The lack of communication is unacceptable, especially when property damage is involved. We made repeated good-faith attempts to resolve this directly, but Turf Boss has completely failed to follow up or take responsibility. I would strongly caution others to consider this before hiring. Professional companies stand behind their work and communicate with their customers--this one has not. read more

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Had them "take care" of my lawn for almost 2 years when we moved into a new build in Anna. Grass is not healthy by any means, dead spots in front and on side of house next to my neighbors grass that looks good and they tell me it's "because of lack of sunlight" even though my neighbors grass is doing just fine next to it. I have had extreme troubles getting ahold of them and I'm pretty sure they closed shop and ghosted everyone with no notice. But I'll never know because I cannot contact them. Do not waste your time and money with these people. read more

"What we've got here is failure to communicate." From the looks at other reviews the owners could benefit from cultural sensitivity training...This is my experience.... I started service with this company in 2021. In the beginning things were fine. The first issue happend when they contacted me saying they needed a card on file to continue mowing. I have never had an issue with paying and at first thought it was weird because they had mowed my yard numerous times and there was never a problem with payment. I complied. The next issue came when we were informed that they would not continue to mow if we did not sign up for their fertilizer treatment service. A service that is $156 a quarter. I complied. After that there was a time we were removed from the schedule without notice. When I called to find out why no one came to mow I was told the owner said there was a "verbal altercation" that took place with my spouse. My spouse simply asked if they could bag the cut grass. The answer was they did not have any bags on the truck and would reschedule the mow. During my call they added me back to the schedule and mowed my yard. If that wasn't enough they decided that we had to pay for a lock that they would have access to for entrance to the backyard. We said we would like to continue to use our own locked and the gate is always opened for them on the day we are scheduled for a mow. They have never had to wait. The owner even said he didn't have a problem with that with us but other customers did. I didn't understand what that had to do with us. The last event that took place is after a botched mow my spouse asked the owner if he could come look at something. As they were walking to to a section of our yard the owner says he doesn't think he will be able to cut our yard anymore. My spouse asked why is this always your first answer? They began to have a discussion where the owner himself says he felt awkward while while walking to see what was going on. My spouse explained that as a paying customer we should be able to show a spot that was missed or an area of concern. There were no raised voices and nothing to feel awkward or nervous about. At the end of the conversation the owner agreed to come back on Friday the 7th at 7:30 am. They did not show up until 7:58am. They did cut the yard and everything was fine. Monday the 10th I get an email saying they would no longer be cutting the grass due to us breaching their "policies". They said because I did not have one of their locks on my gate that I was in violation. They said they didn't get access to the backyard until 8:12am. The lock was on the gate because the botched job on the front yard was all that had been discussed when we talked the previous day. We weren't even worried about the backyard. Nonetheless they bailed on us however the one right thing they did was return my $156 for 3rd quarter treatment that they never put down. How do you charge for a service that hasn't even been completed? Just like some of the other reviews stated the first answer to a question with them is we can't mow your yard any longer. read more

This company is completely unprofessional. Did a sign call to get a bid for turf in Dec. They no call, no showed for that appt. Got an apologetic text from Alyssa saying they were understaffed and can't take on new business, but would in Jan. Finally got an appt and bid the next month and agreed to move forward in Feb. They said they were booked till March and gave me a date. Two days out from my start date, I emailed to confirm and they said they had to push me out. I had made plans to have guest over after I was told work was due to be completed. Brittney called and blamed it on Rob who failed to include her in communications. But when I followed up again by email and included Brittany, Rob and Alyssa they all ghosted me. Extremely unprofessional and a waste of 3 months dealing with them. Thank God I didn't give them the 50% down payment they were asking. Save your money and time and go with someone else. read more

Terrible people. Initially Rob and Brittany came over and were very charming as we designed our $30k project. They brought their daughter over to play with our boys.... that's how close we got. Any who, we agreed on paying cash and they assured us the price would stay the same. After a couple bumps in the road we ended up paying more and also agreeing to a maintenance plan & warranty on our turf. They "finished" the job when we realized the sprinklers weren't correct, the turf was lifting and they left a mess in the yard from doing borders around the flower beds. I have called multiple times, emailed, Facebook messaged and tried from other people's phones only to be hung up on. Our house is featured on their Facebook page as "Frisco Thunder" and on their website. The day they took those pictures is the best it ever looked because they don't maintain like promised. I highly recommend going with anyone else. read more

I did not have a great experience with them. Brittany was very unprofessional when discussing a job they completed. She was very presumptuous implying we're "staying cozy" in our home during quarantine implying we are not struggling/affected by the world crisis. I could never imagine making such a tone deaf comment in this climate, and getting so defensive over a complaint. We were expecting more out of a job they completed, and she was unwilling to listen or understand. Would pay more to deal with nicer people. read more

TurfBoss - The "cozy in quarantine" comment. - Landscaping Near Me - Anna, Texas

Our first experience with Turf Boss was last Christmas when we hired them to put up lights at our new home in Anna Town Square. We were 100% satisfied with the prompt and friendly service. I now have Rob do all of my lawn service including weed control, mowing, edging, flower planting, fresh mulch, and now we're getting a bid to add some stone edging around flower beds and trees. I can highly recommend this hard working team for all your lawn care needs. Some of our neighbors said we have the best looking lawn in the neighborhood. Give Brittany a call today! You won't be disappointed. read more

TurfBoss - a house with christmas lights on it - Landscaping Near Me - Anna, Texas

TurfBoss has been handling my lawn needs for three years and my yard has never looked better. My grass is beautifully thick and green and weed free. They also mow and trim trees and shrubs. read more

We used there services and our lawn went from bad to worse, so we asked to cancel the service and get a refund. They said sure that they would send a check out ASAP. The check arrived more then 3 weeks later and it BOUNCED!!!!!!!! I have tried repeatedly to get in touch with them but they choose not to respond. So I have a crappy yard and I'm out the money. I wouldn't recommend them to anyone!!!! read more

They kept saying they were treating my yard (which I was paying for in advance) and they only mowed my yard. When I complained they just blocked me from their page and I could not even get a refund. It wasn't until I posted on Anna Facebook page that they did a returns for us. Do not recommend, which I had read the reviews on this page! read more