I just purchased a 2014 Switchback from Gail's today and I was surprised at the level of service I…read morereceived, most businesses you deal with now days are only interested in getting as much of your money as possible as quickly as possible but that was not the case with Gail's. I was escorted to each department and introduced to the employees and had all my questions answered. If you are shopping for a Harley make sure you visit Gail's and you will be treated like royalty I have a Harley dealer within 5 miles of me and I will still go to Gail's 20 miles away. BTW I love my new bike.

Gail's is the best Harley dealership in the region. From their great sales department to their…read moreaward winning service department, these guys are tops in the region. And this coming from someone who ran new car dealerships for many years.

I took my KTM 1190R to Freedom in Grandview; I took mine, which I owned from new, for its 21k…read moreservice. The bike was service was over 2k, including repairs to the rear brake. Got the bike back, and it immediately began throwing repair codes. I took it back, and they cleared the codes and said nothing was wrong. Took the bike, and it made it home. The next time it did the same thing, and for nearly 2 years I kept having to take it back to get it checked because of it throwing codes. I had to leave for a long period, and the bike was stored for 2 years. Came back, and the 1st time I rode it, it started throwing a code, and throttle response kept acting funny. Took it to a different dealer, and they said the only thing they could see was a voltage variation, but not enough to cause the bike to stall. I rode it back to Freedom; they had it for 5 months and said they could not reproduce the issue I described. When I went to pick it up, it would not start. They now say it is the fuel pump, and the brake issue they said they fixed is still there. They also say the whole master cylinder needs to be replaced. They are charging full price for the Fuel Pump and want another 1k for the Brakes. Has anyone with a 1190R had a Experience like this?

I tried to test ride a $2k bike and they aggressively wanted my social security number "for…read moreinsurance purposes so I can test ride it". I said I'll ride it in the parking lot, and still they wanted my social security to also make sure I'm a qualified buyer for a $2,ooo motorcycle. HOW DO THEY EVER SELL ANYTHING with these predatory tactics.

You can't leave a real review on their website, so I'll leave it here…read more I'm still waiting to get paid $5,010.53 from a 2017 Small Claims Court Order in the 17th Judicial Circuit Court. IT was a good and bad day. Crap work, won in court, can't get paid.

Thank you Hellraisers fabrication and cycle's for turning my old rust bucket bagger into a bitchin…read moreride!! Has everything I wanted plus more!! Thank you guys for turning my dream into reality!!

Took my bike for the annual service, I was not happy with the brakes…read more Had this problem for most of the last year. They serviced the bike and the brakes are spot on. Very happy with the service, the engine is running better, more power, smoother, I think quicker. Staff was great.

The staff went above and beyond! Amazing service! Going forward, this will be the only place I buy…read morea bike from!

Great customer service. I was doing a home repair and needed a certain bolt and didn't know where…read moreto find one. I went to Perkins and they were so friendly and helped me out with a smile.

I would give a negative but I can't.. we took our car there for a new ignition switch and they…read morewanted to charge us $450 when they found out we were going to a cheaper place they tore the inside of our car out the top of the steering column, the console, the glove box and wouldn't put it back together again. They even caused more damage. When I tried to get Jeff to make it right and put everything back the way it was when it was brought it he wouldn't commit to anything and when I was up there threatened to have me removed and when I called would hang up on me.