Jesse at Alter Ego is probably one of the friendliest and most helpful people I've met in retail,…read moreanywhere. As a new Harley owner Jesse made me feel like I've been coming in there for years, on my very first visit. I was greeted as soon as I entered his store, even while he was helping another customer. His prices are very reasonable and far lower than what you'd pay at a Harley dealer. Having been in retail myself my entire career, Jesse at Alter Ego, is doing an amazing job at taking care of his customers. I've already recommended Alter Ego to several others and will use any excuse to my wife to stop by. If you are looking for parts, accessories or maintenance items for your Harley or other bikes, I'd highly recommend stopping by and giving Jesse's shop a try!

If don't ride an HD dont bother stopping dude will look at you like you are trying to sell him…read morealuminum siding. If you have a Harley this place should be on your list for parts, anybody else....probably not.

Top notch location and the staff are very friendly and are bike riders as well. Got a new helmet…read moreand even though I got my Bluetooth via the web they assisted in installing it on my new helmet. They also worked with me on a new mesh jacket. Great work

Lane was fantastic and extremely helpful, 10/10 would recommend for anyone getting gear. Lane made…read morethe shop have an awesome environment and matched our energy and excitement for gear shopping! Will definitely be coming here for any future needs

Kris, the manager at Trek Shawnee, has assembled a great staff of helpful and knowledgeable…read moresalespeople and bike technicians. It's a big store with loads of bikes for trail, gravel or road biking in every price range and the tune-up and repair work they do is top notch. There are bike shops closer to home, but Trek Bicycle Shawnee is worth a little longer drive. Special kudos to Grayson who recently fixed me up with some new carbon wheels and handled the warranty work on some others.

Great bike service and tune ups! Helpful sales people great selection of bikes, accessoriesread more

Warning buyer beware! Do not support this business they are rude, condescending & super…read moreunprofessional. They provide awful customer service. Stay clear, you'll be sorry if you need any assistance. Making other customers aware since they delete all reviews, instead of making it right! They are a scam business & won't be in business the way they operate!

This place is pretty awesome in the fact that despite having motorcycle gear from the floors to the…read moreceilings, the two guys that work there, Josh and Trevorious (sp?) know where everything is and exactly what I want. They're super helpful without being super pushy and have a great selection to choose from. I ride both on the street and off-road; they're my one-stop-shop for gear, especially when it's at a closeout price. Can you say "half-off?" I knew you could. They have another store in Smithville, MO that is larger and also houses their internet operation, but if the Shawnee store doesn't have something that you saw on their website, they can have it sent down to the shop for pickup!

I have had great luck with these guys. Name brand equipment at a great price!!…read more I always check out their deals before I make a purchase. I try to look ahead with my purchases and do a bit of planning, with planning these guys work. Every purchase has been a hit.

Warning stay clear of purchasing any from this company. One of the worst online shopping…read moreexperiences we have ever had. Sadly it was for my son's Xmas gift. They are extremely rude, condescending & unprofessional. No customer service or accountability. They simply do dishonest business! The way they do business they won't be open long! Trust me, spend your hard earn money elsewhere where you can trust you won't be ripped off!!!! They are a scam

I bought my very first motorcycle here more than 10 years ago at their original location and had a…read moredecent experience. They have good pricing and a wide selection of motorcycles. Their salesmen arent pushy and, rarer still, offer a test ride of the motorcycle before purchase (on used bikes at least). Found a nice motorcycle on their site at a great price and decided to trade up. Took out a local loan so I didn't have to deal with having to apply at the dealership. I researched the range of what my bike was worth and called them ahead to set an appointment to evaluate my trade and set my purchase in motion. Came in and was never greeted by the salesperson I spoke to over the phone. They paired me with a guy who didn't even offer his name but asked me to bring the bike around back to get my trade estimate. 20 minutes and some change later they give me a lowball offer on my bike. I was a little insulted at first, but after some introspection on my trade and the price they were offering on the new bike I wanted I decided it was worth it so long as they were willing to haggle. Thankfully we were able to reach a compromise and I was looking forward to taking the bike home. Here's when things went a little south. I had to return to the dealership to complete the purchase about a week later (no fault of theirs, just couldn't complete the purchase on the original day I came in due to time constraints). I told them I ahead of time i was going to arrive in the morning days and also just hours before I had planned to head back out to them. I arrived and was greeted by a service guy who complimented my original bike. Went into the sales room and wandered around looking at the other bikes waiting for someone to help me. 30 minutes later and no one even offered me a "good morning". I found my bike had been set aside apart from the other bikes and marked "sold", temp plates already attached. Texted the sales guy I originally spoke to over the phone but never got a reply. it wasn't until a manager saw me wander by his office that he called me over while he was finishing up another client, and asked me to wait so he could help me next. In the meantime he assigned me yet another salesperson who gathered my paperwork so we could finalize everything. He had my paperwork ready to go in about 5 minutes, but I had to wait another hour until a different manager called me into his office to sign all the paperwork. The original manager had taken in 2 additional clients before he even remembered me. The second manager prepped the final paperwork, I signed them, handed them over the title of my trade, and after a quick handshake was told "congratulations" and handed a "spare key" along with the paperwork I needed to submit to DMV. I asked if they were going to give me the first set of keys and if someone was going to wheel out my bike (it was by other bikes and I did t want to chance it). He said the original keys should be with the bike, and waved me off. I then waited yet another hour until the service guy I had spoken with when I first showed up happened to walk by and asked what bike I ended up buying. I pointed out my new bike and asked if he could get someone to help me roll it out of the showroom floor. He asked who my salesman was, and I told him but added that I didnt even MEET the guy. He was nice enough to roll the bike out for me through the service department so I could finally take it home. I never got the first set of keys, any of the bike's owners documentation, or my original license plates back. Never talked to my original salesperson or manager outside of setting the appointments to look at my trade. Never got a followup call regarding anything on the deal. Oh and they "forgot" to mention that I would need to pay a credit card fee because they took my debit card info to hold the bike. I offered to bring them a check and would take the bike when the funds cleared, but they insisted I just use my debit card. That was additional $200 on the price of the bike (which they ended up halving because I complained about it) I get it, the bike I bought was on clearance and they wanted to move other inventory since all I had left to do was leave them my trade and finish paying for the bike, but they made me feel like total trash after everything was concluded. What should've been a positive experience was soured by all the neglect. Oh and after I got the bike home I removed the rear rack that they were touting was an added benefit to the bike. They put Dell's Powersports on the plastic on the bike's tail. Normally it's an easy fix removing it, but the tailpiece was marred with scratches and some of the fastening screws were missing. Shop Dell's for the price and nothing else. it's more rewarding and a better experience just buying online and having it dropped off at your door. Ive had better experiences just window shopping at other dealerships

First and only motorcycle I bought here…read more My mom and my girlfriend both bought brand new Ninjas from this dealership, so I trusted them. On January 28th, I came in for a $4,999 2021 Iron 883 that turned out to be in rough shape. I was upsold to a "more reliable" 2022 Iron 883 for $6,999, which looked much better, so I bought it. I also paid for ape hangers and a forward control kit. The bike sat for over TWO weeks with almost no updates. At pickup, I was told: * The forward controls wouldn't fit due to an aftermarket peg * The ape hanger install deleted my ABS (and I was only told AFTER the work was done) Within 10 minutes of leaving, the check engine light came on and the speedometer stopped working. Then the bike wouldn't start. I called and was told I'd have to wait days for a tow--even though I had just left. I managed to get it back myself, but on the way the throttle stuck open, which is a serious safety issue. They later said the problems were: * Loose battery terminal * Bad speed sensor * Throttle sticking from excessive spray paint inside the handlebar After multiple attempts and nearly a month without a speedometer, I got the bike back on March 9th--and the throttle is STILL sticking. I reached out again on March 16th about this issue and received no response. I've spoken with the store manager multiple times and was told I'd be "taken care of," but that hasn't happened. I was also promised a solution for the forward controls but have been left with nothing. I cannot recommend this dealership. My family has already stated they will not be returning.

Very knowledgeable crew. Great customer service, we will be using Knobtown again! Thank you Alan…read morefor all your help

Great service fantastic prices, and some of the best coffee in town. These guys know bikes and what…read moremakes them run.