I'm totally late with this review! This is my go to place to get my flowers, now the reason this is my favorite place is because they way this team treat the costumers ! The manager knows all our names , everyone will receive you with a smile ! And no matter what they will always get u right !! The knowledge all of them have !! They will be patient and very informative. No matter what you will never go wrong with this location !! They deserve their flowers read more

Trulieve Orlando South Dispensary - Quick order! - Cannabis Clinics Near Me - Orlando, Florida

I arrived 30 minutes before closing time but the door was already locked and they refused to take me despite me coming to get my order picked up. Tried to explain my situation but was shot down, saying that all the orders were already done for the day. read more

All hail the mighty Trulieve... Five big shiny red elite stars because nobody and I mean nobody in Orlando has got a variety and selection like them. The south Orlando location located on South Orange Blossom Trail, not to be confused with the Orlando North location which is ironically also on Orange Blossom Trail. If you're in MMJ patient then you've likely been to Trulieve and no it's not only unbelievably popular but quite busy at times. This new addition and second location in Orlando couldn't come at a better time. South Orlando is completely starken barons of dispensaries... Not anymore. Welcome to your new South Orlando home kids! Truly of South Orlando is located at the corner of Taft Vineland and South OBT. This location has lots of parking and I mean lots! Twice as many checkout stations as the original Orlando location and stock that will blow your mind for availability. Not to mention they've slated half the registers at the store to be for express pick up hello... Express thank you very much I love getting in and out quickly. Trulieve is really THE one stop shop in Orlando. It's the only place you're going to find an enormously wide selection of different concentrate Rozen, crumble, shatter, distillate syringe is and what's not affect forget about the ever important stuff like flower and my goodness do they have good flower! Truly is not only growing at an exponential rate... Their inventory and selection is growing at an unbelievable pace. Literally no one in town is keeping up with the variety of products that they have and the quality is top notch. They have price points for flour that actually vary in price is some 33, $44 and some 53; no one has had such a diverse collection of medicinal marijuana available in such an outstanding Selection of strange that you do want! Everyone is so darn nice at this location! I mean I go in with a smile and leave with an even bigger smile why wouldn't everyone be in a great mood! Thank you truly for opening this second and much much needed location in South Orlando servicing so many areas! read more

This location is easily the worst next to the one on N OBT. They have no control over their inventory system, and frequently represent products not in stock. Avoid this Dispensary if you want an easy experience. The location is in a difficult to reach plaza with horrible parking, and they are extremely slow in helping you. Update after response: If you can call the comment a response, it's really an attempt to reduce public exposure to negative reviews, by asking them to be funneled to an email. After chatting with their web reps(see screenshot) it's clear that Trulieve has an inept inventory system. No integrations with store inventory and website. Additionally they give preference of product and sale availability to walk-in customers over disabled or immobilized customers whom place pick-up or delivery orders. Stating that an online order could be packaged and sold to a walk in customer, instead of reserved for the pick up/delivery order. This is a blatant discrimination against disabled persons, and will be reported. read more

Trulieve Orlando South Dispensary - Cannabis Clinics Near Me - Orlando, Florida

This company is going down the tubes.. don't order 1gram pre rolls I try to fill my prescription once a month I ordered (41) Sativa and every one of them are short. This is not only unprofessional unacceptable it is messing with the amount I receive prescription wise. It is in my opinion and my experience this company is corrupt to allow this to continue. I done with Trulieve. I hope everyone reads this read more

Trulieve Orlando South Dispensary - Cannabis Clinics Near Me - Orlando, Florida

I've been a few times to this location. My first trulieve experience was bad (at another location) and almost prevented me from coming back. I have been helped by Tyson a few times and I would 100% go back. The first time I thought maybe he was trying to upsell me (I'm weird and a little anti social so it's hard for me to talk to people) but after a few times going back I 100% know he is just trying to help patients get the best deal and the most out of their card. Thank you. read more

Great staff! I am always treated well! Great group of guys! They always have great attitudes!

Orlando South Trulieve quickly became my favorite. Don't get me wrong, I have had good experiences at other locations/dispensaries but nothing beats the comradery at Trulieve Orlando South. After many visits, I can honestly say product availability is very reliable here. As a patient with a lot of anxiety, it's never easy to go out; especially around a lot of people/strangers. A big thank you to everyone who works here for making every patient feel comfortable from the moment we walk in. With that said, GABRIELLE was so friendly and genuine on my last visit. She gave me some great recommendations that I really enjoy and look forward to purchasing again. I also wanted a product that was not available but with the help of ROBBY (who had helped me on Trulieve's 12th day of Cannabis), they made miracles happen. They really work together to help the patient and that means so much to me! Thank You! read more

This place turned into a mess. Don't know what happened- but I only go here when they have their ground flower deals. And good luck trying to get that. I have placed multiple pick up orders and drive 30 minutes all for them to tell my me "reserved order " has already been sold out. Done coming here- there's new and better competition out now . One is 5 minutes down the road from this location and that has turned into my new favorite read more

Trulieve is a good cannabis dispensary for medical marijuana patients. The flower is potent and the shatter if your into that. The vape cartridges are okay depends which one you pick The customer service is great when its busy they will have triva games with prizes to pass time while you wait. Just be patience while waiting I guess thats at all dispensary. read more

Trulieve Orlando South Dispensary - A hat I won at playing Trulieve Triva:) - Cannabis Clinics Near Me - Orlando, Florida

Great product, great prices. Friendly service with knowledgable bud tenders. Five stars!

This location is trash! Every time I put in a online order I still end up waiting once I arrived. 15 to 20 minute wait all the time. At Curaleaf, we never have to wait this long. Especially if you put in order online. There customer service is good but they are super slow. It's never busy and they are super slow when expediting customers. There isn't any urgency in this location! I wish there was another truileve with faster employees. read more

Trulieve Orlando South Dispensary - Cannabis Clinics Near Me - Orlando, Florida

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Very Busy Location when I went there. Treated well and got what I needed. Conveniently located in South Orlando

I put a online order in at nine in the morning waited seven hours didn't hear anything back so I called them was on hold for 46 minutes finally got someone on the phone and then got hung up on never got my order. You're always guaranteed to wait an hour, even if you have a pick up order. So be prepared to wait in your car for an hour. read more

I'm pretty new to dispensaries in Orlando but this has been my favorite one, and nearby! The staff is always very friendly and are always willing to give me suggestions, the product itself is really good and so flavorful! Brian has been super helpful and very courteous. Thank you guys so much for upholding COVID standards I always feel safe coming in keep up the good work guys! read more

Thank. You. ADAM. huge shoutout. I went today for my first time, already preregistered and got my email in. You walkin and sign in up at the front, you're taken into a consultation office where someone comes and speaks to you a bit. Your name gets called and if you are lucky, you get Adam, who is knowledgable about everything and is your personal guide to freedom and happiness. Getting pure relief is my goal. He took all the time to explain every single product to me, over and again. Even complimented my Star wars purse then sold me Skywalker flower. It's the little things guys. The little things. All in all this place was nice, the prices were amazing. And again, ADAM is who you need to go see. read more

As a newbie to the business, I was in need of advice and a non-judge mental attitude. I found just that at Trulieve! While very busy, every person I came in contact with took the time to make sure my questions were answered and I felt comfortable with my purchase. They had a very large variety of product and a non-intimidating atmosphere. read more

My experience here is a mixed bag. The first time you go you will get treated like royalty. Staff is always really nice and really caring. Recently had several issues with their website and inventory. Two online orders ago I was charged a different price in the store then I was online, it took a couple people and me standing my ground before it was agreed to refund me the difference. My last online order was deleted out of the system with no courtesy of any communication. If you don't have the product the website shouldn't sell it to me, if the website does sell it to me and the person bagging the order doesn't have the product, shouldn't they call me? Inform me? Trulieve has really good products, really good prices if you shop the deals. Decently knowledgeable staff but it depends on who you get. read more

LifeTime, FullTime, Chronic Smoker , nothing compares to the level of hospitality, medicine choices, & dank deals! Cheers to Megan, Tim and the entire Tru Team! Thanks for always making shopping a pleasure. read more

Trulieve Orlando South Dispensary - Bless yo weekend up, you deserve it! - Cannabis Clinics Near Me - Orlando, Florida

The call in orders do not generate in the system properly and you do not and are unable to check in online, No one knows why it doesn't work but if you call in a call center order you still need to come to the location, wait in the queue, checkin your pickup order, wait to be called into the lobby, and then finally when you are up get called. What is the point read more

I have shopped at this location for approx. 6 months and never had an issue with staff until today. This poor guy that was shopping was 5$ short at the end of his order... so I said here is 5$ and the RUDE Employee then refused to sell him anything because I gifted him 5$. I said I will give it to him outside and the employee got SO RUDE and said that he would REFUSE to sell him anything because I gave him 5$. How about this.... instead of being RUDE AF explain to me why I can't give this poor guy 5$. NEVER AGAIN will I shop at this store!! I wish I got the employees name. This is probably why this location is ALWAYS understaffed. read more

Honestly I'm giving up on Trulieve. I honestly don't understand how every time I have an online order they never can fill it because they run out ?? Always have more then an hour wait ! The lady at the front tried to throw the hour and a half wait for my pick up order in my face which they didn't even have so why would I wait but she was rude for no reason and did even show any care terrible customer service! 0stars if possible ! Go to liberty health science they are quick and reliable and never have these issues or attitude from staff ! Just stay away from this place ! read more

Rude staff, said they were too busy to add a damn pre-roll to my existing order. Apparently they're too busy. Heads up guys- the customers are why you have a job, try being human, there are a ton of other dispensaries in the Orlando area. I was just being a loyal customer. No mas, I'm done byyyyeeeeeee read more

The employees are very knowledgeable and helpful in explaining the different types of medical marijuana,what effects it has and what will help according to your needs. I felt very intimidated the first time I came in, but felt more confident after leaving, because of the staff. read more

I FREAKING LOVE TRULIEVE!!!! No matter what store the "southern hospitality is there.. Thanks Daren over at Orlando South!!!

I typically go to curaleaf but since they didn't have anything due to this virus I decided to go to Trulieve. WORST MONEY I EVER SPENT!! Their carts are terrible! Absolutely terrible. The taste,smell,high. All terrible! It's like I'm smoking straight glycerin. Theirs no high or pain relief whatsoever. NEVER AGAIN. I rather be in pain everyday until Curaleaf restocks rather than come here. read more

10/10 great experience! luke took care of me that day. He was awesome, and we were really able to get personal, as we share similar medical conditions. read more

Every time that I go there the entire staff is so nice, if I've ever had any sort of problem with any product they replace it or take it for a store credit which is amazing because not all products are meant for everybody! Adam was especially helpful last time I went, I don't know his last name to give him proper cudos, but he looks like Tormund Giantsbane from GoT if that helps at all! Thanks for being so awesome to all of us, and keep up the good work!! PS. Please get more Blue River Terps products, I think I speak for everyone when I say that we want to try all those awesome goodies they have available! read more

I'm really glad that Trulieve opened this location in south Orlando. I live in Osceola County and due to the construction and traffic I've been paying to have product delivered from the other Orlando disepsery. Well no more!! I've been in twice and the products I've wanted have been in stock. Last time Michelle filled my pickup order-that's right- order by phone- cuts down on wait time- any way Michelle was great knows the products!! Love this new location!! read more

Okay I just returned from Vegas where dispensaries are at the forefront yet I was well-pleased especially with my well-informed rep Sharde'. She help me navigate through the avalanche of products. Very clean, lots of professionalism in a product that has so much to offer to the I'll-informed guy like myself. read more

The most professional well organized dispensary more than enough to choose from very smart workers or bud tenders I recommend this place is close to anybody read more

I have to give it to this lady for mastering the skill of customer service, the front desk lady was so polite and kind she wouldn't even let a single person walk in that door without receiving a creative compliment and walk out with a smile on their face 20/5 stars what a great employee. read more

I had my interview with my doctor on May 8. I paid for my card and everything else May 8. I was told by Trulieve that I can't purchase anything until I get an email from the State. Everything is paid for and I have to wait 10 days for an email? When I first received my endorsement from the doctor, I was able to buy medication after my doctor endorsement. Imagine being a cancer patient and hearing, "Sorry, no medication for you until you get an email." How bizarre is that? C'mon Florida, you can do better than that. read more

First off, Adam is a super cool guy & was way more helpful than he had to be, so thank you for that. This place is super clean, & the staff is all around pretty nice. read more

"iLove what this world is coming to", said a patient in the waiting area. iAgree wholeheartedly. Friendly, knowledgeable and well coordinated staff. Almost too good to be 'tru'. Heh. There needs to be a sixth star. These folks deserve it. THANK YOU so much Trulieve! read more

I am delighted to be able to share how much I like my dispensary of choice, Trulieve, Orlando South. I have never had a bad experience. I always feel welcome (greeted by name) and feel the staff quite knowledge. The last associate was a lovely young lady named Abby. She was terrific. Thanks, folks. See y'all soon. read more

Not very happy I went in there on my lunch brake to try to get my medication but waited in the lobby for 15-20min .. Very disappointed didn't get anything and had to leave !!!!! ..Customer service is key to all business I think you should at least put up a sign with wait time so people that have things to do in certain time period would have a heads up .. no one likes to wait in this world any more !!!!!!!!!! read more

I normally am quite happy with Trulieve, but I am going to leave this HONEST and scathing review in hopes they make some personnel changes. No customers should have to deal with what happened on August 13 ever again. And the leader in charge of the colossal clusterphuck of August 13? His name is CHARLES, and he has quite a lot to learn about leadership and how to treat and talk to customers. The entire store was completely unorganized, and every waiting customer was SPITTING MAD. Under Charles' "leadership", I was checked in, and called back, to be told my order wasn't ready. When I expressed confusion as to why I was even called back, he went to talk to a lady, who told him that the DELIVERY order that I placed at a DIFFERENT STORE was packed and ready right then at that location (which was even more puzzling), but the order for pickup I placed much earlier for the S. OBT location was not ready. The lady who spoke to me (Emily) told me they were having some challenges that day with many people calling out, and you could tell she was under some pressure. But Charles on the other hand, was snarky, rude, sarcastic and very CURT with me. He offered garbage service, and was nasty about it. The young man who helped me was very good, but his hands were tied when Charles interjected and gave him poor advice and exercised poor leadership. One of your employees preparing orders didn't seem to know what he was doing, and Charles was not helpful to him either, Adam had to help him. Charles is going to severely hurt your brand. Even though I was standing right there, he acted like I was an inconvenience and tried to put me off by telling me to call a CALL CENTER. That alone spoke volumes. He created a great deal of customer upset and dissatisfaction on August 13, 2020, and could very well be the reason for so many call-outs that day. He is snarky, rude, sarcastic and has a way of exacerbating customer dissatisfaction. Under his "leadership", there was ZERO organization. ZERO people skills. For the first time ever, I am unhappy with Trulieve, and you can thank Charles for that. It was total chaos. Everyone was angry. BTW, I did NOT call any call center. Another young lady there who was checking people in and knows what decent customer service is took care of me so I didn't have to. I wish I remembered her name. She was checking people in during the evening. One more point about the disorganization: I placed a delivery order at the Millienia store for 8/14. Placed a PICK UP same day order at S. OBT. Went to S. OBT to pick up my pick up order. Not ready, but they gave me my DELIVERY ORDER from the Millenia store. Yet, they turned many other people away that same day empty-handed because they "ordered from the wrong store". This location is a hot mess. On another note, Adam was one of my absolute favorites because since day one that I have been your customer, he has been fantastic and incredibly knowledgeable and helpful, and we're losing him to the Longwood store. He is such an asset. Don't sleep on that one. He will be a FANTASTIC leader if you give him a store. Be advised this review is also going up on Google. read more

I'm still reeling over my visit to this store the other day.Mother says "I could chew nails and spit rust".I'm a good Trulieve customer (usually go to Orlando North).My purchase was so frustrating and chaotic.I ended up with stuff I didn't even want. I just wanted to get out of there so badly. I was shaking when I left-and then when I found out I spent over $200 on product I really didn't want.I was clearly wronged-instead of looking like that,I probably came off as a hot head.I tried to keep cool but I was so angry. I've been very good about not writing a very nasty review and mentioning the employees names,but I was very close. If you look at my review of Orlando North, you will see that I write very very positive reviews when they are earned.I much prefer to do that. also still looking for my hoodie to be replaced,but I guess I gotta write that off too (waited in line for 4 hours on Black Friday (at Orlando North) to get a hoodie - when they opened the box,they used a box cutter.I didn't realize they sliced my hoodie til I got home.Now I get - it was a limited item,no replacement-so I waited 4 hours in line (first one in line) for a ripped hoodie.I think I have reasons to be angry.Very disappointed that I get all these "Sale" emails and when I get to the store an hour later,they have nothing in stock.that's happened more times than I care to count.Its very frustrating-When I go to trulieve,i have to take TWO buses each way (and I'm disabled) -to get there and to have you be out of product when I JUST recieved your "Sale" flyer is more than frustrating read more

I've been to a few medical dispensaries but this is my home dispensary and I love them . Addy, Brian , Darren, the older security dude, and Alex all have held it down for me at some point. They're all informative and give great customer service for as busy as it can be in there. read more