I've postponed making this review for some time in order to avoid being emotionally charged about the things I write concerning Trust Property Management of Florida. Giving them 1 star is over-generous. When we originally looked at the property and we recognized it was a "disaster" in that it was dirty, still contained materials from the previous renter and had so much "junk" in the 2-car garage that we could barely get 1 vehicle in. As we pre-viewed the rental, it was obviously in need of new paint and had horrible patches in the walls. While the agent (Steve Jarboe) walked us through the house he explained how all of this would be deep cleaned, junk removed, and repairs made where indicated. From the grandiose way he presented the renovation new paint for walls and trim was expected. The landscaping was a wreck or non-existent. We were assured that the plans for the property included new sod for the front yard and extensive clean-up of flower beds, etc. With these promises made (which never appeared in writing in the contract), we accepted the lease agreement and put down the 1st and last month's rents, and moved in shortly thereafter. When we moved in we were shocked to see that the house was no cleaner, no junk had been removed and the previous owner's materials were still there. It was NO different the day we moved in than it was the day we did the initial pre-view. If we didn't have a moving company sitting in the driveway when we arrived we would have walked away that first day. We moved in the best we could leaving many belongings in boxes to facilitate the cleaning that was required. If it was cleaned, it had been done superficially in less than 45 minutes as there was a layer of scum on the surface of the floors, countertops, cabinets, sinks, etc throughout the house. For the next 2 weeks, we scrubbed everything down with harsh detergents, degreasers, and antiseptics due to the layers of filth that were left. The pool also had layers of sediment and algae that were supposed to be cleaned out. A weekly pool service was part of the agreement so we waited despite the fact that it was extremely hot in the mid-summer heat and it would have been nice to get to cool off in a clean pool. When we complained to Steve Jarboe about the condition of the house he simply replied that he had paid for a deep cleaning and that was the only satisfaction we would get. We continued to work on the deep cleaning of bathrooms, showers and cabinet interiors, etc for weeks. The one piece of bed- room carpet in the whole house was never cleaned and smelled of wet dogs even despite our best efforts to clean it with the store-rented carpet cleaners. Eventually, it got so rank that we offered to pay 50% of the replacement costs for the carpet and were summarily turned down. During the first 6+ WEEKS of the rental, the pool was so bad that the pool company could not get it completely clean and keep the algae under control. So we went through the high heat of the summer without access to a pool we had paid to use. The pool guy that showed up had several suggestions for the pool which would make it less problematic and give us better use of it, but all of his suggestions were refused by Jarboe and Monica (the owner of the property and the owner of the Trust Property Management of FLorida, LLC). To be fair I should mention that after about 3-4 months Jarboe conned a contractor, who had done some work on the property, to come in and remove some of the junk. I showed him what the materials were that we needed to be removed and he said, "Steve told me we had left some building materials on this site that he wanted me to pick up. None of this junk is leftover building materials from the work my company did here." I apologized and thanked him for coming explaining that we had no idea who Steve had called. The guy said, "What the hell, I'm here; I can haul off some of this stuff for you." He filled his pickup and took about 30% of the material that needed to be removed. We eventually took the remaining materials to the dump at our own expense. The only other thing Steve and Monica did for us was pest removal (because we indicated we would report them if they didn't). We eventually broke the lease 3 months early with 3+ weeks notice and they rented it for occupancy the day after we moved out (we left the house spotlessly clean except for the nasty doggy carpet). They still decided to keep 1/2 of our last month's rent, even though they did NOT lose as much as a dime of revenue and got improved landscaping and a much, much cleaner house! This is a less-than-honest business, with promises made and NOT kept. If it is NOT in their contract they will not honor anything they promise or imply verbally. I would NEVER recommend them or rent a property they represent!!! You're welcome Steve, and Monica.... you earned this review!!! Seems to mirror your other reviews! read more

Monica made our rental experience unbearable. After I cancelled an initial appointment with her due to finding another rental, she became a bit perturbed when I rescheduled after my first choice wasn't ready for immediate occupancy. She complained that driving from Tarpon Springs to Dade City was an inconvenience. She wasn't rude at the time...just whiny. Upon her orientating me to the house, she basically knew nothing about it. I had to show her where the irrigation system was. The only thing Monica was able to do was draft the lease and provide the keys. I had to find the garage door opener and learn the smart-house features on my own; and learn about the municipal services on my own as well. Monica did negotiate with the owner to reduce the rent when the promised lawn mowing service was not provided. When the owner's mail was still being delivered to the house, Monica assumed they were all junk mail and suggested I leave it in the house. After receiving a letter for the owner from the Sheriff's Dept, I contacted her again and she recommended that I send the mail to her office. The house was a new construction, and the LED lights burned out in a few months due to them being left on all day during construction. I came to this conclusion from watching the building of the surrounding houses and the contractors leaving the lights on until the home sold. I submitted a work order for the first lights that went out near the end of July 2022. My work order was very specific that the lights were a single-unit fixture with microchipped LED lights integrated...not light bulbs; yet Monica e-mails me asking if they were light bulbs. After having to write back to Monica with a detailed explanation, Monica claimed she knew they weren't light bulbs and began complaining that the new house shouldn't have problems. Her complaint about work orders on a new house becomes an ongoing issue when dealing with her. For some reason, Monica doesn't answer my calls unless I leave a message and she doesn't extend the professional courtesy to call the tenant when she doesn't understand the work order or related correspondence. I took initiative to follow-up with the Strada electrical contractor after she eventually contacted them about the warranty (something she knew nothing about before renting the house and she don't understand what a contractor is...she just says "It's a repairman...not a contractor"). Monica doesn't follow up with the contractor to fulfill the warranty on her end and she doesn't provide the tenant with any periodic updates while the work order is still in progress. It took nearly 3 months to get Strada to replace the lights, and Monica was never involved. I had to inform her that the work order was complete. Miscommunication occurs quite often since Monica doesn't bother to call with questions, and her assumptions finally led to a conflict when she misread an email about the water heater and obnoxiously made allegations. Even after Hurricane Ian destroyed a tree in front of the house, I had to walk her through how to resolve the issue. Our experience with Monica's attitude and inexperience made us decide not to renew the lease. Upon notifying Monica we were not renewing the lease, she stated "I will get with you on a good time and day to show it during the weekdays." We assumed Monica was going to work with us on a schedule that would be beneficial for both, and we'd try to make the house look as new as when we moved-in. Unfortunately, Monica became demanding by attempting to ignore our right to privacy and claiming she had a right to enter any time because it's in the lease contract. We gave her a specific block of time that allowed her two weeks prior to the end of the lease to show the house any time she wanted; but that wasn't good enough. We became fed up, left the keys in the kitchen, and quickly moved-out. Monica never maintained a spare key to enter the property and she failed to keep the door code on file. Monica stated that the cost of a locksmith would be deducted from the security deposit. Upon receipt of the security deposit, we didn't care about the locksmith cost being deducted. After waiting nearly 30 days for our security deposit to be returned, we successfully deposited the check hoping to be done with Monica forever. Immediately after depositing the check, Monica calls the bank to cancel it. My bank representative stated that Trust Property Management placed a stop on the claim of the check. I asked why she stopped the check and her replies were "I did not stop the check for your return. I am learning a new software" and "I'm confused. Did you not receive your check?" At that point, we began preparing for a lawsuit. Fortunately, reporting Monica to the state scared her enough to return the full security deposit. It's important to correspond with Monica in writing because she will deny anything you talk about verbally that could be incriminating against her. read more

Monica doesn't respond to emails, or voicemails, until you get fed up and send a rather demanding email. NEVER correspond via phone because you need all correspondence in writing. I was locked out of the house on a Sunday. Dog was in the house, and a crockpot had been on the stove for 9 hours. Got home to find that my front door wouldn't open. The handle on the inside of the house had fallen off! I tried to use the key to the side garage door, and it wouldn't turn. All windows and the back Florida Room door were locked from the inside. I called Monica, and of course got her voice mail. I left an urgent message, and also left a message on the tenant portal. NO EMERGENCY PHONE # WAS ON THE VOICEMAIL. I even called my real estate agent to see if he could reach her, which wasn't successful. I called her again, left a message that I was going to have to call a locksmith, as I needed access to the house urgently. Again, no response. So, no emergency phone#, no response to calls or emails, or portal request. I called several locksmiths until I found one that could be there in an hour or less. Locksmith arrived and tried all of my keys. He advised that the key I had for the side garage door was the correct key, but the lock was frozen. He would have to drill it out. At this point I told him to do what he needed to do, so I could get in the house. I should also mention, that the garage has an automatic garage door opener. Which I never received an opener for. Therefore, I was REALLY locked out of the house. I ended up paying $289.00 to the locksmith. $110 of which was for the new hardware that was installed. I sent an email, with a copy of the receipt and asked if I could be reimbursed for the new hardware ONLY. I called the locksmith, so I figured I would cover his charges. But NOPE! After several emails back & forth I gave up. I was told that I wouldn't be reimbursed for any of it because SHE didn't tell me to call a locksmith. WELL NO DUH! I couldn't reach her, and there was no emergency phone# given, or on her voicemail. All she said was that the circumstances of me being locked out were impossible because there is a side door, and why didn't I go through the garage? WELL, I didn't cause the problem with the front door handle falling off on the inside of the door (Her repairman did come change that, and advised that it was just really, really old, and the inside parts broke), I didn't cause the problem with the side garage door being frozen, again, REALLY OLD and itjust froze up. As far as the garage door, Monica didn't seem to understand that you CANNOT OPEN an automatic garage door manually, UNLESS you are inside the garage, and pull the red handle which releases the door to be used manually, AND I never was given the garage door opener (After several requests). I was just done with the whole thing, and decided to make plans to move. And this is just one example of how service issues were handled. EVERYTHING was a hassle. And Monica was always "CONFUSED". I gave her 30 days notice of my move out, in writing, via email, and a copy sent by post. My lease was up on 8/31/2023. I had been requesting a renewal offer since June. Per Florida Statutes, the landlord is to provide a renewal option within 30 days of the renewal date. This was never done. When Monica received my notice, she emailed me and said my move out date would be September 30, because I have to give notice at the end of a month....I gave notice on August 1, 2023, (31 days in August), and was ONE DAY shy of July 31st. I responded back to her and advised that SHE was supposed to send me a renewal offer 30 days prior to the renewal, and that never happened, so I was leaving by, or before 8/31, regardless of what she said, and I highly suggested she didn't fight it. I did advise her that if she gave me 24 notice prior to showing the house, I would make sure it was clean, and I would be out of the house. She made a few appointments, but they all fell through. I also told her that I as leaving the washer & dryer that I brought to the house, as my new place already had them, and they were newer. I also told her that I would leave the A/C filters I had purchased as I can't use them at my new place. About a $100 value. (I purchased a dozen from Home Depot when they went on sale). I told her I would leave the new lockset I paid for on the side garage door. Trust me, i thought about taking it and replacing with a cheap set. The house was cleaned spotless, all holes were filled, etc. When I moved in the rent was $1200 per month. The following year the renewal was for $1300 per month, and the final year the renewal was $1450 per month. For a house that had no upgrades (Except for adding central A/C because the house had none upon move in, and the owner agreed he would add it before I signed the lease). Not a great neighborhood either. I did receive $260 back from my security deposit. read more