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    TruMark Roofing

    5.0 (1 review)
    Closed 8:00 am - 8:00 pm

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    5 years ago

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    Buckhead Roofing

    Buckhead Roofing

    3.2
    (9 reviews)

    Top notch customer service. Their price was a little higher than other quotes but the customer…read moreservice made it worth it.

    Complaint Against Buckhead Roofing I hired Buckhead Roofing…read moreto replace my roof and financed the project through Goodleap Finance. The work began on Thursday, July 3rd, when their crew arrived around 11:00 AM. Later that day, one of the crew members informed me that the employee who measured my roof had done so incorrectly, and they were running out of shingles. I was told more shingles would need to be ordered, and they would return Monday, July 7th to complete the job. On July 7th, James, the Buckhead Roofing representative I had been working with, returned with one roofer to continue the work. I was unable to inspect the roof immediately, but within a day or two I noticed a clear difference in the color of the shingles between the portion completed on 7/3 and the portion completed on 7/7. I immediately texted James about the issue. He acknowledged the problem and stated that more shingles would be ordered and a crew would be sent to correct it. Despite this, no correction has been made. Weeks later, an inspector hired by Buckhead arrived at my home. When I showed him the roof and the texts from James confirming the work was not complete, the inspector expressed frustration, saying he had driven over 6 hours from South Carolina for an inspection that could not be completed on an unfinished roof. He left without performing the inspection. I then contacted Goodleap Finance to ensure they had not released funds for an incomplete project. They informed me that Buckhead had already submitted a letter of completion. I explained that I had written proof from James himself that the work was not finished. Goodleap has since attempted multiple times to contact Buckhead Roofing with no success. As of today, I am left with a roof that looks patchy and unprofessional despite paying $17,000 for this replacement. I am not seeking anything for free; I only want the roof corrected to the standard I paid for. If Buckhead Roofing continues to ignore this matter, my next step will be pursuing legal action with an attorney. This situation has caused unnecessary stress, wasted time, and a roof that does not meet reasonable standards of quality.

    Brax Exteriors

    Brax Exteriors

    5.0
    (1 review)

    Chris at Braxco did a fantastic job all the way from the beginning to the end of the job. I had a…read moreterrible time dealing with insurance and he was able to speak their language and provide reasonable information regarding the validity of the claim. Once that was behind us, he then did an excellent job of communicating with me during the installation process and getting the replacement roof delivered in what felt like a matter of days. Lastly, he helped with the final paperwork process and was on-site the day after the roofers left to walk through everything with me. Net/net, professional/thorough/timely and highly responsive. Everything you would want of a company replacing your roof.

    From the owner: With over 25 years of residential roofing experience, BRAX Exteriors has a proven track record of…read morereliability, top-quality workmanship, and value-enhancing residential roofing systems. With our highly rated residential roof installation services, you can rest easy knowing that your home is fully protected against even the most severe weather. Our roof installation service offers a wide variety of options to suit your needs and preferences. At Brax we believe in providing our customers with the best materials on the market. With that said, we use only the top rated brands in the industry backed by the best warranties. Our roof installation service offers a wide variety of options to suit your needs and preferences. You can choose from asphalt shingles for added protection or other products such as metal roofs that will last longer than any other material on the market today.

    TruMark Roofing - roofing - Updated July 2026

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