I've been meaning to write this forever because I come here almost every weekend after dropping my daughter off for camp! This place is a total gem--always great finds, super reasonable prices, and the friendliest staff. The selection is really well curated, so it never feels overwhelming, and I love the thrill of finding something unique. Plus, shopping secondhand feels good for the wallet and the planet. Definitely one of my favorite spots! read more

Amazing service at this location completely night and day from Main & 13th location The girls at the Broadway location fe awesome and amazing thanks for making my visit a good one I will be back read more

This place does not do exchanges, (or returns) which they should make a lot clearer for the benefit of those shopping for others. Don't know what size dress shirt your husband wears? Don't hazard a guess! Especially if what you have your eye on is a fairly pricey designer piece. I am SO MAD that I'm stuck with a useless men's dress shirt that was never worn by the intended recipient, (and is, let's face it, second hand) thanks to my not being aware of this stupid policy. This is the place to be super selfish, friends and family be damned (unless a purse or wallet will do.) Turnabout? Yup. Heading elsewhere. read more

I've shopped here and sold clothes here, with mixed results. Shopping: A few times I have found some real gems (but more of them at the Granville location), but most of the time it's just a lot of going through racks of nothing that interests me. Selling: I recently brought four big bags of clothes to sell, and was a bit disappointed with the results. They took maybe a quarter of what I had, saying that everything else either wasn't high end enough (fair enough) or was damaged. I was a bit confused, because for example I had a brand new Kate Spade dress worn once, no damage, which they would not take. There were several similar items in the same state which they didn't accept. I decided against consignment, so I took cash on the spot. I didn't get all that much, but I definitely got something, so I feel it was worth it. Just a note that they won't buy or sell your items unless you have a fair amount, particularly if you want to consign. They won't sell just one or two items for you. read more

The clothes are decent, but the staff is so rude. On my visit the staff was loudly, in the middle of the store, gossiping about a coworker and being really cruel. I tried to move around a rack, and they didn't even move or acknowledge me. It felt really yucky so I just left and I hope management hires kinder staff with better sales skills. I won't be returning here. read more

This is the first consignment shop I've been to here in Vancouver, and it's pretty terrific, although the prices of clothing are WAY higher than those in the consignment shops I used to frequent in the Seattle area. I'm not sure if this is the "normal" pricing for used designer ware here in Vancouver or not, so I'm not rating down because of it. (In Seattle, the consignment prices are a fraction of those here for designer names). That said, this place has a large variety of women's clothing (and a decent amount of men's clothing, too). And although some prices are crazy-high (as noted above), there are also many items that cost $19.99 or $29.99. On the tags, it clearly lists the item's cost that day, and how much the price will go down in subsequent weeks. I've not seen that before, and I thought it helpful. I saw some terrific Pucci coats and Coach bags, and Ralph Lauren trench coats and other major designer names. What I was most impressed with was the exceptional selection of LuluLemon activewear! Prices were still a bit high, but everything looked new and the prices were still a fraction of what they'd go for as new in the LuluLemon stores. This is definitely where I'll come for work-out clothing, for sure! The ladies working here were very nice, greeting my daughter and I when we entered the store and explaining to me how the store works, the tags on the clothes, and giving me a business card that shows where the other Turnabout stores are located. They were very helpful, too, when my daughter was trying on clothes in the dressing room (she ended up getting some gorgeous pants - for $7.99! Can't beat that!). read more

Overpriced. Racist profiled me. Employees were openly complaining about covid and restrictions. Highly unprofessional. Alongside this some of their "Designer" items are fake... about 10% of their designer stock is, so watch out. read more

I'm often amazed that the clothing here is previously owned. This location of Turnabout (there are three in total) focuses on the trendy vibe of Kits over the more expensive tastes at the South Granville location. Everything in the store hangs neatly in displays and it's pretty easy to hunt out a cozy sweater or unique pair of boots. The prices can raise a few eyebrows, though. Thankfully there is a color-coded system to denote sales of up to 40% off. On many a visit I've started chanting (silently) "be a blue, be a blue"-- the code for the full 40% discount. Although I've visited this location a dozen times, I've never found anything I've loved enough to buy. Hence the only 3 stars. Consignment and thrift shopping, for me, is mostly about the find. And if there's no find on repeated visits, well I'm just looking through someone else's clothes. read more

Turnabout - Used, Vintage & Consignment Near Me - Vancouver, British Columbia

I shop at turnabout sometimes, and haven't had issues at other locations, but the one on Broadway across from the Hollywood theatre was not a good experience for me due to one staff member. I wasn't going to write a review but the way I was treated by the one employee was gross. I walked in, and she let me know they closed in 15 minutes, to which I replied, "thanks, that's okay were just here to kill time before our show". She said "oh okay" as if i offended her, and then she LOOKED ME UP AND DOWN, smirked and walked away. I walked right back out of that store with my friend and told my friend about her snobby actions, and the staff member was smirking at me and giggling. I was shocked to see a staff member behave that way in their place of work. I won't be returning to this location, and I am not sure about other locations either if this is the type of staff they hire. Gross behaviour for a grown woman. read more

Been by here many time, the store looks so legit that I had no idea it was a consignment store. Just popped my head to check out the men's and as usual, it's not as big as the ladies' of course... Saw a few pairs of Prada shoes starting $350 & up...yikes, had no clue they could be that much, imagine new lol. Fine, I'm sure it's still a discount but at some point, it may be worth buying new. Even the men's coats were locked up w/ a security cord, surprisingly in this ritzy area. wifi here. accept AMEX. customer service was surprisingly nice. read more

Personally, I won't be wasting my time here again. As a buyer, their items are OK but overpriced compared to other discount designer retailers in the area. I'd be careful about the "designer" items in this store, as well. I bought what I thought was an authentic Burberry jacket for around $400-$500; A friend of mine who works for Burberry downtown was shocked that I had paid so much for a fake item. I didn't realize it was fake, so my fault for being naive, though I do wish Turnabout was clearer about what was a knockoff (especially when priced so high) and what was truly a designer item. As a seller of consignment items, I would also say that you're better off elsewhere. Although other items in the store can be in less than ideal in condition and brand (I've seen overpriced Michael Kors flats where the soul was peeling off, etc. being sold), I was unable to get a second look on gently used items (handbags, wallets, jewelry) from Fendi, Gucci, Dior, Prada, etc. and was told that my items weren't in good enough condition. Just for reference, I went on to sell my Dior bag to another consignment store and received $1,100 for it immediately. To be completely honest, I felt as though the lady assisting me was treating me as though I stole the items I was letting go of. It was incredibly off-putting and I will likely never step inside of this store again because of it. I also believe that this lady was the manager, which made things a bit more uncomfortable for me. I tried to ask a couple of questions and she seemed very keen to move on to the next task. The rest of the staff I encountered were and have been absolutely lovely. All in all, I recommend checking out the various other consignment stores in the area - Modaselle and Frank & Co. are great for both the buyer and the seller! Turnabout, I recommend a nicer and more accepting approach towards consignment items. You are probably missing out on a lot of great items that other stores are reaping the benefits of, and losing customers along the way because of this. Price your items fairly and consider hiring actual experts to distinguish authenticity of the products you're selling. read more

Been stopping in here pretty regularly. Staff have always in been very friendly and helpful. This company has been my go to for men's clothes with a bit of extra style that you can't easily find elsewhere, John Varvatos especially. Prices are similar to online sites but without the shipping, plus you can try them on. read more

The reviews and descriptions of Turnabout hold true as of this writing: a somewhat upscale consignment boutique with an emphasis on trend brands, questionable service - no one greeted me or looked at me, and prices that start out on the higher side, but could become a deal if you find the right colour tag. TIP: watch out for the blue tag (60% off) vs. the "teal" (10% off) tag....they are awfully similar if you don't know any better. I carried around an Ellen Tracy shell ($70) for 10 minutes before I realized "the deal". Also - they carry fakes here, but mark they are fakes on the tag. I'm not sure I like this. They had a fake Chanel bag of very mediocre quality for $75. Considering the questionable conditions in which these items are produced, I file this under: "Things that make you go hmmm?" Worth a peek if you are strolling this incredible section of West Broadway (Kits?), but not a destination. read more

My favorite thing about Turnabout is the fact that the store will buy your items upfront if you do not have enough stuff for a consignment contract. I was a little disappointed with the number of items that weren't accepted (most of them in excellent condition, simply the 'wrong' brand), but happy nonetheless to receive some $ for a few things I don't wear anymore. The selection here is okay. There are a few finds for my age group (20's), but I thought that most of the items were for a more mature age group. Prices are hit ans miss - you may get lucky and score a deal (pay attention to the colored tags), while some items are priced surprisingly high for their condition. read more

Turnabout has a genuinely awesome selection of quality (used) clothing. You want designers? They've got 'em. You want clothing that's actually considered modern and trendy? Yup, this is the place to go. Some of their prices can be a bit steep, but overall, a trip to Turnabout is definitely worth it. TIP: Keep an eye out for sales. This is always the best time to go. Their sales never disappoint. read more

I started shopping at consignment places whilst in art school due to my a.) being a student and b.) seeing it as a complete waste buying new clothes only to have them covered in paint right quick. Sooo I learned my way around the cities better consignment shops in not too long a timeframe. I think turnabout is an absolutely fantastic spot for some high end men's clothing without the couture price tags. read more

Rude staff and prices way too high. This is USED clothing, why should I be paying close to retail? These people need to get a clue

I've been in the area for the last 12 years, and Turnabout was one of the first stores I bought clothing from when I was looking for formal stuff as a student. Turnabout is a decent quality consignment store. I like the fact that they tend to have massive sales around holiday seasons marked off by tags. Also, they have a relatively large selection of mens clothing. While it's not the ladies' section by any stretch of the imagination, there are at least 2 or 3 large turnstiles of male clothing. What makes this particular Turnabout quite special is that being in West Point Grey, it receives a lot of the inflow of goods from the nearby houses, which are the more established families or those with higher incomes that are cleaning out their closets. You are very likely to find a lot of good items - I found for instance Canali ties for $10, and Hugo Boss suits for $100-200, all in good condition. They try to restore shoes well, and I found a pair of formal laceups for $20 which I used for my first job interviews as a shoe salesman and the like (coincidence? Who knows!). While I don't think it's the place to finish off your wardrobe in full, it is definitely a place if you need to look presentable but not have to wear the clothes all the time, and have a limited budget. Nowadays I don't really buy much since I have to practically live in a suit, though I have referred friends to purchase who are looking to be economical and they have been happy with the results. And who knows, maybe if I want to look like Psy or something next year, this store will help finish off the look... read more

TURNABOUT 'LUXURY' on Main Street. Uhmmm, where is the luxury? Went in expecting racks of second hand stock from Holt Renfrew but found Top Shop, H&M, Guess Marciano, etc. All stuff easily found at Value Village. The luxury was few and far between. One Gucci dress was hanging high up on the pillar behind the checkout counter. Whoa! One luxury dress out of reach. I guess patrons on Main are not to be trusted with the 'luxury'! PLUS THEY SELL COUNTERFEIT! Nice one. How embarrassing that you put 'copy' on the tag of a LUXURY shop. True luxury would never degrade their luxury designers by posing a fake Chanel and Birkin in their shop. How about the real thing? Tiny shops in the city manage to get real luxury items without having to resort to selling illegal items. Why can't this new 'luxury' shop. So lame. Had a pair of what I thought was a pair of Louboutin sling-backs half way to the counter when my friend peeled the labels back and said OMG these are Louvin. So they were fake also. JC! read more

This is by far my favourite consignment store. The selection is large, the prices are fair to moderate, and the quality of merchandise is high. This is a pretty serious operation with regard to consigning. It's best to call, make an appointment and also do be warned, their standards are pretty high so, have patience too. It's worth it. I've been in a bunch of times and always find things I like. The store sells and consigns both men and woman's clothing, shoes and accessories. *Just ignore the "Funny" points at the bottom.... it's a long story. read more

The service here definitely merits a mention. The staff are friendly and helpful, and set me up promptly with a fitting room when they saw me carrying around an armful of clothes. They will also happily guide you around and help you find what you need, which might just be necessary - the layout can be a little confusing, with several different seasons' worth of tops organised by colour, making it hard to locate the spring top I was looking for. There's a good selection of pretty dresses and skirts, quality handbags/purses and shoes, as well as the usual jeans and casualwear. On my last visit I spotted labels ranging from Chloe to Kenzie Girl, and from Topshop to Dolce & Gabbana. The 'look' seemed to be trendy, urban, and relatively young. Prices are a little high, but the quality of merchandise seems consistently good, with well-selected and cared for pieces. In addition, there is a discount system for each item, with different colours indicating the percentage off. If you're a regular shopper, they also operate a point-card system. They sometimes have discount days - I popped in this Saturday and everything was 25% off, which was a great surprise. I love Turnabout - I'll definitely be back! read more

Lots of great stuff to look through here, and really great if you like designer finds for a steal. :D

Nice stuff, prices can be okay if you watch for the markdowns. They usually only take known high-end labels, don't accept drop-in visits with potential merchandise, and will only take merchandise if you have minimum value of - it was either $1200 or $1500, I forget which. Those are the parameters -- if they're a fit for what you've got, it should work out read more

I used to shop here years ago, but I moved out of the area. Most of their selection was a little dated for me, but I always got attentive service and occasionally found something nice with the help of the staff. Over the last year or so I have only been in on a few occasions, but I found that the service has really deteriorated. There is so much mediocre stock (it's a fairly large store for a 2nd hand place) that a little help from the staff goes a long way... sadly, recently the ladies there seem more interested in talking to each other than assisting customers and I have left empty-handed. read more

Pssst... I'm finally revealing my secret fashion weapon. Over half my wardrobe is from this store! They carry wonderfully unique clothing by boutique names like Girl Candy Shop and Talula Babaton, as well as popular upscale brands like Banana Republic, Holt Renfrew, BCBG, and Kookai. I love that I can always find clothes in my elusive "tall and small" size. The store is well organized and clean. Clothes are in excellent condition, and some even have their original tags on them. Dressing rooms are spacious with lots of big mirrors for preening and posing. There's also a good selection of shoes, funky purses, and jewelry. The men's section is small but has lots of basics like jackets, pants, and sweaters. One star subtracted for two drawbacks: -the manager only accepts first-time consignment by appointment, during "bankers' hours". So if you want to bring your clothes in but work Monday to Friday, you're out of luck. - apart from the super friendly and helpful staff, there's one woman who is consistently unsmiling, curt, and seems to really dislike her job... such a pity in a fun store! Otherwise, you'll find terrific service, amazing clothes, and great prices. read more

After my awful experience a few blocks down at a plus size consignment store I was glad that find this place. I love designer things, however, I can't afford them on a regular basis . I am willing to buy a used LV, Gucci or Fendi purse at a reasonable cost instead of new. I can feel and look rich without being rich and or having to resort to cheap knock offs that are often more $$$. Everything was of quality, stuff that I would actually want to wear. The lady at the til looked as though she wanted to kill herself or would rather be elsewhere. The space is clean, well lit and spacious. It reminds me of Army & Navy but in a positive way. read more

I was just strolling along West Broadway, when I came upon this store. I went in too see what they had to offer for the male clientel. Top of the line brand names Prada, Burberry, Versace and so on. Pricey for the big names, but I managed to find 2 shirts with 20% off that I liked, I even got an extra 10% off "sweet,"one of the buttons on the cuff was about to come off. Was given a $5 off next purchase coupon, and joined the points club. I will be back searching again soon!!! Cheers.... read more

Employees are amazing, prices are high. I found some deals in the clearance section. The store is clean and well organized.

I have bought a few great items from this store. The owner is pretty smart if you get a chance to meet her. I couldn't decide between two jackets, so she offered me one at a discount. I was still unsure about the second one, so she found me another one that I loved and I ended up buying both. I love this place...don't tell your friends about it. I like to keep it a secret for selfish reasons. read more

I have shopped at this store for years! The staff are SO friendly and kind! The store has been renovated lately and looks great ; the change room are looks fantastic, large mirrors, and a wheelchair size change room! Well done, Turnabout with providing a good disabled change room! A good range of designer and other clothes with decent prices. Nicely sorted by SIZE! Highly recommended! read more

Great deals, sales, and great stock that changes over pretty frequently. A large portion of my wardrobe is from here! The staff are super helpful and knowledgeable. Three cheers for Turnabout. read more

This consignment store is overpriced for their clothing. You can sometimes find great deals/finds for designer items at the Downtown Winners and Marshalls or the outlet malls. read more

This Turnabout is in a league of its own (3112 West Broadway) thanks to an amazing selection of items and friendly and helpful staff. I managed to find some really good buys at very reasonable prices. Quick turnover of stock so over a period of 3 months popping in found everything from shoes, bags, active wear and great jewellery. It is well co-ordinated in both sizes and colours which makes shopping a pleasure. A special thanks to Anna for going 'the extra mile always with a smile' ensuring that I was able to walk out with something really special on most visits ; I really look forward to shopping in this Turnabout same time next year. read more

I pop into Turnabout regularly. Often come upon great designer finds. Some items can be a little pricey for consignment, but I found many of those stay on the rack until they go into clearance. As a shopper I am a fan. As a consignor, I am disappointed. I found it difficult to consign with them. Had many items rejected for the reason that they weren't "high end" enough, however, also found items on sale there that didn't seem to 'fit" the high end spec either: Old Navy, Gap? So I suppose its subjective and depends on who you get. read more

I would just like to thank Turnabout for the lovely grand opening party on Main Street. It was so much fun and entertaining...dj, coconut stand, cupcake table, rum punch bar, wine and bubbly being served, hot and cold bites being served....it was first class. They also were giving away $100 turnabout money hourly...best shop for service and people I have ever been in and a great selection of clothes. Cheers to the new store and wish it only success!!! :) read more

The selection of clothing is great. But in my opinion, it's quite over priced. There are more affordable consignment shops in the city.

I consigned clothes at Turnabout for several years and received a fair amount of money for them. The last two times I felt insulted, especially the last time. I was told that I would have to start all over again--and to have clothes that would bring at least $300 in sales (it is doubtful that anyone could make that kind of money on one consignment, especially since most consignment clothes sell only when there are huge sale discounts). I had more than $1,500 worth of clothes--most worn only once or twice. Is the store under new management? It used to be a good place to shop and consign--but no more. read more

This version of Turn About is slightly less upscale than the one on Granville, but it does no less of a good job of creating a good selection of used clothing for this who enjoy finding stylish goodies at less than new prices. They carry everything from funky t-shirts to shoes and bags and you might even find some fancy labels here. They also have a men's section at this Turn About, and you are likely to find some good pickings for men, too. read more

I am a regular of this store. You can find many kinds of items where you cannot find at other consignment stores such as atheletic shoes, down jackets, men clothes, boots. Their qualities are superior and they all look very new. I also really like their services. Their staff are all very friendly, pleasant, socialize. read more

Awesome, best consignment store ever! Great quality, labels and prices. My one stop shop for everything I need. Lots to see and exciting to make that special find. I can't write enough about it....you just have to go there and see for yourself. read more