The customer service is poor. I opened a credit account and filed a dispute against a company that shipped my order to the wrong address despite several attempts to correct including the day ordered. Trumark told me to cancel my card to stop future fraudulent charges. I did so and Trumark allowed the same fraudulent company access to my account read more

Horrendous customer service. I am on my third credit card in the last eight months, not because I lost one. But because they are inept and keep changing systems and because they couldn't get one mailed out the end of last year, forcing them to issue new cards. The VPs who issue the accompanying letters are never reachable and never responsible. Their website upgrade was an absolute nightmare. No one wants to take accountability and no one is responsible. Member banking is NOT better banking read more

Someone attempted to defraud me by using my name to apply for a loan. Fortunately I suppose it was denied, but it still showed up on my credit report. After I asked the salesman from a Home remodel company who had provided information attempting to fraud me, it never went through because correct info.nor identification was provided by the fraudster. Tru Mark provided me with denial letter upon my request and kindly removed the information from all effected information. I never saw an application and don't know what information was provided nor who's signature was provided. Try Mark also said it was Input Error that caused a loan not to go through. I'm hoping that with their fraud investigation it will show that this same fraudster will pay for what was done when he successfully got a loan by forging my name and my identification. Ongoing case continues. read more

I came in to talk to someone personally thinking that an issue I was had would get resolved but was treated was such disrespect from one individual. They need to teach individuals you shouldn't judge a person by its cover! read more

My experience was more like "welcome to my home" type feeling. The entire interior design and structure was warm and relaxing. Made me expect a representative to offer me coffee or tea. read more

I've never had a bad experience at this branch. Employees are always courteous and get me in and out in a reasonable amount of time!

Rosa at the Jenkintown branch is amazing!!! She took care of my account and had a down to earth chat with, treating me like a person not a customer. She took care of a bad issue and gave me sound advice. Customer for life now!!!! read more

While the in-branch experiences have always been positive, their on-line banking is a perpetual struggle. They changed software about a year ago and the user experience has been horrible. Transferring funds can be a nightmare because nothing is documented, and if you need help you have to get it before 8:00 PM or your out of luck until the next day. This means any issues or problems that are encountered with their "24-hour on-line banking" really isn't 24-hour. I'm tired of waiting for TruMark to enter the 21st century. read more

Trumark is great generally speaking. However, if you ever want to reach a branch and do not have its direct dial number you'll spend eternity in their corporate phone system. I'm on my second try this morning and just passed 8 minutes on hold (hung up first time after 15 minutes on hold). I'm actually going to hang up and drive over to the branch, it will be faster! Very poor phone responsiveness. read more

Very helpful employees. Convenient hours. Sufficient parking. Entering and exiting parking lot not always convenient due to traffic and narrow passages. read more