I wish I had read Tina's review before I went to Tuesdays! The staff are rude and the service is the worst I have experienced. I dropped off a dress for a small alteration. It took 2 weeks and the cost was ridiculous. I tried to be polite but in this toxic environment it just wouldn't work. I'll be sure to spread the word!! read more

I brought my wedding dress in to be cleaned back in August. Since then I've been in multiple times, emailed multiple times, called multiple times (which always goes straight to voice mail so I leave messages) and have yet to get a straight answer or a call back. I've never received a phone call about my dress and it's been 3 months. Every time I go in I am told it's not ready unless someone has called me or that they will call me in a few days which never happens. I'm starting to think they've lost my dress or ruined it and are avoiding the situation. Not sure what else to do at this point- posting this as a last resort. I just want my dress back and will not be using them for my dry cleaning again. read more

Best cleaners in the city. Lesa and the team will take very good care of your clothing and duvets.

Alteration customers - BEWARE. Don't make the same mistake as me and forget to ask for a quote. I took in a simple jersey dress to be shortened and had a tie belt made out of the scrap material and this cost me $75!!! If I had been provided with this quote when I dropped the dress off I would have NEVER proceeded with the service. The dress cost less than the cost to take 2 inches off the bottom. I also had two spaghetti straps shortened which cost $25! Unbelievable. It's unfortunate because I've used their alteration service once before (to have a button added to a shirt) and the cost was very reasonable. To make matters worse, the front desk lady was not very accommodating when I expressed my shock and amazement and only said "you were provided with a quote when you dropped your stuff off. I was there." Talk about great customer service. Sadly, I will not be going back for future alterations. read more

Avoid at all costs!! The absolute worst service we have ever experienced! After years of overlooking broken buttons, missing items (eventually found when we brought them to their attention) and poor drycleaning that needed to be redone, we have finally decided enough is enough. My husband dropped off a number of his dress shirts and jacket of mine just before the pandemic, when he picked them up, his shirts were fine but my jacket still had the spilled soup stains he had specifically taken it in for. I called and they said they would note it on our account and would clean it again at no charge next time we take it in. Pandemic hit, so of course we didn't need regular drycleaning. After nearly 2 years, my husband took in the jacket, along with several of his dress shirts earlier this week and mentioned the note on our account for the jacket, they said ok but at pick up, they charged him another $30 for it. He explained that it was to be cleaned at no cost as we had already paid $30 last time and the stains were not cleaned. The employee proceeded to aggressively refuse and told him it had been too long, they would not honour their commitment. What?! My husband, shocked by such appalling and unprofessional behaviour, explained the pandemic was the reason we waited so long and they never stated it had to be brought in by any deadline. She began yelling, refusing to accept or offer any form of an apology for the poor service to begin with and leaving me without the ability to wear the jacket for 2 years. He left in disbelief and vowed never to use them again. Don't waste your time or money, read the other reviews, this is common occurrence and completely unacceptable. read more

Extremely expensive. Every time I take something there, I get surprised with the bill after. Not sure if the standard is to give the fina price after, but it should be before. I paid $18 to wash a simple button shirt. Will go elsewhere next time. read more

I was not expecting a bill for $46.00 for *3* simple items. Me: "This is much more than I had anticipated" Shop: "I hope you have a nice weekend!" The staff is friendly, and had given me helpful advice about dry cleaning various items, but felt the prices left something to be desired. I'm kicking myself for not reading the reviews here first! read more

Dry cleaning is always an exorbitant expense but I would rather trust a professional result than quibble about price. Don't get me wrong, I find Tuesdays charging a "specialty fabric" fee on cotton products to be sharp practice (I wouldn't exactly bring my Burlap vest in for dry cleaning). What I find most offensive about Tuesdays is the amount of waste! Each item has its own bag and paper collar and is bundled together with a metal clip. Then there's the additional envelope, receipt, and hangers with every accessory (and I mean "every"!). The majority of this crap is unnecessary. I'm not sure how they claim to recycle every hanger when the return of reusable condition hangers has to be very low. The claim must really mean they recycle every hanger that is possible to recycle - big deal, so you're not an environmental nazi (no Scout badge for you!) That said, the end product is good but not good enough. The excess environmental impact is a deal breaker. If they would provide an option for Green Service (not exactly green but what the hell), I'd probably return. Hope you read this Tuesdays! read more

I posted an issue I had with Tuesday's before on Yelp, however how they addressed the issue was top notch. I had Lisa (owner) contact me regarding the negative review, she immediately apologized for the customer service person and told me to come in and bring the shirt. She washed the shirt and had it for a few days where she fixed the problem, however she went above and beyond by washing it as I would at home. She informed me that if I were to wash it myself I would continue to have this problem, she then said she would pay for the shirt and call the manufacturer and take care of it herself. I admit, I spoke to fast and should've contacted her directly. I'm more than pleased and to say the least shocked on how well she handled and dealt with the complaint. I will continue dropping off my shirts there knowing they are in good hands. read more

So, I needed some dry cleaning done in Vancouver while here on business. 1 suit - 3 shirts. Not cheap. But not ridiculous. Next day pickup - which was good. The bad... lost 5 buttons (which weren't even loose) on my suit. Weren't replaced and I didn't notice until the following morning. Would have been nice if they replaced them or at least mentioned it. read more

Best drycleaners in the city! Jack the tailor is wonderful. I would trust him with anything. Staff (including Jack) are incredibly warm and friendly, very helpful and have a willingness to please. Highly recommended. read more

Taryn should be called Karen. I received the most horrendous customer service from her and will never use their services again. She literally screamed and ranted at me for simply pointing out the alteration I'd requested hadn't been done. I was shocked at her extremely unprofessional behaviour. If you don't want unnecessary conflict in your life, I strongly suggest you avoid this establishment. read more

I spend between $200-$300 monthly on dry cleaning etc and primarily go to Tuesday's except when travelling. Today I called at 9:00 am to see about same day alterations on 4 dress pants. They said yes but it would cost me $5/pair on top of the standard fee. I said ok I'll walk over now. They called back and said come in at 10:00 as the tailor would be in to properly measure the hem/inseam. I arrived at 10:00 and they pretended as if I had not just called and arranged the alteration. The girl at the front snickered and asked the tailor and he responded no before she could finish without even looking up. Terrible service! Walked them down the street to the dry cleaner on 4th and Yew and had them hemmed in 4 hours with no extra charge. My new go to place! It only takes one bad experience to lose a customer and you successfully lost me and my family today. read more

Wow! These people worked a miracle. I have a white snowboard jacket, which was stuck in the dryer with red lipstick. It came out completely splattered in red all over. I had tried to wash it and dry it myself, which ultimately did nothing but probably made it stick onto the jacket even more. So the jacket was at the back of my closet for over a year, and I didn't have the heart to throw it out because I LOVED this jacket. I thought I would bleach it, but then I decided to try out professional cleaning. THEY GOT EVERYTHING OUT. IT IS SPARKLING WHITE!!!!!! Thank you Tuesdays!!!!!!! read more

I was in Vancouver visiting family for the holidays. I had previously dry cleaned my favourite white sweater that had spaghetti sauce on it, however, my New York dry cleaners couldn't get the stain out. In a last ditch effort, I asked my mother if she had any magic tips, she said "take it to Tuesday's". I couldn't be happier that they managed to get out all the stains all while doing it with a smile on their face. Thank you Tuesdays Fine Dry cleaners! read more

I took my prom dress to be altered at Tuesdays Dry Cleaners and I was less than satisfied. When I went in to have marked the seamstress put one pin in it and didn't even ask me to try it on with the high heels I brought in (which I was very clearly holding). When I got the dress back it was two inches too short and I cried. There is no extra fabric on the hem so there is not way for it to be fixed. I will never be going back here. read more

Tuesdays has a culture of missed commitments and then lying in an attempt to smooth things over. If you travel and need your items on a promised date you should avoid this place. Twice in the last year they have missed delivery dates then lied in an attempt to cover up....used a hold back as an excuse, when I requested my shirts so I could press them myself (told washed but not yet pressed) turns out they hadn't been touched. Gone for good now. Mike read more

Wow! Who would have thought service would be so stellar at a dry cleaner that I would feel compelled to review them. I dropped off my quilt king blanket that I love. The first impression was a clean and organized space. The gentlemen who helped me was super friendly. He took my information, I got my ticket and was told it would be ready in a week. Worked for me. Please note this was for a household item. I'm sure clothes could be ready faster. I kind of slacked on picking up my items. However within that time I received a hand written note thanking me for my business. On top of it the cards handwritten message was not just a sentence. Just wow! These people know how to do customer service and make someone feel appreciated. Without a doubt I'll be recommending them and I'll be a repeat customer. read more

W've been clients for years, but as of today, the plug is being pulled. They've ruined (actually disintegrated) the lining on two different garments, and then had the audacity to say they didn't do it, and charged $76.00 to fix. My husband has repeatedly asked for his shirts to be "laundered" only to have them dry-cleaned at $12.00 a piece! They just don't give a flying hoot - we're gone after 15 years - I hear Busy Bee is good! Tuesdays will not see us again. read more

I took in a dance dress to be dry cleaned which had gems glued onto it. Lisa had mentioned that some (i repeat, some) of them might come off because they weren't well glued on/loose, and I said that's fine as I had some extras I could re glue after. I figured it wouldn't be too much of an issue since the dress had been professionally cleaned numerous times before and the gems were always fine. When I picked up the dress, not one gem was left on the dress, and there's glue spots all over it. We are talking an expensive dance show dress here so this is pretty upsetting. When I called in and spoke to Lisa, she just gave me an 'I told you so', and could literally not care less telling me that previous cleaners must not have actually cleaned it. In any case, I won't be going back and I wouldn't recommend them unless it's for basic items. I would NEVER trust them with any of my other dance costumes, let alone a wedding dress. That's horrifying. read more

Unprofessional costumer service, rude cashier and bad cleaning job, i send them email to complain but I never got a reply. After many years of being their costumer now it is time to move on, i would never recommend this dry cleaner to any one. read more

Beware the coupons! I stopped by to get a price list, which they gave me along with a brochure containing a few discount coupons. I decided to give Tuesdays a try and brought in some items for cleaning. When I came to pick up my things, the counter person adamantly refused to honour the coupon. "We don't accept coupons for your first order! Try using it next time!" Nowhere on their brochure do they state this policy. There won't be a next time. Furious read more

Was very impressed with Tuesdays Fine Drycleaning - the clothing alterations were perfect, the staff lovely, and it was very affordable. I was even sent a handwritten card thanking me for using their business - couldn't rate them higher! Highly recommend to all. read more

Tuesday's seems to have two business listings for the same place. My first recommendation to anyone trying to get a wedding dress cleaned is look through their "filtered" Yelp reviews. My mistake, I didn't. The people at Tuesday's do NOT know what they're doing when it comes to fine detail dresses. The melted parts of my dress (yes, it was an accident) but for the price I paid and because of the sentimentality that this dress holds, it's inexcusable. What's worse, I didn't do my research properly. Look at all their reviews for their cleaning services that got filtered out... I think you'll see a trend. Do your research ladies! read more

I am not expecting dry clean everyday wear at Tuesday would cost me each item $14.50 to $23.50 and if good quality clean, irion i don't mind to pay BUT very very poorly result. I am not recomend to anyone , would be best just do your laugdry at home you can have better result then wast your money to this place ... 26 items a bill $498.14 still not clean. Shirt, blouse were still wrinkly... read more

Dry cleaning is one of those services I took for granted. Not any longer. Tuesday's have changed my mind and shown me what a difference friendly, professional service can do for your clothing, drapery, furniture covers, you name it. Did I mention they keep their promises, have parking, are open on weekends, do alterations, recycle your hangers and are in the same block as Pirate Joes? Do your self a favor and get to know Lisa and her staff. read more

Horrible, nightmare of an experience, bottom line we took in some clothes after a cruise we went on, nothing major just wanted to freshen them up. Brand new pair of aritzia pants just worn twice had returned with some rust colored stain on them. Called them back Katherine or Kate said just return them, when my husband did she told them that if they couldn't remove it they would compensate, fine. After not getting back to me i called them and was told basically too bad! It is mine and the aritzia corporations problem! Lisa the manager called me to rub that fact in my face, funny thing is they will give me a credit but why would I reuse a service that failed the first time? When asked her this question she hung up on me! Pretty professional, Lisa! Anywho would not recommend it! Was recommended by a friend whom as a true friend will also not be using their services any more. I know this is a first world problem and there are bigger more horrible situations in this world of ours, but the pants were expensive and when you finally find something that fits it sucks! read more

Been here for years ... and it has got worse the past few years (change in ownership?). They have ruined a jacket of mine (putting a hole it it where they tried to clean a stain) and most recently ... have lost a pair of pants I took in to be altered. Weekend staff is of no help and no one returns calls. For a dry cleaner that charges high end prices ...the service and product didn't live up to it. read more

This place is horrible!!!!!!!! I dropped off my wedding dress on a Saturday to be dry cleaned for my fitting on the follow Saturday. The girl at the counter told me that she would get their wedding specialist Lesa to contact me on Monday and give me the quote to see whether or not its okay to go ahead and dry clean it and get a method of payment. I didn't hear from them and finally called them on Thursday to follow up with them. They people were not very nice, I spoke with Lesa and she wasn't very nice until she saw that I bought my dress from Something Blue which refers lots of business to them. Told me the flat rate was $150 and she was surprised that Heather from Something Blue didn't tell me at all. Then Lesa told me that she will call me the next day to get a method of payment and Heather will come pick it up. Guess what? I didn't hear from them again and I called them on Saturaday morning the day of my dress fitting to see if the dress was picked up as I didn't hear from anyone. Of course, dress was still there dry cleaned but they needed another half hour to steam it. Then the assistant manager told me rudely that I should have arranged it with Something Blue to come get it. I told her that I bought my dress back in October and was told that Lesa from their store would contact Something Blue and they would come get it. I contacted Heather at Something Blue to ask about what happened and she said that we needed to reschedule the appointment and since I have already been dealing with them that I should pick up the dress myself. What kind of service is this from both sides? Something Blue, Heather said to me that this was a service they provided their brides and I had to call numerous times to find out when I can go in for a fitting. I had to leave voicemail and try to call and no one got back to me. I finally got through and was told that I would be contacted and didnt again. Finally they called me back to set up a date for my first fitting. This is very disappointing as I heard great things from friend who spending $10000 on her dress. This was the first place I went to look at dresses and they were nice at first so I bought my dress there. Just because I didn't spend that much money doesnt mean I should get crappy service and no follow through. read more

Shortly after I used their services, I received a voicemail message containing some promotional information about the store. When I give my phone number to a dry cleaner, I am not authorizing them to bother me with phone ads! They have since assured me that I am off their call list. If you do use them, you might want to tell them to not to bother with you with ads...or just go somewhere where they have the sense not to do it in the first place. Oh, and definitely way more expensive than other places. read more

My dress was such a mess when I dropped it off,I did not think it would come back looking brand new but it did! Great job making my dress not only look amazing again but they boxed it up very nicely too! I will definately reccomend Tuesdays Cleaners to my future bride friends! read more

My expensive dress was ruined by Tuesdays fine drycleaning. Eventually they did reimburse me, but it took several visits over several months. Not a cheap dress. Although they reimbursed me, I found the service wanting - I did not feel well taken care of. My friend had her clothing also ruined here. She was assured that the food spilled on her clothes would be removable. She got the clothes back with soup still on them. read more

Do NOT take your wedding dress here! I am a very tough person (i.e. in no way emotionally fragile) and they made me cry. I took my dress here since they are the only "certified" wedding dress cleaners in Vancouver. I'd never had to clean a wedding dress before and I figured some credentials would be good. I needed my dress cleaned for an at-home reception after our destination wedding. I took it in and highlighted a small pink spot on the front of the dress that was stained by juice from a cherry. I asked them to pay particular attention to it. I gave them two weeks to have it cleaned before the reception. She told me they would call me when it was ready. Three days before the reception I still hadn't heard so I called them. Apparently, the dress was ready. I went in and the pink stain had morphed into a bright yellow stain with white soap scum all around it. The dress had a note on it saying that she would "continue to work on it next time I brought it in". What?? Next time? Would you wear a dirty shirt and then bring it back to be properly cleaned next time? I told them it wasn't acceptable. They promised to clean it again. The morning of the recepption, I go in to pick it up and nothing has changed. The stain is exactly the same! How could you clean and PRESS a dress twice with the same giant stain on it? The girl behind the counter calls the owner and I can hear her saying "yes, it's very visible". At this point, I start to cry from sheer frustration. I have to wear this dress in three hours and the small pink stain was a whole lot less visible than this bright yellow one. The owner rushes in and cleans the dress AGAIN. By this time, the silk of the dress is ratty in places from the excessive cleaning, beading has come loose and the stain is still there. It is lmuch less obvious (thank god), but still crusted with soap scum. I have to ask them to clean the scum off the dress. I finally had to wear it with the stain. I would NEVER, EVER take anything to these incompetents again. read more

I wish I had found the review above before taking my wedding dress to be drycleaned here. TERRIBLE Service. My dress came back without key attachments to it with no explanation and new stains that were not there at the beginning. The lady who deals with wedding dress brushes off your concerns and doesn't listen. The staff that work there are downright rude. They are not interested in provided good service and get aggressive if you bring up your issues with them. In this economy it is absolutely shocking service and a horrible experience to have to go through. Avoid at all costs. read more

I am surprised by the negative reviews regarding Tuesdays Drycleaning. I have brought dry cleaning here since the mid 1990's. I have never had items returned stained, shrunken, torn, or wrecked (I have had this from other dry cleaners). When we moved out of Kits i went to a cleaner in our area who shrunk all shirts taken there and stained another one so they were no longer usable. When Lisa heard she offered to recommend a cleaner near our home. We elected to drive across Vancouver to stick with Tuesdays! That was 1999 and we come here to this day. They are not the cheapest but I would rather pay a bit extra for the clothes that require dry cleaning and know they will be properly cleaned. read more

Cannot recommend this place. Very expensive garments tailoring fiasco. Same dry cleaning special fabric. Warning to you.

I used to think this was a nice (though expensive) place to go. Until I asked them to fix a small tare in my dress. Not only was it the worst repair job I've ever seen, they lied to me by saying that I approved the repair plan. The dress is pretty much ruined, unless I want to wear it with a huge mess of stitches on the front. In the end, the manager had a very dismissive and cavalier attitude and basically didn't care one way of the other if I came back again or not. I truly warn people away from this place. Seems fine and dandy at first, but if you ever have a problem, don't count on them to be supportive or even sorry. read more

I've taken items to Tuesday's for dry cleaning on two separate occasions. The first time was a wool coat with a belt, I stressed to please not lose the belt. They lost the belt, and asked me to give them a week to find it. They did find the belt eventually, but I was not offered any discount or anything for the hassle. I decided to give them a second chance because they are located so close to me. I took a whole pile of items in, and when I went back to pick them up, I checked very carefully to make sure everything was accounted for-- and it wasn't! They lost my favourite Aritzia slacks. I had to pay for the whole dry cleaning bill and have been told to wait a week to see if they can find the pants. I am still waiting. I'll keep you posted. So annoyed. Will not be coming back. read more

I had a fantastic experience with Tuesdays Drycleaners. I brought them my wedding dress the DAY BEFORE I had to leave for my wedding, having just picked it up from alterations and noticing it was dirtier than I remembered (I bought a sample dress). They showed me one option for spot-cleaning, but were worried it might further damage the already fragile silk organza, and then decided it would be best to completely clean, and press the entire garmet. Without prompting, they promised to have it ready by 10am the next morning, and then called me at 8:15am to tell me it was ready for pick up. We grabbed it literally en route to our wedding, and it looked absolutely brand new, cleaner than I even knew it could be. They put it in a new bag as not to dirty it with the old one, and were amazingly sweet and well wishing. I will be taking my dress back to them for a final cleaning before storage, as well as my husbands J. Crew suit, and all of my future drycleaning from this point on. Really spectacular customer service, beyond five stars. read more

I almost took my suit here till I read these reviews. Thank you. Anyone know a good place? I got gum on my suit and im having a hard tine picking it out myself. read more