Overall our experience wasn't too bad. It was a busy Saturday the the store was very busy. There was an attendant at the door entry, she made verbal contact to basically tell us that someone would help us when one is available, but could be 10 minutes or more. My wife was looking for purses/bags to add to her collection. They had plenty, tho in my view they looked mostly the same, just a few different types of materials with some accessories added. For me, at that cost, they should be outstanding and extremely different than anything else on the market. Tho, that's not the stores issue, that's an issue with designers back in their home country. We did have someone help us after a few minutes when they notice my wife behind a counter looking at a small bag. She dawned the gloves and got it unlocked and off the shelf. Very nice showcasing. Wife requested a different color, tho they didn't have it in stock. The experience wan't bad. It didn't feel like we were being snubbed or put off because we didn't buy that day, granted they didn't have exactly what she wanted anyway. read more

Okay, so like you, I've seen all the terrible reviews, and I was pretty nervous going to this location, but curiosity got the cat, and I wanted to see the new store after all the renovations were finished. I am pleased to say I had an amazing experience! Kristyn Miller was the best SA I could ask for. She took her time explaining the different pieces, made sure to show me what she thought I'd like, and let me take my absolute precious time trying on any and everything that caught my eye, and not once did I ever feel rushed or pressured to purchase anything. It was a little over an hour before I had decided on my top picks, and even then, at the end, when she went to wrap my items, I spoke with Vanessa, who also showed me excellent service in the interim. I will say that I did call before I went in without an appointment and could never get anyone to answer, so that was a little frustrating, but overall, once I was there, I had no complaints. It's a beautiful store, and I'm glad a few SAs are left who treat you respectfully and don't judge a book by its cover. Thank you, Kristyn and Vanessa! read more

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Like 10 employees standing around with nothing to do. Gotta wait like ten minutes for the one and only person to show perfumes. When walking out, we're yelled at like a dog that she is finally ready to serve us. She had not one time asked what is my preference and how i ran into the wonderful channel perfume in Paris myself just 2 months ago. She only bragged that her knowledge is better than my experience in Paris at channel store. She seems pysco. Yelling at customers, and all other 10 employees should be able to shate, walking out to come back and them just be "a know it all". She looked me up and down and sold me perfume that smells likeTide laundry soap. Total waste of time and $190. read more

Great service with the appointment I had:) I'll be back. Wish I could have walked out with a bag but my SA made sure they put one in my box that shipped to my house! read more

My daughter yesterday went to chanel store to buy a baume essentiel highlighter, because she finisher hers. The sales person a blonde hold women wasn't having any clue of this product and accused my daughter that was faking and she never bought a chanel product, and she told my daugther to go to Sephora, maybe she coiuld afford their cosmetic better. You should be ashamed to have such an impolite and uncultured people as a sales person. Remember when we buy online Chanel always send 2 free samples for any product you buy. So the store should offer a good experience rather than insults the customer! read more

This happened around May. I went here with my sister to buy a purse as a gift to myself for graduating law school and landing a Big Law job. After standing in line forever after a bunch of lookie-loos (almost no one walked out with a purchase but spent 20-30 mins each inside) FINALLY we made it inside. Items really aren't on display, and their website makes it a b*** to find out what you want. Not only does Chanel not ship, they have the ubiquitous "more in our boutiques" at the bottom. I made the mistake of telling my assigned shopper I "wanted to look around" and she let out a huge exasperated sigh and her eyes rolled into the back of her head. She was a petite, conventionally attractive middle-aged blonde, and I don't recall her name or if she gave me one. Immediately I knew I wasn't going to purchase, I was so mad. If you're going to drop over $4000 on a purse, you'd expect service. I was so put off by her attitude I don't think I'd *ever* go back. I ended up going to nearby Celine and buying my purse there for about $4600. I already have my next bags picked out for my bonuses, and I wouldn't return due to their rude, snobby attitude. read more

This is my second Chanel bag from this location. Both times I was warmly greeted and treated well. I get some people can not fathom buying a bag that costs this much, but those who know, know. It's like a watch collector or gun collector or whatever. My daughters can't wait for me to kick the bucket only so they can divvy up my purse collection. Not because they hate me or want me to me to die, but when you know, you get it. My purse collection is pretty good. Now let's keep it growing!!!! read more

I'm not a fan of this store. As someone else mentioned, their website is useless. So you eget excited to drive an hour to the store to look around, except now they don't have handbags on display. While my saleswoman was very nice, they ask, what are you looking for... Well, how am I supposed to know if there isn't inventory online? I prefer having the bags on display and being able to view everything. I'm just not sure why they have it set up that way. read more

Customer service at this location is horrible. I went in early and was the only customer in the store and not one of the 10 or so of the employees that were standing around ever asked if they could help me. I'd be hard pressed to ever go back. Not sure where their attitude stems from but they need to get over themselves. read more

Love this location and staff. I went here recently to drop off of sunglasses for repair and I was greeted at door with a smile and a thousand "Welcome to Chanel's" I had an appointment. But I don't think it mattered. The staff showed me so much love and took care of me. I don't see the reason for the negative reviews. I definitely can not relate to a negative experience. The store was actually busy when I was there and everyone was taken care of. I'll be back soon. read more

Chanel - Dallas - Grabbed some Black nail polish that's been sold out Everywhere. - Accessories Near Me - Dallas, Texas

This boutique always puts the client first! The fashion advisors are committed to building a relationship with the client. My SA Winnie is amazing! She shows genuine interest in helping me curate pieces to add to my collection that are synonymous with my style. She even makes efforts to learn about my cultural background and works hard to find pieces that will integrate with my traditions and heritage. read more

First time there was ok. The second was excellent. The Security (gentleman) at the door always have the best conversations while I be waiting for a fashion advisor. Korey W. is the real deal. I showed him maybe 2 items and he knew my taste right away. He's always multitasking and adept at what he does. read more

Had been there twice in the las week a sales person name Cristina needs to be re-train :First time I asked for the red bottle product She responded it was for young people, thanks "I know I am old " she then looked at my outfit from head to toe . Second time I asked for the gold product "She responded that is too expensive and she checked my outfit again you need the lift , Thank you lady I had enough. read more

My husband and I were greeted as soon as we walked in the door. Our sales associate was very nice! I told her that I was looking for a particular brooch that I saw online and she advised me that due to the Coronavirus she could not reassure me that my shipment would ever arrive. However she did show me a few nice pieces and my husband ended up selecting one that was perfect! Happy Anniversary to me! This location was very nice and clean. read more

Chanel - Dallas - Front view of the store - Accessories Near Me - Dallas, Texas

I haven't had a bad experience in here. When I visit, the sales associates are attentive, without feeling like they're following me or in-my-face. They've been knowledgable and helpful. I feel like it's unassuming compared to the other Chanel Boutiques in the country, so I prefer to come here. read more

After reading many of the reviews, one would probably not visit this location. HOWEVER, you need to go and ask for Caly. She was our representative there and is hands down the best person to work with, which will make you allow you to have your own opinion, but give her a chance to prove you wrong! Caly definitely knows how to treat you. We are not financially well off like Kanye West or some mogul that buys every color and style, but we have several pieces from Chanel. My wife loves the brand and appreciates it like how we men love our cars (stereotypes, I know - apologies!). Caly shows the same appreciation to not only the products from Chanel (HIGHLY INTELLIGENT about Chanel the brand/products), but understands that we could be spending our money at another location or another brand. I worked with her over the phone as we recently moved to LA, CA and talk about a seamless transaction. You stereotypically do not expect to get that kind of treatment from such an upscale place, but we certainly did. I know that we will always work with Caly no matter where we are in terms of location. It is rare to have someone treat you so well, especially in such an exclusive part of Dallas and of course, the brand Chanel. If you are looking for someone that knows their products, does everything possible to try to get what you want (let's face it, Chanel products are exclusive and sell out!), Caly would definitely be the best bet to help you moving forward. I was looking for the WOC and Jumbo Chanel bags for the wife and after being on a list, she came through in a major way for us! My wife loves the bag and the experience is as good as it gets. ASK FOR CALY! read more

They were snooty and rude when I wanted to buy a bag. He threw them on the counter then scolded my sister when she put a phone in the bag to test it out. read more

Great experience here. I have sent off repairs twice and purchased (and returned) once--all seamless. Our sales associate even comped me the $500 repair fee for one of my bags I bought at the original boutique in Paris. She didn't need to do that, so that was a wonderful surprise. I hope to be back to purchase again (without returning, haha)! read more

I came in having a specific item in mind, but not sure about the size and color. It took a minute for one of the SAs (Wendy) to approach me but once she started to help me, it turned to be a great experience. she was very nice, knowledgeable and patient. I tried on a few purses until I found the perfect size and material I wanted, then I debated for a bit on the color and finally decided to be on the wait list for the one I really wanted instead of purchasing the one they had available at the store. Wendy was very attentive, showed nothing but professionalism and respect even after I decided not to make a purchase that day. Then as I was walking out of the door, I remembered I wanted a wallet as well, and she happily helped and worked with me to find the perfect one. I ended up walking out the store with a pretty wallet that would fit perfectly in my up coming purse :) now that I have some other items I'm interested in mind, I will definitely return. read more

Chanel - Dallas - Chanel wallet - Accessories Near Me - Dallas, Texas

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Everyone is always pleasant even when I am just there to look. Person to go to is Caly! She always manage to find and get the hard to find clothes and purses and FAST. read more

TERRIBLE experience! My review here is for their ***male salespeople*** specifically and they think they are Karl Lagerfeld or something with their disgusting attitude. Need I remind you- you are a retail salesperson. Not a celebrity. Nor somebody I, as a customer, need to please. I moved to dallas from manhattan not so long ago and i own several chanel bags and shoes. I was quite disappointed I couldn't find chanel store at galleria and northpark and came here to check out their selection. At the time, I was looking for a certain bag which I would have to get on the waiting list for (i knew that going in) but the male salesperson that was helping me was not only rude but condescending in his tone of voice about getting me on the list! I'm not going to kiss his ass to 1) be on this stupid list to wait 6 months 2) and give him the commission for my purchase So I called my Chanel sales associate from Saks in New York and guess what you incompetent sucker, she got me the back in less than 3 weeks! I was happy to give her my business! Now, here is another reason this boutique got 1-star rating. This $4500-worht, 4-month old bag's strap has been broken (absolutely unacceptable, shame on you CHANEL. Everyone knows chanel's quality has long been compromised but this is seriously embarrassing on their part) But luckily, it's covered under their 1-year warranty. I had to resort to taking this broken bag to this boutique and... what was I expecting? Of course they are so unhelpful!! (It was a guy again, not sure if it was the same person though as the first time) I don't have the original receipt but kept the tag separately and showed them the picture of original receipt (all the numbers matched, the inventory barcode number matched on the receipt and everything) because I didn't have the PHYSICAL piece of paper, it was no-go. (Chanel boutiques in NEW YORK don't even have silly arrogant rules like this. ) I would be responsible to pay for the repair? SERIOUSLY? I told him "people don't expect such poor quality from really expensive, 4-month-old bag, which should have never been broken in the first place !!! He had balls to respond "BECAUSE IT'S AN EXPENSIVE ITEM, YOU SHOULD ALWAYS KEEP THE RECEIPT"..... ..what? EXCUSE ME?? Fortunately, the lady at saks offered for me to mail the bag to her and she will put a rush repair FOR FREE and will have it back around 4 weeks (as opposed to 6-8 weeks Dallas boutique told me) Anyone looking to invest on chanel bags, I say... save up and just buy HERMES! If you really want Chanel, then AVOID BUYING ANYTHING HERE! read more

Beautiful store at a very gorgeous location. Came here today to get a Valentine's Day gift.Debra was super helpful and very sweet. Hope to be back! read more

Chanel - Dallas - Accessories Near Me - Dallas, Texas

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Chanel is one of my favorite places to go shopping at. Everyone is so nice and so knowledgeable. I love how dedicated the sales associates are, they even called me when they received new collections!! So lucky we have a great boutique near by. read more

This place is as stuck up as can me. I stopped by this location while in town to pick up a new purse that I was hoping to get. Upon walking in, no one greeted us, nor bothered to help me. When I asked to see the certain bag I was looking for, the sales associate was as rude as possible about it. I asked to take a quick picture of it, and he said I was not allowed to do that and it was against policy. Weird because I have gone to all the stores in New York, and not a single person seemed to care if I took a billion photos. Due to the rude attitude and his unfriendly self, I made no purchase from here and flew to California to make a purchase instead. I would rather fly out of state than make a purchase from either this location or the Houston location. Better off with Bergdorf Goodman than coming here and being treated so rudely. read more

The service here is not the best. But I guess it is highland park. It isn't until you literally tell them you are about to purchase something then they are all anxious to help you. It is especially bad when my husband walks in without me. I would hate to think its Bc he's African American. read more

Our experience at this Chanel location was amazing. I bought another Chanel purse for my wife from Korey. He was very friendly. Will be coming back. Thanks Korey! read more

the person to see is CALY! She has been my sales rep for the past 3 handbags and I am extremely pleased. read more

I recently made a purchase over the phone here and the SA Caly was sooo helpful. She was very nice and even sent me pictures of the two bags I was interested in, and told me which hardware would be best. I would recommend anyone to her, by far the best SA I've ever worked with. read more

Chanel - Dallas - Thanks Caly! - Accessories Near Me - Dallas, Texas

Went there and the manager didn't let me in. There were 3 assistance just standing around on their phones

Summary: ASK FOR CALY, CALY DESERVES A RAISE Highlights: She's patient, considerate, and thoughtful. Caly will go above and beyond for her clients. This locations did a great job of handling all COVID-19 precautions. Can't be more thankful of a great first time experience of buying a high end product. Details: I by NO means am an often shopper of expensive brands. after starting my adult job I thought I treat myself and my mother to something from Chanel as this was a brand she had always dreamed of having a pieces from and I felt it was a good investment and would hold it's value. While the line to get in can not be the funnest part once inside we were introduced to Caly. When I say I've never met a more bubbly and personable person I mean it. She was very Sharp and quick. she was able to really guide us with what we should get even as the store was beginning to close. She was so patient and kind as someone who doesn't frequent high end stores like this often the whole process can cause a lot of anxiety to make sure you make the right choice. Caly did an amazing job of walking me through her thoughts and opinions. we were treated with the same respect as any customer would if they spent 20,0000 dollars or 5 dollars. Thanks Caly for a great experience :). will definitely be back. read more

We must have had the same little Asian sales ASSociate mentioned in other reviews who was rude and very unhelpful. When my wife asked to see some wallets, he literally threw the display down on the glass in front of us. What a prick move for such a "high end" boutique. She then inquired about handbags in which he gave attitude as if he had better things to do. Will be flying back home to California like another reviewer mentioned and make my purchase at Chanel in South Coast Plaza where my $$$$$$ is appreciated. read more

What is it with this location? I've never had good luck here, and my most recent experience this past week compelled me to write a review. For context: I travel internationally frequently and am a loyal Chanel client at boutiques all over the world. I spend thousands (sometimes tens of thousands) of dollars here each year, and am a long-time collector of vintage pieces, as well. I have never had a bad experience at ANY other location, whether it be Chicago, Beijing, Dubai, Singapore, Hong Kong, London, Paris, etc. Dallas? You'd think I was Julia Roberts in "Pretty Woman" pre-makeover trying to shop on Rodeo Drive. I am always ignored--no matter if it's a Tuesday afternoon or a busy weekend. It's as if all of the SA's are constantly fawning over the foreign travelers that frequent the boutique; they've been profiled as being wealthy and likely to spend, so the rest of us just stand around hoping to be noticed. Last Monday afternoon at 2:00 PM, I called (I'm in Austin) and asked to speak to an SA specializing in costume jewelry; I was hoping to see photos of pre-fall and even assured the woman I spoke to that I planned to spend quite a bit (I have her name, but will maintain her privacy and keep it to myself). She said yes, let me call you right back, happy to help, I'm just finishing with another client. Perfect, no problem, thank you, here's my information. Then nothing. No call back, no follow-up--like, you've got to be kidding. You've got a polite, loyal customer even going so far as to promise that working with me will result in a considerable sale, and you can't even be bothered. I have NEVER had my calls, emails, etc. not returned in a prompt, attentive fashion at any other Chanel boutique, ever. I dress casually and don't draw attention to myself, yet I am consistently greeted and treated with respect wherever I go. Not in high-faulting Highland Park, apparently. You all are an embarrassment to the brand and need new management. I'm happy to spend my money with Chanel SA's anywhere else who are willing to give me the time of day. Won't ever be back. read more

Wanted a small bag and ended up with something i loved. I really couldn't decide but my SA was pretty patient. I didn't really much of a selection and maybe I was looking for bags that they no longer offered. Glad they have this boutique here, wish there were more close by. read more

Rude staff. Basically ignored me while I was trying to inquire about bags. Would never come back.

Had a bad experience with Wendy. She took forever to try and book me an appointment (weeks) and when she kept blowing me off, I was connected with another SA, Korey, who is absolutely amazing. I've been to him a few times already and it's always a lovely experience! read more

As a concierge for a high rise residential building in Dallas, I have called upon the Chanel boutique a number of times. The sales team there is very typical of any other luxury brand- You get sized up the moment you enter- The sales team believes they are the on the same level as the client and unless you are a noted regular, don't expect a warm welcome. I have always found this attitude baffling as they are on commission! read more

I went to this Chanel boutique today and left feeling very displeased and treated much like Julia Roberts in Pretty Woman. My friend and I were both dressed nicely, but casually and went in to browse and to have them look at a bag I had recently acquired and wanted to know more about the bag. The woman, Ivette, whom I asked was extremely cold, rude, and downright discourteous. She behaved as if she couldn't get us out fast enough. After I asked about the bag I brought in (BTW, she wouldn't look at it or give me any comment about it), I asked if we could browse around. Sure, she said. So my friend and I go about our shopping and look around the boutique to see if there is anything we couldn't live without. She followed us around and hawkeyed us as if we were thieves ready to steal something. The way she looked at my friend was the rudest thing I have ever saw. She looked her up and down like she was a street urchin. I asked how I could sign up for their mailing list to receive a catalog or lookbook and she said snottily, "You must buy something first." I might not have been familiar with Chanel's bags; however, I am familiar with her clothing and perfume, especially vintage pieces. And I am familiar with and well read about Coco herself. It was completely opposite of what Chanel herself stood for. Coco Chanel was a poor hatmaker and became wealthy. She always incorporated her meager past into her designs. She would be horrified at the way things are run and how snotty these women are! Ivette did not know who I was or how much money either my friend and I had. While I don't usually get into a pissing match about materialistic crap, I will say that I drove a newer Lexus SUV, I had very large nice jewelry on, and I was carrying an authentic Louis Vuitton Speedy, but dressed casually. Too bad she didn't know who we were, we could have done business, and now this boutique will NEVER get my business! Boy, your sales would have grown nicely with the Chanel clothing that I intend to purchase over the next 12 months, but I guess Ivette is only nice when someone is spending money on the spot! And it's an unknown cardinal sin to ask Chanel whether a bag in your possession is authentic! I don't know why it's such a bag thing, I would think you wouldn't want someone walking around with or selling a fake! Too bad, the sales clerks in Beverly Hills last month were SOOO much kinder than this place and there, I didn't spend a dime, but was treated with respect. Because I AM A CHANEL CUSTOMER AND BUYER! read more

Pretentious boutique. The security guard noticed that no one was offering help and called up a sales rep who reticently showed me a couple options for a bad I was interested in purchasing. Would not go back. read more

I went here today and left very happy. Ivette was really nice and helpful with picking out the right bag. We ended up getting the bag I fell in love at first sight with. The ivory lambskin Chanel 3 from the pre-fall '10 collection. Mmmm it is soo buttery and soft. They don't seem to carry many pieces but anything can be ordered in so just in case you don't see what you were looking for... don't worry, it can be transferred in. :) read more

As always when walking in, the sales associates ignore me. Like seriously, last time there were at least 5 sales associates who were obviously not doing anything but refused to even recognize that I walked into the store. I've been in this store several times and sure I look young but really? The only thing that keeps me coming back is that I have found a wonderful SA there who helps me tremendously! I bought a Christmas gift for my grandmother during December and didn't return to the store until a few months later and she was wonderful enough to inquire if my grandmother liked the gift! I was pleasantly surprised that she remembered so long after! Now I only go to her for help when I visit this boutique because she is simply the best and goes out of her way to help me. Everyone else can just promptly ignore me because I'll be giving my business to Veronica and she will definitely be getting a commission from me! So yes, if you visit this boutique definitely ask for Veronica! She really knows her stuff and goes above and beyond! read more