1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

Candidly, this healthcare facility feels far more like a concierge medicine practice than a typical…read moreurgent care or local 24/7 ER. A couple of weeks ago, I woke up with a terrible sore throat. I tried Cepacol lozenges without any relief. Eventually, I began searching for urgent care medical facilities that were open in the middle of the night. After reviewing several options and reading through patient reviews, I decided to call Complete Care in Southlake. Initially, seeing that it was a 24/7 ER gave me pause, as those 24/7 ER facilities can be very expensive, and I even debated whether I should simply endure the pain for another five hours until a traditional urgent care clinic opened...I'm so glad I made the call. From the moment I spoke with the receptionist to my interactions with the nurse and Dr. Peebles, the experience was exceptional. Everyone took their time, answered my questions thoroughly, offered thoughtful suggestions, promptly sent over prescriptions, and Debbie expertly administered the two injections I needed. Even more surprising, the cost was literally on par with many local urgent care facilities for cash pay. A sincere thank you to Debbie, Amanda, Dr. Peebles, and the entire Southlake team for such outstanding care. Warm Regards, Eric

My family has been coming here for years and we absolutely love all the Providers in this office…read more Dr.Lambert is very thorough, knowledgeable, and overall a great doctor.

Been a patient there since 1984-not a typo, really over 30 years. I see Dr Gabriel-but at one time…read moreor another I have probably seen almost everyone. The treatment as a patient and as a person has always been exceptional. They are always prompt when responding to questions thru the portal. I highly recommend NHFM.

Normally I go to Dr. Wong on Riverside but this sister clinic here in Keller has been so great…read moreaccommodating me with Riverside's busy schedule. I was greeted with the same familiar faces I see at the other clinic which was a relief and they appear to have a cloud based system because I didn't have to redo any forms when I arrived which was so gtrat! I was taken back in less than 5 minutes and was able to consult with Lisa Galloway, who might I say is FABULOUS! (Also she looks like Maye Musk, and if you don't know who that is, she's a Covergirl) Not only was her assessment quick she was informative! She did what alot if providers don't do she EDUCATES she didn't just tell me what was happening but why and why my home treatments went working or why they just arnt enough. (Forgive me, I think the MA was Alyssa? I can't hear well right now so I think this was her name) she was so great, when she administered the injection I didn't even feel it! I was increadably pleased with my visit today, and I'm sure I'll be feeling better in no time! And I made it out of the office today remedies and all, LESS THAN $100!!! As a self pay visit, this is great to my wallet! I was in and out in 45 minutes! If you don't have health care insurance DONT LET THAT BE AN OBSTACLE OR AN EXCUSE both locations offer AFFORDABLE visits and real solutions office visits as low as $50* call them you will not be disappointed.

Before I could even be seen by a doctor the receptionist told me they could not help me after…read morescheduling an appointment 2 weeks before. Extremely poor customer service.

I love this location they are so friendly and professional. Especially the front desk ladies!read more

patient care is secondary to office staff and billing. unprofessional, uncaring, and poor overall…read moreservice. don't waste your time. when it comes down to it, their time is vastly more important than yours. paperwork and IT systems are always inaccurate, which I hilarious given you have to reregister for almost every appt

very nice people work here, trying to help always, …read more. excellent job .... they don't care about the idiom, they always try to help you ....

I was experiencing wheezing at night and went to Better Faster Urgent Care for a check up. They…read morequickly diagnosed my problem, Bronchitis, and called in my prescriptions. BF had X-ray, all the equipment on sight needed for my diagnosis. Kate, the PA, and Manny, the Tech, were excellent. If you need urgent care, Better Faster Urgent Care is the place to go.

I made an appointment here for my daughter yesterday morning and we had the best experience…read more We got into an exam room quickly and everyone we encountered was extremely friendly. They gave me a water and my daughter got chocolate, stickers and a sucker. The facility was nice, modern and clean. They have a prescription medication kiosk. It just started acting up for them when we were there but I had another prescription to pick up from our usual pharmacy anyways. I will definitely be returning if we need to visit another urgent care.

Bad experience from start to finish. Check-in was disrespectful, unprofessional, and lacked any…read moresemblance of urgency (despite no other patients present at the time). I was then told to sign forms - without being allowed to see them. I was handed a signature pad while the screen faced only the staff, with the forms verbally analyzed by a staff person. When I asked to briefly skim what I was signing, I was met with resistance and visible annoyance. In the exam room, another staff member echoed this attitude, saying, "So I heard you want to read the forms?" I was questioned as if my request were unreasonable and was barely allowed to view the screen, which was dramatically tilted away from me for no conceivable reason. The disorganization continued: my vitals were not recorded until later prompted, I was left alone far longer than promised after my test results were confirmed to be available, while staff chatted about non-work matters outside, and my discharge paperwork was incorrect. The provider prescribed meds for a confirmed diagnosis and a possible alternative, but the medication for the actual, confirmed diagnosis was missing from my paperwork until I pointed it out. Overall, the experience was chaotic, dismissive, and error-prone. I left with no confidence in the care or treatment I received.

I was once a 5 star reviewer but I'm back with my most recent visit to amend to 1 star. All because…read moreof homophobia from a single male nurse. He refused to look me or my wife in the eye, never introduced himself, and physically hurt me. I am bruised from where he wrapped my arm SO tightly with a band to insert my IV. The band tightness was actually more painful than my kidney stone and sepsis, the reason for my visit. I begged for relief and so did my wife. I twisted and moaned and cried in pain. He said nothing. This was completely awful, emotionally scarring, and I cannot believe this man is allowed to practice medicine when he does not care about the patient's comfort. I wouldn't recommend going here if you even might look a little gay.

The following review is for my visit on 12/16/2024 @ 21:21…read more Friendly, Fast, and Efficient. I absolutely dislike anything to do with going to see a doctor, but this place takes care of business. The staff goes above and beyond explaining everything and take their time to treat you with care. I will only go to this facility from here on out.

Quick. Good table side manner. Noticed I was in pain and adjusted accorsingly. Paperwork was…read morepainless

Beware of charges. I went here for an emergency. Everyone was very friendly and helpful. I felt…read morelike the doctor was trying to keep me longer than necessary and he even made me wait a very long time before he'd come check me for discharge even though no other patient was there. I waited to leave a review because I wanted to see what my insurance was charged. Over $40k! I have good insurance so thank goodness for that but holy cow! I'm glad I wasn't dying! That bill comes out to over $10k per hour. That's nuts!