I need to pay my loan and I need to show up once a month for another 6 months till I pay this off…read more(if things go as planned). Everytime I'm at this branch I prefer going inside just to see the mural. With my hoodies, face mask on due to covid 19 and taking pictures in a bank is a no no....however I spoke to the teller, who was friendly, chatty and full of energy, who game me permission to click the pictures.

I called this morning about a hold on a check. Crystal was as helpful as she could be. I was told I…read morewould get a call back in an hour at 9 o'clock this morning. At 2:30 I heard back from Stacey, who felt compelled to laugh at me. When I asked about cancelling the deposit and going to the bank to avoid the hold time that was extended after Christmas she laughed at me and was nothing short it condescending. I've got great balances, get direct deposit and have never had an issue with a bank in the past. She even made mention of me "taking pictures of checks to use at multiple banks" as if I'm some criminal when the checks are both from my own accounts. And she's a manager, what a shame. Follow up, another manager calls and asks me to drive four and a half hours round trip to get this resolved. Not even concerned with the condescending Stacy.

I love doing my banking here... I'm always greeted with a warm friendly welcome! They are kind…read morepeople and answer any questions I have.

Would give 0 stars if I could. I've been a customer for about 10 years. Today, two of my accounts…read morewere charged a maintenance fee which I've never been charged with before and neither of my accounts were "low" at all. When I called to ask about it, the guy on the phone was unbelievably rude. When I asked if they could refund the money and then I could come in and figure out what's going on so this doesn't happen again, he gave me attitude and said they don't give refunds and that I should have made a copy of the contract I signed when I signed up with them....from 10 years ago....? I then told him I'd be switching banks then because this is ridiculous and he HUNG UP ON ME!! When I called back and asked why I was hung up on...he hung up again. So unprofessional and I am so done with this bank.

Saturday morning ... went into bank to open a savings account. There were about a half dozen…read morecubicles with 3 employees in them. Two employees were having a conversation, a third was just sitting there. After a few minutes a woman who was having a conversation came out of the cubicle and asked if she could help us. We said we wanted to open a savings account. She looked us up and down and then asked if we had an appointment. An appointment!?!? I have never had to make an appointment to open a savings account. In typical Clifton Park highfalutin attitude, she went on to say that they were busy and had other appointments scheduled. What I saw were 3 people sitting at their desks with no customers! We made an appointment for next Saturday. When I asked how long it would take to open the account, we were told 45 minutes to an hour! For a savings account?! To recap: we were trying to give the bank our money. The bank employee was snotty, and basically told us to come back another time. We found this whole experience ridiculous. Even though we made an appointment, we will be looking for another banking institution. I wouldn't recommend the Clifton Park branch of Bank of America if you are expecting good customer service.

This is the company I work for and this would be the branch that is closest to my home where I do…read moremost of my deposits or withdrawals. The staff is super friendly and it's good to see the same faces on the teller line in an industry with a high turnover. I used the ATM and I feel that it is a little inconvenient to use it from the car compared to other ATMs due to the posts protecting the ATM. My rating is for the staff at the branch for providing outstanding service.

Ballston Spa National Bank is a first class bank. If they cover your area there is no reason to go…read moreanywhere else for a mortgage. See Linda Casso; the consummate professional. The entire organization is full of nice, friendly, and uncommonly competent professional staff.

Shalyn Scribner, the Asst Branch Mgr, was a pleasure to work with on a safe deposit box. Very…read moreresponsive and easy to reach. Thank you!

I applied for a car loan here a number of years ago. I have an 800 credit score and had enough…read moremoney in my bank to pay for the car outright but wanted a loan because interest rates at the time were good and it made sense to get a loan vs spending my whole balance cash on the car. Adk trust told me they wouldn't lend to me because I lived in a trailer park. Sorry I leave below my means? I felt very looked down upon and chose to bank elsewhere. That loan was since paid off. Never missed a payment. Adk trust will never have my business.