Lord have mercy, we lock this office and Dr Baker!! We had to leave our other PCP simply because…read morethey didn't answer their phone, parking was horrible, and we were treated poorly!! Dr Baker's office always answers the phone, helps to schedule appointments easily, can do most xrays and even blood draws right in the office. Saves from having to make extra trips to other location. Dr really takes his time and listens to you!!

Best PCP I've ever had. I've gotten at least 15 physicals in the past and not once did the doctors…read moretest my hormones. Dr. Baker did it on my first visit and it helped resolve some of my issues. You know you're at a good office when even the staff is happy & seem to love the doctor. Bedside manner from him and his staff is great. During your exam, Dr. Baker is focused on you & you wellbeing. Opening up the floor always for questions or to express concern. The only drawback is that receiving an appointment can be a hassle as he's popular and gets booked out. Upside to that is that you can always see one of his great PAs on staff.

Today was a follow up appointment after the surgery February 16 , 2026…read more Dr. Willis is an exceptional doctor. She cares very much for each and everyone our patients. She is very thorough caring and kind. Thank you so very much Dr. Willis for all that you do, I believe I am in the good health because of your care. Abigail Fontanez

disrespectful for patient time I took the day off today to…read moretake my mom to an appointment at 9 am(the 1st pt of the day).. arrived 10 minutes early as a sign of respect. Doctor never shoed up until we decided to leave after one hour and half. Also few months ago, after taking the day off too, to take my mom to an appointment, they told us there is no appointment for her. Although we booked the appointment by phone. If you don't feel respected anywhere. Then you should not do business with them. Chang her primary care physician today

This place is awesome! Came 3 times the staff is always friendly. I go to Maria and any problem I…read morehad she had a solution or suggested to help. I had trouble finding a care provider who can help with my PCOS but she sent me to get lab work and ran some tests. I'm truly happy with the results and felt taken care of!

I used to see Dr. Castellanos when I was a kid with my mom, roughly between the ages of…read more12-15(2004-2007). Now as an adult I've realized how horrendous of a doctor he was. Our family eventually stopped seeing him after 3 years of being under his care. We went to him because it was hard to find doctors who spoke Spanish in our area at the time. I'll start with the worst. My mom used to be really concerned for her health. Over time we realized her concerns were signs of what she's now developed, diverticulitis and other digestive issues. She often came in with pain and explained her concerns. Dr. Castellanos would tell my mom that she was fine and to take ibuprofen. Any time she came in it was the same thing even though her symptoms progressed - continue to take ibuprofen. Eventually she told my mom she was too worried and was a bother. We finally stopped going to see him when she used the restroom and found blood in her stool. She developed ulcers in her throat and stomach that were very painful when eating. After we stopped going to see him we found out all of her symptoms were the beginning of diverticulitis. In 2009 she ended up going to the ER because she was heavily bleeding when she used the bathroom. A diverticula had burst open and it was discovered she has 3 total that had developed. She was taken to emergency surgery. She's suffered through diverticulitis ever since with multiple ER visits. Dr. Castellanos was negligent as a doctor when presented with symptoms. He could have referred her to a gastroenterologist but never did. We had HMO at the time and eventually switched to PPO but it was after dealing with him. For my own case, I developed gastro issues around 12 and realized I had sensitivity to certain foods that lead to a lot of gas and odd noises in my intestines. I felt shy about it as a kid but was worried because I didn't want to sit in class having those noises come from my intestines because well... it was awkward. My side of the classroom could hear my gas issues and I didn't understand what was causing it. When I told him he blew me off and told me to eat more fiber. I didn't bother more about it or ask because I was too ashamed to ask more. Years later I realized I had food sensitivities and that I need to be careful to avoid dairy. All of this to say - I would absolutely NEVER recommend anyone to see Dr Castallanos. My mom could have sued him for negligence but decided not to. Seeing him still in practice now and talking to family about health made me 20 years later have to go back to write this.

She is an amazing doctor. She was my daughter's doctor from age 1 until 14 and my daughter loved…read moreher! We were forced to switch to Kaiser so this is the only reason we left her.

The absolute best pediatrician. She's been the pediatrician for all 3 of my kids. Two are now…read moreadults. My youngest is 15 and loves Dr. Kim-Park. She has excellent bedside manners. She takes her time with each patient. Thank you Dr. Kim-Park!!

Overview: Dr. Mahfoud is OK. He's not super personable or kid friendly. I mainly went for annual…read morecheck-ups. The office decor is dated. There's a cute mural in the waiting room but it feels out of place for the rest of the space. The exam tables are really old wood tables & the gear seems like it's seen better days. There is no after-hours help or even help during office hours days the doctor is not in the office. My kids are rarely ill & I mainly went for kids well-check appointments & vaccines. The front desk staff is fantastic. Their main receptionist is always pleasant & helpful. There were 2 great nurse practitioners, one I believe was NP Stacey. She was fantastic. There was a 3rd NP for a very short time. She wouldn't use the correct term for a male's anatomy. We believe it's better to use the correct medical terms for our bodies rather than nicknames. It was weird that a medical professional was uncomfortable with that word [edited for content] Downside: They have no after hours contact number or doctor on call. My prior & current pediatrician have after hours numbers. We've had great experience with after hours calls and resolved problems without unnecessary trips to the Urgent Care/ER. My main complaint is that Dr. Mahfoud has no after hours help-line. Their only recommendation is to go to Urgent Care or ER. I just need to know if my kid is sick enough for a trip to the UC/ER or if there's something I could just do at home. When my daughter got Covid, I called on a Friday late morning, before lunch, during business hours. Dr. Mahfoud was not in the office & they told me he would not be available until Monday. I was inconsolable. Thankfully I had some nurse friends & a Google medical degree so I cautiously watched her day by day. I wanted to avoid UC/ER to avoid her exposure to others & to avoid exposing all of us to other sick people. As far as regular medical attention, he was OK. He made sure the kids were current on vaccines. One kid has been constantly underweight & it always worried me. He didn't address those issues. Nurse Stacey identified a possible problem and recommended specialists. I'm grateful for her advice. Nurse Stacey also noted possible issues with kid #2 that we've been monitoring & have resolved. But that's 5-stars for NP Stacey, not Dr. Mahfoud. He did handle one medical issue that we had to come in for. It wasn't serious. I believe he got us in in a reasonable amount of time. It's the lack of after hours help or help when he's not in the office that is a problem. As of this writing 5/10 of the reviews are for ear piercing. Just sayin'.

I remember this place. I did not like them. The reason is they keep trying to pressure you to get…read morevaccinations even if your kids are sick. They treat you like you are DUMB and make you feel guilty if you have another question for the doctor even if you just left the examination room. In my opinion these medical assistants who work there try to intimidate people into doing things they would otherwise not like to do. I've been to three different pediatricians and I'm very glad that I moved my kid out of this place. The NP was very knowledgeable the Dr Mahmoud was knowledgeable but not very good with customer service. The initial reason I came here was because of the positive reviews for Dr. Fermin. But during the time my child was a client here, she was out on medical leave for undisclosed reasons. I never actually got to meet her. But if you're thinking of taking your child here, look elsewhere and their lobby was kind of drab and the building looks very old not very welcoming. Bad vibes. The main reason I left was because the service is horrible, they're not very nice if you don't follow their recommendations. They do not make you feel welcome to ask questions or make your own decisions. The main reason that they do this is because they want you to follow their vaccination schedule so that their insurance reimbursement rates are higher. I feel sorry for those without medical background because they will likely get bullied by the staff here. I'm not saying they are rude or mean. But they are certainly not welcoming nor do they explain things well. IMO I wouldn't recommend this place.

I recently changed Drs to this office. I have not met Dr. Usborne himself, but his physicians…read moreassistant practitioner is absolutely fabulous. She is also extremely efficient and got me into some referrals that I absolutely needed. I recommend them highly. I traveled all the way from Claremont to their office because I was looking for quality medical care. I believe that they have provided me with quality general practice and I highly recommend them. The physicians assistant is extremely sweet, very smart, very efficient.

Great officeKatie front desk is helpful, kind and welcoming. Sarah the PA is so patient and…read moreknowledgeable and also very kind and understanding. Fernando the PA and his assistant Amos are an awesome team their follow up is like non I've ever seen. Thank you all for being such an amazing office. Dr Usborne should be very proud of the professionalism of his team he has in all of you

Review of a Pediatric Clinic's Communication and Professionalism…read more As a parent, choosing the right pediatrician for your child is a critical decision. You want a doctor who will provide compassionate care and make you feel comfortable during appointments. However, what happens when the clinic staff fails to communicate effectively with you about your child's pediatrician on staff? In this review, I will share my experience with a pediatric clinic that I believe needs to improve its communication and professionalism. The pediatric clinic's office staff was courteous and friendly upon making an appointment to see Dr. Fermin. Their phone skills were up to par. Once you arrive they create a welcoming atmosphere for patients and parents alike. However, my experience with this clinic took a turn when my husband arrived to take our daughter in for her appointment to see the pediatrician. The staff had failed to disclose in advance that my daughter would not see Dr. Janet Fermin but a male doctor instead. I searched and called various offices to make the appointment specifically with a female pediatrician for my daughter. I was disappointed to learn from my husband that Dr. Fermin was no longer practicing medicine and that the clinic had not informed me of this change in their practice. I felt misled and deceived because I believed that my daughter would see a female pediatrician. This experience left me feeling frustrated and concerned about the clinic's communication and professionalism. I believe that failing to disclose this critical information is deception and undermines the trust that parents have in their pediatrician. Furthermore, when I brought up my concerns to the office staff after the visit, they did not agree with my point of view. They seemed indifferent to my concerns and did not offer any solutions or alternatives. This lack of empathy and willingness to address my concerns left me feeling undervalued as a patient and parent. In conclusion, this office clearly does not inform their new patients who they will be seeing. By the way, start by being honest in the business name, since it is no long Janet Fermin, MD practice. This office needs to improve in their communication with new patients. The failure to disclose that my daughter would not see Dr. Janet Fermin but a male doctor instead was a significant oversight that undermined my trust in the clinic. I believe that good communication is essential for any medical practice, and failing to communicate effectively with patients is unacceptable. I hope that this review serves as feedback for the clinic to improve their communication and professionalism. It is vital to ensure that parents can trust their pediatricians and that they feel confident that their child is receiving the best care possible. I urge the clinic to take steps to ensure that they are transparent with their patients, address their concerns empathetically, and provide high-quality medical care.

Thank you thank you thank you!!! After 4 years jumping from doctor to doctor, not happy with…read moreanyone, we just found heaven on earth!! First time we have two happy children during the whole visit, amazing attention to detail, took time to look over everything, answered all the questions, han an amazing patience, best gift to a mother you can get!

For a patient with multiple and ongoing health concerns, it is essential that my primary care…read morephysician, Dr. Krunal J. Mehta, responds promptly and carefully to prescription requests and medication orders submitted to my pharmacy, CVS. Dr. Mehta has consistently provided exceptional medical care and support--not only by ensuring that my medications are properly managed and by recommending procedures, treatments, and diagnostic tests as my health condition warrants, but also by taking the time to explain, in layman's terms, the nature of my medical conditions and the often difficult-to-understand results of blood tests and other diagnostic procedures. In addition, he has furnished the necessary clinical notes and documentation to durable medical equipment suppliers, enabling the timely processing and insurance authorization of medically necessary equipment. Equally deserving of recognition are Alyssa and Cheryl, whose dedication, professionalism, and compassion have been invaluable. They consistently go above and beyond in coordinating with pharmacies, medical equipment suppliers, insurance providers, and other healthcare entities to help ensure that my healthcare needs are addressed efficiently and without unnecessary delay. They also keep me informed regarding the status of my various requests, providing timely updates and diligent follow-through that greatly contribute to the continuity and effectiveness of my care. I am sincerely grateful for the outstanding support, responsiveness, and commitment demonstrated by Dr. Mehta, Alyssa, and Cheryl. Their combined efforts have made a significant difference in managing my health and navigating the often-complex healthcare system. Their dedication to patient care exemplifies the highest standards of professionalism, compassion, and service. Equally important, every interaction with Dr. Mehta and his staff reflects a genuine sense of warmth, kindness, and concern for my well-being. They consistently make me feel valued as a patient rather than just another appointment on the schedule. This caring and patient-centered approach provides reassurance and confidence that I am receiving not only excellent medical care but also the personal attention, respect, and support that every patient hopes to receive.

Everything was very smooth and I really like how the doctor listens. From the moment I set the…read moreappointment til The day I was seen it was all very smooth.