Mark is the always so helpful and honest, because he saved me a lot of money on car repairs that wasn't my problem and he took the time to find out what my issue was and because of that I believe you can trust Mark as well. If your car has any issues, I suggest that you consider trust worthy people like mark and the good people at Tuffy tire & auto read more

I am currently filing with the better Business bureau and Illinois state's attorney's office, do not I repeat do not trust these people. I went in for repair on my car $1,700 and they tried to give it back to me with the check engine light still on, they pulled it back into the shop and a day later called and informed me I had to buy a $300 battery so that they could further investigate what the problem was not knowing how much more they were going to charge me... I told them I would go and buy a battery but they insisted it had to be theirs with that I took my car to a dealer who found the same cold breakdown that they got when I first pulled it in! They're they're corporate office will not call me back I tried to get a hold of the owner no luck there either hell further pursue this with whatever legal actions I need to take.... WARNING use this place at your own risk. read more

I have been taking my cars to Tuffy for 20 years, and I am always happy with the quality of the repairs and overall service. I especially apreciate their car loan service and the cleanliness of their waiting room read more

This place was awesome! Went here for the first time today because I had a coupon for an oil change. I arrived about 25 min early for my appointment, and they were done with my oil change and tire rotation within 30 min!!! Their prices are also unbeatable! The other local oil change places are about $95-$115 for just an oil change, here it's only $65 for full synthetic!! Great customer service, speedy service, and friendly staff! I will definitely be coming back read more

This place is terrible, they misdiagnosed my car yrs ago... it was a crank no start, only started if you gave it gas or held the gas.. Tuffy automatically said 'new engine/it has no compressor. Get the engine, same problem.... figured out a work around to the problems... yrs later it has gotten worse... come to find out it was a bad pcv valve & bad throttle body..... NEVER GO TO TUFFY ... don't waste your time..! The quality & service is BAD read more

Would give 0 stars if I could. Tried twice for an oil change. The first time was a walk in, I was told it would be 45 minutes before they could take my car in and then another hour to do the oil change. Fine, I left the car, walked to Quest to get some lab work done, stopped for lunch on the way back, and arrived back 2 hours later only to find out they still hadn't started on my car. I very nicely asked for my keys back, and the receptionist apologized and asked if I wanted to make an appointment to avoid this in the future. So I made an appointment for the next week at 8am when they open. Today I arrived for my appointment, dropped the car off at 8am and again walked to quest to get labs done. I returned after an hour, and sat in the lobby for a half hour. I went up to the counter after an hour an a half and asked about my car, and it had still not been brought in! I asked why it wasn't even started yet and guy told me they were waiting for a bay. Waiting for a bay for an hour and a half when my appointment was at the time of opening makes absolutely no sense. I will never try this place again. read more

Brought my f150 in for blown spark plug. They said it would cost $ 758 to fix. They called two days later said it would cost $ 4,000 to fix because they had to take it apart because they tried to drill and it didn't work. I said no way . Then they tried to make me pay the original quote I refused so they said just pay diagnostics charge $130 so I did. I had my truck towed to someone else they said Tuffy drilled hole to big now I have bigger problem. Stay away. Thanks Tuffy. read more

Tuffy Tire & Auto Service Center - Tires Near Me - Bourbonnais, Illinois

Does not receive a star? I have a new car. They wanted to sell me new lug nuts for a tire rotation or they won't do it WTF

Came in for an oil change. Busy schedule thought having someone else service it for first time will help. Noticed some oil stains on the driveway, had my husband check it out.. noticed the drain plug wasn't tight all the way. Noticed more leaks, they didn't tightened the filter. We thought it wasn't a big deal so we tightened it ourselves. After tightening we noticed they never put part of the skid plate back. We went back to tuffys and ask if they can give us the piece back. Customer service was nice and told us they'll take care of finding it. Two days go by and they call us telling us they found it, we returned and sure enough the piece wasn't lining up... so again customer service told us they'll order a whole new skid plate. Few weeks go by and part finally came in we took the truck in for the third time. Later that day we hear something dragging under the truck! So again my husband goes under there and sure enough they didn't put all screws in and the skews it did have were the wrong size.. so they stripped the bolt holes and now we have a tore skid plate.. customer service was nice and tried to work the issue out. But unfortunately for them they have horrible techs. That's the first and last time we're letting someone else do our oil change. read more

PLEASE PLEASE bring dustin back because he seemed like the only one who cared for customers. also if i can give this place 0 stars I WOULD. i was lied to, overcharged, & rushed...i feel they damage my water pump so i can come back when it was new when i came in also they said my diagnostic was $120 then $140 then $308 like WHAT? this place is just a overpriced money grab to keep you coming in smh i will never go to this tuffy location again‼with this experience no tuffy at all...they also messed up something on my car i washed money on them but never again i wish i can sue‼ read more

Went in with a coupon i got in the mail for an oil change that they said was going to take 30min and an hr and half later I was denied service unless I paid a 1600 repair estimate went to Wallmart auto right after and got an oil change done in 30 min. they even lied about oil drain plug being too tight to remove. read more

At Tuffy in Bourbonnais, they really take care of you! That's why my family and I have trusted these guys for years to get da job done! Diego, and Shawn are great and Mark at the front desk will make the numbers work so you don't get taken to da cleaners like some other shops will do you, so thanks to the guys at Tuffy, They're good, they're Grrreat! Like toney da tiger say read more

The best automotive repair shop hands down. Even after moving out of state, I make sure to bring my car back to Tuffy for Tahseen and Paul's expertise. The entire team has always kept my vehicles running smooth. Not only is the work high quality, but the facility takes it to another level. I highly recommend this place. read more

THEY OVECHARGE AND RIP YOU OFF... Wanted to charge me $476 for a park plug. Brought my car to HD Auto in Grant Park and they charged me $40. Tuffy's took advantage of me since I was a young girl that did not know anything about cars. read more

Livid. Wish I could rate negative stars this place deserves it. Called ahead yesterday since I got new tires 2 weeks ago. Told the guy on the phone what had happened, that I had hit a pothole d'town and blew one, I also specifically asked if it was in stock and made an appointment for 8am. When I got there they had no appointment for me, they didn't actually have the tire either, and THEY WOULDN'T WARRANTY IT ANYWAY. Huge waste of time, never coming here again read more

My car was taken in for a simple oil change, even after making an appointment the time for a simple oil change was just under 3 hours. The only reason I found out it was finished is I called the store, because I was almost late for work waiting on it. After all of this the oil change was not completed correctly and the plastic covering was not put back on correctly and left open. This is unacceptable and something I want others to be cautious about when going here for service. read more

Every time I bring my vw in for a oil change and tire rotate, I leave knowing they checked out my car and changed the oil and filled any fluids. They are a great friendly group that work there and make sure you are happy with their work. I will always come back here. read more

The shop was nice the staff quick to assist us, they worked fast, and the customer service was excellent

Went in for an oil change last week, their prices were the best in town and they got it done very quickly! While I was in, they identified a problem with my exhaust (my car had been so loud for about a week so I was not surprised). They asked if I would like it fixed while I was there, but I didn't have the money. No problem, they didn't fix anything until I had given them the go-ahead. Once I got the money together, I took the car in, they fixed it really quick, and it only cost me half what google said it would! Car sounds a million times better. Friendly service, I'd definitely come in again! read more

The story I have is too long. Short and sweet version: they helped me in a time of need and where very friendly and accommodating. Wonderful place! read more

I called Tuffy's to get my brake light replaced, after waiting 30 minutes, Paul came out and said, we've tried a few lightbulbs and none of them work, it must be a short in the wiring, maybe that's why the hatch light isn't working either. So, we set up an appointment for another day, he said it'd take about 2-3 hours to fix. Then I went to Walmart's auto department 2 days later, and they replaced the brake light, in 20 minutes, $10.00. (Needless to say, I canceled the appointment, yes he sounded pissed over the phone). Are you kidding me? Guess Tuffy's is hard up for money, would've cost me well over $200 at Tuffy's. For a brake lightbulb, WHAT THE HELL? Really???? NEVER AGAIN, NOT EVEN RECOMMENDING THEM. Not even for an oil change. read more

They gave me an unreasonable quote for a 5 minute job!!! They said they wanted $200 to install a $30 transmission mount that literally takes 5 minutes to install. read more

Took my Town Car in for work on the catalytic converter and I was shocked at the initial price they quoted to replace it and other parts they said it needed. They said there was a piece of metal blocking the exhaust. After researching the computer code and the probelm for this type of vehicle, I found that replacing the converter was not necessary. I confronted them with this information. They backed off and said they could "fix" the problem for about half the original quote. I asked why the converter could not be cleaned while on the car. They said that was risky, and that they wouldn't do it, even though it would save a lot of time and money. Finally put an inexpensive additive in the fuel, as suggested by experts, and the car runs great, engine light went off after this. Crooks and liars! read more

Super friendly employees. They towed my car to their lot from nearby for free and when I decided to not fix the car they didn't even charge me. I'll definitely be back! read more

They always give way too high of a quote and include stuff i don't need to be done. Also one of the guys was SMOKING while working and test driving my car! Smelled terrible when i got back into it. Also i showed up for an appointment that they gave me and i wrote down, and they had forgotten to put it in their system and tried to make it seem like it was my fault. The older lady that works desk most of the time didn't even remember talking to me, she seems a little out of it. read more

Service with a smile, is how I would sum them up. They have a trustworthy staff. All of my family take their cars there.

This is a very professional shop, always helpful and they take good care of the vehicle and the customer. Comfortable waiting room with refreshments. read more

The shop is clean and inviting to those customers who wait for their vehicles. The staff is friendly and helpful. I was able to bring my car right in, close to the end of the day, and get my tire repaired after walking out of work to a flat tire. What a relief! After talking with Paul about another problem with my car, I found out they could fix it quicker and cheaper than I was quoted at another place. Definitely appreciate the work done and the great service! I recommend Tuffy in Bourbonnais to anyone. read more

I went Tuffy automobile center see if I could find what need to be done to my 2007 ford ranger they look at the ranger give my a assessment for over a thousand dollar in repairs. I was not please so read more

I have lived in the area over a decade, and Tuffy has seen many (if not all) of our family vehicles. Some needed more repairs and upkeep than others, but Paul is definitely someone I trust. Just a few weeks ago we were going out of town for a funeral and decided to bring it in before we left. Long story short, we brought it in for an oil change and Tuffy found a major issue that needed to be repaired immediately. Tuffy not only saved us the danger of breaking down on our way to the funeral, but they worked out an arrangement with Enterprise to rent a 15 passenger van for my large family! We make it to the funeral safely and returned to have our vehicle repaired and ready to go. Thanks Paul and everyone at Tuffy! read more

Tuffy is one of the biggest rip offs in this town . Several family members have taken there vehicles there and have been told thousands of dollars of work needed to be done parts needed to be replaced and when the vehicles were brought home the same old parts that were suppose to be replaced with new ones were still in the car. Also bought brand new tires all the way around and two of the tires were missing lug nuts and hadn't found it for days of highway driving on it. read more

Purchased a car from them with in a week i started having trouble with the car. I tried brushing it off blaming the battery and the clamps so when i had that changed the battery kept draining within a week or even just a few days. I call to ask them to help and check out the car they were kind enough to look at it on a busy saturday and told me i needed a new wngine control module so then i go and ask for second opinions and little did i know I ran into Hove Nissan in town and they told me that they actually fixed the car that i purchased with that same issue so they were aware of the issue that the car had and didnt bother telling us about the problem. So i called tuffy and no im not looking for a free fixture or part but I do think they should be somewhat accountable! The only thing they offered was a free check and 10% off a $1300-1400 job! Don't ever purchase a car from them! And if they scammed us on this purchase imagine what they can do to scam customers on any other regular fix! read more

The staff and management are highly competent, friendly and honest. We have brought our cars here for service for at least the last five years. Our cars have lasted a long time because of Tuffy troubleshooting and their diligent efforts to work on our cars as if they were their own. read more

Do NOT come here! They are unethical and absolutely don't know what they're doing. I took my car in because there were transmission issues. Paul was told the engine light was on and they never even considered it was the transmission. They did recommend a $360 part but I did my research and got the part from the dealership for $196. Clearly, their mark-up is exorbitant. Then, I was told my car would be ready by 6pm that day. I planned to pick it up the next day before noon. When I showed up, Paul lied and said that he told me he would call when the car was ready (that is not true) then when I arrived, not only was the car not ready, but he told me it needed a new transmission and worse, he had added $150 to my bill without my consent for parts I had just had replaced. They must inform you of any parts and labor before they add/do it. And he charged me $350 labor for the part that I didn't end up needing. Though they claimed they initially ran a full diagnostic, they said they had to replace this part first before knowing it was the transmission. They didn't even drive the car around to see what the problem was which would have immediately alerted them that the transmission was the problem. I told Paul to let me speak to the owner, but he told me he couldn't because he was in a meeting--I don't believe this was true. I refused to pay for the unauthorized $150, but Paul still made me pay the $350 for labor FOR A PART THAT DIDN'T FIX THE PROBLEM AND THAT I DIDN'T NEED. I said I'd only pay $300. I contacted the owner later that day who took no responsibility for what Paul did, he did not acknowledge or apologize for Paul padding my bill without my consent (so he must do this often), and he even blamed me for "manipulating the system" because I saved myself $200 by getting the part from my dealership. When I explained that they didn't even drive the car to diagnose it, he said that was normal. However, when I spoke to a manager at a different Tuffy location, he confirmed that the service guys should have tried driving the car to be sure of the problem. These guys are all unethical, dishonest, and clearly don't know what they're doing and worst, they don't care. No one apologized for their series of screw ups and intentionally unethical tactics. And the owner wouldn't work with me. He suggested I pay him another $4000 for a new transmission...like I would ever trust him with my money again. Be careful, women, these guys will screw you over. read more

I am over $4000 in with Tuffy , then Paul said all you need now are new spark plugs and a trans flush. I thought why open that can when I previously had a trans flush (about a year) and my car turns on fine (no need to replace the spark plugs) but what do I know I'm just a single Mom. Made an appointment for my oil change with tire rotation , after 1 1/2 hours the guy calls me back there to show me that my front tire was lose (you just rotated my tires maybe you didn't thigh-tend the log nuts? Just a thought.) and continues to tell me that he has to fix upper ball joint ,lower ball joint and 2 front tires for ONLY $741. Oh and lets do a trans fluid exchange just for kicks!!!!! I told him that maybe I should talk with Paul, to that he replied : He is going to tell you the same thing. Hmmm? Okay he never mentioned this was needed. After 2 hours they pulled my car around (I just wanted an oil change and I had an appointment) and the "mechanic" did not know how to turn of the service light for my jeep (OMG did you just work on my car?) so he pulled it up on youtube while I stood in the cold waiting for him to figure it out!!! Ummm, ya needles to say I was served!!! I wanted a oil change an got another quote of ONLY $741 on top of the 4K I had already spend! I find this to be very sad, I trusted Tuffy and Paul to service my vehicle and keep my children and I save on the road without trying to do unnecessary repairs that I cannot afford. I spend lots of money there, as I keep a very tight record. Disappointing to say the least. I feel cheated! read more

Incredibly rude service manager, incredibly unprofessional. For taking off 4 locking lug nuts, which took 15 minutes, billed $108, which was more than the estimate of $50-100. First, tech decided to punch the gas on my Firebird from the front of the store to the back bay (it's a V8, I understand that, it's fun to do), then they went to do a "free" inspection (not free, the work I had done was labor, so I was paying for time. At which point everyone just gathered around to look at my engine, not really do the inspection. I bought the car a week prior. If they had done the inspection, they would have noted that it needed an oil change, new plugs, cap and wires, and rear shocks and suspension bushings were worn. However, after I told receptionist that wasn't necessary, shop manager still decided to check out my engine. After a couple of minutes, he went in to tell me that I had done something wrong on the throttle linkage and that they make kits for it (I know that the previous owner made an "adapter") I stated, I knew this and had one on order. He then preceded to tell me all the stores in town have this in stock (they did not when I went to 6 of them), and besides, I was more concerned with the hack job and dangerous wiring that the previous owner did and correcting that, and was about ready to start on the rear suspension (hence why I needed the locking lugs taken off, the last person to remove and put the tires on used an impact gun on the adapter and stripped it). Well, for a couple of minutes, the shop manager decided to condescendingly tell tell me that they have that part in stores, with me replying I already ordered it, it's on it's way to me (purchased online instead). Well, after my car going in a little after 2 pm and it now being 2:20 pm, my car was finished, and the tech that started my car decided to just start revving my engine for fun. Then they proceeded to tell me the bill was $108. Now, I would have been content to pay for the half hour of labor, at what hourly shop costs are, I would have maybe not been so upset about price, if I wasn't treated rudely and my property wasn't treated disrespectfully. I would recommend that no one goes there unless you want to be ripped off and treated rudely and unprofessionally. read more

DO NOT GO HERE! I REPEAT DO NOT GO HERE! I brought my jeep into this place because I had a blown engine. I asked what the price would be and they quoted me 2500. They said the engine they put into my truck had 90,000 miles. So I told them to replace the engine. They then call me and said they needed to replace my clutch. They said I absolutely needed it done. So I say okay. When I go to pick up my truck the bill was over 3000 dollars. I look at the receipt and they add in all these "extra" charges for services I DID NOT ask for. Then when I ask for proof that the engine they put in had 90,000 miles they told me there was no way for them to tell me that. They were lying to my face. Then when I left I was just going to look up the engine number and look up the miles on the engine that way but Paul the skinny Low Life manager had scratched off the engine number so I could not look it up. A week after I got my truck back the check engine light came on. I brought it to another mechanic shop and they completely messed up putting in my engine. It ended up costing me another 400 dollars to get my engine running again. Then the other engine shop tells me the engine I had looked like it had 200 thousand plus miles on it. Do not go here. They will screw you over and overcharge you. Listen to me. I wish I woulda read all the other bad reviews before i was 3 grand in the hole. OH and on top of all that they put a smaller engine in my truck which diminished the value of it. read more