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    Trusted ER Colleyville

    2.6 (13 reviews)
    Open Open 24 hours

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    5 years ago

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    David O.

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    5 years ago

    Told one thing on the phone then the complete opposite when we arrived, making something simple into costly and time consuming. Stay away.

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    Quest Diagnostics

    Quest Diagnostics

    2.8(10 reviews)
    3.9 mi

    I was yelled at and spoken to extremely rude, Alicia King, Sharon knights have attacked me…read moreverbally, and treated me horribly, after i tried complain the their kiosk wasn't completing my check in. they should not be in a place where they deal with customers, they have no customer service skills or empathy. I have never dealt with this magnitude of no self awareness or respect towards customers.

    What a horrible place. I have pain in my right abdomen. Doctor told me to go get blood work. Ta da,…read morethats when this place comes in. I called for appointment and the lady gave me an automated hotline. That hotline is the most annoying thing you will ever have to deal with. You find locations by the zip code and choose your available time. After you pick the location and find out theres no available time convenient for you. You have to hang up and dial back to pick a new location. I did that freaking four times before I decided to cursed them out to give me an easier option. They told me the online way. Why didn't they freaking do that in the first place? I'm in pain and impatience, this place really tests your patience. it was my turn to get my blood work done and there was a vile of blood from the person before me sitting on the table. Their armband string was also out. I'm pretty sure that vile of blood was suppose to be on a rack or safe somewhere other than lying on the table. I told the technician about it and she quickly put it on the blood rack. Wow

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    Quest Diagnostics - Front of building

    Quest Diagnostics

    3.3(33 reviews)
    3.6 mi

    I'm sure the actual experience is just fine, but there is no real person to check in patients…read more There are two self check in kiosks and a tv. If you have an appointment then you're set. If you're a walk in then you're set for a LONG wait. The biggest issue is their speed. They serve up to three patients at a time from what I can tell, but there are times when they are assisting zero people at a time (as displayed on the tv). On average I saw one person be called in every 8 minutes or so. That's the same pace as the place I used to go to in California that had only one person working! I originally was going to give two stars but increased when they allowed all checked in patients to be seen even after their closing time of 5pm. Awesome that they stay late to help everybody. I was leaving the country the following day and needed my labs done to receive a medication that I would run out of upon my return. Was very concerned if I wasn't seen i'd have to go several days without this daily med. Thanks healthcare workers

    This review is for the urinalysis services. My experience…read morewith quest has varied significantly based on a couple factors. First of all, I highly recommend setting an appointment ahead of time (as soon as possible since slots fill up pretty fast). My first visit took over an hour and a half without an appointment (Flower Mound location), while my second (scheduled) visit only took about 20-25 minutes (Hurst location at the hospital). You can also check in online if you schedule an appointment. If you have to do any testing multiple times I recommend creating an account if you want to save some time. Most of the time spent here is in the waiting room. The process itself goes pretty quickly.

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    Quest Diagnostics - The active scheduled patient list

    The active scheduled patient list

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    Trusted ER Colleyville - emergencyrooms - Updated July 2026

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