Took 3 pieces of luggage here for warranty repairs, wheels and handles. Paid $10 each for shipping…read moresince they don't do repairs on-site (I didn't expect them to). All 3 pieces were repaired and sent to my house. Took about 3 weeks. It would have cost substantially more to replace them all. Great customer service and great turn around time. I'll get a lot more life out if my luggage.

My partner, who is a flight attendant had an issue with a wheel that busted on his carryon. We…read moretook it down to have it repaired. The customer service to help get the wheel repaired the first time was outstanding. Unfortunately the other three wheels didn't match the new wheel and it was off balance. We took it back in after speaking to Joe, who said "yes bring it in, we will be happy to take care of it for you and make it right." We took it back and the staff sent it out again to be fixed. This company offers great customer service, the way I think every company should run. Kudos to Joe and the staff who work at this store. You all have been amazing. Update: my partner got the suitcase back today. All 4 wheels are now perfect and they fixed the handle we never mentioned. Wow! This company amazes me and I am so thankful to see good customer service in action. Way to go Samsonite! Thank you from us both.

This place is a great find! I was at Sam Moon looking at luggage when a fellow customer approached…read moreme and told me I should really check-out Luggage Unlimited before I make a purchase. She said they are just down the street, have better prices, and if I don't find anything, I can always come back to SM. She was so right! I was about to purchase a carry-on at SM for around $100 and found almost the exact same style and color at Luggage Unlimited for $40, unbelievable! They are a wholesaler that has been in business for 17 years that also sells to the public, and they have the largest selection of bags I've ever seen. They have luggage, make-up totes, backpacks (adult, child, and hiking) picnic baskets, compartmentalized lunch bags, wallets with wrist straps, tons of bows, and a large selection of crystals for bedazzling all of your purchases. They do have a smallish selection of nice handbags, but most of their handbags are the slouchy cloth type. This store is huge, cluttered, and packed. It is more of a small warehouse type of place, no frills. Be prepared to spend a lot of time here. They don't have a public restroom, so take care of your biz before you arrive.

Great selection of products and prices. Service was very good. Had purchased one bag but it was in…read morethe wrong place but that was our fault for not double checking it.

The older I get the wiser,right? Hopefully my new found instant on the spot decision making is…read morewise. I've taken to,see it,like it,buy it. That's diametrically opposed to the former me of; see it,think about it,do I need it,maybe not now. Boring! Having no idea what Away is,as I pass it's shiny new space in North Park Center,I decide to investigate. The design and simplicity hit me as I walk in. I'm also surprised they are fairly busy. Everything is straight forward and the merchandising supports the products perfectly. Suitcases. Nothing stands out, shouting,look at how much I can spend. Just basic, straight forward,well made suitcases, supported by a friendly team of professionals. Be careful though. If you walk in you may wheel out your last carry-on! Go!

I'm still mad at them about the personalized luggage tag thing a couple of years ago. But this is…read moresome excellent luggage! (Five stars actually, but still rating four stars here for this location because did I mention the luggage tag issue?) I have traveled with these suitcases (the Large and Medium) internationally and domestically multiple times plus lots of roadtrips. I recently packed four pieces of my grandmothers pottery (in separate boxes with padding) and it all arrived totally intact after a 14 hour flight. AWAY luggage has proven itself to be super dependable, durable and trustworthy. Rolls beautifully, handles still go up and down smoothly, zippers and fasteners still work perfectly, and yes the exterior attracts scuff marks, but to me that's a badge of travel honor. Still won't set foot in that store ever again, but this company gets a lot of credit for a great product! Worth every penny and then some.

Worst service I had in my life. It almost feels like if the the old gentleman, "helping" me, didn't…read morecare if he was going to sell something or not.

Shuttered their shop during normal business hours apparently due to a large group of people nearby…read morewho were playing Pokémon Go, then proceeded to pace back and forth glaring at people and called mall security to have them dispersed. While I recognize the annoyance of such a large group being in the seating area near the store and can understand the need for them to disperse, the actions taken we're unprofessional and overly dramatic. In past visits to this mall, I have noted scowls and less than welcome looks from the staff at this store but dismissed them as perhaps just being their resting face. From this recent incident, I now wonder if it is sincere misanthropy.

Located by C3. Great store for airplane enthusiasts. Shirts, hats, toys, almost anything. Logos of…read moreacquired airlines too like TWA and Piedmont. If you have time atop in.

If your a Airline Employee and want travel bags shoes T shirts bag tags and so on for your…read moreairline, You want to go in to this store. The owner Steve Cosgrove is the same owner of 28 airline employee groups on Facebook from non rev loads to non rev trips and tips just to mention two. Its a fun little shop we always stop in its next to Gate C2

Received a beautiful new bag only thing I did was get the wrong height for a carry-on, but it's…read morebeautiful

Great customer service! The repair to my Travel Pro Bag was…read moreon time and, saved me from a costly new purchase.

I'm so glad there's a Sam Moon in Arlington. I really enjoyed walking around, looking at all the…read moremerch. There's lots of jewelry to look at, there was a handful of people when I was browsing and we all seem to be looking at the same stuff and going in the same direction, you know how that goes. Lol. Hats and Belt were 20% off. I was looking for a Floppy Hat. Sam Moon offers a variety of Hats. Even though Sam has a variety of Hats, I was not able to walk out with one. oh well. One employee was really nice. He helped me get down a Hat that I wanted to try on. He watched me try on the hat and said, I was ready for the picnic. Lol. Hats off to the Woman Customer in the store who showed me how to wear a hat. Check out is right in the center of the store and in the back. There is a bit of a line too. I would definitely recommend Sam Moon. It's a lot of fun, they have good customer service and the prices are competitive too. They have just about everything that you can think of.

I really love this place. You get what you pay for but is is really handy. Some things last and are…read morestill cheap.

This store is literally a one stop shop! You can find everything in here that you would find in a…read moreboutique but cheaper!!! Please come prepared with what you are looking for as it can be a bit overwhelming . They have jewelry, shoes, purses, bags, hats, belts, toys, makeup etc and it's all for a good price! For more reviews, tips, and videos follow my TikTok "taneeshanthecity"

Fantastic as always! Got 3 piece set of Travepro Luggage, best you can buy!! That's why almost all…read moreAirline Crews use it. Sam's prices were better than Amazon Prime days sale prices.

Very sad to hear a store manager claim she put a security wrap on an item that was damaged and part…read morestolen back on the shelves to deceive innocent people to purchase. Please watch out for damaged item. I wouldn't be surprised the employees are the ones responsible for most damaged items in this store.

I needed to get a new suitcase after coming in town and shopping. Thought I would run to Burlington…read moreto find one. Needed something that was sturdy but inexpensive. The store was well stocked and was able to find a great suitcase that was on clearance.

Associate is friendly and helpful. Small location but more than enough merchandise to satisfy…read moretravelers. They participate in the annual sales of the brand. Not much inventory though so you may have to purchase display. I think you can but I left before the other guest completed her purchase. Prices seem comparable with their other retail locations.

Buyers be ware. I bought a small Tumi toiletry bag for ~$500 on one of my trips through DFW just…read morefollowing Christmas. I still haven't gotten appropriate responses from the owning company of that location (Hudson). Its been almost 6 weeks, the item has been shipped back and in their custody. But now I cant get the refund. And Tumi is helpless since they don't own the store.... Watch out for these guys!