I am a 2 time cancer survivor. Another-words i have been with many hospital organizations in my 50…read moreyears. Worst experience I have ever had. Cat scan operators could not set a IV. Blood lab is closet sized and overwhelmed. Doc had zero empathy and Staff could not keep track of 2 basic prescription refills. I would say they do the bare minimum but they are incapable of even that.

Had to change physicians because Dr Jackson left this Medical Group so I chose a new doctor Michael…read moreBrad McAlister MD tried to force me to wear a mask after I told him I had a Doctors note saying I cant wear one. He was the worst Doctor I have ever had. Called Humana they gave me a new Medical Group and Doctor that hour. #YourFired

I was hesitant to go to an urgent care, but my primary care physician doesn't have a Saturday…read moreclinic. The BHUC online booking process was super easy. Loaded all of my paperwork without issue. On arrival, the facility is attractive and clean. The receptionist was kind and the intake nurse was incredibly considerate too. When they thought my wait might be extended due to the immediate care needed by another patient, she came to check on me and offered me water!! Regardless, it wasn't a terribly long wait. My appointment was at 12:45 and I saw the doctor at 1:36. Not bad at all when they are dealing with more urgent needs. The doctor (I think her last name is Brashears) was super too! She was considerate and helped elevate my pain. Thank you! Billing will be my last experience and I cannot speak to that yet. With what I have experienced so far, I would not hesitate to return or recommend them to others.

Attempted to go to the one on 511 W Main in Russellville. They informed me that I would have to…read moremake a co-pay in order to get service when I have never had to before. I have a health reimbursement account that has no need for co-pays unless I have no money left in the account which I do. The lady at front desk said I was required to pay anyway with the information she was receiving on her computer and when I suggested she call my insurance she said even if I have no copay I would still have to pay according to their policy. Either she is misinformed or they have changed their policy. I have used them several times in the past when it was Sherwood Care and Baptist care and never payed anything upfront. I won't be back. Great service at Fast Pace Urgent Care. I recommend them instead.