Bought my shed from Home Depot in Delafield, WI. I had a great experience buying the shed from HD and was promptly contacted by Yoselin from Tuff Sheds. She walked me through the process for getting the shed and even took the time to go over some additional options which I added on. I needed to get building permits pulled and the site prepared with a compacted gravel pad. During the time it took me, Yoselin followed up every other week to check on my progress. Once I had my site prepared, I called Yoselin back and she set me up with an installation date three weeks out. The building crew came and installed the shed in a single day. They were courteous, clean, and did an excellent job. I am exceptionally happy with the entire process. After reading a lot of reviews, I think a lot of people's problems come from a lack of preparation. Tuff Shed's materials clearly state what is needed for the site preparation. I found contacting Tuff Shed and there communication and customer service well above average. I was really impressed with them top to bottom. read more

Atrocious. Spent nearly $10k. Asked for a refund due to incompetence during the process. Gave them another chance, and they dropped the ball again. The issue is simple. The call center handles the initial sale and tells you whatever you want to hear to sell the product. Then you get a rep who explains the reality of the permitting process, additional construction required not offered by Tuff Shed, and the sheer bureaucratic difficulty this company has trouble navigating. The call center tells you 2 to 3 weeks on the first call. A month later the rep told me 45 days. It is a shame, because it looks to be a high-quality product. Suggestion to senior leadership: Let the rep work the case from start to finish instead of outsourcing every task to another teammate who has no clue what they are doing or where you stand in the process. They make promises they can't keep and are ill-equipped to handle the permitting process with your average municipality, but they'll happily take your $600-$700 permit fee and ask you do mark an "x" on the plat of survey of your property where you want the shed after promising you full-service and guidance during the sale. Store: Mundelein, IL - Home Depot. read more

I purchased my Tuff Shed through HOME DEPOT (online). After a couple of calls from Tough Shed, we got it scheduled. It was installed very professionally this morning by great carpenters (3 Brothers Carpentry). I watched most of the work being done, and was extremely impressed with the care that they took to properly install my new shed. I highly recommend! read more

Tuff Shed Chicago - 8'x12' Tahoe Series - Sheds & Outdoor Storage Near Me - Franklin Park, Illinois

"I have wanted a shed for many years, so I finally started seriously looking. My husband said if you are going to get one, go to Tuff Shed in Franklin Park, so I called. An awesome man by the name of Tom Lichon was my salesman, he was so helpful, and kind and had the patience to help me. I am so happy with the way my shed turned out and I love it. I will recommend Tom with Tuff Shed with all my friends and family." -Marianne Nadolny read more

Tuff Shed Chicago - Tuff Shed - Sheds & Outdoor Storage Near Me - Franklin Park, Illinois

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We are very pleased with our new TuffShed, it is exactly what we hoped for. The process was easy thanks to the terrific people at this company. Tom Lichon, our salesperson, had very helpful suggestions, was easy to get ahold of when we had a question and came out in person to check the site before install. Veronica helped us navigate all the permits needed. Highly recommend! read more

I was looking for a shed that would have a door higher than 6 feet. Craig set me up with just what I needed, and even came out on his day off to make sure my concrete pad would work. Donna scheduled me right away. The delivery crew, led by Elvin Ortega, was fast and courteous, even putting it up in a bad rain storm. They came back the next day to finish the painting, and the shed looks fantastic. I could not be happier that I chose Tuff Shed of Chicago. read more

Failed to deliver what they promised. I was told the would bring the shelf to level with in 4 inches for free and any thing beyond that I would need to pay a fee. The shed was installed out of level and not a work from the installers. They also failed to place the shed squarely in the yard! The shed sits about 6 degrees out of square. There are also many gap where I can see outside that should have been filled with caulk. They also drilled through the floor boards cracking them. I called about the leveling issue three times so far and have yet to hear back from anyone. read more

Tuff Shed Chicago - Sheds & Outdoor Storage Near Me - Franklin Park, Illinois

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Worst experience ever with Tuff Shed!! Mud was left in several places, NO clean up behind themselves. Very rude and disrespectful towards women. Rush job paint on Shed is terrible looks like a two year old did the job. I paid a lot of money for this?? read more

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I had a lousy experience with the Tuff Shed office in Palatine and trying to get anyone at corporate to help was an aggravating waste of time. This review is for dealing with Curt P. He was able to get me the shed I wanted and installed in a timely manner. I want to thank him and his team for the job well done. I am happy with the quality and have received many compliments on it from the neighbors. read more

Tuff Shed Chicago - Installed by Tuff Shed Franklin Park, IL - Sheds & Outdoor Storage Near Me - Franklin Park, Illinois

I had dreamed of a beautiful garden shed but it appears like a nice garage with cheap windows and doors for roughly $11,000.00 This is just the business office. They have caller ID and the chances of your call being answered is 0 to none :/. If you purchase through tuff shed, you will deal with this office. The scheduler is quite nice but I believe due to their changes within their management team, The IL franchise is quite disorganized and not really dependable when you're spending $1000's on customized sheds. I don't know where to begin. My salesman Eric Hupp in Lisle has been really great but there are some forewarnings for you if your costs surpassed $10k on the shed. Do your pricing research. I specifically asked for French doors that pull out (both doors) and they took the liberty of charging almost $1100 for the cheapest $300 doors that they could get at Menards (master craft brand. Their cheapest at $300) and included a $7 door knob and it looks cheap and feels cheap. I should've asked for customized windows that were larger, They too look very cheap/plastic and out of place but you can google other tuffshed photos (Clearly not built in IL) where you can see how they should look if you're not looking for a standard storage system. There are ways to make them look more fancy and I had assumed that is why I was paying the extra $5500 but mine are not attractive (AT ALL). They are standard garage after thoughts and they cheapest product that they can use that will hold up long enough for you to not call for a repair. .... We paid $1600 for lap siding that should've looked like our house shingle style (we have a victorian) I'm assuming that it would've taken longer so the installers just threw it up like a garage. This was supposed to be a customized beautiful shed that opens up into my garden. It now looks nice and big but cheap if that makes sense. Our salesman made a visit to our house a couple of times and understood that we wanted it to look like our house. The installers are not paid to care. My house is only a few feet away, you would've thought that the installers would've connected the two looks but as I said, they probably would've had to put more time in it than they wanted to (but it still cost me $1600..le sigh).. Make sure your concrete is done correctly. They came out twice.. 1 time they allowed me to be free of the reschedule fee of $175, the second time it was still not leveled and although I tipped the installers almost $300.. one of them was upset and told me that he's going to make sure that I pay $275 rescheduling fee (and I did). They threw all of the material on my driveway so we were inconvenienced with parking for an additional 2 weeks. They killed my grass during installation day.. Bottom line, this is a great way to go to customize your shed but if you want something other than a cheap look with cheap trim and cheap products (doors, windows, trim) I would request better trim and pay a little extra and DO NOT allow them to purchase your things. They will up-charge you by 200% and you will not get what you had requested (Ie.. Cheap Menard Doors where only 1 door open, the other uses a latch and you must grab it to swing it open. just C.H.E.A.P) Since we had quite a few cheap products installed, we will probably have to change the windows and molding etc when $$ allows. This was an expensive job. I don't know if It would've been just better to use a builder or if it was still ok to go through tuff shed. read more

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Stay away. If I could choose 0 star I would. Totally unprofessional people, awful experience. We had our shed installed and had ordered and paid for he anchors, as its required where we live. When they installed, the two guys had no idea they had to anchor the shed so didn't do it. Also, they didn't respect our design, had no clue where to put the window etc. It's been almost three weeks and our shed is still not anchored, we won't pass the inspection from the county. So, you order and pay full amount for something, you don't get it and then nobody seems to care a bit about your problem. Worse experience yet with contractors in the DC area, and so disappointed by Home Depot. read more

These guys were amazing.. the plan did not start off as expected.. the truck arrived with the shed but it was the wrong dimensions by no fault of Tuff Shed.. I spoke to two of their customer service people and they were able to come up with a very quick solution.. they dropped off the pieces of the shed that they could start building and quickly manufactured the other two wall so I could still have it installed the same day.. The two installers were polite courteous and respectful to my property. They cleaned up thoroughly before leaving.. I researched many companies before I purchased the shed.. this was to be a she shed for my daughter. I can honestly say without hesitation this is a top-notch company who stands behind their word and their work. Because of that I give them 5 stars read more

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Visited tough shed and worked with Bill Hein. Very nice. Put a deposit down on a display shed, but was unable to have the unit installed. Bill sent email back to us confirming cancellation and said the return of monies was 5 days out. That was 7 weeks ago. Since Bill is not responding to emails and I do not have my check - I am posting this in Yelp for others to consider before visiting/entering into agreements with this business. Of course, this review will change to three stars when I get my check. Tough Shed, the ball is in your court. Update to my review...moving from one star to two. After multiple calls to office in Des Plaines and tweeting directly to Tuff Shed, finally got a check - 9 weeks post cancellation. Doubt we will do business again. read more

Horrible company to deal with! Disorganized and not providing what is promised. Waiting fir our shed since august and they dropped it along side of my house last week and never installed it. We had to move it ourselves to the back yard! I'd never recommend this company read more

Absolutely the worst customer service ever. Even worse than Comcast. I need to repair the lock on my shed. Have used the contact form on their website, and called twice. To date no response. Good product but don't expect any support once they've got your money. read more

Tuff Shed built me a shed on 7/20/15 and it failed the City inspection on 7/23/15. It failed the inspection because Tuff Shed built the shed larger than my concrete pad and then they used wood shims, placed vertically, to balance it. What makes this experience even more painful than the $2,489.82 that I spent is, Tuff Shed won't return my calls! I feel like the "woman" who keeps calling the guy who is clearly not interested in her. Tuff Shed... I don't want to date you. I just want you to pick up your lousy shed!!! UPDATE : Thank you Tuff Shed for taking the shed away and building it to the measurements of the concrete slab! I really appreciate that you took the time and made the effort to make things right! read more

We first saw your product in Home Depot. We later noticed that there was a Tuff Shed in Lisle and thought we would just walk in to get some ideas. We met Eric Hupp who took the time to walk us through the sheds on display and explain available options. We decided right then to buy a shed. Less than 3 weeks later we have our new shed. Not only was Eric very helpful and courteous, but the installers (Total Home Solutions) were also very professional. We have, and will continue to recommend Tuff Shed Lisle to anyone who asks. Thank you Eric. It was a pleasure meetig and working with you. read more

Tuff Shed Chicago - Sheds & Outdoor Storage Near Me - Franklin Park, Illinois

Our new shed was installed on 9.11.2020. Things seemed to be going well, until they let me know that they were finished with the roof. I reached out to customer service immediately to let them know that the wrong color (bright red, not brown) had been installed. On 9.15.2020, I received a response stating that the manager would be in touch with me. I reached out to Tuff Shed via phone this afternoon to confirm receipt of my email, as well as to schedule for the second coat of paint, per the direction of the crew that was here for installation on Friday, and confirm that there would be additional wood to be delivered. The rep that I spoke with could not have been more annoyed that I was calling. We just dropped $3k on a shed - you'd think customer service would represent their company with integrity or, at the very least, would be a little more courteous and understanding of customer concerns. Although disappointed, the goal of my call was to get this sorted out, and not to be reprimanded by a rep that did not want to give me the time of day before I could even explain the issue. I explained that whether it was the wrong color completely or just defective material, that the color we ordered was brown, and not the bright red that we received. She reminded me that "we chose the Autumn Brown". I told her that I understood that that was the color we ordered, but that was not the color that we received, and that I hope to get this sorted out today and fixed at the same time as having the second coat of paint applied. At this point, she sounded angry with me, but assured me that she would pass this along to her manager. I told her that I would be happy to speak with the manager directly, if he or she was currently available. She told me that the reason she said that she was going to pass this along was because "the manager is not in his office". I thanked her and asked if I could have the manger's name and direct contact so that I am prepared for the call. She would not give this information to me and, instead, transferred me to an automated system for an "Oscar Smith", and left a voicemail for him. My advice to Tuff Shed - provide proper and regular customer service training for your representatives because what I experienced today was awful and completely uncalled for. I could have gone into the call being upset, but I didn't because I fully understand that this is not the fault of the rep that I spoke with. There was no reason for me to be treated this way and am thankful, yet disturbed, that my husband's call was received so differently. The professional in me cannot help but question what is going on in that office to make this person so angry. As I wait patiently for Oscar's call, I am hopeful that he will be prompt, pleasant and professional and that my roof will be corrected, the second coat of paint scheduled/applied, and the touch up kit and additional wooden trim pieces to be delivered. read more

Water in shed. Left numerous messages.NOTHING. called home depot spoke to Laurie who said I would get a call back from a manager. No call back. Called sales dept spoke to John who said he was sending an escalated email. Still no response. Posted on tuffshed Facebook page. They told me to send email which I did back on October 9th. As of today October 14th haven't heard from anyone. Will be filing a BBB complaint tomorrow. No more excuses from tuffshed. read more

I'm mostly pleased with the shed itself. The construction is solid and the shed is attractive enough. My complaint is with customer service. The deal was Tuff Shed would apply one coat of paint and I (the customer) would apply the second coat with Tuff Shed supplied paint, brush, and rollers. Seemed reasonable to me but they failed to deliver the paint kit with the shed. I mentioned this to customer service and I was told they would send it then next time their installers are in my area, in mid-November, nearly 4 weeks after the installation. Normally this would be okay except this time of year there is very little opportunity to paint outside this due to weather conditions. So I have laid out an additional $75.00 for the supplies because Tuff Shed doesn't care enough about their customers to correct over-sites in a timely manner. Three stars is the best I can do... read more

Run away fast from this company. It is a customer service Nightmare! I have never experienced anything like this -- the saleswoman (who seemed nice at first) abandoned the project once she received payment. she never returned calls or emails. They failed at every step of the process, right down the installation when they canceled appointments and painted it the wrong color. Find any other company -- not this one. read more

I ordered my shed about 6mo ago, it was installed a week ago (my choice) and they used to have this person Elizabeth Rodriguez that was excellent and called me weekly on updates. They fired her and replaced her with a useless incompetent suzanna esquival that does not answer phone calls or return voicemail over a 2 week period calling every day after the installers forgot to install vents. We all know you pay a little more because, $8k in my case, you are supposed to get get better service with Hone Depots backing from this reputable company but when you have customer service like suzanna you go from an A1 Lexus dealership to a Jaguar customer service experience I.e. no customer service. On the plus side, Melissa Preusker is excellent but this one rotten tomato sours the whole experience and you may as well get a shed from Menards. read more

8/16/2017: Al and crew came out to correct all my issues. So thank you Tuff Shed for making everything correct now. I 8/11/2017:Had shed installed by Home Depot/Tuff Shed on 8/2/2017. Everything went as expected until install time and noticed that the front of shed doesnt match design specs. Spoke with Curt P. on phone and he assured me someone will correct it the following week. Well it is the end of the following week and thus far all my calls go to voicemail. Emails response from Stephanie E. from Home Depot assures me Curt will correct the problem. I will update the review as things progress but for now this is where it is. It has potential to be a great shed, but not there yet. Also had bad rain storms next day and shed stayed bone-dry, so that is a huge credit to the installers/tuff shed. Will also do a YouTube video in future to hopefully show a beautiful completed project. NOTE: Having this changed for us is very important as we have a special needs child who we need to make sure we keep eye on in the yard at all times. This shed was designed to allow for that. UPDATE: Tough Shed scheduled to come out 8/16 to correct the problem. Will update on final result then. read more

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I am writing a review for the service I received by Tuff Shed in the Western North Carolina region. My wife and I purchased competitors 2-story shed that Tuff Shed took over as existing inventory (which is why I am not posting a picture). Initially, Tuff Shed dropped the ball in a major way! After months of escalating within Tuff Shed and Home Depot the people involved initially involved the hold up of my installation are no longer part of Tuff Shed. The Tuff Shed area manager took over my project. He was more than knowledgeable, professional and courteous. He ensured the proper logistic was put in place to complete my project. The crew that was sent out to complete the install was awesome! I truly can't say enough about the installation crew. The experience after the initial hiccup was awesome and I would totally purchase another shed from Tuff Shed! read more

I have not yet received my shed however, I am considering cancelling the order. Rudest group oh individuals I've had to deal with in a long time! This is your product, your people. You are supposed to know your product. Your receptionist, talks way too fast to be understood, not to mention rude. It has now taken more than two weeks to even place an order. read more

The shed is decent at best but the customer service was terrible. In fairness, the salesperson tried to help but the rest of the organization was a hot mess. They were not prepared to handle the job as paid for and getting a hold of anyone in customer service was impossible. Once they had our money, we were dead to them. Cannot possible recommend. read more

Admittedly, Tuff Shed was difficult to work with in the beginning. Ordered a shed and mistake after mistake was made where it was supposed to take one day to build the shed ended up taking approximately a month over a series of several days however they made things right by accepting my upgrades when asked. To me, my biggest issue with Tuff Shed was the amount of miscommunication which ultimately was the reason for issues I had. The mistakes they made was bringing the wrong size shed on installation day, having the wrong size window cut out, and having the window at the wrong height. While I did request to have some money back they instead offer upgrades which were increasing my window size and adding a steel ramp. In the end, since the shed craftsmanship is very good and they were willing to work with me that showed their commitment to customer satisfaction I would recommend using this company to others. All the headaches are worth it after looking at my finished product. Thanks Tuff Shed. read more

Worst experience in a long time. They never painted the shed. 30 phone calls, and 6 months have gone by. They missed 4 scheduled appointments and will no call even. I missed a day of work on one of those missed calls. Installer also put 30+ unnecessary exposed screws in the shed. I know they contract the worst of the worst but at least take the screws out that miss the mark. That took 3 months just to get someone to look at the shed. I promise you, that even if they get your shed right, there's absolutely NO warranty at all. They can't even paint the shed within 6 months of purchase. They will exhaust at you no end. I could not image a warranty issue, this is just a simple I paid for paint please finish the job. read more

Most miserable construction experience of my life. In my opinion: Poor logistics. Terrible office and mangement staff. Missed commitments. Lost order. No follow through. Tons of problems with shed. Some still unresolved. I think Home Depot does themselves a great injustice by having Tuffshed represent them. It's not helping their brand at all. I would never have Tuffshed do another project on my property. Construction crew was friendly and competent but the entire experience was awful (still is). That is the only reason they even get one star. read more

Home Depot uses TuffShed as their Contractor if you buy a Shed from HomeDepot. We purchased this Shed from HomeDepot 2 years ago. I got a call from TuffShed indicating that someone from their company will stop by to inspect our land in our backyard before their construction crew arrives for Final installation. They have to make sure that the land is Flat enought to install. Our Backyard has decent amount of Slope where the Shed was to be placed. Although promised, no one ever came to inspect our backyard and they send the Truck with the Construction crew. Upon arriving to our house they said that they cannot put the Shed because the Land was not prepared, meaning they have to put 4 concrete posts on which the Shed would be installed. I was so mad at them, i called TuffShed right away and talked to them about their Non-Professionalism. If they're professionals then they should have told me upfront that i've to install the posts. I paid to Home Depot thinking that i'm in good hands and some professionals will come and install the Shed. Tuffshed said that they will have to charge me $200 because their crew was there and the land was not prepared despite their mistake of not inspecting the land prior to construction date. How can TuffShed call themselves Professional Contractors?? Their construction crew left without installing the Shed. I had to call someone else to dig the posts and pay them $300!! on top of $2000 that i paid HomeDepot. If you're going to buy SHED from HomeDepot, make sure you know who you're dealing with. read more

I bought my shed from Home Depot and the entire process with Tuff Shed was great. They were prompt, responsive and professional. This included the great service on the phone with my order and subsequent modification to the guys that installed the shed. Tuff shed really hit it out of the park with their service and the quality of their product. I highly recommend them. read more

They have unbelievably poor service... I ordered a shed in November 2015, they installed it rather quickly but because of the weather could not install the caulking and final paint coat. So all the nails are exposed (100's) and some areas of the wood are as well. This should not have been a big deal because they say as soon as weather warms they will schedule the caulk and final coat. Fast forward to 9 months later, 150+ nice weather days, multiple calls to Franklin Park production staff, inquiries on website (chat and email) and calls to local sales office and still no follow-up from Tuff Shed to schedule. I paid a huge premium to have a Tuff Shed and the service definitely does not reflect the premium cost paid. Given that I have inquired (email and chat) on the website (corporate) and local office, I have to imagine this lack of professionalism is not limited to the Franklin Park office but the company in general. It is a shame because the shed is otherwise well built, but I could not possibly recommend anyone buying from them based on their lack of service (follow-up and job completion). I cannot see them ever performing warranty work if they cannot even schedule a final coat of paint. Go with a local shed builder and you will get much better response and pay considerably less. Note - I see a similar review that mirrors my exact issue with getting the final paint coat installed. It is apparently a consistent problem. read more

We are very disappointed with the tuff shed we purchased from home depot. The bottom wood that the shed sits on is not finished at all. It is just a plain piece of wood that YOU have to stain or paint to match the shed. This is not mentioned at all during the purchase read more