i was having trouble seeing if my brakes were under warranty so shane at 931 ne sam walton lane was…read morevery helpful and patience with me helping me figure things out very great customer service

This place is awesome! I was bringing my old engine oil there for disposal but didn't have the…read moreability to carry it in with my little ones. I called them and they came out to grab it. Just wish they carried redline oil so I could buy it from them! I literally buy everything else for car maintenance from them.

We took our 2016 Buick Regal to DAVE CROSS in LEE'S SUMMIT for an oil change, tire rotation, and a…read morenew battery. Standard services that every dealer provides a hundred times a day. When they finished, my husband started driving home when an alarm went off in the car. The dashboard message was, "NO OIL. TURN ENGINE OFF IMMEDIATELY". He was in traffic and desperately trying to get back to the dealer's before the engine froze up. And he did make it. He was told that the markers on the dealership's oil dispenser are worn off so everyone GUESSES how much oil they are putting in a car. They checked and it showed we had almost four quarts, but the sensor doesn't register unless they put in the full five when the oil filter is replaced. After that was taken care of, my husband once again begins to drive home. He gets halfway and the dashboard sounds an alarm and the message, "TIRE MONITOR SYSTEM" displays. Finally at home, my husband called the dealership and they said to ignore the error message, the tire pressure is correct, and that it only takes a few minutes to reset the tire monitoring system BUT it can only be done by the dealership. And the dealership is in Lee's Summit and we live in Peculiar, MO so it is a bit of a drive especially after spending couple hundred dollars for services that were not properly done. The two SIMPLE jobs they neglected to do correctly makes it difficult for us to have faith in their service department, knowing that they guess on how much oil they put in your car. We were offered no discount, no partial refund, nothing for a job NOT WELL DONE, and nothing for the time we spent waiting for them to do their job. And we still must drive back AGAIN to get the tire monitoring system reset.

we purchased a used suv from Dave Cross Motors, Lees Summit, mo. it turned out that it had a bad…read moretransmission. The deal was off. I (Elaine) talked to Doug, sales manager. I was told on the phone that he(Doug) would give me back my down payment and my car as he'd has no use for a $2750 vehicle (2017 Chevy Equinox)he definitely had an attitude. Later that day Doug left a message indicating they sold my car. We went the next day. We were upset. Doug handed me the check for $5500.00 I asked him to prove to me that it was sold...Doug replies it in the detail shop. We exchanged words. It was AWFUL! DO NOT BUY FROM DAVE CROSS MOTORS! BUYER BEWARE! NOT HONEST AT ALL! I am 70 yrs old, all I wanted was a decent car.

This dealership is very price competitive on new vehicle purchase. This review is only on buying 2…read morenew vehicles from them. I went to Adams Toyota to look at Tacoma and Tundras. They were taking g $7K and $12K off on Tacoma and Tundra. My sales guy Stan and the management gave me great deal on Tundras. Took over $12 off on each one. It's the best deal in town, or maybe in midwest. I also got discounts on Toyota Platinum warranty for Tundras. I will be coming back here in future for other purchaes. There are no mark-ups or extra packages, negotiation price and interest rates.

i recently took my 2003 Toyota highlander to be looked at and have an oil change done here at Adams…read moreToyota in lee's summit. the oil filter had blown off due to a bad oil change from Wal-Mart (go figure). being that this is a Toyota dealership i figured they would do their due diligence to make sure everything was still good. after a couple of days i heard back the engine was blown due to oil starvation. i was super upset as i thought i had turned it off in time. the car is older with some miles, but it ran great up into that point. after working out the insurance stuff with WM they totaled the car. but i still owned it, i paid Toyota $210 for the diagnosis's and i asked it i could still drive it home. they told me they would not recommend it. after verbally making sure they had put oil in it they brought it around to me and i made the decision to drive it home anyways. i got in the car and the oil light was still on, i pulled out and to the side to check the oil there was still no oil in the car. i went back in and bought 3 quarts of oil put it in and it barely read on the dip stick. i asked again to confirm that they had at least put a oil filter on it? i was told yes and after some looking, we found there was one. after i put the 3 quarts of oil in the oil light went away "magically". i drove that car home and it has driven fine ever since no ticking or lifter noses that they said killed the motor. how can their service department be so terrible. they didn't even put a full quart of oil in the car and called it dead. i took it to another shop today to have it looked at and they said the car is running fine no issues. the incompliance of the Toyota service provider is unexpectable. if i didn't already have a working knowledge of car maintenance i would have drove this car home very low on oil and probably really killed it. now i have my great running car back and story to tell anyone that says i am looking to buy a Toyota or have my Toyota serviced at Adams Toyota in lee's summit. sad you can't even trust the dealership these days. Ray: i appreciate your response here. i understand your diagnosis, i may have made the same assumption off the information you just now for the first time provided (none of this information was told to me verbally or is it documented on my paperwork). but when the car was returned to me there was basically no oil in it, and i had asked your service person if there was oil put in and a filter put on before he brought it up from the back lot, he said yes (again the paperwork did not say any of that). after taking the car and noticing the oil light i came back in got 3 quarts of oil from your parts desk, i put them in the car that only takes 4 quarts and then came back and asked again about oil and a filter your service guy looked at the car but could not find it, i had to get down and look and found that there was a filter attached. but returning the car to me with little to no oil is not ok. when i told him i just put the 3 quarts of oil in the service guy tried telling me that sometimes it takes a little bit for the oil to get down to dip stick, you and i know that is not true. i don't know where the disconnect is but your service person and your technician did not seem to communicate well or document well the problem. leaving me to believe i had been cheated in away. this maybe a 1 off problem or a simple case of miss communication but ether way at the price in which service is done at your shop i would expect better communication from tech to service person and service person to customer. you have information feel free to call.

Montana Diamond helped me out VERY efficiently with a warranty claim on a transmission that we…read moreneeded to repair for a customer that had one of their transmissions installed. He was very friendly, helpful and helped get the customer back on the road very quickly. Very pleased with his customer service on warranty repairs on their products.

My mechanic sourced a manufactured engine from this company and it failed a few months later. Their…read morewarranty only covers $70/hr labor, so now I'm paying all over again to have their lousy product reinstalled.

Everyone at the dealership was courteous and kind. The waiting area was immaculate and bright.with…read morenatural sunlight. I worked with Zach and Zorana, they were very helpful, continuously checked back with me, polite, knowledgeable and friendly. Eager to find answers and clarification as needed.

I have been trying for over two months to have my vehicle serviced. No one returns calls, texts,…read morewebsite submissions. No one knows the answers to my questions, etc. A blatant disregard for customers. I have left messages for service department manager, dealership manager and even Cable Dahmer headquarters. They sell you on their great white glove service and then they don't provide any. I regret buying a Kia from them.

i was told when i booked my appointment i would be done in an hour. My appointment was at 6 and…read morethey didn't start it until 610. When i asked how long it would be the answer i got was i don't know we are having complications on another car. They already had my tires off my car so i could not leave. I still had to drive home an hour and a half. Very rude if my tires would have still been on my car i would have canceled and left. Will not return to this auto. Woukd not recommend

Wal-Mart auto batteries are the way to go,…read morePrices are great Never been left dead in the snow, Techs here were great Not even a long wait, Everyone else here in line All left feeling fine