Horrendous customer service. I bought a watch from here and they treat you with zero respect - ordered a watch strap as well and I called three times to get an update and no one gives a call back or the time of day. I'll be moving forward with a different brand who appreciates their customers a bit more. read more

Yes big time the most safest jewelry luxurious watches Rolex place there is A+ service plus sometimes u gotta have a reservation yeah top notch shop this is inside Phipps plaza in Atlanta u gotta bring ur top cash this jewelry is very high end there is plus it's very comfortable as well there's so many workers inside watching u 2 no safety issues at all nope 2 safe read more

Cartier - Luxurious designer jewelry Cartier - Jewelry Near Me - Atlanta, Georgia

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I went in today looking at some necklace i walk around for a while then went up the the employee as if i can get some one to help me the guy said they had put me on a waitlist I said how did you know my name when knowone greet me? The guy said they put a description of me on the iPad. Just cruise how would they know how i am. When i walk into the bouquet in Vegas the first they said can i help you and they would say someone will be with you shortly what is you name when they ready we will call you. I use to work with Brian he know longer work . Wish he was there he treat me well/I been a big fan of the brand and i a lot of Cartier collection i world not go back to the one in Phipps again poor customer service. Is it becasue i don't look like i can aford it? Don't judge it book by it cover. The one in Vegas treat me with respect. Would not step foot back. POOR customer only want to treat people; that dress like worth. read more

Cole is great help there, bought two watches from him!!! Others, they have their Cartier arrogance, high end shop. read more

Disappointed and angry with how I was treated by this brand. I wasn't assisted after waiting 20 minutes and then banned from the store. The African-American guard who was forced to ask me to leave was fired the next day because he knew this was not right. I've yet to receive a response from corporate or the store for a single explanation or reason, after I've sent numerous phone calls, emails to the store and CEO of Cartier North America and 1-800-CARTIER.... No response from anyone. The store manager Esther seems to be completely out of her element and unable to run this store as a luxury store should. It is truly shocking that a company of this calibre would allow mismanagement in this manner by someone with such flagrant disregard for its customers and staff. Is anyone in upper management paying attention? Do they even care? clearly not. Run from this place and save your dignity. Management for this store and this brand is a disgrace, and I feel for the employees that have to work in these conditions! read more

My wife and I took a trip to Atlanta to get our rings fixed. We went to the Cartier dealer in NOLA but they gave us the wrong sizing. Thankfully this location was able to get us the right size. The staff was prompt and courteous. They are very helpful with our sizing. We dropped the rings off and we're able to have them mailed to us. The associate we worked with sent us text message updates as the rings shipped. Overall this was a great experience. read more

This is a belated review, as I dealt with this store (via phone) in November, 2020. The experience was seamless, attuned to detail, and very warm. Hats off to Simon, the nicest guy EVER, who ensured a watch had the appropriate links and also replaced a bracelet cord. Cartier is a high end brand, obviously, but this store seems to always provide excellent service without a hint of pretension. Five stars without hesitation. read more

I purchased a Panthere watch for my wife here for Christmas. Unfortunately, she did not want the watch. When I returned the watch, they were just as helpful and friendly as when I bought it. They spoke kindly to my 9 year old son, who was with me on both occasions, and offered him chocolate and coke. If you've ever returned a pricey item to a luxury store, you know some of them can be difficult. My experience at Cartier was anything but. As such, I would strongly recommend this Cartier as a place to go to buy gifts! On the way out, I sent my wife a photo of a few items there. I suspect I will be returning soon for another gift. read more

I have been hinting to my husband for a few months that I wanted a Clash de Cartier ring for Christmas. We were in Lenox in October and decided to stop in to Cartier to see if they had a ring we could look at. Cole immediately greeted us and was so warm and friendly - he let us know that there were not a lot of the Clash de Cartier rings in stock, because the campaign had been such a huge hit worldwide. He went out of his way to let us know when the store was expecting to get more in stock, and even showed us the bracelet and earrings from the collection, so we could get an idea of what the ring looks like. On an aside, my husband and I were both dressed in what can barely even be called "athleisure wear" and even still, Cole treated us like we were in black tie. When we let the store, we both commented to each other how great of an experience it had been and how much we really liked Cole. My husband began working in the background over the next few weeks (little did I know!) - he was in direct contact with Cole about the ring. On Christmas morning, my husband waited until we had opened all our other gifts, and then he appeared with the most beautiful red Cartier bag. I was so surprised and overwhelmed - talk about a Christmas miracle! The ring is jaw dropping and even more glamorous than I could have imagined! My husband stressed how big of a part Cole played in making sure the ring came in on time for Christmas. We will absolutely be back to Cartier in the future, and hope that Cole is there to help us with our jewelry wants/needs! read more

Cartier - Jewelry Near Me - Atlanta, Georgia

I live in Southern California where we have huge beautiful Cartier stores in Beverly Hills, in Orange County, and up in Woodland Hills. However, I have not been very happy with my contacts at these locations. I'd like to think I'm not a very difficult person but I admit I ask a whole lot of questions and try on many different various models before I decide to purchase my jewelry. I could tell the sales accociates were all getting very impatient so then I felt bad and ended my experience sooner than I should have and go home empty handed. When I was visiting Atlanta, I saw my cousin Jane with a beautiful love bracelet from Cartier and explained my frustrating experience to her. She introduced me to Annie and she was ABSOLUTELY AMAZING!!! She let me try on every bracelet they had not only in my size but a size up and size down to make sure I chose the one that looked and felt best for me. She was also very knowledgeable about every product I asked about. During these COVID times, I'm absolutely sure her time is limited as we are all required to make appointments but she let me know that she had all the time in the world for me and I felt like I was on a private Cartier tour with Annie. Needless to say, I found my bracelet and purchased it through Annie. She also told me that I can place my future orders through her so I got my husband to order his watch through her too (although it's currently sold out). All of our future orders will be through Annie at this Cartier. Thank you!!! read more

Surprised to see a few people disliking Cartier here. As a brand, it is one of the most respected jewelers in the world, if not the most respected. The quality and attention to detail is spectacular in everything they create, with superb attention to ensuring quality. People working here are highly experienced and have been here for many years. I've had the pleasure to interact with Marilyn in numerous occasions, who is extremely knowledgeable, does not try to up sell and very genuine. One of those people who is a pleasure to interact with regardless if seeking a recommendation or ready to purchase. The store is quaint and beautiful. Although it's located in an undesirable, boring mall, this place is a pleasant oasis to escape the hoards of people that flock here on a weekend. read more

Spent a sizable amount with Cartier for my 50th birthday. Decided to get the necklace I purchased extended, which required the item to be sent out for the work to be completed. Birthday passes...I ferociously check email and texts...no communication. I've been calling the boutique for the last week and was finally able to get through to someone today. My necklace has been ready for pick-up since May 3rd. It's June 7th. Had I not called, I wouldn't have been notified. THOROUGHLY disappointed in the quality of service I've received. read more

My husband bought the love wedding band for me for Christmas, such a thoughtful and amazing gift! Cole A. was amazing, personable, patient, knowledgeable and attentive with his us! I recently had to contact him about getting my ring engraved and WOW... he got me in the same day I contacted him and was able to get it done right away!!! He's amazing if you ever need anything from Cartier make sure you request Cole. read more

Cartier - Jewelry Near Me - Atlanta, Georgia

Annie gives the most attentive care. Cartier @LenoxSquare is top tier. Highly recommended. read more

Cartier - My soulmate. - Jewelry Near Me - Atlanta, Georgia

Alan is the best my husband I both enjoy every time we visit. His knowledge and story of the products always fun and amazing, makes me love Cartier more read more

I had made an appointment for my wife to look at a couple of variations of the Cartier Tank watch. When we arrived they had our name, but no clue as to what we were there for. Allen, the sales associate, was to busy on his phone while we were trying on the couple of watches that were similar yo what we were looking for, but not exactly that we felt we were bothering him. We left and went to mayors and bought an Omega from a highly enthusiastic sales associate that seemed interested that I had come to their store to shop. Cartier thinks that they are the only game in town, go elsewhere to find better quality, jewelry, watches, and just overall purchasing experience! read more

We bought our wedding bands from this particular location a few years ago and my husband's needing resizing so we came back. They do a one time complimentary adjustment, FYI. Cole helped us out and was very professional. We ofcourse had to look at other things while we were there and Cole was very patient and generous with his time. When we are in the market to purchase more, we will definitely come back and see Cole. This is the only Cartier store in the state of GA, FYI. read more

I dropped off my watch to get repaired about a week ago and then yesterday I received a phone call from a customer sales person named Simon to tell me about my options. He was extremely polite and witty. I felt very comfortable talking with him. Lenox has now become quite the shopping destination for upscale merchandise. There are now quite a few choices. French luxury goods supersede other European makers due to their ability to stay current, look beautiful, delight the consumer, and outlast their competitors. Cartier not only designs and manufactures their jewellery and watches, but also distributes and sells them. This family jewellery designer and watch maker began about mid 1850. I can't think of a comparable business of better quality and such stunning design. I will continue to be a Cartier customer! read more

Set up an appointment to come in here to have my love bracelet engraved. Sonia was super sweet and helpful. The process was simple although the wait a little longer. Can't wait to pick up my bracelet and see the results! read more

Great customer service and no pressure assistance. When I bought a love bracelet for my wife. Ask for Esther. She is so customer focused as well as friendly and was always available to answer questions about fit, style and design. My wife loves the white gold 4 diamond bracelet. read more

Cartier - The package arrived! - Jewelry Near Me - Atlanta, Georgia

Employees are great at this location. Greeted and was helped by Cole A. today. Was very pleasant and showed us items we were interested in

After going online and getting through the inconvenient process of setting up an appointment and then waiting two days to go, I found myself greeted by the most amazing "Service Advisor" named Simon Myers. Simon is polite, helpful, courteous, engaging and respectful. He made my entire retail experience into a truly enjoyable and personal event. In a boutique full of jewels, I must say Simon is a real gem! read more

My husband and I purchased a beautiful watch for my birthday. Alan showed me few options and ordered the watch I wanted in no time. Alan was professional, knowledgeable,personable, attentive and with great personal taste. Alan also introduced us to the store manager. Grace was highly professional and well accommodating. My husband and I have been assisted by Alan in few purchasing occasions. He always makes the experience quite enjoyable. Alan's assistance truly match the expected luxury from a household name like Cartier. I can't wait till my next purchase.. I hope it will be in the very near future. read more

My husband recently took me to this store to surprised me with picking out a love bracelet. I selected a gold bracelet, but at the time of purchase was told the item was returnable for 30 days. I selected the bracelet with the understanding/belief that I could come back and exchange it for a different color. The salesman put the bracelet on me to wear out, and did not clarify that if there was any indication that it had been worn, it would not be returnable. My husband and I were both fully of the belief that the item was returnable for 30 days. After reflecting, I returned to the store about 90 minutes later and was told that the bracelet was no longer returnable because it was "damaged", even though it was within the 30 day period. I was devastated to hear this news. They offered to send the bracelet to NY to see if it could be remedied, which i agreed to. They promised to call me back to update me on the status. About 2 weeks later, having not heard back from Cartier Atlanta I followed up with them and learned that they "had been meaning to call me"; the bracelet would not be accepted back. Separately, i called Cartier corporate on 2 occasions. On both occasions, they told me they would assist me with the exchange, and would call me back "in 2-3 days" with an update. I did not hear back from them either time. At both the store level, and the corporate level, this level of service for a luxury goods store is not acceptable. When THEY told me an item was returnable for 90 days, they should have accepted it back. Not only will I NEVER purchase an item from Cartier again, but planning to tell every person I hear MENTION Cartier about this experience. When you are spending 7K on anything, you should receive high end service. At Cartier Atlanta (and apparently also with Cartier corporate), this will not be the case. read more

So...I am most definitely not the demographic for this place, but that's never stopped me before. I decided I wanted a second wedding band since my original seemed fragile, and I hoped I could find a love ring that would work. I walked in in the most basic of outfits - athleisure and Uggs. I was acknowledged immediately and worked with Brian, who was patient and allowed me to try on every single variation of the love ring, multiple times. I was on a work trip, so I brought my coworker/friend with me, and Brian answered all our questions, and seemed genuinely happy to do so (we're federal auditors, so we can be a bit much). The experience/presentation was wonderful, and just a hell of a time for someone who's not used to it. Our waters were brought out on trays with a little vase and flowers, some chocolate, and a separate tray with our glasses. After purchase, my ring was beautifully boxed, wrapped, and stamped with a wax seal, and brought out on yet another tray with a certificate of authenticity. Brian also let me try on the love bracelets, so when I'm ready to add to my collection, I can simply call him up and everything will be taken care of. The whole thing was just a ton of fun. I've had my ring for about a month and I love it. The time Brian spent with me to ensure I got the ring that was perfect for me made all the difference. It was a splurge, but beyond worth it. Seriously, I live in Chicago, but Brian and the Cartier Atlanta store are my Cartier home. read more

My girlfriend wanted a Love ring, she had stopped in with friends to find out what size fit her and I called a couple of weeks later to inquire if they had her size in the style she wanted. A very helpful lady answered the phone, found they had the size and style in stock, and set it aside for me. The following day I drove the hour or so to Lennox Mall to pick it up. Even though I can afford nice things I often shop for clothes at Wal-Mart, Kohl's, etc as I don't feel the need to spend a lot of money on clothes. I walked into Cartier wearing flip-flops and Wal-Mart clothes. The two employees both looked at me like I was in the wrong place. I asked for the lady that had helped me the day before, she came over and I told her who I was and what I was there to pick up. The expression on her face and body language just screamed disappointment, as if she thought I was just there to waste her time and she had held something for someone that couldn't buy it. If there was another Cartier within a few hours' drive I would have just walked out but that was not an option. She brought the ring out and we sat down at a desk. The ring matched the photo my girlfriend had shown me, so I agreed to purchase it. Typically on large purchases, I like to use a credit card to get the travel points but since she was being snooty and obviously judging me based on my appearance I handed her my debit card instead for the $2,000+ purchase. Of course, she asked for my ID which was just fine, ran the card, and then handed it back to me saying "well, I guess VISA says you can have it". She filled out the information for the warranty, then disappeared to the back to pack it up for quite a while. After her attitude and the statement she made after handing me my card I was beyond ready to leave, I just took the bag from her and walked out. I later asked my girlfriend how she was treated when she went in since she dresses like she is going to a yoga class every day. She said she her and friends were treated just fine and they tried on multiple items without a problem. read more

One of my favorite jewelry stores of all time! I came here with my fiance looking for an engagement. It took me two weeks to decide between a Cartier design vs a Tiffany one. I ultimately ended up with a Cartier and an so glad I did! The store front is a bit small but fine for what I needed. We were helped by Alan as well as another gentleman (the week before). It did take a few minutes for someone to swarm towards us (I know some people like that) but I was okay with that. It was pretty busy that day and I knew eventually someone would help once they knew I'd be purchasing something that day. Alan was very patient with me as I hesitated to choose between two bands. Eventually I chose one and he was very confident and happy for my decision. Once done, he gave us some complimentary goodies (a lot), and we felt like true VIPs. We loved it! We will be back to get my ring customized (Tip: it is complimentary!!). Thank you again for all your help Alan! @iProposeWeEat Cherie read more

Atlanta Cartier is our go to boutique for Cartier and all fine jewelry. We were fine jewelry novices and they helped us cultivate our collection. The Atlanta Cartier staff goes out of its way to make everyone feel special. Brian and Marion are real gems. They are the reason why we choose to shop at Cartier Atlanta rather than Cartier Maison NYC, SCP, Vegas Forum or Bond St London (All very fine boutiques). Here's to a long lasting relationship! read more

Cartier - Jewelry Near Me - Atlanta, Georgia

I've been a Cartier customer for a few years now. I've purchased several Love bracelets and a few necklaces at this location. I've never felt disrespected, ignored, or unwelcome. To the contrary, I was always greeted, offered refreshments, and never felt 'pushed' to make a purchase. I love working with Alan. He is an amazing person, super knowledgeable, and have never ever let me down. I think the reason why I never had any issues at this location is because I call ahead and let him know that I'll be stopping by. This way, I avoid waiting in line, especially around holidays or pick hours. Additionally, I never had any problems with my items. I wear my bracelets 24/7/365 days. I never heard of Cartier having 'defective' items. Never. I must say, that walking into a store like Cartier can be intimidating for many... Sales personal employed by the high-end stores is trained to appear professional, polished, and not 'giggle'. However, I believe that no matter where you go, you should be yourself and voice any concerns at the time of their occurrence versus writing negative reviews. Don't just complain about the issues, offer a timely feedback along w/possible solution. Esther, who is the manger of this store is an amazing leader, and would have no problems handing any inconveniences. read more

I entered the store on Wednesday to purchase a love bracelet. It took nearly 9 minutes before I was created Oregon knowledge by anyone. And mind you there was a skinny foreign gentleman sitting at a desk upfront that never even acknowledge my existence as he was too busy texting on my phone. Eventually I was helped by Christine on sizing and fitting my size. What was rather odd that she seemed to have extensive alcohol on her breath. Anyways I proceeded to buy the bracelet and went off of my purchase. After wearing the bracelet for about six hours it came apart. Since I purchased a race it early in the morning I went back for them to reattach it on. After they put the bracelet on me I came off again the following day. I called in the store and not them know what happened. I was then helped by Marilyn to send off my bracelet to New York. She did no follow up on my repair even once which took nearly 5 weeks and multiple phone calls for myself to be able to get the result. They said they would replace my bracelet however knowing all the trouble that their bracelets have had with the new generation I decided I wanted a refund. After mentioning the refund I was told it would not be authorized because the bracelet had damage to it. And mind you this is damage I did not cause since it fell off my hand twice over. After arguing for nearly a week I was finally granted a return by a rather large and not well put together gentleman by the name off Colin. I live in Atlanta but I have never been to such a poorly managed underdeveloped trained store and staff. Cartier is a brand of class and elegance and not rudeness and arrogance. This store has always made me feel uncomfortable and I would avoid it like the black plague. Hopefully the company themselves can recognize issues at this location has and make the much needed improvements. read more

I enjoy watches. I collect them, repair them, and seek out antiques. I decided to purchase a Cartier timepiece to be a modern cornerstone in my collection. I enjoy their styling and movement. Unfortunately, the Buckhead Cartier location's poor customer service cost them a lifetime customer. I've found that most luxury businesses have learned to not make assumptions about the people who visit their stores. A person's clothing is no longer a reliable indication of wealth or status. Style is relaxed; stereotypes don't necessarily apply. When I entered Cartier on a Saturday afternoon, there was one other individual in the store. The attendant smiled at me and told me she would be right with me. I thanked her, and looked at the watches. As she finished her transaction with first person in the store, her coworker emerged from the back. I attempted to make eye contact, but he walked over to help finish whatever sale was going on beside me. I kept looking at the watches. As I looked, two other couples entered the store and walked to the engagement rings. Both employees immediately greeted them and pledged to help them once their transaction was done. I expected that one of them would break away to show me a watch. Instead, after the first man left the store, both associates went to help the two couples. After a few more minutes, I asked the original associate if I could view a watch. She said she would be with me after she finished with the ring. Another couple entered. The original associate immediately walked to them and began to show them rings. I was irritated by this behavior, but decided I would stay in the store until someone helped me, because I really wanted a Cartier for my collection. I should note that I entered the store wearing jeans and a t-shirt. The other couples were far better dressed, though I do not believe I was in any way under-dressed to shop at any of the stores in the mall. Finally, after yet another person entered the store and received service before me, I left. I walked a few shops down to a major jeweler and bought a new Rolex Submariner. It has provided me more enjoyment than the Cartier would have, especially given the shoddy treatment I received in the store. I contacted the Cartier headquarters to discuss what happened. They offered no apologies and merely said they would "look into the matter". I expect better from a brand like Cartier. read more

One of the worst Cartier stores I've been to with an arrogant staff that didn't even acknowledge me or my soon to be fiancée when coming through the door. They automatically assumed we didn't fit their clientele when we walked in. After finally getting some assistance by Brian we asked what the reason was we were dismissed but he could not answer us. We took a look around as we were ready to purchase a ring that day, but after the overall atmosphere and attitude we left. We headed over to Tiffany & Co. that same day and were greeted kindly by the staff. Liz helped us fine something amazing and we ended spending $35,000 that day. Needless to say Cartier not only lost our business but our respect as a brand as a whole. If you have another store near you I suggest going there before checking this store out as in the end it's all about customer service. read more

I am writing this review for Cartier in Atlanta, GA. Let's be real people. Who doesn't want a Cartier Love Bracelet? That's exactly what brought me into Cartier. Cartier makes such beautiful pieces and those pieces bring the customer in because they are widely wanted. I wanted a very simple Cartier Love Bracelet and sales associate Elizabeth Bessler was extremely helpful in satisfying my need for a Cartier Love Bracelet. I looked at the Gold Cartier Love Bracelets and absolutely loved them. I looked at three different styles of the Cartier Love Bracelets. I looked at the regular Gold Cartier Love Bracelet, the Cartier Love Bracelet with partial diamonds and the Cartier Love Bracelet with all diamonds. Elizabeth was kind enough to let me try on all of these and she also helped me find my wrist size for the Bracelets. I also was shown the Cartier rings that matched the Love Bracelets in Gold. They were in the same style as the Bracelets. There were so many pieces to choose from. They were all so beautiful that I wanted to take all of them home. I planned to purchase a Cartier Love Bracelet in the regular style, but I was called into work for a work emergency. I would still like to give sales associate Elizabeth Bessler a huge thumbs up for being so patient, kind and courteous. Although I didn't buy anything, Elizabeth was still so helpful and helped me with a smile on her face. At the end of the day, great customer service is what really matters the most, and Elizabeth truly achieved just that. I will be returning to Cartier very soon to purchase my Cartier Love Bracelets from Elizabeth. Way to go Elizabeth! read more

The worse customer service from a reputed company. My watch was in their repair shop for 3+ months while I kept having to call to inquire about parts not arrived yet. All the time without an explanation. Worse yet each time I call they have to do this extensive search as i have never been in their system...this is all while I actually purchased my watch from them and had serviced there before. Thoroughly disappointing. J. Lee , DDS, MD, FACS read more

Always such a pleasure shopping here. I work with Christine. She always tracks down limited hard to find pieces in a matter of days. I've bought many pieces from her over the years. Ask for Christine the next time your in the shop. She will walk you through your first Cartier purchase, help you find that limited sold out ring, or have fun trying on new pieces to add to your collection. read more

I was excited to purchase a necklace for myself to mark an especially rewarding professional accomplishment. I wanted the chain to be a little longer, and the salesman felt the need to tell me they frequently accommodated such requests because "Cartier is French" (gee, really?), and Parisienne women are "not as large" as American women. WTF? I wanted the style to be longer, not some dude's generalizations about the size of various women around the globe. The exchange put a damper on both the experience and my feelings about the necklace itself. What was supposed to be a symbol of an important achievement now marks that time I was mansplained and fat-shamed at a mall. read more

We had a great experience here. We were helped by Alan who was very nice, professional and patient. Whenever we had questions, we could get timely responses from him! Also, he gave us a lot of beautiful and useful gifts. Thanks again for making all these happen, Alan! read more

I'm a huge Cartier lover, and Atlanta's store is the best. Alan always provides a wonderful experience, he makes me feel so special! He is very knowledgeable, nice, and kind! read more

Cole was a pleasure to work with. He was professional, respectful, and knowledgeable. Thank you for your help.

What can I say -- my mom's a big fan. We've known John (District Manager) and Marilyn (Associate) since we were kids. My sister and I used to do homework on their red round couch back when they were still at their old location while our mom shopped. John and Marilyn are the nicest people and will always make it a point to make you feel welcome. Now, if I can only afford to buy anything here... read more