, if you value your personal health rest assure they do not, I went in today without a mask on told me I needed one to proceed with their services , thinking to my self well if they are so concerned with me wearing one well they must provide one so I asked and I was told to drive across the street to Walgreens, horrible customer service I will never go back. read more

Requires masks but does not provide them. Rude staff. Went across the street to your competition instead.

Last night I was looking through the menu for true leave and noticed a couple products I would like to try, So I order them online and went to pick them up today, Gave them my card and sat down, After sitting there 15 minutes I heard The receptionist tell a customer it would be at least an hour before he could pick his Order. I think someone should have at least said how long it would take before even sat down. They have a nice selection of products but I will never show my face in that place again Besides the prices are not all that great in there. read more

The worst! Their waitly system is horrible, the parking sucks, they are not ready to do business.The employees are not trained, they never have what you order online. They must be doing great business because they don;t give a crap. I will never return to this hole read more

same old same. hour + wait times. 2 people working. website percentage, prices and stock don't match what's availabl. typical scam dispensary just to get you trapped in the waiting area. highly suggest going anywhere else read more

My husband just got his card and his very new at this they wouldn't let me go in with him because I don't have a card they wouldn't even let me look at the menu to help him which is ridiculous because we could avoid it from home and picked up curbside what is the difference I will not return read more

been going here for about two years and never really had any issues until manager Missy arrived. Exchanges of defective product were not honored and she lied straight to my face about store policy. She told me that they cant look up past orders from other locations(bug lie) and that was her basis of denial. I spend $1000-1500 a month on my MEDICATION at trulieve and this would have been only my SECOND return/exchange in TWO YEARS. thankfully customer care helped me out and gave me a refund no thanks to her, and the 3 stars are for the other wonderful employees that work there. read more

Is there anyway to get this location to answer there phone ? I mean this is ridiculous 10 minutes on hold just to check on product

Love Trulieve! Always so many products to choose from and love them all! Great staff and Nina and Brian are the best delivery drivers - thank you! read more