We made an appointment online for 11:20. When we arrived 20 minutes early the rooms were full of people, appointments and walk inside. They took our name when we walked in and had us wait in a room with not enough chairs for everyone who was waiting. There was no order. They took walk INS before taking people who actually had an appointment. I heard one man say he had already waited over an hour. It was chaos. The girl working was wearing sweatpants and a sweatshirt. There whole place had a very temporary feel to it like it could pick up and move in the middle of the night. They had weird attempts at decor with the price tags still on. One of the pieces of decor was ironically an hour glass. Also ironic that I was applying for a pre check to avoid lines at the airport when I ended up having to wait 40 minutes for an appointment that literally took 5 minutes. I just hope I get my pre check number but I have very little faith in these people. read more

TSA Enrollment Center - Public Services & Government Near Me - Manassas, Virginia

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Response from Business Owner: Hi Eileen, Thanks for taking the time to share your feedback--and your flair for dramatic storytelling. While we understand your frustration, we'd like to offer a bit of clarity (and maybe a reality check). First, this is an Idemia-operated TSA Enrollment Center, and we do not manage the appointment booking system. All appointments, confirmations, and scheduling quirks are handled through their national system. That means when 15 people show up early for an appointment that's already running behind due to earlier system delays--chaos, as you called it--can absolutely happen. Not because we don't care, but because we're trying to do the best with what we've been given. Second, walk-ins are only accepted when there are no-shows or we're catching up between appointments. It's not favoritism or disorganization--it's triage. And when someone "waited over an hour," it's often because they arrived before their scheduled time, then expected to be seen immediately. That's not how appointments work, anywhere. Third, our priority is efficient processing, not fashion shows. We're in the business of getting you TSA-ready, not curating your Pinterest board. If our staff is respectful, professional, and handling high volumes while wearing sweatpants, we see that as a superpower--not a scandal. Finally, you mentioned the decor. We're a federally contracted enrollment center, not a boutique. If an hourglass with a price tag threw off your vibe, we truly hope that's the worst part of your travel day. We do hope you get your PreCheck number soon--it's a five-minute process with long-term benefits. But for now, we recommend directing appointment complaints to Idemia, who can actually address them. We just check IDs, take fingerprints, and try to keep things moving in the middle of a flawed but federally regulated system. Wishing you clearer skies and fewer Yelp tantrums in the future, -- Management read more

Made my appointment on line for 9:10 in the morning so I could get on to the office. The office opened promptly and there was one other lady there also for an appointment. The 2 gals in the office were efficient and friendly and knew their job. I was in and out of there in 5 minutes also. I was not looking for a fancy office just an efficient office and the Manassas office was just that. I would recommend them to anyone that wants to take care of business and keep their day moving. when you don't honor the appointment time you have scheduled for yourself you mess up everyone else's day. Now I am anxiously awaiting my tsa number so I am all set to fly! Norma S read more

Went in for a TWIC enrollment and came out with not only a TWIC enrollment but a TSA enrollment and a notary that I was going somewhere else to get. It was a one stop shop for me that day. The young lady that did my enrollments was courteous and informative. And the notary lady was great as well. No complaints here. read more