Wish I could speak on Dr. Hsu however I never got to see her…read more Office doesn't answer phones, when I got frustrated and left an unkind message on my end, which I will admit wasn't my finest moment, I finally got a call back. They were however more concerned about the message than the medical care needed, stating they always answer their phones. Being more concerned about addressing the not answering phones comment than the actual medical emergency really says a lot about the staff. And they really don't answer phones because not even the insurance company was able to get through to them. Guess I really touched a sore spot there. Dr. Hsu should consider getting new staff unless this is actually a representation of her as a professional. But I've never actually been able to see her so I can't speak on her as a doctor. Such a shame. Update: I called multiple times so yes I did leave a voicemail with my information. Not only did I spend all morning trying to get a hold of you, but my insurance company tried too. They were met with no response as well and were very concerned that they changed my PCP immediately. When I got a call back it was because I upset you and I was never asked what medical support I needed. I was met with a "we always answer our phone, what do you mean?" So of course I was upset because I finally get a call back and it's regarding my comment. By this point, I had already changed my PCP and got an appointment for my medical situation. So, yes, I no longer needed your services. Regardless, I hope you can do better by your current and future clients. If you are unable to met demands it might be time to hire more hands or get a better system. My experience doesn't need to be everyone else's.

Dr. Hsu is a doctor's doctor. She's smart, warm and has a passion for medicine and a passion for…read moretaking care of her patients. Highly recommended and she's got a strong following of other doctors and RNs who go to her as their primary care doctor. I can't say enough nice things about her and her staff. They're extremely helpful and efficient and return phone calls when you need them to answer a question or concern. Her office is like a Beverly Hills office in that it's a beautiful office and you'll walk in looking for the Nordstrom's piano player. It's that nice and extremely clean. Trust me you'll love Dr Hsu and her great staff.

The woman at the front office does not want to be there. She is always in a bad mood. Trying to get…read moreher to send my prescriptions to the correct pharmacy is a pain.

First time patient and I am pretty disappointed with how I was treated. I called in to make an…read moreappointment in which they scheduled me and it had to be a virtual call. The day of my appointment I didn't receive a call and I had to call to check and see what happened. Turned out they didn't have me on the schedule which was frustrating. The whole process of getting an appointment, speaking to my doctor, and to get my prescription is such a long process (I called Monday 7/13 and I still haven't gotten a call back for my prescriptions). I didn't know it can take more than a week just to communicate all of this. The manager Gina has been helping me out and I can say that she is beyond rude and unprofessional (she's made this experience for me brutal). I also had to fill out forms before the doctor can be in contact with me and gina wasn't helpful. Usually when you receive forms it marks what you do and don't fill out well in this case when I thought I was finished filling out the forms and sent it through. Ginas response was this..... like can she had been more specific or help me out?

I came in expecting a standard clinic, but the experience was underwhelming. The facility is…read moreextremely outdated and apparently mid-renovation. there was dust and debris everywhere. On a hot day, I was hoping for relief inside, but there was no working AC in most of the building. The restrooms looked neglected, almost abandoned. The office itself was rundown, with peeling paint, holes in the chairs, and dirty carpets. Posters on the walls looked like they'd been up for decades. The doctor's office did have AC, but it still felt outdated. The doctor was very nice, and my appointment was brief and efficient, so I can't fault his care. I've read negative reviews about the office staff, but I didn't personally have any issues with them. Overall, the visit was just average. I can't give more than 2 stars and wouldn't return.

It is sad that these doctors get a bad rap because of the incompetence of their workers. I was…read morereferred to this doctor and i have been calling trying to get an appointment. Their mailbox is full and they wont answer any calls. i know the doctors are busy but i really wish they would pay attention to the people that work for them.

This place is great!!! It was literally one of the best experiences I've ever had at a doctors…read moreoffice. Brenda and Karen were so nice and helpful at the front. The nurse practitioner Teodora was absolutely amazing! She listened to everything I had to say and I never felt once like she was just trying to hurry up to go onto the next patient. There was barely any foot traffic there so they take their time with each patient to answer any questions or concerns. I totally recommend this business to anyone and everyone.

Great customer service , everyone is super super kind and it smells good inside , there pretty fast…read moretoo just make an app you'll be in n out in 1hr or less just depends what your getting but overall I recommend this spot

This rating is for Dr. Ryan only. She is excellent. However, the front office staff is rude, loud,…read morechomping on gum, and talk about patients behind their backs. If it weren't for Dr. Ryan being such a caring doctor, I'd find someone else. The staff gives the first impression, and I'm underwhelmed. I've worked in medicine 40 years, and if I behaved like these staff members, I would have been fired.

I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

Do you want a doctor that will not let you get a word in edgewise?…read moreDo you want a doctor that will literally not listen to a single thing that you say? Do you want a doctor to speak over you anytime you even bother to open your mouth? Do you want bad instructions with bad, outdated information? This is the place for you!!!! If you want a doctor that does not care about your health please call these people up they will jump at the chance to treat you like the invisible garbage they think you are and waste your time. They live for that there. I came to help translate for my mom and was so dumbfounded by this man I could not stop laughing, felt like I was being Punk'd. My mom fully speaks mandarin JUST LIKE THE DOCTOR and the man still would not let ANYONE get a word in. Literally asked us what we were here for when we were REFERRED. Unbelievable.

Doctor Hon is a great doctor very thorough he explains every test result every situation and what…read moreis the best course of action going forward 5 stars

Dr Wong is a great doctor and really cares about his patients ! His staff is really nice too.read more

I'm hesitant to give this review because I selfishly want Dr. Wong all to myself! Dr. Wong is the…read moremost compassionate and caring doctor I've ever had. He saved my mother's life on more than one occasion and yes, he actually looks at your file before making any judgments. In my case I had been complaining of being tired for years. Until I started seeing Dr. Wong. He read my chart and scheduled me for a sleep study. Turns out I have sleep Apnea. Every other doctor had assumed it was strictly my weight making me tired. Not Dr. Wong. He actually pays attention to your physical symptoms and does not base all his conclusions on one or two factors. EXCELLENT doctor!I.

This has been and continues to be a disturbing and stressful experience. My mother, who has…read moredementia and is an active patient under Dr. Diana Hsu's care, was left without essential medications during a transition to a neurologist. Both neurology offices confirmed that providing a temporary refill is standard practice for primary care physicians in this situation. Despite this, Dr. Hsu refused to refill the prescriptions, stating it was outside her specialty--leaving her own patient without medication. We were forced to escalate through insurance and go to urgent care to obtain medications that are routinely managed in primary care. In addition, our experience with the office staff was extremely frustrating. We often encountered confusion around basic insurance and care coordination questions and had to repeatedly follow up ourselves to move things forward. This added unnecessary stress during an already difficult situation. For a vulnerable patient with dementia, this lack of continuity of care and coordination is extremely concerning and raises serious ethical concerns, as going without necessary medication places a dementia patient at risk. This experience raises serious concerns about the standard of care being provided, especially for vulnerable patients such as those with dementia, where continuity of care is critical. Due to the seriousness of this situation, we will be reporting this through appropriate regulatory channels. Patients should be aware of how situations like this may be handled. We are immediately seeking a primary care provider that ensures appropriate and consistent care moving forward.

This has been and continues to be a disturbing and stressful experience. My mother, who has…read moredementia and is an active patient under Dr. Diana Hsu's care, was left without essential medications during a transition to a neurologist. Both neurology offices confirmed that providing a temporary refill is standard practice for primary care physicians in this situation. Despite this, Dr. Hsu refused to refill the prescriptions, stating it was outside her specialty--leaving her own patient without medication. We were forced to escalate through insurance and go to urgent care to obtain medications that are routinely managed in primary care. In addition, our experience with the office staff was extremely frustrating. We often encountered confusion around basic insurance and care coordination questions and had to repeatedly follow up ourselves to move things forward. This added unnecessary stress during an already difficult situation. For a vulnerable patient with dementia, this lack of continuity of care and coordination is extremely concerning and raises serious ethical concerns, as going without necessary medication places a dementia patient at risk. This experience raises serious concerns about the standard of care being provided, especially for vulnerable patients such as those with dementia, where continuity of care is critical. Due to the seriousness of this situation, we will be reporting this through appropriate regulatory channels. Patients should be aware of how situations like this may be handled. We are immediately seeking a primary care provider that ensures appropriate and consistent care moving forward.

Dr. Ebony King has truly been life-changing for me, and I cannot express enough gratitude for the…read morecare and support she has provided. She helped guide me through a very serious surgery with compassion and expertise, and she also helped me when I was struggling to heal from serious car accident injuries and other health issues. When I wasn't recovering well, she created a thoughtful, effective health plan that finally put me on the path to healing. Beyond those critical moments, Dr. King has helped me improve my overall health. She takes the time to explain everything clearly. She is a talented doctor and patient educator, and her intelligence and encouragement truly set her apart. She is not only an exceptional professional but also an incredibly supportive and an articulate person. I will always be grateful for her impact on my life. If you have the opportunity to have Dr. Ebony King as your doctor, consider yourself lucky!

walked in RIGHT at the 15 minute grace period, was told we would be able to proceed with…read moreappointment, was then later told we had to reschedule because we didn't pay the co-pay within the 15 minute grace period. not sure how this is our fault as we didn't have the option to pay online or earlier on our own? it us up to the front desk to get the transaction ready. we walked in right at the grace period but were denied an appointment because we would have paid the $20 co-pay at 8:36 not at 8:35.. 60 seconds too late, also WE WERE THE ONLY PEOPLE IN THE WAITING ROOM we've had appointments in the past when we were maybe a few minutes late and were told to just pay after or we would be billed. keep in mind this appointment was expected to be no longer than 10 mins..