I came to this ER because I had unbearable back pain. I was there less than 2 hours. They told me they needed a urine sample to be able to give me the shot for my pain. So I did that, got the shot, and went home. They charged me $8,958 for that! Just to get into the ER, they charge you $5,400! I didn't get any X-Rays, they didn't give me a diagnosis, nothing. The itemized receipt said the ONE shot (KETOROLAC TROMETHAMINE) was $1957. RIDICULOUS. read more

Unfortunately I wish I could give zero stars. As a healthcare professional myself I was extremely disappointed in the treating physician, it is unfortunate it is private owned because it is about money. I arrived with life threatening conditions(after being turned away because i couldnt afford it, i went to BS&W to find i was in respiratory failure, metabolic acidosis, lactic acidosis, and severe bronchospasms) I arrived, was told to sat in the front office and fill out paperwork whole not being able to breathe, then was taken to the room with the nurse and she triaged me while i was in respiratory distress, without treatment. As a nurse you do have ability to start minor treatment for patients before seeing the physician if they are in extreme duress. Ex: Oxygen. However she didnt, then shut the curtain and door and left me gasping for air and wheezing. Woman physician came in (i wish i could remember her name) assessed me and told me I would be treated and left the room. I heard her argument with the nursing staff that I was not to be treated until i paid $600 upfront because they didnt take my insurance. The front desk staff came in and said the doctor determined i was not having ANY threatening issues and was allowed to deny treatment if i am unable to pay first. I explained EMTALA to the staff, which they profusely apologized and stated without the physicians approval they could not help me. The nurse came to the parking lot when i left due to me being unable to breathe or stand and profusely apologized and told me where to go. If you are near this ED, DO NOT GO. GO TO BS&W because the incompetence of the physician and money hungry ED will kill you. I am an RN myself and unfortunately healthcare is about money, and over confident physicians who are not put in their places end up killing others. I wish so badly they would close down. I am disgusted. read more

This ER treated my fiancé two nights in a row after he developed bronchitis from the flu and then the original medications prescribed gave him undesirable side effects and they were SO quick and SO HELPFUL, especially on the second night! Really listened to my fiancés concerns about his side effects and talked through possible options for new medication and was VERY thorough! We were seen very quickly both nights and treated so well! Dr. Meeder is a true life-saver! read more

If I could give 0 stars I would! I overheard the Dr tell the staff they needed to verify payment before treatment. Racially profiled us and assumed we had Medicaid and informed us they don't accept that. Had to leave and seek help at another facility!!! read more

Don't waste your time at this place the doctors are up-to-date on things and the nurse is very short and impatient and rude. They don't take most insurances and they charge an arm and a leg for simple tests .....save your time and money and go someplace else. read more

I needed a PCR test for travel and I was in and out with my results in 30 minutes. IF you are experiencing symptoms, it is a different process and may take longer. The staff was friendly and knowledgeable! 5 star for the receptionist Shi, who was quick a small efficient. read more

Beware of this place because they are considered an Out-of-Network provider for all insurance companies. They seemed very nice and saw my daughter right away, in fact the doctor came in and looked at my daughter's swollen toe before I had completed the paperwork. As I went through the paperwork I came to a form that specifically stated they were not contracted with any insurance providers so it would be considered an out-of-network expense, so I stopped them from treating my daughter until I verified. I spoke with the woman at the front desk and she was very crafty - she kept saying they "work" with my insurance provider but that IS NOT THE SAME THING AS BEING AN IN-NETWORK PROVIDER!!! She also tried to tell me that my insurance plan doesn't require me to pay anything for emergency room visits which I knew was inaccurate. I called my insurance provider and confirmed they are out of network, so we left and went to an in-network provider. They shouldn't have brought us into the examination room and started the exam prior to me finishing my paperwork and finding out the minor detail that it was going to cost me a heck of a lot more than I had anticipated. read more

I had the best visit this year at this Trusted ER! Dr. Pandilipalli was great, gave me all the information I needed about my situation and I appreciate her very much. Now let's talk about the MVP's who made my five hour stay they're SUPER comfortable. The rn, James was the coolest nurse , checked up on me constantly and gave me snacks! And Raul, the Radtech was also super nice! He went out of his way to make sure I had me a blanket and even gave me some advice about some things which I thought was nice because they don't have to do that. It just shows you how much those guys really care about their patients, going the extra mile. If you guys read this post thank you SO MUCH! I hope your families and loved ones are safe during these hard times! Peace. read more

If I could choose no stars, I would. My husband drove himself there with chest pain because it is close to our house and I wasn't home. They said they didn't take his insurance and SENT HIM AWAY. He went to Baylor with 100% blockage in an artery and 2 stints later we are still aghast that these people are in the business of life and death. Our suggestion: Don't go here for any reason. read more

AMAZING customer service. Above and beyond. I accidentally left my passport at their clinic, and the nurse on duty DROVE MY PASSPORT TO THE AIRPORT just so I could make my flight. I've never been served so well. read more

Everyone is nice, friendly and professional!! We got there and she checked us in right away, the whole process was so fast! Everything was taken care of within less than an hr!! We were self pay with no insurance and the price is so cheap for being an ER place read more

Came here seeking emergency help as I had been suffering from bouts of vomiting that got so severe I could not keep water down for hours, neared dangerous levels of dehydration. While I am grateful to have found some help at all during the pandemic, my experience was awful. Barley keeping my eyes open, it was obvious I was in dire need of fluids. Friend that drove me had to demand that I receive help as the doctor and nurses seemed reluctant to want to help at all, even with a completely empty emergency room. Was told I could stay for 23 hours, but after just a couple, and while still very ill, was kicked out of my bed. The reason according to the nurse was because I vomited on the floor, but what she was talking about was trace amounts of vomit that missed the doggy bag. This was a point where I had literally nothing to throw up and was dry heaving. I could hear conversations between the nurses outside of my room about how I was an inconvenience, how horrible the job is being understaffed (again empty ER), and how I would not leave the room so they could clean the droplets I left on the floor. Absolutely despicable, borderline malpractice if you ask me. Though, I did leave as they asked, barley able to move I was medicated under Zofran. AT LEAST they did not let me drive, and had me wait in a waiting room for someone to pick me up... To top it off, while not sure who is at fault, the prescription of Ondansetron I received had no mention of drowsiness on the bottle. I took this medication at work believing the worst side effect could be a headache or constipation, while learning this is not the case. After feeling dizzy, I googled the side effects to find that my bottle had been mislabeled or incompletely labeled. read more

Told one thing on the phone then the complete opposite when we arrived, making something simple into costly and time consuming. Stay away.