I agreed to stump removal for $400, which was the quoted price. Afterward, I learned from my gardener that the work was not completed correctly. When I raised the concern, I was told the job would require an additional $600, which was never part of our agreement. This is unacceptable. The original quote was for full stump removal, and I will not authorize or pay extra charges beyond the agreed $400. I expect the job to be completed as promised or a refund issued. read more

I called Trusty Tree since my neighbor used them last year and highly recommended. They came to inspect the work and provided the most competitive quote I received from 5 other companies. They arrived on time, did the work expeditiously and cleaned up after the job was completed. They also removed a few additional wood items via their chipper at no charge for my neighbor. Friendly crew and highly recommend. Regards, Raul T read more

If you're looking for a company that talks out of both sides of their mouth, this is the company to go with. They quoted my neighbor one price then charged me more. Then had one of their employees asked for more money. Said they were going to remove my stump never did call them back a week later. Said they were going to come out to do it. Never showed up another week goes by and then they asked me for more money to remove the stump. They never return your messages. You pretty much have to chase them down for every little thing. Would never use this company again and would advise against anybody to use them in the future. read more

You can hire anyone to remove a tree. These people have integrity and that's priceless. There was a discrepancy with an employee and the owners handled everything immediately and professionally. I highly recommend. read more

Had 2 small stumps in my front lawn. Called them, they happened to be in my town that day. By 2PM I got a call, they were at my property, removed the stumps for a very affordable fee. I'm tempted to call them again to remove the branches over hanging in my yard read more

I am so sorry to write this review but i think it is necessary for everybody to know every experience. Positive and negative. FACTS: I called Trusty tree for a fallen tree on our house. Apparently because they "call" these situations an emergency the cost consequently sky rocket. My question is: If I call them at 1am, I agree that is an emergency, but if they come the day after, even if they have to move some appointment is this really an emergency to justify such increase in the cost? After all cutting tree is their job. Probably because of the emotional effect of a tree on your house they know you would pay any price to have it removed. However, even though I don't like this system, I acknowledge that it is the way many of these company work. I have no complain for the job they have done, however, upon leaving, the owner left us a nice "gift" on my driveway and my neighbor's property. On my driveway, his truck (operated by him) left several huge spots of hydraulic fluid that cannot be removed and on the way out from the driveway, he broke several blue stones of our neighbor curbside. After several calls, the owner finally came and claimed that it was not his fault. When I brought witnesses and proof it was his truck he reluctantly agreed while he tried every possible way to ridicule and downplay the severity of the damages and his responsibilities. Even his team tried every possible way to convince him that it was his responsibility and he needed to step up and take care of the problem. We had to get close to threaten legal actions and file claim with his insurance to finally have the people on his team step up and settle the matter. Not him, his team. RESULTS: The work they did was ok. However, the fact that he intentionally didn't say anything the day he caused the damages and tried to initially deny it when confronted is despicable. Even people from his team, that witnessed and acknowledged his responsibility where embarrassed by his actions. BOTTOM LINE: Just for the lack of honesty and integrity demonstrated by this individual (owner) I would never AND ever rehire his company as well as I would not recommend him to anybody. Food for thoughts read more

Good tree service company. They removed a large locust tree that was threatening to hit my house along with cutting branches off a maple tree. They did it for less than two other companies. Recommended! read more

Very good experience from end-to-end! Estimator was out the day after my initial contact, and conferring about details and logistics about the job appointment was very easy over the communication app on the web site. The crew was well-staffed, fast, expert and friendly! Great job!! read more

I prefer not to leave negative reviews for local businesses, but here we are. The positive is that we had a fine experience with them for most of our interaction in terms of the fact that they did the service at a competitive price. Everything was amicable up until it came time to settle the invoice after the work was done. I was assured (in writing) that there would be no damage to our lawn for the tree removal. There ended up being some torn up lawn and tire marks. Not a huge deal but we asked to have a conversation about how they would fix the lawn before we settle their invoice. Something switched in the owner where he started screaming at us, saying payment is due immediately once the work is complete (I did not sign anything to that effect nor did I agree to that) and that I was withholding payment. Ignoring the fact that all we wanted to do is understand what they would do about the lawn damage (which they flipped between saying there was absolutely no damage and then saying that it was normal wear and tear to be expected for a project like this and that "damage" would be a "giant hole in our yard"), they threatened to call the police on us if we did not pay immediately (an empty threat, because the police would not involve themselves in an invoice or contract dispute). Another employee told my pregnant wife that she was being overly upset because she is pregnant. I can't say whether this was just isolated incident, but a horrendous attitude from the owner of this business and a complete lack of professionalism and no semblance of customer service. I will never call them again nor could, in good conscience, ever recommend them. There are plenty of other tree removal services in the area with actual integrity. read more

Trusty Tree was great to work with and just did my first large job with them. I will definitely use them again if I have any additional large trees that need removal. Their crane operator, their truck drivers and staff were all very professional. Thank you. read more

Trusty Tree Service removed a large tree that I believe should have been removed by my township. Trusty Tree Service was recommended by someone who had 10 trees removed from their yard. Trusty Tree Service was very professional, neat and timely. They took photos, brought a copy of their insurance, and surveyed the entire area before pricing. I was also able to use their $100.00 coupon from ValPak. I highly recommend Trusty Tree Service. Plus they did a great clean up after grinding the roots of the tree and it'branches. read more

Trusty Tree Service - Took this tree down like pros. IMPRESSIVE!!!!! - Tree Services Near Me - Succasunna, New Jersey

they guys were great professional, safe , and quick I would use them again , they took the time to clean up and made sure everything was save. Armando- from m Bloomfield read more

A tree fell in our Condo Complex and called Trusty Tree as we had used them in the past. Joe came immediately to assess the situation (yesterday) and came to take the tree down today. It was taken down in a couple of hours and the whole area was cleaned so that you didn't even know there was a tree there. All the workers were friendly and very efficient. If you have a problem, call them you will be happy with their work Bob M read more

I've had Trusty Tree remove several trees in my backyard which is near a creek. They are very responsive, and perform quick but quality work. Thumbs up! read more

Very sloppy work. Our next door neighbors hired Trusty Tree to "trim" branches on a tree bordering our property. They took NO precautions to avoid damaging nearby wires and dropped a huge branch on our Verizon wire. We lost internet (and TV) in the middle of the workday. If the repair requires any indoor work, our internet will be down for quite some time because Verizon techs are not coming into homes during the pandemic. read more

Beware. New owners. The reputation is very different since they were sold. New guys have a lot of turnover, are looking get cash and run. Didn't clean up, or grind stumps enough. Didn't protect my neighbor's house well from spewing scraps. They DO NOT GET PERMITS and when caught by the town will blame the homeowners. Pick another company. read more

This company was sold a number of years back and the quality has definitely changed. I used them both before and after the sale. I will not use them again. After the company was sold, shortcuts were evident. They don't always get permits, but don't say so, leaving homeowners open to fines. Paying in cash for a cheaper rate is common but get all details in writing if u choose to try them. Office mgr has awful phone manners, to boot. read more

What a fantastic job Trusty Tree did at our house today! The very professional and friendly team completed the job of cutting down a dead cherry blossom tree, cutting back and removing dead branches on a huge elm tree, cutting down an evergreen tree and a maple tree. They worked quickly and carefully, and removed every single piece of debris. It only took 2 hours. We are super impressed with this company and highly recommend it. Trust your trees with Trusty Tree! Mary, the manager, came by to oversee the job and took the time to answer any questions. We're so impressed and totally satisfied. Estamos muy contentos!! read more

Excellent service and fair prices. Will only use Trusty Tree of Glenridge NJ. Thank you!!

I recently purchase an older home in Montclair that had yard full of trees that were causing damage to the house. I called trusty tree along with a couple of other companies. Joe from Trusty Tree came out the very same day, was polite, professional and gave me the best bid. I called him back to add some work, and he returned again that same day to update my quote. The guys who cut down the trees worked quickly and cleaned up after themselves. They left my yard and driveway more tidy than when they got there. I wish all the contractors I have hired were as responsive and professional as Joe. I highly recommend this company! read more

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Trusty Tree removed 3 trees from our property. One was complicated, very large and surrounded by wires. They were flawless. Very professional, immaculate and careful. I would definitely use them again and recommend them. read more

Super helpful and really professional service, was pleased with the end result and they cleaned up the area nicely. Would definitely use them again for any future projects. read more

I wanted to share with the Yelp community the experience I had with Trusty Tree Service. I had requested quotes from several local tree services. The prices were all over the place and some of the people who came out were very unprofessional and some did not speak English that well, which made it hard to communicate. When I called Trusty I spoke with Joe and he came out that day and later that evening I had a quote in my email inbox. I found him to be very polite, respectful, very knowledgeable and super professional. His quote was actually the lowest I got . Now the lowest is not always the best. You want a crew that really will do a great job and be careful around your property. Well Trusty Tree came out and the crew was GREAT! These hard working guys work very efficiently and quickly and when they were done, you never knew they were there as they cleaned up the entire property beautifully. After the job was done Joe came by to inspect the jobsite and to make sure I was completely satisfied with the work that was done. I can't recomend Trusty Tree Service enough. Give these guys a call if you find yourself in need of tree service and you wont be sorry. read more

On April 18, 2018. Roger from Trusty Tree came to do an estimate. He was going to take down Cherry blossom tree (and keeping the tree and branches), take down branches that are dangling, Trim 4 foot of tall trees, between the next door neighbor, trim 4 small bushes, take out one of the bushes by the kitchen window. and overall trimming of bushes in garden. He told me $700 for everything. On April 24th, it was scheduled for 2 pm-2:30pm. I called at 3:30pm. Then at 4:30pm. They finally came close to 5 pm. I told them I wanted to see when guys are working. First thing Roger said was "You pay me full. " There was no mentioning of payment when he came to do the estimate. I told him I will pay half. He said "No, pay in full. I am professional. I will come back if you are not happy." I came home and I am SHOCKED to find that all of my cherry trees is gone. I told them to keep the whole tree. At the day of estimate and when he came today. Also, he was supposed to take out one of the bush by the kitchen window, and trim and groom the rest of the garden. That has not been done. When I contacted BBB, they have a rating of "F" and it just shows what kind of business this is. read more

I have used Trusty Tree on numerous occasions over the past several years, and recently had them remove a pine tree from my property. Joe is super responsive, his team is friendly and conscientious. I have always found their quotes very fair for the professional and insured work they do. I highly recommend them! read more

Be aware. They give you a price then after the work is done he ask for more money. They are not trusty at all. Equipment is in poor condition too. read more