I want to start by saying this review is difficult for me to write because my husband and I did a…read morelot of research before booking, and we were genuinely excited for our stay. We intentionally chose this hotel for its historic location and were aware of the location in the Zócalo area, which we were completely fine with. I will say upfront that the doormen were the highlight of our experience. They were consistently welcoming, informative, and far more helpful than the front desk staff. We booked a Zócalo junior suite and made multiple efforts in advance both by phone and email to request early check-in and a higher-floor room due to potential noise from the square. Upon arrival early in the morning at six am, we were told our room wasn't ready and were handed a key to wait in a lounge area. However, no one directed us there or explained anything the doorman had to step in and assist us. Unfortunately, the lounge itself was not very clean, with crumbs visible on the couches. When check-in time approached (around 2:30 PM, slightly before their standard 3 PM), I reiterated our request for a higher floor. Despite this, we were assigned room 103. We were told no other rooms were available, even though we had been there since 6 AM. Not wanting to go back and forth, we accepted the room. After a long overnight flight (delayed nearly three hours), we went to rest. Shortly after, we were woken up by a window that would not stay shut. There was an event in the Zócalo, so noise levels were extremely high. Additionally, our room was positioned directly below portable restrooms, and there was a noticeable sewage smell. Maintenance was sent to close the window, but we were hesitant to open it again after that. Being on such a low floor also meant we had no privacy and could not comfortably open the windows anyway. The following day, before leaving for the pyramids, I called the front desk (in Spanish) to request room cleaning and additional towels. When we returned around 2 PM, nothing had been done. Upon calling again, I was told that I had requested "room service," which was incorrect. There was no apology only blame. When housekeeping eventually came by, I had to gather trash myself from the bathroom and we were informed (for the first time) that a sign needed to be placed outside the door to receive service. This was never explained during check-in. Over the course of our four-day stay, our room was cleaned only once. The room itself had several issues. The air conditioning did not work properly and made loud noises throughout the night, leaving us waking up overheated. Because of our room location, opening the windows was not a viable option. The shower was also unsafe the handle was loose and nearly came off when I grabbed it, causing me to almost slip and fall. There were also loose electrical outlets in the bathroom, which was concerning. Additionally, our room consistently smelled like sewage, even though the hallways and lobby did not. The lobby itself was often overcrowded with visitors taking photos of the ceiling, making it difficult to move through at times. The room also did not match what was advertised online. The beds were not the four-poster style shown in photos instead, they were standard beds with a detached headboard that repeatedly knocked against the wall throughout the night. Overall, this stay was very disappointing. Between the lack of cleanliness, poor service, and room issues, it did not meet expectations especially for a hotel of this reputation. While we understood and accepted the challenges of the location, the service and room conditions were the main concerns. Unfortunately, I would not choose to stay here again, and part of me wishes we could receive some form of refund for the experience. Tips: For those traveling don't stay here if you don't want to walk to your uber especially late at night. If there are events that will result in street closures you will have to walk even further to get an uber. There was protests in the zocalo when we were there. At night the homeless come out and sleep around the area and right by the hotel. Ask for a higher floor or take ear plugs cus you won't be able to sleep there is a bar or a club somewhere that plays music till 3 am.

Must try brunch buffet. Amazing food, outstanding views and impeccable service. Loved everything…read moreabout my experience, especially their coffee with anise and orange peel. Even my 18 old had a cup and loved it.

Absolutely loved this place! There is a temple dedicated to the Aztec wind god, beneath our feet…read more You can take a peek of it, from above. They have two convenient entrances, depending on where you want to go in town. They offer complementary bottled water and coffee , at the lobby. The rooms are what you would expect at any other hotel establishment. We were very comfortable! The attendants and bell hop were also very friendly. They do have roof top views, (the back side of the cathedral and the surrounding area. The brunch food was great. I will definitely be coming back!

I came to visit Mexico City for the first time and stayed at Hotel Catedral. I highly recommend…read morethis place if you're visiting! 11/10 service! The staff were phenomenal and the service was amazing! My family and I had the breakfast buffet and the food was so good. I loved how the hotel was in the heart of the city and made everything super accessible! I'm DEFINITELY staying here if I visit Mexico City I'm coming here again!!!

Love this hotel. I could live here. So centrally located, didn't pay more than $9 for a cab ride…read moreto the nearby attractions. Great for getting picked up. Awesome staff, an unforgettable experience. The unlimited beer, seltzer, sodas, juices, paninis, salads, sandwiches and breakfast in the morning were all fabulous.

Very clean & quiet room with great plumbing. The staff were so nice and you can't beat a…read morecomplimentary 24 hr counter service diner, beer on the house, and chilled water bottles in every elevator lobby. There are michelin rated taquerias & Zocalo within walking distance.... It's a little more expensive than other options but all the amenities make up for this.

BEWARE - DO NOT STAY HERE!!…read more I stayed at this property over the weekend. On Saturday 12.13.25, their staff stole my gold diamond earrings out of my hotel room while I was out. They refuse to assist. Antonio said they won't do anything without proof. The manager Anais was super rude. I have to keep calling the hotel because they won't contact me. Anais said she didn't find anything. Of course you're not going to find them, my earrings were stolen NOT LOST. On top of that, the staff tried to accuse me and my friend of stealing their hanger, to which we offered for them to search our bags since we didn't steal anything. They are the ones who steal. You're supposed to be able to trust the staff that have access to a locked hotel room but this property has thieves and don't care what gets stolen. HOTEL PUNTO MX RUINED WHAT SHOULD HAVE BEEN A GOOD STAY Also, the rooms are poorly lit, do not have washcloths or anything to shower with, towels are old and dingy, they don't change your sheets or pillow cases during the stay, the water takes forever to warm up, and their "extra special pillows" are nothing but normal pillows in a different case. Terrible service

DO NOT STAY AT THIS HOTEL…read more My friend and I checked out of this hotel last weekend, and the experience was terrible from start to finish. The staff was extremely rude and unhelpful. During checkout, we were wrongly accused of taking a hanger, which we did not. We even told them they could check our bags, as we had taken nothing, and mentioned that there may not have been five hangers in the room to begin with. We also left the room clean and orderly. The man at the front desk became argumentative and unprofessional. To make matters worse, it was around 5 a.m. and the front door was locked. When we asked him to open it, he told us to lift the latch and open it ourselves. After checking out, my friend realized her earrings were missing and believes they were taken by hotel staff. She has repeatedly contacted the hotel simply asking for the earrings to be returned, but the staff (Antonio) was so rude and wouldn't even bother asking the people who entered our room if they took anything (even on accident). Today, she was finally able to get a hold of the manager Anais, she kept saying that "she cant help her" and proceeded to hang up on my friend. It's truly disappointing, as the staff's poor attitude and lack of professionalism completely ruined what should have been a pleasant stay.

We travel literally nonstop. Most of the times you will find us at a Hilton property. This trip and…read morethis specific Hilton was the best HANDS DOWN. The customer service is top notch. Our house cleaners would leave us a note each day they cleaned. They would leave us water in case we needed it. Grecia, the lady at the lounge was the absolute best. The kindest most observant staff we have ever encountered. We love staying at Hilton, but this Hilton blew us away. Great job!

This is a great location to explore the best of MEX. Nice room and the facilities were great. Good…read morerestaurants. The gym is one of the best hotels that I have ever seen. It has all the equipment a regular gym would have, including squat racks, bench press racks etc. Indoor and outdoor pool on the 6th floor which we used a lot. The staff were awesome, the concierge did a lot of work setting up our trip for us before we got there, and everything went off without a hitch. Awesome visit!

A very, very special place that is both a cozy place to stay and a charity that helps refugees and…read moreinternally displaced Mexicans. The cost of your room helps to pay for the good work. There is a strong sense of community. Price-wise it is probably one of the very cheapest hostels in Mexico City, if not the very cheapest.

During our vacation (March, 2026) we took two tours with Amigo, the Teotihuacan & Basílica of…read moreGuadalupe Tour was the better of the two. We were fortunate to have Alan (English guide) and Alex (Spanish guide), and our driver was Francisco. Alan was an excellent guide; his emphatic and impassioned presentation style was filled with a great many historical and informational items, and both his accent and annunciation made it very easy to follow. Although I recommend this tour, there were a few drawbacks as well. First, I wish we had not bought the lunch to be included. Although the restaurant itself was a very nice space, and included entertainment, the ($31-$33) buffet was lackluster at best. Yes, plenty of choices, plenty of food, but none of it exceptional, or really very good either (street vendor food would have been better). The challenge, however, is that there is NOT another place to buy food (the bus takes you to their; the tour's, partner restaurant so that it is the only place to eat. Some of the other menu items were likely tastier than the buffet. Adjoining the restaurant (behind it) is an area where you "learn" about obsidian, types of tequila & Mezcal, silver, and local hand-crafts. The "presentations" are fun (enough), but yes, this is a stop where they hope you will buy items. For many, this is an opportunity to buy souvenirs, but my wife and I found that this greatly cut into the time we would have much rather spent exploring Teotihuacan. Overall the pacing of the Tour was well planned out. Traffic in/around Mexico City is NOTHING like you have ever experienced before, so it's nearly impossible for the Tour to always go 100% as planned. My advice is to bring patience, things for comfort (bottled water, sun screen, rain jacket, etc.), as it was a 10 hour (yes TEN HOUR) Excursion. We were in good hands with Amigo Tours with this one, but the next day (also with Amigo), we had a very different and not as good Tour elsewhere. Out of five stars, I'd rate this tour at a solid 3.5.

If I I could give zero stars I would. This company is a total scam. I bought my ticket 3 weeks in…read moreadvanced to visit the sacred family church with tower access in Barcelona..they sent me confirmations and everything else. 2 days prior to arrival to Barcelona they emailed me saying they had a "logistical Issue" and they cancelled my ticket. Did not offer me a suitable alternative. Do not waste your time and avoid this company at all costs.