After our experience at Samsonite this weekend, I had to update my review. We returned this weekend…read moreafter we found out they were closed on Tuesdays & Wednesdays (when we drove out there on a Wednesday). I called beforehand to double-check that they would be open, and the person who answered the phone was very helpful. We were bringing back a suitcase that broke after only 2-3 uses and was recently purchased at a different location. When we arrived, the manager greeted us, was very friendly and professional, and quickly resolved our issue. One thing I LOVED about this store was that they had signs all over reminding everyone to wear masks PROPERLY. After seeing so many people that busy Saturday with either no mask or masks below their noses walking around outside in the outlet, their attention to the safety of their customers was very nice to see. They even had signs on bright paper clearly stating that noses must be covered with masks - THANK YOU! I wish the rest of the stores and the outlet itself would post similar signs and ensure that all customers were wearing masks, and wearing them properly. This store also had hand sanitizer available for customers. Thank you, Samsonite!

I drove 40 minutes to go here. When I got there, there was a sign that said bathroom break be back…read morein 10 minutes. I waited around for 40 minutes and they never opened. I watched many people approach the closed store. Bad business and a waste of an afternoon for me.

CAVEAT EMPTOR! (Trans. BUYER BEWARE)…read moreDONT EVER SHOP HERE! This store is the worst kind of tourist trap, they don't care about their customer at all. The man who pressured us into purchasing a totally mis-measured, cheaply made, floor model suitcase (for $25 more than you can get it on-line) refused to give us the Military discount because it "would involve too much paperwork." This same man, Akeem, did not inform us that all sales (not just floor models) are final. Now they are playing a game where some fictitious "regional manager" in Orlando (the Orlando staff denies that Luggage Factory has regional Managers) will call us back to settle the dispute. My recommendation is to avoid this store at all costs; but if they do succeed in pressuring you into purchasing some of their exotic junk-luggage, rather than wasting your time and being further abused, dispute the purchase with your credit card company or file a small claims action. These people are really shady! UPDATE: Sameet from the Orlando Store called and authorized the refund. The girl at the Wesley Chapel Outlet location couldn't have been nicer about processing it quickly. The warning still stands, if you are getting terrible, abusive customer service just leave! As for the merchandise, you can get the same or similar luggage for less money on-line.

Nice fashion reasonably priced. Sales are very enticing. Check them out especially at sales time.read more

An amazing, wide selection of possibly everything but for this visit it was specifically for…read morevacation-wear. Great deals and sales were happening that I ended up purchasing a lot more than what I intended doing in for and I'm not even mad at it. Customer service at the register was lovely, trying to help you save a few extra bucks by signing up to a few things, love that for me. Will definitely be back soon, I have my eye on a few things!

I have been coming to Larry's for a long time...always friendly and they do a great job and the…read morewait time is minimal! I am always very happy when I come here...

Great we have someone competent to repair our shoes. I don't like to spend over $100 f a pair of…read moreshoes and have to thr them away when they can be repaired.

The customer service was great, I had to bring my luggage for repaired and it was done within a…read moreweek and got my bag back so fast. It was quick and easy

Stopped by to exchange Tumi carry on for different trim. Haris and Jorden were awesome to work…read morewith. Very knowledgeable and made our experience fast and easy. Thank guys for great service!

University Square Mall in Tampa FL - Okay I just wanted to work for the holidays- I already have a…read moresecond job!! Paying $18 hrs but I wanted a little extra for Christmas. I put in for application.. Now I got interviewed the first time the lady liked me and told me to come in for a second interview- The black manager woman who is lead over cash register is so ratchet and ghetto- First she looked a hot mess I tried to reach to shake her hand she said we don't do hand shakes- then she did my interview at the register.. like she already had in her mind not to hire me but Good Lord!! she could've did that better!! i work at Walmart 8yrs and even though I'm no longer there they interview was better then this and they pay way more.. I'm content with my $18.00 job but she needs to humble herself cause she not nobody better then nobody else.. That why they always got that hiring sign outside- They only pay $12 respect people they dont know people struggle..

It's always something when I come to this store! The first time I was here I was enjoying myself,…read moreand decided to look at the pet treats to see if they had anything for cats. Out of the corner of my eye I saw something move swiftly, with a long tail. It was a nasty rat!!! A fat one too! I think it'd been eating the pet food for a while, because it was enormous. That really turned me off, and I haven't come back since. But, since I've been traveling a lot more lately and I'm in dire need of new luggage on the cheap, I unwisely decided to come back here to browse. Well as I was looking for some sturdy checked luggage, suddenly a poopy diaper appeared on the shelf! I'm so mad right now, and disgusted. If they just cleaned and gave a hint of a damn, this Burlington would be at most decent.