Review of a Pediatric Clinic's Communication and Professionalism As a parent, choosing the right pediatrician for your child is a critical decision. You want a doctor who will provide compassionate care and make you feel comfortable during appointments. However, what happens when the clinic staff fails to communicate effectively with you about your child's pediatrician on staff? In this review, I will share my experience with a pediatric clinic that I believe needs to improve its communication and professionalism. The pediatric clinic's office staff was courteous and friendly upon making an appointment to see Dr. Fermin. Their phone skills were up to par. Once you arrive they create a welcoming atmosphere for patients and parents alike. However, my experience with this clinic took a turn when my husband arrived to take our daughter in for her appointment to see the pediatrician. The staff had failed to disclose in advance that my daughter would not see Dr. Janet Fermin but a male doctor instead. I searched and called various offices to make the appointment specifically with a female pediatrician for my daughter. I was disappointed to learn from my husband that Dr. Fermin was no longer practicing medicine and that the clinic had not informed me of this change in their practice. I felt misled and deceived because I believed that my daughter would see a female pediatrician. This experience left me feeling frustrated and concerned about the clinic's communication and professionalism. I believe that failing to disclose this critical information is deception and undermines the trust that parents have in their pediatrician. Furthermore, when I brought up my concerns to the office staff after the visit, they did not agree with my point of view. They seemed indifferent to my concerns and did not offer any solutions or alternatives. This lack of empathy and willingness to address my concerns left me feeling undervalued as a patient and parent. In conclusion, this office clearly does not inform their new patients who they will be seeing. By the way, start by being honest in the business name, since it is no long Janet Fermin, MD practice. This office needs to improve in their communication with new patients. The failure to disclose that my daughter would not see Dr. Janet Fermin but a male doctor instead was a significant oversight that undermined my trust in the clinic. I believe that good communication is essential for any medical practice, and failing to communicate effectively with patients is unacceptable. I hope that this review serves as feedback for the clinic to improve their communication and professionalism. It is vital to ensure that parents can trust their pediatricians and that they feel confident that their child is receiving the best care possible. I urge the clinic to take steps to ensure that they are transparent with their patients, address their concerns empathetically, and provide high-quality medical care. read more

Thank you thank you thank you!!! After 4 years jumping from doctor to doctor, not happy with anyone, we just found heaven on earth!! First time we have two happy children during the whole visit, amazing attention to detail, took time to look over everything, answered all the questions, han an amazing patience, best gift to a mother you can get! read more

I went to this office for a year before finally making a switch to another practice. I found both doctors very critical of my parenting skills. They talked down to me as if I couldn't understand them. They pushed different tests on my kids that I didn't want to accept. When I would decline, they would respond with, "Well, I did it with my kids. If it is good enough for me, then you should do it too" When I thought my infant had allergies, Dr. Fermin rolled her eyes at me. Every time I went to the office, I left feeling frustrated and not listened too. Yes, the nurses were nice enough and my kids were taken care of, but it was always a battle. Glad I finally switched pediatricians! read more

I called on Tuesday to see if I can get an appointment for my sons shots for school and I was able to get squeeze in for a Thursday appointment the lady Yvonne Was super nice from the phone call to the front desk and the nurse was supper friendly and when she gave my son his shots she was very professional and after he got stickers and he left with a smile I'm so greatful all the staff so far is great also the man doctor is great with kids I would recommend this place 100 % to all my friends and family thanks you guys read more

For the most part i don't know who makes the final decision whether Janet Fermin or the front administration but to say that they care for patients or families doesn't hold much ground. Here is a section of their website, "It is important for us to accommodate our patients and families..." and yet they decide to call one week before to tell us that they no longer accept our insurance. i don't know if one week is standard for the industry to let parents know hey go elsewhere or get other insurance, mind you that they knew about this so-called decision January 2016 and our child was scheduled for immunizations towards the end of February. Seriously is one week enough for us to just look around for a new pediatrician and set the appointment that we had set as far back in December 2015. To go further talking to the insurance provider this is what they indicated, "We have contacted Allied Pacific of California IPA at 626-282-0288, and according to them, the doctor is still showing in-network. In order for them to update their file, the doctor should need to contact them to terminate their contract." So it is very clear that Janet Fermin's office is liable for an error in how they decide to handle administrative issues. Do you guys not know how to use technology where you have your data base of patients and insurance they are with? Per conversation the administration indicated they had to call other patients and thus were mixing up the names of insurance, which is evidentiary that this doctor/office did not make this decision early on as they claimed. read more

First off, of all of the pediatricians I have ever taken any of my children to over a 17 year span, Dr. Firman is the first and ONLY that I can really say I LOVE!! I gave birth to a preemie in January, and after 12 days in the NICU he was released, but not before having to choose a doctor to follow up with. Our current family practice does not see children under 6 months of age, so trying to find one for him was so tough! My husband and I went through a massive list of doctors provided by my health insurance, and we literally went one by one reviewing countless doctors, and seeing what other parents had to say. It's an understatement to say that we were both being super cautious and picky when it came to our little guy, and seriously didn't give any doctor info to the hospital until the day before discharge. My husband went off the list since no one impressed him, and just Googled docs in Glendora, and Dr. Firman's practice came up. She had the best reviews of ALL of the other doctors we went over...so we chose her. I was so happy at his very first follow up appointment to finally have a doc that CARES. And yes, you can totally see that on the first visit. She listens, she provides you with sooooo much information, and answers all of you questions. She provides parents with so much materials and gifts for you and baby, without you even asking. Best part about her and her office is that they are available when ever you need to stop in, no matter how big or small your concern is. Dr. Firman called me on my cell phone in between seeing patients to see how my son was after he contracted RSV at less than 2 months old. He was diagnosed on a Friday, and she was on the phone with me Monday morning. She told me what I needed to do, aside from the directions given to me on Friday, and said she'd call me again later on in the evening to check on him. If nothing changed, she wanted to see him again ASAP. I NEVER had a doctor who treated patients this way, and I have encountered quite a few over time. I would not highly recommend her to new parents, or parents looking to switch doctors, I would encourage it! Some people had negative things to review about her and her office, but maybe they're just too hard to please. Me of all people who have cause for concern in my situation, was made to feel confident in my son's recovery, all because I feel he's in the best hands. read more

My son is five and we've been with Dr. Firmen for 2 years. She is caring and takes time with us each time we visit. She refers us to outside services when needed without a problem. I never have trouble getting an appointment and the wait is not long at all. Highly recommend her! read more

I am very thankful for both Dr. Fermin and Dr. Mahfoud they have both seen my son since birth, and i have never waited in the waiting room more than a minute to be seen and i could always get a same day appointment. They are very caring doctors that always listen, and take very good care of my son. The nurses are always so wonderful to the frustrated and concerned parent always greet me with a smile. It's nice to have a great team of doctors along with an outstanding staff. read more

We have had Dr. Fermin as our girls pediatrician since the day they were born (my oldest is 16) she is a great dr and the office is wonderful. Always able to get same day appointments when needed, The staff has always been on top of things by obtain needed authorizations for specialist. I am so thankful to have a great doctor for my children, they are both very personal and friendly they always go out of their way to say hi and spend time with us and my girls at the office. as for Ann T. you are wrong in your comments that it "is the husband's practice and she rides his coat tails" this practice used to belong to another dr about 16yrs ago and he brought on dr fermin because he was retiring she took over the practice and then brought her husband in to it. It only seems like it is his practice because since they decided to start a family she has stepped back a bit. which as a working mother i which i had the same opportunity to do so for my kids. as for their race or nationality who cares as long as they do their job and do it well. you should know what you are talking about before you post things read more