1. Turlock Pet Shop

    1. Turlock Pet Shop

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    Turlock, CA

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    Turlock Pet Shop

    3.6 (17 reviews)

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    Cut leg on my poodle
    Heather B.

    I also posted this on google. DO NOT TRUST JAN! Long story, but a testament to this review. A few years back we took our toy poodle to the Waterford groomer and Jan was the groomer there. She cut with the clippers through the thin piece of skin between the hip and leg. She called us and said that the poodle jerked and got cut. Also, that she already put glue on it and she was ready to be picked up in a little bit. We paid full price for the groom which is understandable since she did our service. She told us she had insurance and to let her know if we took her to the vet. We tried some home care that evening, but the little thing was in a lot of pain and had to get pain meds and 4-6 stitches. We made a claim to Jan's insurance and got our money back for the vet visit and aftercare medicine. Now coming to today. We made an appointment at the Turlock Pet Groomer just to try it out since we'd been doing our grooming at home during quarantine and our dogs needed some professional love. We took 2 poodles this morning and thought we may have recognized the lady when we dropped them off. She called later and said that her name was Jan and it clicked. She's the one that cut up our little white dog years before. We thought of course it wouldn't happen again. That last time was just bad luck and that poodle is a toughy anyway, even when I groom her. We picked them up at around 2pm and Lo and behold, the better of the 2 poodles had the SAME THING happen to him. A large slice of flesh showing on the thin skin as long as my thumbnail. This is no scratch, I mean a solid cut through the outer layer of skin. I've groomed this dog for years and he is not the jerking type. She didn't call us when it happened like last time. She apologized and said she already put glue on it and it would be fine. We once again paid her for her service and walked out vowing to never deal with that lady ever again. Jan is a nice woman, but to cut our dog(again), not tell us till pick up, then try to treat a 1.5 in. Open wound with liquid bandaid is not what I would call professional. The wound has opened up from the liquid bandaid and we are treating with Neosporin and a bandage now. If it gets infected, we will be sure and call her and her insurance again. We messed up and learned. Please learn from our mistake. Sincerely, Sad Poodle Parents

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    2 years ago

    Meg does an amazing job on our dog. He loves being there. I highly recommend Meg. Oso always makes new friends when he is there

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    2 years ago

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    4 years ago

    Im sad to hear of Noreen's passing. Jan and Noreen were the best my dogs had been going to them for over a decade.

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    10 years ago

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    Review Highlights - Turlock Pet Shop

    Jan and Noreen are excellent groomers and take great care of their furry clients.

    Mentioned in 3 reviews

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    Petco

    Petco

    (100 reviews)

    Great customer service! We took our cat Phoebe in for a check up at Vetco and the staff was…read morewonderful. Quentin was very kind, thoroughly explained our treatment plan for Phoebe and provided great options for extra care. Phoebe loved Quentin!

    I couldn't wait to get home and warn customers about their grooming services. How do you know…read moreunless others share their experiences with a specific store and groomer? Ours was Makaylah (also mentioned as sub-par in other reviews here). Special shoutout to the smarmy manager who, previous to our conversation, I heard mocking a man who just had to return something because his cat died, and the "manager" was laughing about it with fellow employees. Real class, dude. The basic gist is we paid for our large breed dog grooming, and when they brought him out, we immediately noticed they hadn't trimmed his ears and knots were hanging off (hack-job?) Then I looked inside, and they hadn't even cleaned his ears (which they had proudly checked off on his discharge papers). His back end also looked uneven, like they hadn't finished brushing him when they tried to trim him? His feet were neatly done. We showed the gal who brought him out, and she seemed to agree, but offered no apology and said we'd have to wait another 35 minutes for someone to come back from lunch (though it would've taken her 5 minutes, tops, right then). Fast forward post-lunch, and rather than apologizing, she tried to gaslight us by saying, "well, you didn't ask for us to do his ears," and I'm like, "you literally checked it off as done." More shenanigans, and the smarmy manager who'd been watching us waiting approached during lunch and also tried to mansplain dog grooming to us. "Well, you have to tell us what you want done," and I'm thinking, do I have to tell McDonald's how to make a hamburger?! You all do grooming as a business, and there should be a standard of training that people go through before working on animals and a set list of things they do. We weren't even asking for a refund or trying to remove the tip. But a "my bad" would've gone a long way. And a "let me fix my mistake real quick" would've gone further. But no accountability and a crappy manager who wouldn't leave it alone and walk away when we were done talking about it means we will NEVER go back or give this company any money. So, now you've been warned. If you choose to go there, be sure to have a full checklist including "wash dog with shampoo" and "brush all 4 of his legs" and then go over the list with a red Sharpie before you pay.

    Turlock Pet Shop - groomer - Updated September 2026

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