"Tell us how to get you out the door today" name your price" well that did! Sold! Drove the car home and two weeks later decided I needed a bigger car. BTW I had not yet received the title or the Bill of sale. Just changed my mind. Lupee the salesman suddenly was not so accommodating no reachable. He and his sales manager in fact became very argumentive and condescending. Made sure that I understood that I would be losing thousands of dollars on the trade and would not get any "our the door price" on the bigger car. Funny I am a cash buyer and was willing to come up with thousands more to move up. Was just looking for that same enthusiasm I was given two weeks earlier. Sales manager guy wasn't budging not $5, and said i should just do busniess in my home town then proceeded to hang up on me! The OWNER called me to confirm that I would loose thousands on my brand new car that I bought from them two weeks earlier and I would pay full sticker price for the upgrade! I asked him to explain the price of the car,kid you not,he couldn't! He told ke he did not have that information! He knew absolutely nothing about the Car and the different models! Typical crooked car dealer. Slimmy in every word he spoke. Mind he called me! And he had no knowledge about the car wanted to trade for!!! All he knew was that he was not coming down $5 and I was losing money all the way around. But Mr. Turner will just get richer and me the little person gets the car dealer screw job that we all know very well. Montrose Mr.Turner and his clown show will never do the right thing,ever so do your research and find a decent company to work with even if it means you have to travel a little. This dealership has no integrity, just a bunch of crooks...​​​​ read more

If you want to be robbed, go to Turner Automotive. The service manager Carlton Mason charged me just shy of $2600 for a water pump replacement when I supplied the new water pump; $2393.60 of labor to "diagnose" the issue. I am a single mom and my retired parents had to front me the money to pick up my car after he suggested I take out a loan through their dealership to pay for it all. On top of that, he told me he would be there when I arrived to pick it up and purposefully locked the car in the service bay and turned his phone off and left work. I had to get the sales team to get it out of the bay. After driving for two hours and paying almost $2600. Now, of course, Turner Automotive shunned me and wouldn't answer my calls until I blasted them all over community message boards on Facebook. They then offered to deduct $200 and some changed off the labor costs. I didn't even respond to their follow up text messages about a week later after then service date / Facebook posts, as it was an insulting and an egregiously small discount; the national standards set by the automotive industry are a fraction of the costs for that type of labor. My car has been making weird noises since I got it back from them but I don't have the funds to get that diagnosed and, frankly, I have PTSD about dealerships / mechanic work from this entire experience. Would not recommend these guys to anyone under any circumstances - better to get your high school neighbor to tinker on your car than bring it to Turner Auto. I also would like to note that this occurred in Feb of 2025 and I am still getting Facebook friend requests and LinkedIn notifications from employees at Turner Auto. Downright creepy! read more

Turner Automotive - The original invoice - Car Dealers Near Me - Montrose, Colorado

A salesman named Osbaldo Perez sent a vehicle packet information link with photos attached. Looks like they alter/edit photos?? Hard to trust a dealership when I see something like this, feels very deceptive. Does this dealership only have one salesperson? He seems to lack communication skills, which I dislike very much when attempting to make a large purchase. The sales manager Sean takes forever to respond also. These people are not very good at their jobs. I would never recommend them. Go elsewhere. read more

Turner Automotive - Altered photo - Car Dealers Near Me - Montrose, Colorado

I took my GMC Truck into service to correct computer codes and my issues were resolved. Service was required and I was out sooner than I expected. Thank you, Turner Automotive. read more

I will preface this by saying that this review is for Turner's service department only. My son was in town from school for a little under a week and was in need of servicing his car. Called the service department in hopes of making an appointment in time before he headed back. They were booked solid a week out, but Todd said "bring it in either Friday or Monday and we'll do our best to work it in." Dropped the car off on Monday as soon as they opened at 8:00am. While I did not expect it to be done until the end of the day, you can imagine how completely surprised I was when they called a little over an hour later to say the car was ready! Wow! Talk about awesome customer service, especially since they worked it into their already booked schedule! I can't tell you how much I appreciated that they accommodated us considering we were on a short time frame. Thanks again to the Auto Tech(s) who worked on my son's car and to the Turner Automotive Service Department for their courtesy, professionalism and attentiveness under the circumstances. Y'all ROCK! read more

Turner Automotive - Service with a :-)))) !! - Car Dealers Near Me - Montrose, Colorado

Drove my Canyon 2023 from Texas, on my way here my engine light turned on. Turner-- Chevrolet was my nearest dealership, I was able to schedule an appoitment and was seen the following day. The issue was able to be resolve the same day, I would also like to mention the staff treated me well throughout the process! read more

Turner Automotive - The truck issue, luckily they had part in stock. - Car Dealers Near Me - Montrose, Colorado

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Helped me out of a rough spot after catastrophic damage to a specialty wheel while traveling from Texas. Got me taken care of and back on the road quickly efficiently. Much appreciated. read more

Dealership actively belittles potential customers then yells at them to just buy a car already.

Worst service department I have ever dealt with! Poor communication, dishonest, thieves that can't be trusted. Aside from doing a terrible job repairing my vehicle in a timely manner, my radar detector was stolen. read more

Purchased a new vehicle from Turner Automotive, and the experience was very positive. I was very impressed with their knowledge of my new car's features, and the time they took to help me understand them. I would definitely recommend Turner Automotive. read more

Our truck was in to have the brakes checked as we had heard noises that indicated possible problems. Turns out that both rear brakes had nearly worn through the pads. We were able to have them replaced right away without needing a second appointment. read more

Turner automotive is a wonderful car dealership as well as their mechanic shop. We have been very happy with our experience and would highly recommend them. read more

Fast, dependable service. They fixed a problem with my truck's heating and cooling system that had bugged me for years.

Went in for a oil change. Got home looked at the receipt and they didn't do a oil change.

Bought a new pickup here last summer. Staff was friendly but did not know about what they were selling. Tried to tell me the the pickup could tow 1500lbs more than what it actually could. I politely informed the salesman that was a different model of the pickup and they were incorrect. They also did not know what options the vehicle we were test driving had. Not a problem since I did all of my research beforehand. I came with a pre-approved loan from my bank. They did not like that and tried to push their own financing options. Took to long to get resolved. Pushy on additional coverage. At the end of the day I got a fair deal. read more

I am writing a new post about this because, after a while of back and forths with Turner Automotive, they have done their part to make things right with us and have bought the truck back from us. They also sent someone to pick it up from us which is a big deal since I am now in Florida. I wish that everything did not have to be such a hassle, but I am very appreciative of the dealerships willingness to do the right thing in the end. I will be changing my reviews online to reflect my appreciation and encourage anyone who may have written reviews on my behalf to do so also! Thanks again! ........PREVIOUS POST......... I am extremely disappointed with the business ethics and morals behind this company. My husband and I purchased a Ford truck from Turner a month ago. We wanted to go with a local dealership because we thought that it would be good business for the community and we would have a good experience because local companies seem to care more for the people in their community. Apparently that was not the case, because a week after our purchase we traveled out of state and it started to make very weird noises and rattle when we would accelerate from a stop. We brought it to a mechanic and he told us that the motor was going out and that it would need to be replaced. We contacted the dealership about this and they asked us to have the mechanic send them the diagnostics. We did this and it has now been almost 4 weeks that we DID NOT GET A REPLY from them, even though we have called and left messages multiple times. My husband finally called again today and was told that there was nothing that they would do for us. this motor is going to cost us around $6,000. Which is more than half of what we bought the truck for. We don't have the money for this, and the dealership seems to think it's not their problem. When we asked how they wouldn't have known about this before they sold it to us, they said they don't check the motor unless there is a code telling them to (pretty much only if the check engine light is blinking). I'm not sure what we are going to do now because there is no way we can afford to fix the truck. I am extremely disappointed with this business. read more

i bought a 2020 tundra from levi in january of 2020. i then contacted levi this december of 2020 to ask if they would be interested in my tundra as i have lost my eyesight and sould no longer be driving! the tundra is a limited trd with heated leather and all sorts of options from the factory. 49300 plus msrp. i added toytec adjustable front struts, custom alcan rear springs, long travel reat shocks, victory winch bumper and a warn zeon winch with some extras. i also replaced the factory passenger tires with lt e rated michelin tires, thats over 5 k in adds. the truck has 7420 miles on it and you cant tell its ever been driven. the undercarriage has absolutely no dirt on it. turner offered to buy the truck at a loss for me of over 11 k. i agreed. they then told me that they would take my truck and pay off the note at toyota on turners time table. once turner received the title they would then pay me the rest of my money. meanwhile, turner would be putting miles on my truck and sending my truck out on test drives and turner would have their shop take my truck apart to evaluate it. my truck is in perfect condition and does not need any mechanical attention. all of this while not giving me a dime. they were effectively trying to swindle me into a consignment while calling it a purchase. i worked in the car business on the sales side for 7 years. i received top awards for my service to customers. dealer operations are not foreign to me. the attempted theft of me vehicle by turner is a new low in dealer behavior. vernon read more

I had a very bad experience at Turner Automotive. They had my truck for 61 days for a supercharger rebuild and they damaged it in the process. I had to spend $861 at a different shop to get the damage that they caused fixed. Ross Turner refused to compensate me and I had to take him to court. I won the court case and Turner had to pay for court fees, sheriff service and the repair bill at the other shop. Ross Turner is awful to deal with in my experience. I recommend avoiding Turner Automotive. read more

I purchased a new vehicle from Turner Automotive a few months back. I was totally thrilled with the sales people that I dealt with. They were very friendly, not pushy and were very accommodating. When I went into finance I was treated very fairly. I feel I got a great deal, a good interest rate and a beautiful vehicle. I recently took it into service for my first oil change. The service advisor was friendly and answered my questions. I was in and out in a reasonable amount of time and they were able to fit me in at a convenient time for me. read more

Helped us out in an emergency. Very thorough and kind and got us back on the road quickly. A+++

I was caught in a poring rainstorm on my way from Crested Butte to the GJ airport. I was about 25 miles away from Montrose when the drivers windshield wiper completely flew off the suburban. I crawled along at about 15 mph till I got to Turner Chevy. The parts and service dept were awesome. They had a new wiper blade in stock and the service tech installed it as I didn't have a clue. The part was much less expensive then I anticipated and they had me on the road in less then 15 minutes, in time to barely make my flight. I don't remember the techs name but he knows who he is and a big thank you to him. read more

I would give negative stars if I could. This place can hardly handle changing the oil in a new Toyota. They scratch things, leave oil cans under the hood and have terrible customer service. Give your money to another dealership. They are AWFUL! read more

Out of town buyers with trade-ins beware, this company will say anything to get you to drive up there, including going as far as to send you a purchase order with your trade-in valued close to what you ask for it (less than NADA value)Then once you have made the drive, they will find every minor cosmetic defect they can, even the ones you told them about, and undercut their previous offer by thousands of dollars. Doesn't matter if you come check in hand or not. Also, if you negotiate prices their "dealer handling fee" that's advertised as included in the sales price is no longer included. Typical shady dealership, all about making huge profits and screwing over clients. read more

I have had two experiences with the service department of Turner Automotive which happened at inconvenient times and in both cases, Service Advisor Austin Reed came to the rescue. In each case, he diagnosed the problem with error codes displayed on the dash of my truck and without an appointment arranged for quick repairs so I could make a scheduled trip. I didn't even buy the truck from Turner, but they still treated me like they sincerely cared to provide excellent service to all who walk in. Great people, great facility, outstanding customer service. read more

Please do not go here. They sold me a truck and made me get a warranty that i paid $2,150 for. I got a couple repairs from their service shop. Their custom service is extremely poor and their mechanics(especially Todd) are crap. They have no idea what they are doing. They called me and asked how to take my tire off! Not to mention, one of the times they forgot to put on my caliper bolt and literally almost killed me! TWICE! They sold me my truck with after market parts on it when to later find out that the warranty company doesn't cover after market parts and is now voiding my warranty! They sold me this truck knowing this and never told me. Save yourself the disappointment and go somewhere else. read more

I was a customer of Turner Automotive for 9 years with my Toyota Prius, for all regular scheduled services, recall campaigns, and oil changes from 4 miles to 87,000. I no longer bring my business to Turner, and do not recommend their service department especially for owners of hybrid vehicles. At least twice, I brought my car in for service with warning lights lit up on the dash and subsequent engine troubles. I asked for their mechanics to please explain to me the meaning of the warning lights (the Prius owners' manual is vague, only instructing you to bring your car to the dealer immediately) and fix the problem or recommend to me another solution. Every time, the Turner Automotive service department (lead by John Burke and Todd Creel) sent me away with no answers and no clue as to how to address the issues to maintain & extend the life of my car. Todd once mentioned that my oil was low, but didn't suggest what could cause such a problem, nor did he offer a solution. The next time I brought my car in, Todd brought me to the mechanic (Sean) working on my car, who suggested that I had engine damage and needed to trade my car for a new one. I explained to Sean that the car had more value to me than it did to a dealer, and I inquired into having them look at my engine & fix the problem, but Sean shied away from my request, as if he didn't want to spend the time working on my one car when he could more easily turn & burn oil changes all day. I did not feel respected or valued as a customer of Turner Automotive, so I started bringing my car elsewhere for service, and found a local mechanic who looked at my engine, hooked up a code scanner & told me immediately that I had a misfire on the #1 cylinder coil and needed new spark plugs & a new #1 coil. That mechanic told me in 5 minutes what Turner Automotive had refused to explain for years. When I first brought my car in with the engine troubles and warning lights, the vehicle was still under manufacturer's warranty. Now my car is long since under warranty; I'm out of luck for getting it repaired and covered by Toyota. I'm in the market for a new car, and I will absolutely never consider Turner Automotive for a vehicle purchase, given the way I was treated as a long time and loyal customer. read more

Had them do an oil change on my wife's 2016 Platinum Sequoia. It never crossed my mind to check their work until she drove it over to Lake City pulling a trailer with an ATV on Labor day weekend and the oil light came on. When the oil was checked it was several inches over the full mark. No one in the campground could believe the dealership could overfill something that much and offered all sorts of mechanical explanations. Being the most isolated county in the state help is far off even when its not a holiday weekend. The best advice she could get was to drain a quart and try to get it home. Not so easy with no tools or oil pan in a rocky campground but thanks to helpful campground staff was accomplished and the oil light went out. When she got it home I got it on a level surface and drained about a gallon and a half of excess oil to get it to the proper level. Yes, I took pictures, and am not exaggerating. The extent of damage to the motor is unknown. The only possible explanation I can think of is that instead of changing the oil and filter they just added 7 quarts or so and sent it off down the road without checking the level. These are the pro's we foolishly trusted with a 70k car. I don't recommend them. read more

My wife and I purchased a 2011 Rav4 limited from Turner Automotive in May, it was a certified used vehicle meaning they have gone over everything and its supposedly in good shape and ready to roll, at the end of July we noticed that the outside of the from passenger tire was totally bald, an obvious alignment problem, we called and Cory told us they'd align it at no cost. Great doesnt solve my tire problem, we explained in an email that we were not satisfied with that seeing as we spent $24,000 on this vehicle that they went over and was supposedly good to go, and it wasn't, Cory contacted my wife and told her he would see what he could do about getting me the tires at cost, still unacceptable, they have made no effort to contact us until this morning because I placed an angry phone call yesterday 10/19/2014, when I was stranded in a parking lot with a dead battery, also unacceptable with a $24,000 certified vehicle. I was called by Joel, who has always been helpful and friendly, he suggested I talk to Cory about the tire issue and reimbursement for the battery, Cory was not helpful, told me the car was good to go and they weren't responsible, I asked him if I should contact an attorney and see what they say and he hung up on me, I immediately called the dealership back and asked to speak to Cory's boss and was connected with who I would assume is the owner and told him the situation and he said he'd get back to me later this morning, still waiting @ 12:45. You be the judge. read more