i have been using this company for a lot of different leather projects and spent a good amount of money there including buying a brand new luggage and expensive toiletry cases. The couple that works on leather in the back prides themselves on being leather experts however a few leather projects that they actually charged me a lot have been mediocre at best. you can see that some leather was cut like a two years old did it and the stitching in some places was crooked its like they were in a rush of doing it. Also an older gentleman (not sure i think he is the original owner) is not very nice and couple of times he barked that something not worth fixing or he made remarks that he will not use a certain zipper (later it was perfectly done by another person) So at first this shop was ok but it went downhill with other projects. Like the very last order was horrible and when i came to pick it up i asked for a different zipper pull (which they promised in the first place) and the guy who works in the back with no patience acted so mad that he almost threw the leather piece on the counter. They also when they first tell you about your order and make you pay upfront but then a few other times they switched the details and never called doubt it. For example one luggage piece we talked about a certain leather color for the handle but when i came to pick it up it was a different leather (it was close to the one i picked and i didn't say anything) but they did not even bother to call me to inform about it. Unless it is a warranty project i would avoid this place at all costs. I actually found another company with much nicer people. read more

A zipper broke on the removable cover on my son's baseball catcher's bag. Anyone who has a child in baseball/softball knows gear can be expensive, especially anything having to do with catcher's gear. We had won the bag in a raffle, and it is expensive to replace (about $200). So I took it down to Luggage Service to see if it could be repaired. The owner was there and he was very friendly and knowledgeable. He understood the issue immediately and explained my options. Instead of recommending the most expensive fix (replacing the entire zipper), he recommended permanently attaching the cover to the bag with a piece of leather at the detachment point where the zipper was broken ($30). He said that it's the most economical option and would make the zipper more "boy proof." He said to leave it with him and it would be done in a couple of hours. When I returned a couple of hours later, the bag was behind the counter and his daughter greeted me as soon as I walked in. If you go onto their website, the business has an incredible 107 year history in Tampa with several photos of how the company grew over the century and the historic buildings they occupied. She and I talked about that for a few moments as she cashed me out. Before you throw out a damaged bag or suitcase, consider Luggage Service Repair! They also have a huge selection of luggage and other types of bags for sale in their showroom. read more

Luggage Service - Leather added to broken zipper connector, making the cover permanently attached, and eliminating need to completely replace zipper. - Luggage Near Me - Tampa, Florida

I have a piece of luggage that is well over 10 years old and it's been on planes, road trips and cruises. Finally the wheels gave out. TravelPro no longer has the parts available, so I started calling authorized repair shops. The folks at Luggage Service were so friendly over the phone and provided me an approximate pricing range but stressed they needed to see it before telling me the exact amount. I made the drive from Orlando to Tampa and found out why they have been in business for over 100 years.... quality workmanship, excellent customer service and reasonable pricing. The best thing is that my trusty WalkAbout Lite 3 has a new lease on life and is rolling like a brand-new bag!! read more

I called in to get a quote for the repair of a neverfull. They had the most reasonable pricing. The guy that repaired my bag was super nice and knowledgeable. He gave me the game plan and time frame. I will be going back as their work is phenomenal. I feel like I got a brand new handbag read more

Luggage Service - Replaced vachetta(leather) - Luggage Near Me - Tampa, Florida

I wish there was a star for customer service. Bob is not a very nice man. The minute I came to the store for service he was not pleasant to me and then again when I picked up. I was holding the paid tickets in my hand and with a rude tone, those stay here. How about this Bob, maybe you should have said it in a nicer tone and had a nice conversation how great the pull handles work now. CUSTOMER SERVICE, $198.00 for 2 used pull handles I would have expected some kindness. No bedside manners. I brought in two Brighton roller bags to have pull handles replaced. Whoever did the work did an outstanding job and I appreciate that. I asked Bob to keep 2 certain parts of the roller bags, but when I picked them up he said they threw them away and I never told him that. Ok Bob. 4 stars for the work on the 2 bags. read more

I went in looking for a specific size carry on luggage. The gentleman was so helpful and patient. He found the size I was looking for. Excellent selection and excellent customer service, with good prices. Thank you, looking forward to my first trip with my new piece of luggage. read more

Today I brought in my husband's 3 suitcase Travel Pro set for repair. The suitcases had some wear and tear from all of his traveling - A missing handle, two other handles that were crumbling away and one wheel that was gouged and nicked. They fixed all of the broken pieces and I was able to pick them up a couple of hours later. So service is A+ if you ask me. My husband decided to replace the black handles with the brown ones that they already had in stock and he really likes the differentiating color for when he's at baggage claim - easier to identify! This is a multi-generational family-run business. It was started by a Great-grandfather and has been passed down to each generation. I loved everything about this unique store. On the wall there are portraits and photos of the Papa and Grandpapa. I loved the variety of the luggage selection (for sale) right down to the music they play in the store, The people are knowledgable and service oriented. They carry all kinds of travel accessories too - backpacks, etc. It is well worth the visit. This is more than just a luggage store. It's a family legacy with lots of personality - something you might see in Italy but very rare in the U.S. Highly, highly recommend. read more

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Excellence in quality, Customer Service and quantity of styles,manufacturers and selection. This incredible store is a God Send to repair or replace luggage, wallets, briefcases, Man Bags, Hand Bags, luggage tags, luggage protectors and a WEALTH of EXPERIENCE. The value is second to none and the prices should be raised. The first time I went in about 7-8 years ago, I was expecting to have to spend about $100-$150.00 dollars on repairs of my medium sized Samsonite Black Label piece of luggage that I adored and Bob and his staff let me know that the suitcase was under warranty and took the time to educate me and answer all of my questions. I had a gazillion questions. They took my name and contact information and within a week Samsonite reached out and informed me they no longer made the series of Luggage but I could use the $600.00 voucher to select another piece. I was able to use the voucher and select a piece of luggage at the Luggage Service Store and was too happy to do so. This cost me nothing but the time. Time well spent. These folks do not try and take advantage of people but have generations of knowledge and luggage is priced so reasonable that it fits every pocket range from $20.00-$1100.00 and they can price match. Get out of the mall stores, get off line and visit this uniquely diverse Luggage Repair Center that also sells luggage and Luggage accessories. I went in this year an upgraded from Samsonite to Briggs & Riley and Bob was too happy to monogram my luggage for me. This is a business worth the trip and time. read more

This business is outstanding. Have used them many times of 20 years. The staff is always and they deliver what they say they will

After dragging a broken backpack around for half a year trying to find somewhere to get the zipper fixed, I finally found this place - located a mile from my home - hah! The place used to be a dry cleaner, I think, but now it just looks like a fortress on the outside, with no windows and the front door gated & locked. But inside it was clean and bright, and much bigger than expected. They clearly have everything a traveler could need. Every size suitcase, and every travel accessory imaginable. In addition to dropping off my backpack, I also picked up a luggage tag and shoe covers. I was told my backpack didn't need a zipper replacement, just the piece that moves along the zipper. They told me it would be ready on Wednesday, and it was ready when I arrived. It now works perfectly! I'm just sorry it took me so long to come here. read more

Luggage Service - Inside store. - Luggage Near Me - Tampa, Florida

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When I Googled for guitar case repair, someone posted to try a luggage repair company. Excellent work repairing my Taylor guitar case by replacing the original (cheap) hinges with American made steel hinges, and adding feet where needed that Taylor did not install. Not having feet installed on the outside of the caused the guitar case to rest on the original hinges which caused the hinges to fail. Total price for the repair was $100, and it was well worth it! Keeping the original hard shell case with my guitar is critical if I choose to sell my guitar in the future, and buying a replacement guitar case would have been very expensive. read more

Luggage Service - New hinge and feet - Luggage Near Me - Tampa, Florida

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Fixed my luggage perfectly. Needed a new wheel. Was done while I waited. Staff very nice and professional. Warranty work so value was great. read more

Had a chance to stop in here recently to repair two suitcases, a Rimowa and a Samsonite, that had single wheels missing. Not only was the repair done on both within minutes, but the selection inside this place is wonderful. A good thing they didn't take too long, or else I might have walked out with more than I brought in! :-) read more

You must give this place a try. I had a suitcase that the zipper had gone off track and there where holes in all 4 corner of the top pocket hole the zipper track to the bag. I literally tried every where. My local dry cleaner who has performed miracles before. 2 alteration specialists, and the shoe repair place. Feeling a little defeated I tried this place. Idk how they did it. But the pulled off the impossible. Making a believer out of me. They can handle just about anything you throw at them. Plus they have a really great selection of bags for just about every occasion. read more

Luggage Service - Luggage Near Me - Tampa, Florida

My family and friends have used this place for years. Business owners are honest and quick with their work. Prices are fair for luggage repair and work is good. Check the hours before going to make sure they're open. read more

Upon arrival in Florida, I noticed my 15+ year old suitcase handle was done. Most luggage repair places were far from my location. And two others were unable to make the repair for at least a week. Luggage Service is a really nice store. They have everything you need to travel, all you need is a ticket. They have all kinds of luggage for sale and they do repairs. They repaired my handle and had it ready the next day. Great customer service and solid workmanship. read more

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Wow! Had an old lawyer's leather briefcase that I wanted to rehab for my son who is in grad school. The 'binding' around the edges had scuffed and in some spots worn away -- a real #$% show. The folks at luggage service discussed what needed to be done, what I could do as a next level, and then platinum level. Long story short, it came back beautiful, lustrous but with the timbre of age. Everything nice and tidy, brass shined like a halogen bulb on high! BTW when I first dropped it off I just walked around their retail new/used section and bought a spotless Hartman small duffel mfr maybe in the 90s, the real deal. Great store, eclectic staff, wide product range, worth the drive if you don't get lost driving north of Kennedy from South tampa! read more

Great service, my 15 year old 3suiter was on its last legs and they gave it a thorough look over and pronounced last rights on it. Super large selection of replacements to choose from. Check them out for repairs or new purchases. read more

My Hartmann luggage was damaged by United airlines to and from Europe, never making it to me but that's another story. The sides were shredded. It is absolutely exquisite. I was explained that it will be Hartmann leather wrapped. But won't match exactly bc the leather is new. OMG this exceeded all expectations. It is SEWN! And exquisitely I might add! It is so beautiful and looks new! read more

Luggage Service - Leather wrapped sides - Luggage Near Me - Tampa, Florida

Very well sorted. Mostly for professional travelers, prices are very reasonable. Highly recommended for those who travel and they also have a repair shop for your bags and suitcases. Hard to find shops. read more

I was referred to this place from another business that couldn't do this type of repair due to the special equipment needed. When I arrived I was promptly greeted and ask what I needed. I talked to this one gentleman named Josh and explained wha I needed repaired. I have a black leather duffel bag which I've had for many years and still love using. I asked Josh if he could repair the leather handle and reattach it to my bag. He took the bag and replaced the rivets within about 10 minutes and gave me some tips about not overloading it. On top of that, he charged me a very reasonable price ($10.75) for the repair. Thank you so much Josh ! I'm very pleased with the outcome. read more

The wheels on my large scrapbooking bag disintegrated causing the bag non-usable. I looked online for luggage repair shops and this place was 1 of 2 within 1.5 hour drive. I emailed this shop to see if they could do a non-traditional bag, and they said probably, but that they'd have to see it to know for sure. Got there & was told they would be able to take care of it. They fought with the axel, but were finally able to take it out & replace the wheels. Back is now a little scratched up, but no big deal. As I said - the bag put up a fight :) They have tons of options available for new bags/travel accessories, many things to look at while I waited. Decent pricing, and good service. If I have needs again in the future, I will gladly come here. read more

Great service at great prices, they helped me repair a hard shell golf travel case and had the parts in stock and did the repair on the spot. Support local business, go here for all your travel and luggage repair needs. Thank you for your great service read more

Luggage Service - Hard shell golf bag carrying case - Luggage Near Me - Tampa, Florida

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I took my Briggs & Riley roller bag in for repair and fully expected to have to order parts or ship the luggage for the repair. They fixed it on the spot in a few minutes. Very curteous. I would highly recommend them for luggage and luggage repair. read more

Took my travel pro bag with a broken zipper in for evaluation. Two days later it was returned to my front door with repairs made. Truly impressed with the level of service. I expected two weeks, not two days. Thank you. read more

I dropped off two pieces of luggage to be repaired. Waited in lobby for 15 minute's before anyone came out to tend to me, and after two more couples came in the door. Felt good leaving, but the store called saying I had to pay for one piece and took credit card for payment. When I called today to check on order that is two months old they said luggage was in but they don't contact you to let you know. Its interesting how they call for payment but don't when your luggage is ready read more

Somehow when I locked my luggage before my flight, the code I thought it was, wasn't. When I arrived in Tampa, I called Luggage Service and they said 100% they could open the bag for me. True to their word, Eric had it opened in about 3 minutes! They have a huge selection of all your luggage needs. read more

Unfortunately my son locked his travel bag and couldn't remember the pass code. We were traveling across country and finally found a luggage service to help us out in Tampa Bay. They were amazing thank you for helping us out!! read more

Quite simply the best. I travel 180,000 miles a year and my bags take a beating from flights, cans and dragging them across parking lots. I have had repairs done here several times and they fix them quickly and expertly and amazingly at times while I wait though that is not promised, just good service. I will gladly buy my replacement bags here when these finally have no life left in them. Highly recommended read more

Friendly staff. Quality work. Had a purse quote for repair. The handbag wasn't worth the investment. However will keep in mind for future

I dragged my Samsonite suitcase over one too many cobblestones on my last trip in Italy and broke the wheel. I wasn't sure where to bring my suitcase for repairs so my husband located a repair center on Samsonite's website: http://shop.samsonite.com/store-locator Luggage Service was the only store in Tampa so we really didn't have any other option unless we wanted to drive to Jacksonville or Miami. Luckily the customer service was amazing and we could not have had a better experience! Luggage Service had a spare wheel for my suitcase in the bag so I only had to wait a few minutes for my bag to be repaired. Best of all, the repair was completely covered under my warranty so I didn't have to pay a penny! Now that my bag is fixed I am ready for my next travel adventure. Should I hit any bumps along the road I know my suitcase will be in safe hands at Luggage Service! read more

Good thing for GPS as I have no sense of direction and probably would have never found this place. They service Samsonite luggage and I had warranties on my luggage so they said the broken zipper and wheel were fully covered so no charge. That's a price I always love!!! They have a pretty large store with many refurbished items for sale as well as new and all sizes of luggage, briefcases and travel items. I found a waterproof pouch for my iPhone with a flotation device in it and a lanyard for $9.00. Great deal for a klutz like me who is always dropping thing in pool or ocean. Staff and owner were very quick to assist and helpful with our questions. Very happy with the customer service. read more

Luggage Service - Luggage Near Me - Tampa, Florida

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I took my Briggs & Riley briefcase there for the strap to be fixed for the lifetime warranty; not only did they do that, but also replaced a zipper for preventive measures. They also completed the work in half the time mentioned. I ended up buying another piece from them & will always go back! read more

I initially went to Luggage Service to recycle a couple of broken suitcases (I didn't think that they were in condition to donate and I did not want to put them into the ground). However, the price for repairing one my suitcases was reasonable so I ended up getting the zippers and wheels replaced for it. While I waited, I explored the store and was very impressed. They have a huge selection and they price match the Internet. The only reason why I am not giving them 5 stars is because the wheels are not balanced; more time and attention to detail would have prompted them to put bigger wheels on the back and smaller wheels on the front (instead of the other way around). However, the luggage is definitely in better condition now than before. This family business has been running for over 50 years and I hope they continue to thrive! read more

Outstanding service. I dropped my TravelPro bag off for a warranty zipper repair. I live in Sarasota so had waited to take it in until I was going to be in Tampa. The service person was very nice and quickly identified the problem. He offered to ship it back to me and let me know that that would be covered by the warranty. The very next day I received a notice it was shipped, and I received it the day after. Such great service! They also have luggage for sale as well as many travel/packing convenience items. read more

I have repaired broken or jammed zippers on high end luggage here several times. I have a trip next week. In and out 10 minutes $20. With the 2 carry on rule jamming your carry on takes a toll on zipper. They fix luxury luggage fast and cheap. read more

This is the second time I've used them and I can't tell you how good their customer service is! Friendly, courteous, fast expert repair and more than reasonable prices. I dropped my Delsey off on Monday for warranty caster replacement and it was sitting on my front porch Wednesday afternoon! I live 60 miles from them and was going to be nearby for business so I stopped by. Without prompting they asked if I needed it soon...when I said they could take their time they asked if I'd like it shipped to me. I said yes and that's what they did for no extra charge! I was expecting a week or two but a day and a half later I had it in my hands! They're amazing and their prices on new luggage is much lower than any other mall or outlet store I've seen. Shop there...you won't be sorry! read more

Luggage Service Inc., is a secret gem of the Tampa Bay Area. I just stopped in there to have some luggage repaired and they were absolutely spectacular! The customer service was world class and equal to the quality of work. Their showroom rivals any luggage store you have ever been in. Over 4000 square feet of luggage. If you need luggage, stop by here first before going anywhere else and that includes AMAZON. The prices in here are amazing! You have favorite luggage that needs some love to get a few more years out it? This is the place. Just go a see for yourself! read more

Returned here over 2 years later to inquire if they can replace or repair a broken plastic buckle on my son's backpack. They replaced it quickly while I waited for $15. I'm so happy that I don't have to buy a new backpack. I'm grateful for this store. Thank you for offering such fantastic and unique services. read more

Staff is very friendly and prices are fair. I came in with a vintage LV purse and had it fixed up by Jodie. He did amazing work and I am so excited to wear my bag! read more