I've been going here quarterly for at least the past 3 years, and they've done a great job. I…read morealways look forward to my visits, and both the doctors and staff are very professional and sincere. Couldn't be happier with my experience!

We fired this company. The office staff was very rude and unprofessional. I didn't appreciate it…read morewhen the Dr. wouldn't allow me to speak my opinion on my child's health. I am the parent and if I see something that isn't right I want to say something. I was never listened to. My concerns are just as valid and my minor child.

I'm sharing my experience as a new patient at Ridgeline Medical because I think it may help others…read moredecide whether this type of care is the right fit for them. 1. Intake Confusion & Reassignment Between Providers At my first appointment, I brought a list of basic, over-the-counter supplements. There was a misunderstanding, and the clinic believed I was taking peptides. Because of this, I was moved from Monica to Christina for follow-up care. I later learned that none of my supplements were peptides, which made me feel as though my intake information may not have been fully reviewed before decisions were made about redirecting me. 2. Appointment Length Did Not Match What Was Documented My appointment with Christina was documented as a one-hour visit, but we spent about ten minutes together. I had prepared a list of questions ahead of time, but there wasn't enough time to go over most of them. The visit felt rushed, and I left without clarity on several concerns I came in to discuss. 3. Injectable Medication With No Instructions I was prescribed an injectable medication, but I did not receive any instruction on how to administer it--no verbal guidance, no written steps, and no demonstration on: * how to draw the medication * which needle to use * how to give the injection safely When I tried to do it at home, I later discovered I used the wrong needle type, which was stressful and something that could have been avoided with basic instruction. 4. Cash-Pay Model Disclosed Only After the Appointment When I got home and went through my packet, I found a letter explaining that Christina would be transitioning into a $350 cash-pay-only model, with required 12-week follow-ups. This had not been mentioned during the appointment, and had I known that beforehand, it would have significantly affected my decisions. 5. IV Department Felt Disconnected From the Medical Staff During my IV visit, the staff member overseeing the infusion had not reviewed my chart and asked detailed questions I had already answered with two other staff members. I later learned the individual was not a nurse. This added to the feeling of inconsistent communication between departments. 6. Internal Transfer Into the Aesthetic Division (Not By Choice) Because of the earlier misunderstanding about supplements, I was shifted internally into interactions with staff on the Aesthetic side--even though my care was scheduled through Ridgeline Medical and billed through insurance. I did not seek Aesthetic services; this happened entirely due to the clinic's internal processes. Later, when I shared feedback with the clinic, I was told I should review Ridgeline Aesthetics instead of Ridgeline Medical--despite the fact that all of my appointments, billing, and treatment were through the Medical division. This created even more confusion. 7. Owner Contacted Me Once, But Not After Later Concerns The owner did reach out to me initially, and I appreciated that. However, after two later concerns developed, I sent follow-up messages and did not receive a response. 8. Two Unexpected Public Encounters After Leaving Feedback After leaving feedback, I experienced two separate encounters in public with a staff member I had interacted with at the clinic. In the first encounter, I was addressed by an alias I had used only in a review, not the name I used in the clinic. This was unexpected and made me uncomfortable. I emailed the owner afterward but did not receive a reply. A week later, there was another public interaction involving the same staff member, which again felt inappropriate and left me unsettled. I emailed the owner a second time but received no response. These two experiences ultimately made me feel the need to share my experience publicly so future patients have the full picture. Overall Summary Ridgeline Medical may be a good fit for people who prefer a boutique-style, cash-pay model with integrated Medical and Aesthetic components. However, in my personal experience: * communication between departments was inconsistent * injectable medication instructions were not provided * appointment lengths did not match the time documented * important cash-pay changes were disclosed only after the visit * internal handoffs between Medical and Aesthetics were confusing * I experienced two uncomfortable public encounters after providing feedback I'm sharing this so others can make an informed decision about whether this kind of clinic structure and care model aligns with what they're looking for.

I would give 10 stars if I could. Quality clinic- in my experience for Urgent Care and Primary…read moreCare. If you are from out of town or new in town, please go here. They will help you or properly refer you. The staff is wonderful, from the front desk to nurses to physicians. Also, very responsive to calls/messages which makes a world of a difference.

My child has hypothyroidism and is a patient here. The doctor is very Thoreau, and skilled at his…read morejob. He also has a good bedside Manner and seems fairly compassionate. Although no one enjoys the blood draw the staff does a very good job, they are quick, rarely bruised her, and always offer a toy or balloon afterwards. My only complaint is that the office staff sometimes fails to give appointment reminder calls... but to be fair appointments are usually spaced six months apart (which is why I want the call, lol).

Billing is absolutely horrible. No notices other than electronic which is a convenient format…read moreunless it doesn't deliver and should always be followed up with paper.

I thought Chris Edwards, PA was a good medical professional. But after researching a few of the…read moremedication's, he prescribed for me and the interactions. they had with my other medications, I don't feel that way anymore. I became severely sick due to hydroxyzine having a adverse reaction from other medication. I was taking should not been given with Tizadine. I have since sought out a doctor and not a PA as my family physician. I won't be returning to Chris Edwards, PA.

Great providers they actually care and listen to problems. The staff is friendly and accommodating…read more Would recommend this office for all ages.

Medically they are good. However, avoid this place like the…read moreplague as every visit requires weeks/months of follow-ups corrections to their billing = simply not worth the time & aggravation & unnecessary (extra?) payments. As this has been going on for at least 3.5 yrs & is getting worse, I dread to think what the future holds!! :( If you doubt me, then looks at all the reviews on Google Maps

I've been seeing Dr. Mayo for some time now and couldn't be happier with the care I receive. He is…read moreknowledgeable, attentive, and genuinely cares about his patients That said, the administrative side of this office leaves a lot to be desired. Any time I need a referral, prescription refill, or follow-up communication, it takes multiple phone calls and several days--sometimes longer. It's become a consistent issue, which is incredibly frustrating when managing ongoing health needs. Every time I raise the concern, I'm told the delay is due to the pharmacy. However, other members of my family--who use the exact same pharmacy--never experience these issues. It's pretty clear the problem doesn't lie with the pharmacy. I truly value my doctor and will continue seeing him, but I hope the office takes steps to improve the efficiency and accountability of their support processes. Patients shouldn't have to chase down basic care needs after leaving the exam room.

Good place to go unless you have to deal with crabby people president of the company is awesomeread more

Dr. DBK is the best doctor I have ever been to. If you have something wrong with you, this is the…read moredoctor you want to see. He is a bulldog and will not give up until he figures it out. Excellent bedside manner. Just an excellent doctor all the way around. He has been my doctor for the last 10 years and I just love him.

Dr has been with Idaho Falls for many years. He is such a great Dr. You will not be disappointed…read more And his staff, the best

Everything about this facility is great. I've had knee, hand and foot surgeries, by three different…read moreproviders and I am very happy with them all.

This review is for Dr. Logan Cooper and his PA-C assistant. If you're considering hip replacement…read moresurgery by Dr. Cooper, I strongly suggest DON'T DO IT...until you've had a 2nd or even 3rd opinion by specialists who perform the (posterior) surgery. Dr. Cooper specializes in the (anterior) approach, boasting 6-week healing times on average. It has now been a YEAR since my hip replacement. To this day my thigh, from my knee upward to my hip, is numb and the tendon damage by the incision hinders my ability to get dressed or walk short distances or even sleep. I live on painkillers, which offer some relief, but overall I am much worse off than before the surgery and I may never recover. 7 weeks of physical therapy did absolutely nothing to aid with these issues. To literally add insult to injury, I later discovered that Summit was billing my insurance for my follow up visits which were necessitated by the nerve and tendon damage. At first Dr. Cooper and his PA-C assistant, Joel Whiting, boasted about 6-week healing times...then it was "give it a few more months" then during my last follow up 6 months ago I was told "well sometimes it can take a year to heal." I was totally blown-off at that point leaving me with zero suggestions and zero empathy. I am in my 50's, average height, not overweight and have a muscular build. After multiple visits to another orthopedic surgeon outside of Summit, I was informed by that surgeon he does not do the anterior surgeries due to the increased chances of nerve and tendon damage. I highly recommend seeking multiple opinions and acquiring all the facts before making a decision!