i have been using this company for a lot of different leather projects and spent a good amount of…read moremoney there including buying a brand new luggage and expensive toiletry cases. The couple that works on leather in the back prides themselves on being leather experts however a few leather projects that they actually charged me a lot have been mediocre at best. you can see that some leather was cut like a two years old did it and the stitching in some places was crooked its like they were in a rush of doing it. Also an older gentleman (not sure i think he is the original owner) is not very nice and couple of times he barked that something not worth fixing or he made remarks that he will not use a certain zipper (later it was perfectly done by another person) So at first this shop was ok but it went downhill with other projects. Like the very last order was horrible and when i came to pick it up i asked for a different zipper pull (which they promised in the first place) and the guy who works in the back with no patience acted so mad that he almost threw the leather piece on the counter. They also when they first tell you about your order and make you pay upfront but then a few other times they switched the details and never called doubt it. For example one luggage piece we talked about a certain leather color for the handle but when i came to pick it up it was a different leather (it was close to the one i picked and i didn't say anything) but they did not even bother to call me to inform about it. Unless it is a warranty project i would avoid this place at all costs. I actually found another company with much nicer people.

A zipper broke on the removable cover on my son's baseball catcher's bag. Anyone who has a child in…read morebaseball/softball knows gear can be expensive, especially anything having to do with catcher's gear. We had won the bag in a raffle, and it is expensive to replace (about $200). So I took it down to Luggage Service to see if it could be repaired. The owner was there and he was very friendly and knowledgeable. He understood the issue immediately and explained my options. Instead of recommending the most expensive fix (replacing the entire zipper), he recommended permanently attaching the cover to the bag with a piece of leather at the detachment point where the zipper was broken ($30). He said that it's the most economical option and would make the zipper more "boy proof." He said to leave it with him and it would be done in a couple of hours. When I returned a couple of hours later, the bag was behind the counter and his daughter greeted me as soon as I walked in. If you go onto their website, the business has an incredible 107 year history in Tampa with several photos of how the company grew over the century and the historic buildings they occupied. She and I talked about that for a few moments as she cashed me out. Before you throw out a damaged bag or suitcase, consider Luggage Service Repair! They also have a huge selection of luggage and other types of bags for sale in their showroom.

After our experience at Samsonite this weekend, I had to update my review. We returned this weekend…read moreafter we found out they were closed on Tuesdays & Wednesdays (when we drove out there on a Wednesday). I called beforehand to double-check that they would be open, and the person who answered the phone was very helpful. We were bringing back a suitcase that broke after only 2-3 uses and was recently purchased at a different location. When we arrived, the manager greeted us, was very friendly and professional, and quickly resolved our issue. One thing I LOVED about this store was that they had signs all over reminding everyone to wear masks PROPERLY. After seeing so many people that busy Saturday with either no mask or masks below their noses walking around outside in the outlet, their attention to the safety of their customers was very nice to see. They even had signs on bright paper clearly stating that noses must be covered with masks - THANK YOU! I wish the rest of the stores and the outlet itself would post similar signs and ensure that all customers were wearing masks, and wearing them properly. This store also had hand sanitizer available for customers. Thank you, Samsonite!

I drove 40 minutes to go here. When I got there, there was a sign that said bathroom break be back…read morein 10 minutes. I waited around for 40 minutes and they never opened. I watched many people approach the closed store. Bad business and a waste of an afternoon for me.

CAVEAT EMPTOR! (Trans. BUYER BEWARE)…read moreDONT EVER SHOP HERE! This store is the worst kind of tourist trap, they don't care about their customer at all. The man who pressured us into purchasing a totally mis-measured, cheaply made, floor model suitcase (for $25 more than you can get it on-line) refused to give us the Military discount because it "would involve too much paperwork." This same man, Akeem, did not inform us that all sales (not just floor models) are final. Now they are playing a game where some fictitious "regional manager" in Orlando (the Orlando staff denies that Luggage Factory has regional Managers) will call us back to settle the dispute. My recommendation is to avoid this store at all costs; but if they do succeed in pressuring you into purchasing some of their exotic junk-luggage, rather than wasting your time and being further abused, dispute the purchase with your credit card company or file a small claims action. These people are really shady! UPDATE: Sameet from the Orlando Store called and authorized the refund. The girl at the Wesley Chapel Outlet location couldn't have been nicer about processing it quickly. The warning still stands, if you are getting terrible, abusive customer service just leave! As for the merchandise, you can get the same or similar luggage for less money on-line.

Nice fashion reasonably priced. Sales are very enticing. Check them out especially at sales time.read more

An amazing, wide selection of possibly everything but for this visit it was specifically for…read morevacation-wear. Great deals and sales were happening that I ended up purchasing a lot more than what I intended doing in for and I'm not even mad at it. Customer service at the register was lovely, trying to help you save a few extra bucks by signing up to a few things, love that for me. Will definitely be back soon, I have my eye on a few things!

What a wonderful repair shop and boot store! I needed an "emergency" quick repair and they were…read moreactually able to do it in 30 min and charged an absolutely fair price. And they were so friendly and welcoming while I waited. Plus, their boot selection is outstanding. I would absolutely recommend this shop. I am thrilled to have such a great shoe repair shop near me.

I have been coming to Larry's for a long time...always friendly and they do a great job and the…read morewait time is minimal! I am always very happy when I come here...

I came in to check out toiletry bags for hubs birthday. He travels often for work and his old one…read moreneeded to retire. Don't own a Tumi anything and looking to upgrade his travel gears, just can't get over the cost. But after playing and trying on a few pieces, I can see why the prices are hefty. Backpack designs are streamline, quality is unbeatable, pockets galore and extremely lightweight. Bought the alpha bravo backpack, response toiletry bag and a Celina backpack in fog for me. After 15 minutes, the nice old lady had everything rang and bagged up. She did so before I can run out of the store. Excellent service, staff entertained my kids with awesome rollers.

I would deliberately go out of my way to go to another location or buy online before setting foot…read morein this store EVER AGAIN!! The staff is rude, condescending and extremely unhelpful!!

You're going to the cold weather but not prepared? This is a place to go. Great prices and have…read morewinter coats that will be difficult to Find especially throughout certain seasons. Going to a trip up north led me here. I was in need of warm clothing, gloves and skiing pants. And guess what ? Found it all here. I don't like the new setup I saw about two months ago but it's a good store.

It's always something when I come to this store! The first time I was here I was enjoying myself,…read moreand decided to look at the pet treats to see if they had anything for cats. Out of the corner of my eye I saw something move swiftly, with a long tail. It was a nasty rat!!! A fat one too! I think it'd been eating the pet food for a while, because it was enormous. That really turned me off, and I haven't come back since. But, since I've been traveling a lot more lately and I'm in dire need of new luggage on the cheap, I unwisely decided to come back here to browse. Well as I was looking for some sturdy checked luggage, suddenly a poopy diaper appeared on the shelf! I'm so mad right now, and disgusted. If they just cleaned and gave a hint of a damn, this Burlington would be at most decent.

I hate say it but Macy's today is not the same as yesteryear. They don't have adequate sales staff…read moreand the managers just don't hold mustard. I think I just sounded like my grand father. But if you can get a great price break it might be worth it. Hell, I got buy one get one free bed comforter and sheets for a great price. I was happy at the buy one get price. Now did a need another? No! But I have a different style and color for summer and winter now. So long story short. No I don't ever want to go there but if the deals are so great I just might.

Worst store Spanish employee with no name tag working in the clique section was to busy on phone…read more Would not help me.