The service was friendly and efficient. Even though it was pretty busy the one employee was super…read morehelpful and got us in and out. The prices here are fair for what you get. The quality of Samsonite luggage is some of the best I have experienced. I would recommend this location.

I took a roller bag with a broken zipper to be repaired. The process was easy and fast, with no…read morecost due to Samsonite's guarantee. The newly repaired bag came back in less than 10 days.

Samsonite gave me the option to bring my suitcase here in person for a manufacturer's warranty…read moreclaim instead of mailing it in, which sounded convenient in theory. In practice, walking into this place felt less like entering a repair shop and more like stumbling into the afterlife of luggage. Maybe there is a system hidden somewhere in the chaos, but the only places I have seen with comparable levels of clutter were antique stores, thrift shops, and the occasional junkyard. If your suitcase has ever wondered what comes after baggage claim, apparently this is it. The storefront is also easy to miss. The sign mainly advertises leather and shoe repair, with luggage repair seeming like a last-minute footnote. For reference, it is on the left side of the grocery store, near the end of the strip, on the corner. Helpful, because the sign is not exactly doing the heavy lifting. When I dropped off my bag, I explained the issue and the owner made a noise that strongly suggested he had already seen this movie and knew how it ended. His official response was, "we will see what they say." Sure enough, within 2-3 days I got notice that Samsonite would not cover the repair. That meant driving back out to Sandy Springs before the 14-day deadline so my suitcase would not be discarded. I cannot prove anything improper, but I definitely left with the impression that the inspection outcome was not exactly a suspense thriller. Picking up the bag was its own experience. The two employees had trouble locating it, which was not especially reassuring given the sheer volume of items stacked everywhere. I was one suggestion away from joining the search party myself. The whole scene felt like a hoarder's garage sale with a repair counter. While I was there, another customer was picking up shoes and did not sound especially thrilled with either the wait or the quality. From what I understand, this business used to be owned by someone else and operated from a different location. The previous owners retired, and based on both reputation and my experience, the service seems to have gone downhill under the current management.

Fixed my luggage and cleaned it too for very reasonable prices. Well worth the trip to repair…read moreinstead of just buying a new luggage

This review needs 10 STARS…read more Mori is solid - my go-to place for all of my travel needs. I've been traveling for 20+ years, 16 of those have been with Briggs and Riley brand. I've tried all of the "best", but B&R has been outstanding! And any good brand is ultimately defined by the entire network of distribution and support... Mori delivers, but specifically THIS location, stands out above the rest (IMHO)! How does this location "deliver the goods" for a TEN-STAR review!? The answer is: CINDY! Cindy's love for her job, her customers, and people in general is infectious and the entire team there provides "Cindy-level" support! Cindy, YOU ARE A ROCK-STAR!!!

Great layout! So many different types of luggage to choose from. Employees greeted me as soon as I…read morewalked in the store. I was asked was there anything in particular that I had been looking for. Of course I just came in the store to browse but I loved how they greeted me first and let me do my own thing. They were not pushy at all! If I do decide to make a purchase in the near future I will definitely come back here for the smiles and the warm hospitality feel.

Shannon was very helpful over the phone. Great employee! His store didn't have what I needed but he…read moremade suggestions to me as to where I might find an item.

We had a great experience here on Saturday! Shannon is exquisite! I was looking for a durable,…read morelarge hard cover luggage bag in beautiful navy and I found it! Shannon is very knowledgeable about the Samsonite brand and it's warranty and the zippers are phenomenal so folks, shop this store and if you are looking for a nice job, check out this location!! They are hiring!!

Late review but I just wanted to say that I visited this location about a week or two ago and had…read morethe most exceptional service provided by Pamela. She was thorough, thoughtful, and an absolute delight to work with. 5 stars!

Was in and out, friendly and efficient service for my bag to change the inscription/initials. Nice…read morestore and staff! (Chamblee location). Checked o it the selection while bag was being worked on, decent sales going on but I learned to buy from Europe (always best sales there if you get a chance to visit, it's an average of 35% cheaper for same item out the door typically).

#4 of 100 review December challenge. Black Friday deals…read morewere going on so had to take a look on a 1 day trip to the Atlanta area for business. This store located in the Perimeter Mall was easy to get to an although it was small it had a pretty extensive selection. There was 1 staff member assisting someone so no interactions to comment on. Tumi makes a pretty high quality product so you do pay more for it but it lasts for years .

NOT FEELIN IT! The…read moremall really needs a nice "old school" leather store, but this is not it. I really need to have a leather store that sells only leather products including leather desks sets. I do not want to see Vera Bradley, nylon products, toys and games. Other stores in the mall carry these items so I would just want Mori to be true to what it once was- all about quality leather products. I appreciated the smell of leather and the nice leather bags and wallets but the cooler, (I mean like an Igloo ice cooler), is just too much!